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Citadines Mount Sophia Singapore

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Citadines Mount Sophia Singapore
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158 Reviews from our TripAdvisor Community

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Showing 151: English reviews
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Mumbai (Bombay), India
Reviewed 2 days ago NEW

Citadines Mount Sophia is a decent property. Slightly expensive. We had bought 1 Studio Apts and 1 one Bedroom Apts. Studio Apts was better that 1 one bedroom apartment. Further the Reception staff was good. But House keeping staff on 7th floor was extremly rude and I had to complain to the reception that they were delibrately not cleaning our...

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Helpful?
Thank sanjayshah4345
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear sanjayshah4345, Greetings! We deeply regret to learn your family and you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the callous service attitude of our Housekeeping team member. We assure you our management shall be investigating into your valuable feedback and duly counsel our team members...

Bangkok
Reviewed 1 week ago

Location is good just 10 min from mrt. The building is well design, room size is big. But, very poor housekeeping service. No room make up, towel change, trash pick up or refill amenities. It's a self service mostly. Not Apart Hotel as its stated.

Review collected in partnership with this hotel
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Helpful?
Thank Smith S
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear Smith S, Greetings! We are truly sorry for the shortfall in our Housekeeping service and for the discomfort caused to your lovely daughter and you by the absence of cleaning service of your apartment. We would also like to acknowledge we had received your post-stay feedback and an investigation was carried out. The management humbly admits our Housekeeping Supervisor...

Singapore, Singapore
Reviewed 1 week ago

The rooms were fantastic nice clean spacious! The front desk staff were extremely friendly and very helpful in any enquiries I had throughout the stay. The only disappointment I had was there was no breakfast on the weekends and public holiday

Review collected in partnership with this hotel
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Helpful?
Thank melchizedeks2016
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear melchizedeks2016, Greetings from your friendly team at Citadines Mount Sophia Singapore! We sincerely thank you for giving us the great privilege of hosting your stay at our serviced residence and for your heartwarming compliment for our service. Our residents’ stay experiences are indeed very important to all of us and we are committed to ensuring our residents’ needs are...

Penang Island, Malaysia
Reviewed 1 week ago

Walking distance to many places like Little India and Bugis as well.Good security provided. Lift access is fast despite many floors. Very quite. Good soundproofing. View is nice. I would say its a clean place as well and suitable for small children.

Review collected in partnership with this hotel
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Helpful?
Thank uma_eyan
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear uma_eyan, Greetings from the team at Citadines Mount Sophia Singapore! We are thrilled to learn you had a great stay at our serviced residence and have found our central location ideal for your recent holiday in Singapore. All of us are delighted you had also enjoyed the panoramic view of the cityscape from the comfort of your apartment and...

Reviewed 1 week ago

Serviced appartments are very good located with walking distance to Little india and to shopping places as Bugis, Plaza Singapura and others. In the evening we used to walk from financial district 25-30 minutes of convenient walk. Rooms are modern, nice and clean. Breakfast were provided and was very good. I used kitchen to prepare dinners or lunches, as after...

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Helpful?
Thank David S
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear David S, Greetings! The team at Citadines Mount Sophia Singapore sincerely thanks you for selecting our serviced residence and giving us the privilege to be of service to you during your recent business trip to Singapore. We are indeed heartened to learn you had an enjoyable and comfortable stay with us and have found our location convenient and accessible...

Toronto,Canada
Reviewed 1 week ago

I have now been travelling for over 35 years and had written many reviews on Tripadvisor and post them as accurately as I can. I also try to make my reviews constructive and make suggestions for improving the customer's' experience. Many hotel brands now face the challenge of tactfully and gracefully dealing with hotel reviews that often come from travellers...

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Helpful?
Thank djjaguar
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear djjaguar, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for giving us the great privilege of hosting you, your nephew and his family at our serviced residence. All of us would also like to thank you for taking time to write such a detailed and candid review of your stay experience with us. We are...

Colombo, Sri Lanka
Reviewed 1 week ago via mobile

Stayed in one room apartment. Pros: Food, shopping, MRT 24 hrs food court right opposite. Cons: Distance to MRT is 1.2 KMs. No pool. No changing room in case of a late check out. There is a good liquor stores at Park Lane mall on 2nd level.

