Pan Pacific Serviced Suites Orchard Singapore

Pan Pacific Serviced Suites Orchard Singapore

Traveller (137)
One Bedroom Premium - Living
Room & Suite (80)
Pan Pacific Serviced Suites Orchard Singapore
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About

4.5
#2 of 21 special hotels in Singapore
4.9 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.1 of 5 bubbles
Value
An urban sanctuary in the heart of Orchard Road, Pan Pacific Serviced Suites Singapore offers 126 suites and penthouses of unsurpassed luxury that comes either with a view of the uptown Orchard Road or the lush greenery of Somerset Road. Dressed in contemporary design and colours, all of the units comprising executive and premium suites, 1-bedroom and 2-bedroom suites and penthouses, come with spacious bathroom, a well equipped kitchen and Loewe LCD TV and Bose audio System. Conveniently located above Somerset MRT station, right in the heart of Singapore’s biggest shopping district, Pan Pacific Serviced Suites Singapore is the perfect haven for extended stay travellers to refresh and recharge. It is adjacent to the malls of Somerset313, Orchard Central and a stone throw away from TripleOne Somerset and Paragon/Mount Elizabeth Medical Centre. This prime location means that residents of Pan Pacific are never far from the action, whether they want to work, play, eat, recuperate or take in a few local sights.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Mini golf
Billiards
Babysitting
Paid private parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Video game console
Children's television networks
Kids pool
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Massage chair
Steam room
24-hour security
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Sun deck
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Quiet
Green
Languages Spoken
English, French, Chinese, Filipino and 2 more
Hotel links
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Location

96 Somerset Road, Singapore 238163 Singapore
301Reviews16Q+A60Room tips
Traveller rating
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Detailed Reviews
Ayesha wrote a review Feb 2024
Turramurra, Australia
Property's Favourite Review
5.0 of 5 bubbles
We stayed 10 nights in the Executive Suite. The suite was well designed, comfortable and spacious to accommodate longer stays! Location was perfect right next to 313 Somerset Road! Only 5mins walk to the shops and MRT! The housekeeping service and
breakfast were excellent. Special thanks to Linda and Lueda for their extraordinary services. Also, I would like to mention about the hydrotherapy that was unique to this property. Overall, we loved staying there! Hope to come back soon.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Kenyon, Other at Pan Pacific Serviced Suites Orchard Singapore
Responded 8 Feb 2024
We are thrilled to hear that you enjoyed your recent stay with us and are grateful for your kind words about our hospitality and service. Your compliments have been shared with our team, who are committed to providing outstanding experiences for all our guests. We eagerly anticipate the opportunity to welcome you back to Pan Pacific Serviced Suites Orchard, Singapore. Sincerely Yours, Alan Kenyon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rafflesia wrote a review Jan 2020
Perth, Australia
+1
4.0 of 5 bubbles
Having stayed a total of 10 days, the location of this service apartment must surely be one of the strong points. A simple 5 minutes walk either way will bring one to Takashimaya or Centrepoint SC. With Somerset MRT is only 2 minutes away via 313, covered access allows one to travel anyway in Singapore regardless of the weather through the train network.
The property
Considering the location, the 1 bedroom premium suite we stayed in offers value for money. The well-loved furniture and fixtures work although the addition of a weighing scale would have been welcomed after all the indulgent gastronomic workouts we subjected our tummy's too.
The Staff
A big shout out to Luceda & Alex from the Breaky crew and Helen from Housekeeping are some names that comes to mind, that are worthy of mention. Having stayed over Christmas and New Year, these individuals, whose warm smiles, sincere greetings and professional work ethics were clearly evident during a period of full occupancy and staff shortage.
Areas for improvement
Management should strongly consider moving forward the period they have identified for a refresh paying particular attention to the responsiveness of the AC thermostats, international sockets (as opposed to providing adapters) beside the bed and replacing the extremely well used massage chairs in the lounge. Perhaps, more explicit guidelines on the usage of the pool table restricting play to adults as opposed to children under the impression, it is an extension of their playground together with their minders who seem to have developed a nonchalant attitude.
In summary, a great location to consider in Orchard road should shopping be on one's agenda.
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: choose higher floors and rooms away from the lifts for a quieter experience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AKenyon1963, Director of Operations at Pan Pacific Serviced Suites Orchard Singapore
Responded 2 Jan 2020
Dear Rafflesia, Happy New Year to you and your family! Thank you very much for taking time to share your stay experience with us. We truly appreciate all your positive feedback and recommendation. Delighted with your kind compliment about our team members and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Warmest regards, Alan Kenyon Director of Operations
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XY Phang wrote a review Oct 2020
5.0 of 5 bubbles
Stayed at Pan Pac for 6months and had a great experience. Many thanks to amazing staff that enhanced my stay. A big shoutout to my housekeeper Bee Eu who performs the housekeeping meticulously everyday without cutting any corners, front desk staff Hannah who always greet me with the brightest smile which never fails to light up my day and F&B staff Lueda who is always cheerful and brings me everything I need at breakfast.

