Ascott Raffles Place Singapore

Ascott Raffles Place Singapore

2 Finlayson Green Ascott Singapore Raffles Place, Singapore 049247 Singapore
Traveller (511)
Ascott Room
Room & Suite (175)
pool
Pool & Beach (31)
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About

4.5
#87 of 345 hotels in Singapore
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Ascott Raffles Place Singapore is a paragon of cultured living set in the heart of Singapore's financial cityscape. The heritage building restored from its 1950 splendour, is a distinct and exclusive residential experience with its Art Deco architectural facade set against the modern cityscape. The prime location grants immediate access to the multitude of business and financial institutions in the CBD area. Also close are the renowned entertainment and shopping districts, international restaurants and cultural destinations unique to Singapore.Each of these serviced suites at Ascott Raffles Place Singapore is designed to articulate sheer luxury and ensure absolute peace of mind. Be lavished with unrivalled personalised services and extensive business support in the comfort and privacy of an elegant, fully-equipped home. With a commanding view of Singapore and designed for optimum luxury, Ascott Raffles Place Singapore provides the extravagant comfort, elegant suites and the supreme privacy desired in a luxurious serviced suite.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Wifi
Infinity pool
Rooftop pool
Outdoor pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Room service
Safe
Iron
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Quiet
Classic

Location

2 Finlayson Green Ascott Singapore Raffles Place, Singapore 049247 Singapore
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Changi Airport
17.4 km
Seletar Airport
15.1 km
Raffles Place
3 minSingapore Mass Rapid Transit
622Reviews23Q+A87Room tips
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Detailed Reviews
Nur Afiqah wrote a review Nov 2020
Singapore, Singapore36 contributions15 helpful votes
5.0 of 5 bubbles
Excellent room and excellent service!
Booked the Collyer Suite for my husband’s birthday. Upon booking I requested for an extra pillow and blanket for my 12yo son to sleep on the spacious sofa. That Saturday, they were incredibly busy but the staff had really good crowd control and informing us of our “queue number”. During check in, the receptionist told me to call if the blanket and pillows aren’t in the room. Got in the room and the items weren’t there so I gave 2 calls but were unanswered. My husband reached a few minutes later and I went to the lobby to register him in and told the receptionist about the items. She apologised as they were running full house and will walkie the housekeeping. As we were waiting for the lift, a male staff approached us to ask if we need assistance. We told him we are fine as someone has already attended to us but he said he will help anyway. After which, he said he’ll liaise with his colleagues to ensure we receive it ASAP. We weren’t rushing for the blanket and pillows anyway. In the room, we received 3 calls about 15-20mins apart to check if we received the items from housekeeping.

We also ordered food deliveries and thought we had to pick it up at the lobby but the porter sent it up promptly(we were at level 3). The service of this hotel was super! The room was fantastic and spacious especially the bathroom too!

We went to the pool at 8.40am the next day and there was nobody. We were told only 5 people can be in the pool (due to COVID-19) and we can utilise for an hour. At about 9.15am, there were many families waiting in line to use the pool.

