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Holiday Inn Express Singapore Serangoon, an IHG Hotel

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270 Jalan Besar Holiday Inn Express Singapore Serangoon, Singapore 209019 Singapore
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Traveller (30)
Room & Suite (28)
Dining (16)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 05/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Singapore Serangoon, an IHG Hotel
Updated 05/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#142 of 373 hotels in Singapore
Location
Cleanliness
Service
Value
We are committed to high levels of cleanliness at Holiday Inn Express Singapore Serangoon by following IHG Clean Promise standards. The hotel is conveniently located on Jalan Besar in the heritage hub of Little India cultural district, a 20-minute drive from Singapore Changi Airport and just a short walk from Farrer Park and Bendemeer MRT Stations. The hotel offers easy access to all key business and leisure areas of Singapore, including Orchard, Bugis, Chinatown and Marina Bay, as well as, Suntec Convention Centre and National Stadium Featuring 119 modern design rooms, Holiday Inn Express Singapore Serangoon is the smart choice for savvy travellers who are looking for the best location combined with the best value in Singapore Serangoon area, offering an affordable and hassle-free stay. Start the day right with our all-inclusive Express Start Breakfast with Grab & Go option and stay connected with our complimentary Wi-Fi throughout the hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Business Centre with Internet Access
Meeting rooms
Wifi
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Highchairs available
24-hour security
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
First aid kit
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Safe
Telephone
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English
66Reviews10Q+A5Room tips
Traveller rating
  • 34
  • 22
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Most Recent
Nicole wrote a review Jun 2022
3 contributions2 helpful votes
I had a fantastic 6 night stay. The staff's service was kind, informative, and efficient. The breakfast had a nice and diverse variety. My room was spacious and comfortable. The location is ideal for city exploration, providing a rich cultural experience and wonderful eateries on every corner.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
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Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 1 week ago
Dear NicoleVS1990, Thank you for taking the time to share with us your positive stay experience at Holiday Inn Express Singapore Serangoon! We are thrilled to hear that you had a fantastic stay and especially enjoyed our express start breakfast, convenient location and our hotel room. It is heartwarming to hear that my colleagues at the hotel has made an impressive mark on you with their warm hospitality during your visit. I will share your kind compliments with my team in recognition of their hard work. We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future! Warmest regards, Ning Sutinan S. Operations Manager
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DaArby wrote a review May 2022
Singapore, Singapore54 contributions10 helpful votes
To start, the room is very tidy and clean which I feel is the most important criteria for any hotel. It looks modern as well, with a good view from any floor. It is also reasonably spacious and doesn't feel too cramped. Bed is comfortable and pillows are fluffy. TV works with a good amount of channels. There is also WIFI. All the essentials are provided - towels, kettle, hair dryer, toiletries, fridge, etc. The bath soaps, shampoo and conditioner are specially sourced which is a nice added touch, as was the three different type of tea bags and two types of coffee. Service-wise is pretty standard. The staff were polite, yet quick. Breakfast was marvelous with a surprisingly wide selection of Oriental, Indian and Continental dishes and beverages; in addition to a separate egg station. The overall experience was very positive. I would return again in the future.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
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Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 4 weeks ago
Dear DaArby, Thank you for staying at Holiday Inn Express Singapore Serangoon and for taking the time to provide your great feedback. We were delighted to read that you enjoyed your overall stay with us and in particular that our select service hotel met your expectations. Our brand offers everything our guests need and nothing they don't. We deliver Simple, Smart Travel in Serangoon by offering all guests Free Breakfast, Free Wifi, a great bedding experience, Power Showers all in a great location that is convenient for both business and leisure travel. We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore. Kind Regards Ashleigh Garside General Manager
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Martin G wrote a review Apr 2022
Lipa City, Philippines51 contributions62 helpful votes
We had quite a lot of luggage, so the room did feel a bit cramped, with limited hanging space for clothes. Room were clean and fresh. We stayed in 2 other hotels in Singapore, 1 budget and 1 luxury and this hotel was the only one with a bidet spray, a big plus in our books. Breakfast was very good, again the only hotel to provide this included in the room cost. Staff were very helpful, particularly printing documents (Covid test results etc) for our return home.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: It is best to get your taxi to drop you at the back entrance, ( Grab automatically sends the...