Best facility in Pan Pac is the hot water pool, which i enjoyed very much. Breakfast always included 4 kinds of hot food cooked freshly and different daily which is much appreciated, something that most serviced apartments do not offer. Very good coffee beans used and coffee machine is available 24hours! Lovely swimming pool and multiple outdoor sitting areas where I can hang out and relax. There is even a pool table in the common area.

Thanks to Sales director Catherine for assisting me with my initial booking, this experience was very memorable and I hope to be back someday.
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Date of stay: April 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Kenyon, Other at Pan Pacific Serviced Suites Orchard Singapore
Responded 30 Oct 2020
Dear Phang, Greetings from Pan Pacific Serviced Suites Orchard, Singapore! Thank you for your wonderful comments and compliments. We are delighted that you have enjoyed your stay with us. Looking forward to welcoming you back in the near future. Alan Kenyon Director of Operations
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Karthik Raghunath wrote a review Apr 2021
Bengaluru, India
5.0 of 5 bubbles
As the title states, our stay was extremely comfortable. We just relocated from India in Jan 2021 and stayed at Pan Pacific for 2 months. The team at Pan Pacific ensured there was everything that was needed to make our stay with our 2.5 year old daughter comfortable. Considering the current COVID restrictions, the team at the breakfast counter always ensured clean and safe measures with the variety of food options to choose from. Would recommend the service apartment for anyone looking at staying long term in Singapore. A big shout out to the team at Pan Pacific. Thank you for everything. - Sannvi, Sneha & Karthik
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Date of stay: January 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Kenyon, Other at Pan Pacific Serviced Suites Orchard Singapore
Responded 6 Apr 2021
Dear Karthik and family, Greetings from Pan Pacific Serviced Suites Orchard, Singapore! Thank you for the perfect rating and your delightful feedbacks. We are glad you and your family have enjoyed your stay with us. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Warmest regards Alan Kenyon Director of Operations
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springinthecity wrote a review May 2020
Hong Kong, China
5.0 of 5 bubbles
I stayed at the Pan Pacific Serviced Suites on Orchard Road for approximately 2 months during the crazy Covid 19 pandemic. I literally booked our stay on the day of arrival. Catherine and Joey from reservations were absolutely fantastic. They facilitated everything over email in a matter of hours and ensured that our check in was completely seamless (my son and I arrived into Singapore from different countries). Every single member of the staff at Pan Pacific is so warm and friendly and go out of their way to make their guests feel comfortable and at home. Nothing is too much trouble for them. The booking comes with complimentary breakfast at the Pacific Lounge. While this is not as large a spread as it would be in hotels, it is a well thought out spread which is delicious. The staff here are wonderful and attentive and remember their guests names and favourite items (special mention to Victoria, Lueda, Emile and Alex). I enjoyed using some of the facilities too - the living room, pool deck and gym - before these had to be shut during the circuit breaker. I loved every bit of my stay at the Pan Pacific Orchard and have no doubt that this will be my go to place each time I visit Singapore.
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Date of stay: April 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AKenyon1963, Director of Operations at Pan Pacific Serviced Suites Orchard Singapore
Responded 25 May 2020
Thank you for taking your time in giving us this wonderful feedback. We truly appreciate your kind words on our fellow colleagues. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Stay safe and healthy. Warmest regards Alan Kenyon Director of Operations
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Diana B wrote a review Jul 2020
5.0 of 5 bubbles
We were due to stay at this hotel at the end of August but due to Covid our flight has been cancelled. We contacted the hotel and despite having booked the “no cancellation or amendment” rate they refunded the whole amount to us very quickly. We were extremely impressed with both their efficiency and commitment to their customers. A big thank you to Joey who replied to my emails very quickly and kept us informed at all times, as well as double checking that we were refunded as promised. Can’t wait til we are able to travel again and the Pan Pacific will be top of our list !!
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Kenyon, Other at Pan Pacific Serviced Suites Orchard Singapore
Responded 22 Jul 2020
Dear Diana, Thank you for taking your time writing this wonderful feedback. In this trying period, we will try our utmost to exercise flexibility whatever way we can hence looking forward in welcoming you and your family to Pan Pacific Serviced Suites Orchard, Singapore soon. Meanwhile keep safe and stay health. Alan Kenyon Director of Operations
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Michael B wrote a review Feb 2020
5.0 of 5 bubbles
We are regulars and cannot speak highly enough of the Pan Pacific Suites and the staff who work there. Because it is not a hotel it is much more intimate. The rooms are well set out and are big enough so you don't feel cramped. I like that the rooms open on to the outdoors so rooms are not stuffy. The gym is excellent and the pool perfect as it is well shaded and never crowded (again because being apartments most people are at work during the day). The breakfast (included in the rate) is generous with a good range. The location is great with the MRT station right underneath and the two shopping malls right at the front door. Having a mini-supermarket (Fairprice Select) across the road is very handy and you are smack in the middle of Orchard Road.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AKenyon1963, Manager at Pan Pacific Serviced Suites Orchard Singapore
Responded 4 Feb 2020
Dear Michael, Thank you for your kind reviews and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cheng L wrote a review Dec 2022
Warwick
4.0 of 5 bubbles
We stayed here twice in 2022 as the location is excellent. It adjoins the 313@somerset shopping mall where the Somerset MRT station is in the mall basement. It is also only a few minutes' walk to the Dhoby Ghaut MRT interchange. There are 2 supermarkets nearby, one just across the road. There are so many dining options available in the vicinity from very reasonably priced food courts to high-end restaurants, we were often spoilt for choice.

