We were so looking forward to our 3 day stay at the Quincy before getting on a long cruise. Now with coved virus concerns the cruise has been cancelled. I explained the situation in an email. The hotel is processing a full refund. It’s most appreciated and speaks well of the management’s approach to customer service looking forward to experiencing the Quincy in the future!
Really enjoyed our stay at the Quincy. Friendly helpful staff, great free cocktails, very acceptable meals at breakfast, lunch and dinner. Good WiFi,, nice room and bed. Pity about the weather. Thank You
Hotel is having a good location next to Orchard Road. Clean and good standard. Bed comfort is medium good. Pillows are very basic level. Food is reasonable not good not bad. I would try next time another hotel as the bed comfort wasn’t good for me.
My family and I have not stayed at the Quincy Hotel as we were forced to cancel our travel plans for two nights later this month due to COVID-19 travel restrictions from my company. Although I have not stayed, the Quincy will be number one on my list when we are able to return to Singapore due to their customer service. We purchased non-refundable rooms through Agoda. We asked the hotel to consider refunding our reservations due to the unusual circumstances caused by COVID-19. At first, our request was denied by the hotel. However, I just received a notice from Agoda that the Quincy decided to allow the cancellation and Agoda has credited my account with Agoda cash that I can use within the next 12 months. While it is not a refund that is credited back to my credit card, I do…
It was a pleasure to return to this lovely hotel – the staff, facilities and food are all excellent. It is tucked away up a side-street off Orchard Road and therefore quiet. It is within easy walking distance to the metro and bus services. Take the time to stroll around Emerald Hill Road (just a short walk away – off Cairn Hill Road) to see some lovely old houses.