I hoped that we could have a higher floor as the view of the city would have been nice. We had the view of the street. However, it could be because of the room type we booked. We wished we had another night or two to spend there. Maybe during the school holidays we would hope to come back.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, General Manager at Ascott Raffles Place Singapore
Responded 15 Nov 2020
Dear iqahj, Greetings from your friendly team at Ascott Raffles Place Singapore and thank you for giving us the great privilege and pleasure to have been of service to your lovely family and you. We are incredibly grateful you chose our serviced residence to celebrate your husband’s birthday and that you took the time to review your experience at our serviced residence and for letting us know you had a perfect stay with us. All of us are thrilled to learn you have been impressed with the décor and ambiance of our spacious and fully equipped Collyer suite. Our management values our customer satisfaction as top priority and we are committed to our customers. It is certainly a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you that make our job wonderful and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you! We are indeed heartened to learn our team’s stringent safety management practices and processes during this pandemic has given you an added sense of security. Please be assured our residents’ and staff’s well-being and safety are of utmost importance to us, especially during these unfortunate pesky times and with this highly infectious virus affecting many globally; and our management and team would do all possible to ensure our guests and colleagues are well protected and they adhere to the mandatory governmental rules so we may suppress and break chains of transmissions. All of us are truly grateful to you for your kind mention and understanding over the somewhat restrictive but necessary measures we undertake at our service residence. We are thrilled to learn you family and you are considering another stay with us again and we assure you we shall do everything it takes to make us deserving of your trust. If there is anything we may assist with your future stays, we invite you to let us know as we would be most glad to be of service to you. All of us have truly enjoyed being of service to your lovely family and you, and we earnestly look forward to welcome you back for more enjoyable and comfortable stays at our premier serviced residence. Last but certainly not least, all of us at Ascott Raffles Place wish your husband a happy and blessed birthday. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Meander56695360067 wrote a review Nov 2020
1 contribution2 helpful votes
5.0 of 5 bubbles
Excellent Stay with Ascott as a solo Traveller.
1. The check in/out process was swift.
2. Sufficient privacy and feel safe as there was no crowding in the lobby.
3. Staffs were friendly with just the right amount of privacy given to guest.
4. Upon entering the suite, room feels well ventilated, temperature to aircon was set well, has a very feel good, cleanliness to it.
5. Facilities are awesome, pool not crowded, outdoor lounges and living room space, for guest that does not want to swim to have a space to chill.
6. Selection of bathroom shower gels / lotion / sanitiser / moisturiser, is amazing, as well as the numbers of hangers provided. Can feel that Ascott is sensitive to guest's needs.
7. Absolutely love the storages too, hidden shoe rack in cabinet, sufficient hangers, towels and all, that makes it very comfortable to keep things tidy instead of scattering in within the rest area.
8. Lighting are perfect, with ambient lighting and reading lights, and ample outdoor lighting through sheer curtain.
9. Different spots to lounge within the room, bed, ottoman with coffee table, a proper desk with chair, vanity space.
10. Provide great communal space options to host guest's visitors for a short period too.
11. Well located and great views, to rejuvenate the soul.
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Review collected in partnership with this hotel
Date of stay: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, General Manager at Ascott Raffles Place Singapore
Responded 9 Nov 2020
Dear Meander56695360067, Greetings! Your friendly team at Ascott Raffles Place Singapore sincerely thanks you for choosing our centrally located premier serviced residence and for taking time to share such a heart-warming and detailed review on your experience staying with us on Tripadvisor. All of us are delighted you had a wholly enjoyable, relaxing and comfortable stay, and you liked the décor and ambiance of our suites and facilities. We are truly appreciative of your heartwarming and inspiring compliments for our service. Our philosophy is to always provide the highest service standards in our industry and being attentive to our valued residents’ needs, and it is so rewarding to know we have exceeded your expectations in this instance. At Ascott Raffles Place Singapore, we know it is very important our residents feel their stay experiences are well cared for and our residents are highly satisfied during and after their stays with us because it is always this special type of service from the heart that differentiates us from our competitors and allow our residents like you remember us. Most importantly, its residents like you that make our job wonderful and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you! With your recent experience staying with us, all of us sincerely hope you will now make Ascott Raffles Place your choice serviced residence in our garden-city always and that you will also recommend us to your family and friends. If there is anything we may assist you with your future stays, we invite you to contact us as we would be most glad to be of assistance to you. It has truly been our great privilege and pleasure to have been of service to you and all of us genuinely look forward to welcoming you back and hosting you for more enjoyable, relaxing and comfortable stays with us. We are at your service and we wish you well. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Alysha Taswan wrote a review Feb 2021
Choa Chu Kang, Singapore20 contributions17 helpful votes
5.0 of 5 bubbles
Excellent
Check-in was swift despite the long queue. We had to wait for 20 minutes due to the high occupancy. Appreciate the Malay gentleman at the Front Desk ("Trainee" on his nametag) for coming up to us and informing that our room were ready. We had the Cutler Suite and were really impressed at the view and size of the room. Standard kitchen amenities and toiletries. Location is near to Raffles Place MRT and it is also a walking distance to Lau Pa Sat if you want to experience "outdoor" local dining fare.