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Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 5 weeks ago
Dear E8850TGmarting, Thank you for staying at Holiday Inn Express Singapore Serangoon and for taking the time to provide your valuable feedback. We were delighted to read that you enjoyed your overall stay with us, in particular our breakfast selection and the service provided by our helpful team. We were sorry to hear that you found the room size not to your expectation, but glad this did not takeaway from your overall experience with us. We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore. Kind Regards Ashleigh Garside General Manager
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Rahul Jain wrote a review Apr 2022
Bengaluru, India126 contributions62 helpful votes
Had a Decent Stay At This Hotel. Rooms are Clean & Fresh. We stayed for 03 Nights. Its Located in The Best Place For Indians as Walkable Distance to Little india. - Breakfast On All Days was Tasty with Indian Options. 1. They don’t Have Room Service. 2. Bus Stand is Just Out Side Hotel Entrance. 3. MRT Is Also Close by. Would Prefer This Hotel For my Next Visit Too.
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Date of stay: April 2022Trip type: Travelled with family
1 Helpful vote
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Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 5 weeks ago
Dear Sarcasticjain, Thank you for staying at Holiday Inn Express Singapore Serangoon and for taking the time to leave this great review. We were delighted to read that you enjoyed our Free Express Start Breakfast with tasty Indian options, great location and our clean and fresh rooms. We look forward to welcoming you back into the hotel when you are next in Singapore. Kind Regards Ashleigh Garside General Manager
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BeHappy65 wrote a review Oct 2020
London18 contributions36 helpful votes
Newly opened hotel, still fresh. This was a great location with 3 metro stations within walking distance and a bus stop right outside the hotel. Breakfast available every morning a good selection. Staff really amazing and helpful, nothing was too much trouble for them. Great cleanliness. Little India is very close-by, lots of shopping and eating places nearby. We had an amazing time in Singapore and would definitely return and stay here again.
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Date of stay: November 2019
Location
Cleanliness
Service
2 Helpful votes
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Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 5 weeks ago
Dear BeHappy65, Thank you for staying at Holiday Inn Express Singapore Serangoon and for taking the time to leave this fantastic review. We were delighted to read that you enjoyed our Free Express Start Breakfast, great location, clean hotel and the service provided by our amazing and helpful team. We look forward to welcoming you back into the hotel when you are next in Singapore. Kind Regards Ashleigh Garside General Manager
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rahulh87 wrote a review Aug 2020
Pune, India7 contributions17 helpful votes
It was our first foreign trip and first concern on mind about gettting a comfortable stay was addressed I the initial minutes of arrival by the friendly front office staff. The rooms are very comfortable and clean. Very good quality break fast is served in the morning along with Grab and go option. Thanks a lot to Holiday Inn Express for making our stay memorable that it is stil fresh in our mind after an year ( stayed from Aug 17-23 2019) . The hotel is located at a very convenient location with excellent connectivity to all tourist locations and Airport.There is a bus stop right infront of hotel and 3 metro stations at a walking distance. There are lot of Indian dining options near by too.
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Date of stay: September 2019Trip type: Travelled with family
2 Helpful votes
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Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 5 weeks ago
Dear rahulh87, Thank you for staying at Holiday Inn Express Singapore Serangoon and for taking the time to leave this fantastic review. We were delighted to read that you enjoyed our Free Express Start Breakfast, great location, clean and comfortable rooms and friendly team. We look forward to welcoming you back into the hotel when you are next in Singapore. Kind Regards Ashleigh Garside General Manager
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Mike C wrote a review Mar 2020
Bronx, New York59 contributions68 helpful votes
The People at the Front desk the day I checked in were a blessing. MY reservation date was wrong but they accepted the rate I booked under. I was so grateful for that. The hotel room was nice and new. The location is on a main street so getting around was super easy. I used grab while there but you can walk to many spots to eat. Singapore was our first stop in our Southeast Asia trip... The breakfast was your standard buffet.