The staff are generally friendly and helpful, especially the chefs and waiting staff at breakfast. The reception area is small, often only one or two staff members were available so obviously when it got busy they couldn't acknowledge every guest arriving or leaving, which was fine with us.

We enjoyed using the lap pool and relaxing on the deck area by the pool.

The executive one-bedroom suite we stayed in is spacious, comfortable and has everything we needed for a home away from home. The sound-proofing must be good as we didn't hear much noise in our room during both our stays.

I do agree with some other reviews that the bathroom can do with some refreshing. In March when we checked in and got to our room, there was a strong odour of food; I suggest housekeeping should use some air freshener when cleaning a room, especially after a guest has checked out.

All in all we have enjoyed our stays here, so much so we have already booked to return twice in 2023.
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Date of stay: November 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Kenyon, Other at Pan Pacific Serviced Suites Orchard Singapore
Responded 19 Dec 2022
Dear Cheng, Thank you for your continuous support and truly appreciate your wonderful review. We are certainly looking forward to welcoming you back in 2023. Have a Blessed Christmas and a Joyful 2023 fill with Happiness and Good Health. Sincerely Yours Alan Kenyon Director of Operations
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Chef wrote a review Aug 2023
Perth, Australia
5.0 of 5 bubbles
Can't thank you enough for our most wonderful stay at Pan Pacific 04/07 - 04/08. The moment we walked through the door, we felt welcome.
Roberto and his Front of House team of Alyson, Ting, Megha, Stella, Joanne and Julian are an absolute credit to you and first class company ambassadors. Their excellent customer recognition, and welcomung dispositions, made us feel we were part of a family, not a hotel guest.
Every morning of our stay (except Sundays), we commenced our day in the pleasurable company of Lueda, Chef Alun, Emile, Harris, and Naimi. Not once did the menu disappoint, nor the service falter. Our every expectation was surpassed, the conversation always friendly and uplifting.
Housekeeping Dept (Jinzhou) was very patient with us in working around our daily itinerary, and ensured our room was maintained to a very high standard, with no request going unanswered.
Our dealings with Engineering (TV issues) were handled promptly and in a most attentive manner.
As you can see, we dealt with most departments during our stay, each creating a "Memorable Experience" for my wife and I.
We simply could not fault our stay. We congratulate you, and look forward to returning next year to do it all again.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alan Kenyon, Other at Pan Pacific Serviced Suites Orchard Singapore
Responded 20 Aug 2023
Dear Mr. & Mrs. Franklin, We are truly humbled by your kind words and thrilled to hear about your wonderful stay at Pan Pacific Serviced Suites Orchard, Singapore. Your feedback bring us immense joy and reinforces our commitment to providing exceptional experiences for our guests. It warms our hearts to know that from the moment you walked through our doors, you felt a warm and welcoming atmosphere. Roberto and his incredible Front Office team are indeed dedicated individuals who take pride in ensuring our guests feel like part of our extended family. We couldn't agree more that they are outstanding ambassadors for our company. We are delighted that your mornings were filled with pleasure company and delicious cuisine. Lueda, Chef Alun, Emile, Harris and Naimi are talented individuals who strive to provide exceptional culinary experiences, and we're thrilled that they consistently met and exceeded your expectations. Your recognition of Housekeeping and Engineering department are very much appreciated for maintaining the high standard of services. We are eagerly looking forward to welcoming you back next year and providing you with another exceptional experience. Thank you once again for your kind words and for choosing Pan Pacific Serviced Suites Orchard, Singapore. Sincerely Yours Alan Kenyon Director of Operations
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SSSSHAW wrote a review Mar 2020
Singapore, Singapore
4.0 of 5 bubbles
Pan Pacific is located right above Sommerset MRT. Tons of eateries and shops in the neighborhood. Warmly greeted by Lueda and Emile every morning at breakfast and reception staff also very friendly and helpful. The property would benefit from closer supervision of overall maintenance. Edges of swimming pool can benefit from cleaning.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AKenyon1963, Manager at Pan Pacific Serviced Suites Orchard Singapore