Big thanks to the Front Desk/Concierges especially the Housekeeping Team (make sure they see this compliment) for keeping up the good work, especially in times like these! I can see there were a lot of guests at the lobby waiting to check-in, some looking anxious and impatient, but the staffs still give their best and smile and interacted with the guests, all with the SMMs in place. Kudos!
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Date of stay: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, General Manager at Ascott Raffles Place Singapore
Responded 4 Feb 2021
Dear glitterg0ld, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for giving us the great pleasure and privilege to have been of service to you during your recent stay at our serviced residence and for letting us know you had an excellent stay with us. We are ever so grateful to you for taking time to review your experience staying with us, especially during these unfortunately bleak Covid-19 times as your review definitely brings us much cheer and inspiration. Thank you! Thank you for your heartwarming and inspiring compliments for our service, especially Bill (Syurahbil ) our trainee Resident Service team member and our Housekeeping team. Our philosophy is to always provide the highest service standards in our industry and being attentive to our valued residents’ needs, and it is so rewarding to know we have exceeded your expectations in this instance. At Ascott Raffles Place Singapore, we know it is very important our residents feel their stay experiences are well cared for and our residents are highly satisfied during and after their stays with us because it is always this special type of service from the heart that differentiates us from our competitors and allow our well-travelled residents like you remember us. Please be assured our management has since shared your lovely compliments with Bill and the rest of our team members and thanked them for their dedicated service; and we are sure nothing motivates our team members more than knowing their service has been the main contribution to the success of your stay with us. We are delighted you have been impressed with the décor and ambiance of our suites and facilities and found our central location convenient. We indeed very proud to be able to cater to our residents’ stay requirements due to our wide room inventory and having such a strategic location that brings our residents just a few steps away from some must-see attractions , many eateries and modern-day conveniences. With your recent experience staying with us, we sincerely hope Ascott Raffles Place will be your choice lodging whenever you need a short respite from your busy schedule and that you will reach out to us if there is anything we may assist with your future stays as all of us would be most glad to be of service to you. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays at Ascott Raffles Place. We are at your service and we wish you well. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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GavinCourtney wrote a review Feb 2020
15 contributions7 helpful votes
2.0 of 5 bubbles
Better suited for Air B&B.
Upon arrival we were informed that there would be no bar, no restaurant, and no room service past 2pm for the entirety of our 3 day stay. Had we known this in advance we would have booked at another property all together as they advertise all this as full service on booking websites. Furthermore they didnt even offer advice on an easy alternative in the neighborhood almost to the point of resisting (just saying they didnt know over and over). So at the end of the day we had to walk for 30 minutes round trip for every bottle of water or snack, not really fun on vacation.

The rooms were spacious and clean but that is about the extent of positive feedback I can offer.

The staff was unfriendly and short for the most part like they were irritated with Guests inquiring of any information. Housekeeping was VERY loud every morning starting at 6am with door slamming, laughing, carrying on and yelling. Don't bother with the do not disturb sign, they will ring your doorbell multiple times and call your room anyway. And whatever you do if you are (un)fortunate enough to stay here do not, I repeat DO NOT use the washer/dryer! It fried about $1,000 worth or our clothes beyond recognition.

