Which popular attractions are close to ibis Singapore on Bencoolen Hotel?

Nearby attractions include Xcape Singapore (0.3 km), Bugis Junction (0.4 km), and Kuan Yin Thong Hood Cho Temple (0.04 km). See all nearby attractions.

What are some of the property amenities at ibis Singapore on Bencoolen Hotel?

Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet. See all property amenities.

Which room amenities are available at ibis Singapore on Bencoolen Hotel?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator. See all room amenities.

What food & drink options are available at ibis Singapore on Bencoolen Hotel?

Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay. Learn more.

Is parking available at ibis Singapore on Bencoolen Hotel?

Yes, paid public parking on-site is available to guests. Learn more.

What are some restaurants close to ibis Singapore on Bencoolen Hotel?

Conveniently located restaurants include The Mind Cafe, Song Garden, and Ginett Restaurant & Wine Bar. See all nearby restaurants.

Are any cleaning services offered at ibis Singapore on Bencoolen Hotel?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Does ibis Singapore on Bencoolen Hotel offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. See all property amenities.

Which languages are spoken by the staff at ibis Singapore on Bencoolen Hotel?

The staff speaks multiple languages, including English, Chinese, and Malay. See all property amenities.

Are there any historical sites close to ibis Singapore on Bencoolen Hotel?

Many travellers enjoy visiting Battlebox (0.9 km), Fort Siloso (6.4 km), and Emerald Hill (2.5 km). See all nearby attractions.

Is ibis Singapore on Bencoolen Hotel accessible?

Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm. Learn more.

IBIS SINGAPORE ON BENCOOLEN HOTEL (S̶$̶1̶4̶3̶) S$117: UPDATED 2022 Reviews, Price Comparison and 2,271 Photos

cranfordcouple wrote a review 16 May

3 contributions1 helpful vote

Fantastic.

I lived here for 8 weeks and I have to say it was one of the happiest periods of my life. The hotel staff could not do enough to help me, nothing was a problem. The surrounding area is very local and all the better for it. If you want to find out what Singapore is really about this is the place to stay. Easy access to the rail system and plenty of local places to eat and drink. Thank you Bencoolen Ibis. I loved it.

Date of stay: February 2022

Value

Service

Sleep Quality

Trip type: Travelled

Room Tip: This is a typical Ibis so all the rooms are more or less the same.

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Helpful

ron255100 wrote a review 4 May

Newcastle, Australia71 contributions67 helpful votes

Lousy cancellation service

Havnt state here this trip yet but had two seperate bookings that I had to cancel as airline changed flight dates. I cancelled both bookings online and rebooked to fit I. With new schedule. Cancelled bookings had a cancellation refund policy if cancelled 3 days prior to arrival date which for me is June. After a month and no refund I followed up via email to be informed that they would now cancel the bookings and I was eligible for refund under terms of booking and that refunds take four weeks. This is droit me providing them with their own cancellation reference and date that system generated cancellation. This means eight weeks for a refund which is excessive. I replied to their email over a week ago stating the above and still no reply. I am now in the process of cancelling my other bookings with them to stay with IHG. Lousy service…

Date of stay: April 2022Trip type: Travelled

Helpful

Almino wrote a review Apr 2022

Sydney, Australia29 contributions6 helpful votes

Old building, needs some TLC.

I spent one night at Ibis Singapore on Bencoolen. First, the good part. The location is great, with easy access to the MRT and buses. The staff is also another positive point, always efficient and friendly. And conveniently there's a 7Eleven right next door. But unfortunately there is not much else to praise, the hotel is old, in urgent need of a renovation. Starting with the hallways, old carpet and worn paint. The water and ice machines don't work, the elevators look like something out of a horror movie and there's still one broken. As for the room, my criticism is not about the size. After all, it's an Ibis and the rooms are small, that's part of the expectation. The problem is appearance and usability. Outdated room, with the smallest TV I've seen in years! The air conditioning, despite working, is extremely noisy and smells weird. The bathroom too, with the ventilation system having seen better days. At least everything was clean and the pillow was extremely comfortable. The final perception is that the hotel has stopped in time, at least 20 years. Overall, it urgently needs a general overhaul. Until then, on my next visit to Singapore I will look for another hotel for my stay.…

Date of stay: April 2022Trip type: Travelled

Room Tip: For the price range, there is better options.

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Helpful

Response from David Lane, Other at ibis Singapore on Bencoolen Hotel

Responded 2 weeks ago

Dear Almino, Thank you for taking the time to share your experience with us and while there is areas you are disappointed in I appreciate you sharing the positives about my team. It is really challenging times in our industry and positive feedback is greatly appreciated. If I may share we are about to finish painting all rooms in the Hotel this month so our rooms should be in really good conditions. While the interior design has not changed our location, staff and passion for our guests are great. If you can share with me your room number or full name via e-mail back to David.Lane@Accor.com I will check on your rooms AC & Exhaust as the issues you report should not be the case and we need to repair these noises / smells. My apology about these matters as they should not be occur. Noted on your feedback for guest corridors, I must admit I am somewhat surprised as they have been painted over the last year, though naturally with some time passing there will be damage from trolleys and bags. We have a scheduled to refresh a few floors in May & June. So your room must be on one of these floors scheduled for programmed maintenance. My apology that the corridor painting standard didn't meet your expectations. For the TVs we have been replacing them progressively, and I am pleased to share we are finalising the replacing of over 100 rooms in the next few months. Through your valuable feedback we will continue to invest into the Hotel to ensure that it is of the highest standards and I am confident with our systems and on going investment we are a well maintained hotel for our guests enjoyment. Thank you for all your feedback, we share this with the team and use it to help us improve. Yours sincerely, David Lane General Manager

EltonMa wrote a review Apr 2022

Hong Kong51 contributions70 helpful votes

Clean. Tidy. Convenient. Accommodating

- Room is small, but it has everything I need. - Staff are accommodating and friendly. Reception staff are very helpful. - The restaurant at the ground floor is very nice too, food is good quality. (I only tried breakfast). I recommend their wheat toast, i don't know why, it's just how I like it. - Close to 3 MRT stations (Rocher, Bencoolen, Bugis). - Price is reasonable. - They have laundry room (SGD6 for a load). Not bad at all - One tiny issue: the floor under the bed is a bit dusty. Simply speaking, I have absolutely no complaint. I will surely choose them again.

Date of stay: March 2022

Location

Cleanliness

Service

Helpful

Sonia S wrote a review Mar 2022

1 contribution

Central location

This ia an ideal hotel if you are looking for a simple, clean, centrally located hotel in Singapore. Restaurants, shops, MRT, bugis centre, little India are within walking distance. Hotel staff made us feel welcomed thoughout our one week stay. Matress was super comfy! Breakfast was adapted to our diet needs, overall a great staym will definitely stay again. Pick the higher floors for a great view of the city. Sonia

Date of stay: March 2022

Rooms

Service

Helpful

Response from William Thai, Guest Services / Front Office at ibis Singapore on Bencoolen Hotel

Responded 8 Apr 2022

Dear D2746ZAsonias, We are delighted to hear that we are able to meet your expectation, in relation to accommodation comfort, service standard and location. It was our pleasure to have you as our guest and I am delighted that you have enjoyed the stay with us. We certainly look forward to welcoming you back for another great stay in the near future. Thank you. Sincerely, William Thai Front Office Manager

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ibis Singapore on Bencoolen Hotel Reviews

ibis Singapore on Bencoolen Hotel

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