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Date of stay: February 2020
4 Helpful votes
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Response from HIEXSerangoon, Front Office Manager at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 10 Mar 2020
Dear mikecQ2796TM, Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your fantastic feedback. We were delighted to read that you enjoyed your overall stay with us, in particular our location, hotel design and the warm hospitality delivered by our Guest Services Team. We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore. Kind Regards Christine Cao Guest Services Manager
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Ronnie S wrote a review Feb 2020
Brisbane, Australia216 contributions199 helpful votes
Clean and modern small rooms. Good quality bedding however no proper shanpoo.good wifi. The breakfast is both poor in quality and selection Reception staff are very helpfull overall and average 3 star hotel
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Date of stay: February 2020Trip type: Travelled on business
2 Helpful votes
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Response from HIEXSerangoon, Front Office Manager at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 4 Mar 2020
Dear Ronnie S, Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your valuable feedback. Thank you for the feedback in regard to the amenities and the breakfast selection, I do apologise these were not to your expectation. IHG has recently announced their goal of removing all single use plastic bottles from all hotel rooms by 2021, Holiday Inn Express is one of the first brands within IHG to be compliant on this step towards minimizing our impact to the environment. To ensure we provide true hospitality to our guests whilst ensuring our commitment to responsible business. We offer selected key amenities in the room, with a wider selection available upon request from our Guest Services team. In addition, our Free Breakfast is a selection of five hot dishes of local and western variety, cereals, pastries, breads, juices, tea, hot chocolate and coffee. Our Express Chef tailors this menu to find a breakfast offering that caters to both our local and international guests, however feedback such as yours is valuable in helping us to enhance this offering and ensure it meets the needs of our guests. Thank you for taking the time to share this with us. Once again, my sincerest apologies to you and I hope our friendly team members would have the opportunity to welcome you back in to the hotel again. Do write to me at yu.cao@ihg.com should your travel plan brings you back to sunny Singapore. Kind Regards, Christine Cao Guest Services Manager
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Ronnie wrote a review Feb 2020
2 contributions2 helpful votes
The hotel is new and modern. Excellent quality bedding.rooms not large but comfortable water pressure in shower is poor.breakfast also very poor in selection and quality .location not great as no place to alight a taxi as it is directly next to a bus stop
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Date of stay: February 2020Trip type: Travelled on business
2 Helpful votes
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Response from HIEXSerangoon, Front Office Manager at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 27 Feb 2020
Dear Explorer802811, Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your valuable feedback. We are delighted to read that you liked the modern design of our hotel, and enjoyed the comfort of the guest room. However, I was disappointed to read that you did not enjoy your overall stay with us and our hotel did not meet your expectations. I wish to apologise that you found the water pressure in the shower and breakfast selection and quality was poor. I can appreciate how disappointing this was for you and its certainly not the experience we would want for you in our hotel. Our Free Breakfast is a selection of five hot dishes of local and western variety, cereals, pastries, breads, juices, tea, hot chocolate and coffee. Our Express Chef tailors this menu to find a breakfast offering that caters to both our local and international guests, however feedback such as yours is valuable in helping us to enhance this offering and ensure it meets the needs of our guests. We will ensure the above mentioned issues to be rectified in the hopes of having the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Thank you for bringing this to our attention and once again please allow me to extend my sincere apologies to you. Kind regards, Christine Cao Guest Services Manager
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xhlgette wrote a review Feb 2020
Sydney, Australia79 contributions115 helpful votes
We stayed as a family. The service was good and the breakfast was simple but excellent with fruit yoghurt and cereal and a western, Chinese and Indian dish each morning. I particularly enjoyed the Indian breakfast. The rooms are very small but clean and convenient to little India.
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Date of stay: February 2020Trip type: Travelled with family
2 Helpful votes
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Response from HIEXSerangoon, Front Office Manager at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 23 Feb 2020
Dear xhlgette, Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your valuable feedback. We were delighted to read that you enjoyed your overall stay with us, in particular our breakfast selection and the location. Indeed, we are blessed to be located in a prime area, near to Little India, Mustafa, Marina Bay Sands and the CBD. We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore. Kind Regards Christine Cao Guest Services Manager
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Previous
PRICE RANGE
US$146 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cityhub hotel singapore
FORMERLY KNOWN AS
Pinnacle Hotel
LOCATION
SingaporeSingaporeKallang / Lavender
NUMBER OF ROOMS
119
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Frequently Asked Questions about Holiday Inn Express Singapore Serangoon, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Nearby attractions include City Square Mall (0.3 km), Mustafa Centre (0.3 km), and Sri Srinivasa Perumal Temple (0.5 km).
What are some of the property amenities at Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Conveniently located restaurants include Shivam Restaurant, Spice Brasserie, and MTR Singapore.
Are there opportunities to exercise at Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express Singapore Serangoon, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Singapore Serangoon, an IHG Hotel?
Many travellers enjoy visiting Battlebox (2.1 km), Fort Siloso (7.6 km), and Emerald Hill (3.1 km).
Is Holiday Inn Express Singapore Serangoon, an IHG Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.