I wish I had more good things to say about this property but it was unfortunately quite disappointing and hung a cloud over our Singapore visit. That being said, expedia did give us a nice credit to make up for the property's extensive false advertisement which we used in Indonesia where they know the meaning of hospitality. My next reviews immediately following this will be definite 5 stars at our hotels in Bali.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia L, Guest Relations Manager at Ascott Raffles Place Singapore
Responded 4 Mar 2020
Dear GavinCourtney, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. We sincerely thank you for taking time to share your feedback as it allows us to review our processes and practices so improvements can be sought in the areas we lack. Please allow us to address the various matters you have kindly shared. We note your stay was from Saturday until Tuesday and we humbly admit the bar and room services are unavailable on weekends, while the restaurant operates from 07:00AM to 2:30PM on weekends. Regrettably, as the restaurant and bar are being managed by a separate entity, we admit our management has little control over the operating hours of the restaurant and bar. However, we assure you we shall be sharing your feedback with the management of the restaurant and bar so they may review their operating hours. We seek your kind understanding over this matter. Thank you. Please allow us to share our findings from the 02 team members who attended to you during the check-in process and on one evening of your stay. It is most regrettable our team members’ recommendations of Clarke Quay, Mohamed Sultan Road and the nearby iconic food center Lau Pau Sat did not appeal to you. With regard to the location of a convenience store to purchase mineral water, drinks and snacks, we would like to share the nearest 7-11 store is just a 2 minutes’ walk from our property as this store is found at the Raffles Place MRT station’s underground shopping stretch leading to the gantries to ride the trains. We are truly sorry if you found our team members’ service attitude lacking and they were unhelpful with information on nearby amenities and dining options; and we assure you our management shall be focusing on honing their communication skills and spontaneity. With regard to your feedback on the faulty washing machine and dryer in the 3rd level Cutler Suite, it is most regrettable you did not report the inopportune incident whereby your clothes were damaged in the process of washing, lest we assure you our team would have investigated. Please be advised upon receiving this review, our Engineering team has checked the washing machine and dryer as they ran a full washing and drying cycle, and they were unable to detect any fault with this machine. We are truly sorry if your stay was also detracted by noise near your Suite and the calls from our Housekeeping team albeit the “Do Not Disturb” sign was switched on. We must admit we are perplexed as our Housekeeping team commences with their duties at 9:00AM and none of our Housekeeping team members would be at the property at 6:00AM. We apologise if the guests in neighbouring units had woken you at the wee hours of the day with their raucous merriment. As for the phone calls made to your Suite after 4;00PM each day, we would like to inform you our Housekeeping Supervisor would call guests who have left their “Do Not Disturb” signs switched on to enquire if these guests would like their suites to be cleaned, as there would be occasions whereby some guests may accidentally switch on the sign but wish to have their suite cleaned. Additionally, as a safety measure to ensure the well-being of our guests because there have been incidents whereby guests have suddenly taken ill while being in their suites, our Housekeeping Supervisor will call the suites of guests do not have their suites cleaned for the day and also enter the suites if these guests do not answer the calls made by our Housekeeping Supervisor. We seek your kind understanding over this matter as the safety of our guests are of utmost importance to us. While we wish you had a better experience, it is feedback like yours that helps us to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case we fell short. Thank you for staying with us, and we look forward to another chance to serve you better. We will do our best to give you a better experience that so many of our guests have grown so fond of. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Max Martin wrote a review Jan 2020
1 contribution2 helpful votes
1.0 of 5 bubbles
No maintained - stained furnitures - smell of sewerage in the room
Notwithstanding the convenient location on the heart of Singapore CBD (central business district ) this Hotel was for us one of the gloomiest experience in Singapore.
Our room was noisy as windows are not sound proof, doors and furnitures stained and smell of sewage in the room. Breakfast pratically zero and we saw Indian staff eating on the floor inside the kitchen.
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Date of stay: January 2020
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia L, Guest Relations Manager at Ascott Raffles Place Singapore
Responded 10 Jan 2020
Dear maxmN2964QL, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment and discomfort caused to you by our services and the condition of the Suite assigned for your stay. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us, and we shall be trying to trace the Suite you stayed in so our various departmental managers may investigate and carry out the required corrective works. Additionally, we shall be reviewing our practices and processes for improvements. We sincerely thank you for your feedback on the breakfast selection and the incident you witnessed. Please be assured we shall be sharing your feedback with the management of our food and beverage service provider cum tenant. Thank you. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to welcoming you back. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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stcoupey wrote a review Sept 2023
Sullivan, Missouri42 contributions20 helpful votes
3.0 of 5 bubbles
Nice, but nothing wowed me.
