InterContinental Singapore Robertson Quay
720 reviews
#24 of 368 Hotels in Singapore
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1 Nanson Road, Singapore 238909 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (107)
Dining (87)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Singapore Robertson Quay
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#24 of 368 hotels in Singapore
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
InterContinental Singapore Robertson Quay is the preferred luxury address offering stylishly cosmopolitan riverside living for discerning travelers to Singapore. Prominently situated along the Singapore River, the 225-room inspiring luxury hotel is easily accessible to the Marina Bay Financial District, Central Business District, Orchard Road and Singapore Changi International Airport, all located a short drive away. The hotel features the latest in Club InterContinental design and service experience, and five dining options including Publico, an Italian landmark dining and entertainment destination by the waterfront.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Meeting rooms
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
Chinese, Malay
Location
Full view
100Great for walkers
Grade: 100 out of 100
168Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
1 Nanson Road, Singapore 238909 Singapore
Getting there
Telok AyerSingapore Mass Rapid Transit18 min
Raffles PlaceSingapore Mass Rapid Transit20 min
720Reviews29Q+A100Room tips
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Popular mentions
You're in good hands if you choose to stay here - the team demonstrates impeccable professionalism, warmth and a genuine passion for hospitality. Their customer obsession shows from the ever cheerful voice on the other end of the 24-hour concierge hotline to going above and beyond ensuring every detail is well-arranged, shout out to Simran for working magic, Trina for replying to emails even at 3am, and the many other staff who have contributed to my memorable stay here, thank you! Rooms are relatively smaller here but efficiently organized with artful touches. If traveling for business, would not suggest the normal room with a King bed as the desk becomes smaller, instead would definitely recommend the Executive Suite instead.
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Date of stay: February 2021Trip type: Travelled on business
Value
Location
Service
1 Helpful vote
Helpful
Response from InterContinental Singapore Robertson Quay, Owner at InterContinental Singapore Robertson Quay
Responded 3 weeks ago
Dear brandyboom, Thank you so much for your great review! I am happy to learn that you have been satisfied with the quality of our staff and services here at InterContinental Singapore Robertson Quay. Whilst this crisis has brought unprecedented challenges both for people and society, we are humbled by your wonderful review. Your kind words are definitely appreciated and your feedback will be shared with the team. We look forward to welcoming you back again in the future. Sincerely, Rafael Shah Director of Guest Services
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I am writing this because I am thoroughly impressed with the quality of service rendered. I am currently serving my SHN till about 3-4 more days and I want to thank Intercontinental Service Team + Wellness Team for organising a comfortable stay for guests like me. Nothing beats coming back to home sweet home and experiencing such wonderful service. The incidence below really showed how prompt and attentive to detail the service staff were: At around day 4, I was not very happy with the quality of meals delivered to me. I had originally asked for vegetarian otherwise pescatarian meals. The first and second day meals were honestly lacking in quality, being too oily and salty. It was just mock meat for every meal and was extremely disappointing. To understand the whole situation better, guests on quarantine (speaking for myself as well) can mostly only look forward to good meals. We are not allowed to move anywhere, confined to a room of our own. The least service that can be provided are good meals. So on day 4, I brought up my request to one of the staff who immediately took it up and my meal was changed. Since then, the meals served to me were all 4/5 and more. I really really appreciate this service. I cannot emphasise on how just this one action really made me feel heard and important. On top of that, I received calls every morning from the staff to ensure that my breakfast was taken in (as I overslept quite often). The staff on the line were always very polite, well spoken and also delivered quick service to me. The nice room that was given to me was also a plus, I like the comfort and layout of the room. To the dear service staff and team of Intercontinental R Q seeking to make all guests experiences good, this is an excellent display of service. I am still in the midst of completing my quarantine but all in all, I just want to say thank you for putting in the effort no matter who you're dealing with. Also a big shout out to the nation's teams from transport to catering for coordinating everything. It's extremely refreshing to see the effort put in to ensure a welcoming stay for the guests. Keep up the excellent job:)…
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Date of stay: December 2020
Value
Location
Service
1 Helpful vote
Helpful
Response from InterContinental Singapore Robertson Quay, Owner at InterContinental Singapore Robertson Quay
Responded 18 Jan 2021
