I lived here for 8 weeks and I have to say it was one of the happiest periods of my life. The hotel staff could not do enough to help me, nothing was a problem. The surrounding area is very local and all the better for it. If you want to find out what Singapore is really about this is the place to stay. Easy access to the rail system and plenty of local places to eat and drink. Thank you Bencoolen Ibis. I loved it.
Havnt state here this trip yet but had two seperate bookings that I had to cancel as airline changed flight dates. I cancelled both bookings online and rebooked to fit I. With new schedule. Cancelled bookings had a cancellation refund policy if cancelled 3 days prior to arrival date which for me is June. After a month and no refund I followed up via email to be informed that they would now cancel the bookings and I was eligible for refund under terms of booking and that refunds take four weeks. This is droit me providing them with their own cancellation reference and date that system generated cancellation. This means eight weeks for a refund which is excessive. I replied to their email over a week ago stating the above and still no reply. I am now in the process of cancelling my other bookings with them to stay with IHG. Lousy service…
I spent one night at Ibis Singapore on Bencoolen. First, the good part. The location is great, with easy access to the MRT and buses. The staff is also another positive point, always efficient and friendly. And conveniently there's a 7Eleven right next door. But unfortunately there is not much else to praise, the hotel is old, in urgent need of a renovation. Starting with the hallways, old carpet and worn paint. The water and ice machines don't work, the elevators look like something out of a horror movie and there's still one broken. As for the room, my criticism is not about the size. After all, it's an Ibis and the rooms are small, that's part of the expectation. The problem is appearance and usability. Outdated room, with the smallest TV I've seen in years! The air conditioning, despite working, is extremely noisy and smells weird. The bathroom too, with the ventilation system having seen better days. At least everything was clean and the pillow was extremely comfortable. The final perception is that the hotel has stopped in time, at least 20 years. Overall, it urgently needs a general overhaul. Until then, on my next visit to Singapore I will look for another hotel for my stay.…
- Room is small, but it has everything I need. - Staff are accommodating and friendly. Reception staff are very helpful. - The restaurant at the ground floor is very nice too, food is good quality. (I only tried breakfast). I recommend their wheat toast, i don't know why, it's just how I like it. - Close to 3 MRT stations (Rocher, Bencoolen, Bugis). - Price is reasonable. - They have laundry room (SGD6 for a load). Not bad at all - One tiny issue: the floor under the bed is a bit dusty. Simply speaking, I have absolutely no complaint. I will surely choose them again.
This ia an ideal hotel if you are looking for a simple, clean, centrally located hotel in Singapore. Restaurants, shops, MRT, bugis centre, little India are within walking distance. Hotel staff made us feel welcomed thoughout our one week stay. Matress was super comfy! Breakfast was adapted to our diet needs, overall a great staym will definitely stay again. Pick the higher floors for a great view of the city. Sonia
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