We arrived with our heavy luggage only to discover that the elevator outside the building was not working, and the only way in was about 20 steps up. Our apartment was average. It was supplied with some pots, pans, and dishware, so you could cook if you wanted to. There is a washer/dryer combo in the room, but ours made a horrible high-pitched noise every time it ran. You had to made sure you turned on your water heater 10 minutes before you wanted to shower/bathe or you were taking a cold one. The robes they supplied were so rough that you didn't want to wear it. It was nice, however, that they supplied us with a few bottles of water and some fruit in the room when we arrived. There is an outdoor pool but no pool desk to speak of. If you want to sunbathe you have to go to a separate area on the same floor (no view of the pool). The location is great, and we were able to walk to every sighting location we wanted. Overall, it and the staff were nice, but nothing special.
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Date of stay: September 2023
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Trip type: Travelled as a couple
Room Tip: Bar closes early.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Ascott Raffles Place Singapore
Responded 27 Sept 2023
Dear stcoupey, Greetings from Ascott Raffles Place Singapore. Thank you for choosing our strategically located serviced residence for your recent holiday in our city-state and for taking the time to share your 3 nights stay experience with us on Tripadvisor. We are heartened to learn you and your husband had a pleasant stay with us, and you found our residence’s location with proximity to many eateries, local attractions and various public transport options convenient. We sincerely apologise for the inconvenience and discomfort caused to you and your husband when you had to tote your heavy luggage up the stairs at the entrance of our serviced residence because the external hydraulic elevator was unserviceable. Following your feedback, we would like to assure you our Engineering team will investigate and check the sensor and hydraulic system of the elevator and carry out the needed corrective works. We would also like to apologise for the absence of our Bell Service team member when you arrived at our serviced residence as he was assisting another guest. Following your feedback, we will review our current processes for improvements. All of us are truly grateful you have chosen to share your experience staying at our serviced residence because listening to customers is an important part of our on-going development of our products and services. In fact, seeking continuous improvements is an integral driving thrust of our serviced residence's mission for quality service. Thank you. We sincerely hope you and your husband will give us another opportunity to welcome you back as we shall definitely improve in the areas we lack. We truly wish to recover your trust in our service and create a better stay experience for you. We wish you and your husband well. Thank you. Kind regards, Cynthia Lim, Social Media Manager
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YW wrote a review Sept 2020
Nevada84 contributions93 helpful votes
5.0 of 5 bubbles
Excellent location. Spotless clean. Compact but modern service apartment.
I stayed here for 1 week recently. I used to live in the condo (The Sail) across the street from this property so I know its convenient location. I picked this property instead of Grand Hyatt in Orchard (they charge the same price at the time of booking) because it's in my old hood and I miss my morning run around Marina Bay. I was not disappointed. The property and my room was super clean. Hand sanitizers were everywhere in public areas. My service apartment studio was compact but well designed and modern, I got everything I needed for the week (wifi, study desk, nice bathroom, washer cum dryer, microwave, big fridge, and all essential kitchenwares), it's very convenient even though I didn't have to cook. MRT entrance is just a stone away which makes easy commute. Rooftop swimming pool and terrace were open for guests which was a great plus. Most staff were very friendly and helpful. I just wish the front desk staff could be more attentive and show some warmth while serving guests. Overall it was a great stay. I'd highly recommend this place to anyone.
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Date of stay: September 2020
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Room Tip: Higher floor (less street noise) and face Marina Bay direction (better view)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, General Manager at Ascott Raffles Place Singapore
Responded 29 Sept 2020
Dear yySparks, Greetings from your team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for reviewing your stay with us. All of us are delighted you had a enjoyable and comfortable stay with us. We are heartened to learn you have been impressed with the décor and ambience of our spacious and fully equipped Cutler Suite and found our location convenient due to its proximity to many eateries, local attractions and having Raffles Place MRT station just a few steps away from the entrance of our property. Thank you for your valuable and candid feedback regarding the service from our Resident Service team and we are truly sorry for the disappointment caused to you by this shortfall in our service. We assure you our management investigated your valuable feedback upon receiving your post-stay survey and has since reminded our team members on the importance of providing constantly friendly and helpful service, and we shall definitely ensure immediate improvement is sought. Please be assured your feedback will be used in training our team members and allowing us to show them the difference between good and bad service. Thank you. Despite this slight detraction in your stay with us, we are very grateful and humbled by your gracious perfect rating for your overall stay experience with us and for your high recommendation for our serviced residence. All of us sincerely hope you will give us another chance to host you again whenever you are back in our garden-city and that you will contact us if there is anything we may assist with your future stays at Ascott Raffles Place as we would be most glad to be of assistance to you. Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and all of us earnestly look forward to welcoming you back, giving us an opportunity to create a faultlessly enjoyable and comfortable stay for you. We are at your service. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Brandon W wrote a review Dec 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Truly a memorable experience
I booked the Finlayson Suite with the purpose of proposing to my then-girlfriend (now fiancee). The suite was immaculate and had all the amenities I was looking for, all of which were in pristine condition and were well maintained.