Dear Jenna_yong04, Thank you for sharing this wonderful review! It was our pleasure to host you for your SHN and I am delighted to read your compliments for our team members who have played a pivotal role in your positive stay experience with us. Your kind remarks have also been shared with the team, thank you so much for this. It would be our pleasure to host you at InterContinental Singapore Robertson Quay again! Sincerely, Rafael Shah Director of Guest Services
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We were at the Intercontinental for our quarantine in Singapore. Staff was very helpful and the service was excellent . Prompt and efficient. Soon after we checked in we received a delicious hot meal We were given a spacious room with a fantastic view of the city. Thanks to all the staff
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from InterContinental Singapore Robertson Quay, Owner at InterContinental Singapore Robertson Quay
Responded 24 Dec 2020
Dear Mr Colin Saldanha & Mrs Diane Saldanha, I am happy to learn that you have been satisfied with the quality of our staff and services here at InterContinental Singapore Robertson Quay. Whilst this crisis has brought unprecedented challenges both for people and society, we are humbled by your wonderful review. Your kind words are definitely appreciated and your feedback will be shared with the team. We look forward to welcoming you back again in the future! Sincerely, Rafael Shah Director of Guest Services
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A million thanks to the Wellness Team + Frontline Team for making the 15D /14N SHN stay so pleasant and strangely welcoming. At the point of checking in, settling down into your room and the daily checkins from the Wellness Team, superb service was consistently personal, delivered and prompt. The team is no doubt attentive to details. Great information sheets were provided to get you settled down in your room and needs for the whole 15 days/14 nights. I left my pair of socks (sentimental) when checking out and the team did not hesitate to contact me to make sure it is returned to me. Very thankful! Amenities in the room are modern, functional and clean - rain shower, bose wireless speakers (AWESOME), chromecast connectivity on TV and that luxurious chair in the tiny room - all fulfilled my me-time moments. They had also provided access to a great platform for news/ entertainment media (5 STARS)! Thank you for being so thoughtful! There is only one small peeve that is: i wish the food catered are in environment friendly packaging. there were a lot of plastic waste acummulated over the stays and I didnt enjoy that bit at all. pick vendors there are environment friendlier pls! In retrospective, despite a small room, I am lucky to have ISRQ as my SHN stay! Cheers! For service and modern amenities, I highly recommend to any visitor who value service and modern amenities.…
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Date of stay: October 2020
1 Helpful vote
Helpful
Response from InterContinental Singapore Robertson Quay, Owner at InterContinental Singapore Robertson Quay
Responded 24 Dec 2020
Dear WensuL2, Thank you for taking your time to write this generous review of us. We strive to create memorable hotel experiences for our guests even during these unprecedented times and are heartened by your kind words. As hoteliers, reading such recommendations from satisfied guests such as yourself makes it all worthwhile for us. Your kind remarks have also been shared with the team, thank you so much for this. We look forward to welcoming you back again in the future! Sincerely, Rafael Shah Director of Guest Services
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We stayed for 2 nights on the way to Sri Lanka from Melbourne. Great hotel very convenient and the rooms are very good. Spacious for Singapore standards. Food is great as well. the staff is quite accommodating and was very helpful.
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Date of stay: December 2019
Value
Rooms
Service
2 Helpful votes
Helpful
Response from InterContinental Singapore Robertson Quay, Owner at InterContinental Singapore Robertson Quay
Responded 11 Oct 2020
Dear 785nipunal, Thank you for your kind review! The team is pleased to learn you had have an enjoyable time. Your kind words are very much appreciated and we look forward to welcoming you again! Sincerely, Rafael Shah Director of Guest Services
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PRICE RANGE
US$183 - US$325 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeRobertson Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
225
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Claim Your Listing Frequently Asked Questions about InterContinental Singapore Robertson Quay
Which popular attractions are close to InterContinental Singapore Robertson Quay?
Nearby attractions include Singapore River (0.4 km), Robertson Quay (0.4 km), and Mystery Singapore (0.2 km).
What are some of the property amenities at InterContinental Singapore Robertson Quay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Singapore Robertson Quay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Singapore Robertson Quay?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Singapore Robertson Quay?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Singapore Robertson Quay?
Conveniently located restaurants include Grand Shanghai Restaurant, Beast & Butterflies, and Publico Ristorante.
Are there opportunities to exercise at InterContinental Singapore Robertson Quay?
Yes, guests have access to a pool and a fitness centre during their stay.
Does InterContinental Singapore Robertson Quay have an airport shuttle?
Yes, InterContinental Singapore Robertson Quay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Singapore Robertson Quay?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Singapore Robertson Quay offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.