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Helpful?
Thank Roshan K
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear Roshan K, Greetings from the team at Citadines Mount Sophia Singapore! We sincerely thank you for awarding your recent stay at our serviced residence with a perfect rating and all of us are truly heartened to learn you had a great stay with us. We are delighted you have found our centrally located residence convenient as there are many...

Bengaluru, India
Reviewed 2 weeks ago

Good stay ..helpful pleasent staff....enjoyed except for the bed was small for 2 adults and a kid. They open sofa bed only st extra cost of 50 dollars a night . Goodview from our Windows ..... breakfast is minimal but decent

Review collected in partnership with this hotel
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Helpful?
Thank Simi M
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear Simi M, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for taking time to share your recent stay experience at our serviced residence on Tripadvisor and for giving us the privilege of hosting your family and you for your 1-week holiday in Singapore. All of us are heartened to note you had enjoyed the view...

Pune, India
Reviewed 2 weeks ago

A place where you can feel like you are in home. Breakfast is included, Citadines also gives Gym facilities for fitness freaks, Its just 10 min walking distance away from Little India so for Indians all food from home will be available.

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Helpful?
Thank karnavartushar
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear karnavartushar, Greetings! The team at Citadines Mount Sophia Singapore sincerely thanks you for the huge compliment for stating your stay with us was akin to being home away from home as it shows us we have successfully achieved our brand promise of creating such comfortable and enjoyable stay experiences so much so our residents feel at home while staying...

Singapore, Singapore
Reviewed 3 weeks ago

The Citadines is located in an area filled with lots of dining options. A short drive or walk down will take you to the main shopping stretch. I had a deluxe one bedroom apartment. It worked for my partner and me since he could do his work in the living room and I could watch tv in the bedroom without...

Review collected in partnership with this hotel
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Helpful?
Thank tutu75
Cynthia L, Guest Relations Manager at Citadines Mount Sophia Singapore, responded to this review

Dear tutu75, Greetings from your friendly team at Citadines Mount Sophia Singapore! We are delighted your partner and you had a great stay at our centrally located serviced residence. All of us are truly grateful and inspired by your lovely compliments for our service as your kind recognition certainly gives us a boost every time we hear positive feedback like...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Stylish, modern and compatible with the fashionable lifestyle of the international traveller, Citadines Mount Sophia is ideal for those who want to have a unique blend of prime serviced residence. The apartments are designed with space to work and live comfortably while being close to the excitement of the city. Enjoy the proximity of shopping and business on Orchard Road, the central business district, the Singapore MRT train stations like Dhoby Ghaut and Little India are both close at hand for travel throughout the country. At Citadines Mount Sophia you can choose the apartment that suits your needs along with the services that suit your lifestyle and budget. Customize your stay and enjoy Singapore like never before. ... more   less 

Additional Information about Citadines Mount Sophia Singapore

Address: 8 Wilkie Road Wilkie Edge | #01-26 Wilkie Edge, Singapore 228095, Singapore
Region: Singapore > Singapore
Price Range: $180 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citadines Mount Sophia Singapore 3.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Citadines Hotel Singapore
Citadines Mount Sophia Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Mount Sophia Singapore staff and other travellers.
3 questions
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Bangkok, Thailand
1 month ago
Brisbane, Australia
1 month ago

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Questions? Get answers from Citadines Mount Sophia Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the rooms and get a Self Catering room.”
CarlB928, 15 Mar 2017 | Read review
“take a floor connected to smoking area as this is the only airy place”
shriramji2017, 29 Jan 2017 | Read review
“Get higher floor rooms with views”
unmaad, 19 Sep 2016 | Read review
“They respond to requests on room repairs quite fast. (I had an experience where the light in the cabinet is not working and they responded at that instant) ”
Aljolar, 14 Jun 2016 | Read review
“Studio rooms have a queen bed and a sofa bed. Go for higher floors and away from elevator.”
Vicchuah, 1 Mar 2016 | Read review
5 of 5