Cooking in the suite was a breeze thanks to all the provided kitchen utensils and crockery.

The ambience of the room, if you are looking for that, is romantic and luxurious, with hints of tasteful, modern flairs; a nice contrast against the older facade the building is known for.

If there is anything to highlight in particular, it has to be the level of quality of housekeeping and cleanliness. The staff were very efficient and thorough, ensuring the stay was cozy and sanitary. A simple call to the front desk is all it took to rectify a minor issue of the sink not draining properly, with the service staff coming to fix the issue almost instantly.

Their other facilities are maintained and cared for to a high standard, and you are bound to be wowed by the view from the pool. It is popular, so you do need to get in there at the right time.

If there was a complaint to be made, it may be the complimentary breakfast, which you can get as a takeaway order, On one of our orders, we were given multiple wrong items, which was a little upsetting, but certainly nothing much to cry foul over.

without a doubt, book this place for an enjoyable experience.
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Review collected in partnership with this hotel
Date of stay: December 2020
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Response from Cynthia Lim, General Manager at Ascott Raffles Place Singapore
Responded 9 Dec 2020
Dear brandonwanyh95, Greetings from your friendly team at Ascott Raffles Place and congratulations on your successful proposal! We are truly appreciative to you for choosing our premier serviced residence for such a momentous occasion. All of us are delighted your fiancée and you had a wonderful stay with us and you liked the décor and ambiance of our 108sqm Finlayson Suite and facilities. We deeply regard to learn the only detraction of your stay was the service from our external food and beverage service provider cum tenant and we are truly sorry for the inconvenience and disappointment caused to your fiancée and you. Please allow us to assure you we shall be sharing your valuable feedback with the management of this restaurant and ensure there are improvements in their service as we truly want our guests to have faultlessly enjoyable and comfortable stays with us. All of us are truly grateful for your heartwarming recommendation for our premier residence as we firmly believe recommendations from our residents who have stayed with us are the best forms of compliments and marketing for us as our residents can personally relate and share their stay experiences. Thank you! With your recent experience staying with us, we sincerely hope Ascott Raffles Place will be your choice lodging whenever you need a short respite from your busy schedule or when you want to celebrate other milestones in your life. If there is anything we may assist with your future stays, we invite you to let us know as it would be our utmost pleasure to be of assistance to you. Thank you for giving us the tremendous privilege and pleasure of hosting your lovely fiancée and you on this special occasion in your lives and we earnestly look forward to welcoming you back for more memorable stays with us. All of us at Ascott Raffles Place Singapore wish your lovely fiancée and you our best wishes as you begin your never-ending journey full of love, dedication and romance! Thank you. Kid regards, Cynthia Lim, Manager, Social Media and Partnerships
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Kimetsuaeba wrote a review Jan 2022
Singapore, Singapore2 contributions1 helpful vote
1.0 of 5 bubbles
A disgrace
I second the observations made by Departure52493859956 who wrote a review on 17Jan. His/her remarks of the hotel is highly accurate and completely mirrored my experience. The Room Service phone line was dysfunctional and their internal comms with housekeeping is terrible. What was requested is never rightly delivered. You ask for water they ll give you towels.

Ascott Raffles Place is probably the only “luxury brand” that struggles to provide hot water to their guests. Even if you follow the staff instructions to leave the heater on for 10min before use, you are not guaranteed the hot water. Many nights I had to take a cold bath.

There were also a variety of insects in the room, including cockroaches.

I am not sure if the management of Ascott Raffles Place is cognizant of the inherent problems with the hotel, or everything is being covered up. If they are the “luxury brand” made in Singapore, then Ascott Raffles Place has completely ruined its standing in the hospitality business.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, General Manager at Ascott Raffles Place Singapore
Responded 28 Jan 2022
Dear Kimetsuaeba, Greetings from the management of Ascott Raffles Place Singapore. Thank you for sharing your stay experience at our serviced residence. We deeply regret to learn about your inopportune experience with our service and we are truly sorry for the disappointment and inconvenience caused to you. We humbly admit we too are disappointed to learn about this matter as it is our most sincere wish every member of our team provides prompt, helpful and attentive service to our guests always. Please allow us to assure you we are taking a serious view into the handling of your feedback, and we shall be tracing your reservation so our various management teams can carry out thorough investigations into the matters you have kindly highlighted. Upon the conclusion of the investigations, we shall definitely be reviewing our processes for improvement, in addition to counselling our team members concerned. We sincerely hope you will give us another chance to recover your trust in our service and residence. All of us truly look forward to welcoming you back and creating a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Whomyrah wrote a review Apr 2021
Singapore, Singapore775 contributions95 helpful votes
+1
3.0 of 5 bubbles
Room-change to a better one..
Check in was fast & efficient. Swimming pool max is 5 guest at one time, 1st come basis. Close at 9pm