Responded 30 Mar 2020
Thank you for kind review. I will share your feedback to my team and improve our up keeping of our property. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations
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Answer from Nomad13627318973
1. Renovation has been completed in early June 2021 2. Full kitchen with dish washer, rice cooker and microwave oven.
Ruthy N asked a question Nov 2019
is there a bidet in bathroom?
Answer from Alan K
Singapore, Singapore2 contributions1 helpful vote
We are pleased to share that we have installed bidet in every toilet.
ken asked a question Sept 2019
Japan275 contributions114 helpful votes
Is this hotel allowed to bring IH stove and bread baking machine? Thanks
Answer from Bernd K
Singapore, Singapore30 contributions3 helpful votes
Yes you can bring and cook your one things no problem
ivylourdy asked a question Aug 2019
Jakarta, Indonesia
Hi is there any dryer for the washing machine ?
Answer from Bernd K
Singapore, Singapore30 contributions3 helpful votes
Yes it is full equipped with all , kitchen, washer and dryer
shaws83 asked a question Mar 2019
7 contributions33 helpful votes
It fully cooked breakfast available
Answer from AndrewYee
Singapore, Singapore2 contributions4 helpful votes
We provide complimentary breakfast from 6am to 1030am for all residents. Breakfast is served Monday to Saturday except on Sundays and Public Holidays. It is continental buffet breakfast with local dishes and made to order selections such as salmon & bagel, eggs benedict, waffles oatmeal and all types of eggs cook to order Andrew Yee General Manager
billt4sf wrote a tip Jan 2024
Lisbon, Portugal979 contributions52 helpful votes
5.0 of 5 bubbles
"Great accommodation in every aspect."
Read full review
Shama M wrote a tip Jun 2023
1 contribution
5.0 of 5 bubbles
"Don’t miss the breakfast! Best time to get close to all staying there"
Read full review
Brian S wrote a tip Apr 2023
3 contributions
5.0 of 5 bubbles
"Great setup for short to midterm stay, full kitchen & laundry. The gym is nicely equipped and lap pool for exercise"
Read full review
RICK B wrote a tip Nov 2022
Langley, BC109 contributions37 helpful votes
5.0 of 5 bubbles
"higher floor have better views"
Read full review
Alessandra11111 wrote a tip Jun 2022
Amsterdam, Nederland90 contributions57 helpful votes
3.0 of 5 bubbles
"Probably possible to have a nice view of the city if you stay at a higher level (not my case)"
Read full review
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There are more places to choose from in the Singapore area.
PRICE RANGE
S$413 - S$548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific serviced suites, singapore hotel singapore
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
126
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PAN PACIFIC SERVICED SUITES ORCHARD SINGAPORE: UPDATED 2024 Hotel Reviews, Price Comparison and 188 Photos - Tripadvisor

Frequently Asked Questions about Pan Pacific Serviced Suites Orchard Singapore
Which popular attractions are close to Pan Pacific Serviced Suites Orchard Singapore?
Nearby attractions include Orchard Road (0.09 km), Lockdown Escape (0.2 km), and Trapped Escape Room Singapore (0.2 km).
What are some of the property amenities at Pan Pacific Serviced Suites Orchard Singapore?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pan Pacific Serviced Suites Orchard Singapore?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Serviced Suites Orchard Singapore?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Pan Pacific Serviced Suites Orchard Singapore?
Yes, free parking, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Pan Pacific Serviced Suites Orchard Singapore?
Conveniently located restaurants include Shisen Hanten by Chen Kentaro, Lawry's The Prime Rib, and Joie Restaurant - Meatless Cuisine.
Are there opportunities to exercise at Pan Pacific Serviced Suites Orchard Singapore?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pan Pacific Serviced Suites Orchard Singapore have airport transportation?
Yes, Pan Pacific Serviced Suites Orchard Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pan Pacific Serviced Suites Orchard Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Serviced Suites Orchard Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Pan Pacific Serviced Suites Orchard Singapore?
The staff speaks multiple languages, including English, French, Chinese, Japanese, Malay, and Filipino.
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