We got our 1st room to a horrible view, facing the wall of the next building. Pls avoid room #601 if they were to assign for you. Called frontdesk for a room change as we stayed for our special day, wedding anniversary. Frontdesk were reluctant to do a room change & was told hotel rooms are fully booked on that day. Nevertheless we end up getting a room change to a definitely way way better one with a good view at room #1002.

Both rooms are big, clean, spacious, incl kitchenette, bathtub in the room. But our #601 room tv was so pathetic, really really small & blur channels. Room #1002 came with a good view of the CBD area. Best eateries around Ascott would be the Lau Pa Sat at night.

On my 2nd day, we received call twice from the Frontdesk calling the wrong room in the morning at 9am while we are asleep asking if we did order Starbucks & we did NOT. Team, pls get the name of your guest & room number right before you even call the room in the morning. Overall it was a pleasant stay but service wise, maybe not.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, General Manager at Ascott Raffles Place Singapore
Responded 10 Apr 2021
Dear Whomyrah, Greetings. We deeply regret to learn you have been somewhat dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you when our team member called your suite to inform you of the delivery of refreshments from Starbucks. Please allow us to share our findings with you regarding this inopportune incident. Unfortunately, when the delivery personnel arrived at our property, he told our team member he had an order for suite 1002 and he gave the name of the guest who coincidentally shares the same first name starting with :S” as you have. Hence, as part of our safety measures, our team member called 1002 to enquire if you had ordered food before allowing the delivery personnel access to the suite. Please accept our apologies for the disappointment caused to you by the assignment of the Cutler suite for your stay and the lack of view from this suite. We humbly admit we face a full occupancy situation, and our rooms are assigned on a back-to-back room assignment on most days as many locals choose to stay with us because our residence qualifies for the use of the Rediscover Singapore vouchers provided by the authorities to promote local tourism and many such reservations are for our smallest suite type of the Cutler suite. Please allow us to assure you our team members would have tried their best to assign you with a Cutler suite with a better view if our occupancy situation allowed us to . Nonetheless, we are heartened to learn you have been satisfied with the Collyer suite our team managed to change for you. We seek your kind understanding over this matter and apologise for the inconvenience and disappointment caused to you during your stay. While we wish you had a better experience, it is feedback like yours that helps us to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case we fell short and for this we sincerely apologise. We earnestly hope to welcome you back as we truly wish to recover your trust in our service and brand. Thank you. --- Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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PRICE RANGE
S$360 - S$428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascott raffles place singapore hotel singapore
LOCATION
SingaporeSingaporeRaffles Place / Downtown Core/Downtown Singapore / Central Area/City Area
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

ASCOTT RAFFLES PLACE SINGAPORE: UPDATED 2024 Hotel Reviews, Price Comparison and 536 Photos - Tripadvisor

Frequently Asked Questions about Ascott Raffles Place Singapore
Which popular attractions are close to Ascott Raffles Place Singapore?
Nearby attractions include Marina Bay (1.6 km), Kee Hing Hung (0.2 km), and Lau Pa Sat (0.3 km).
What are some of the property amenities at Ascott Raffles Place Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ascott Raffles Place Singapore?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ascott Raffles Place Singapore?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Ascott Raffles Place Singapore?
Yes, parking is available to guests.
What are some restaurants close to Ascott Raffles Place Singapore?
Conveniently located restaurants include The Courtyard, Meadesmoore, and Jade.
Are there opportunities to exercise at Ascott Raffles Place Singapore?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Ascott Raffles Place Singapore have airport transportation?
Yes, Ascott Raffles Place Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Ascott Raffles Place Singapore located near the city centre?
Yes, it is 0.4 km away from the centre of Singapore.
Are any cleaning services offered at Ascott Raffles Place Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Ascott Raffles Place Singapore offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
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