Hi Hotel Bugis

Traveller (220)
302 Family Suite SWAN
Room & Suite (101)
Dining (22)

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S$121
S$122
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About

3.5
#238 of 342 hotels in Singapore
3.9 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Hi Hotel Bugis is the First Art Design and Smart Hotel centrally located in the Bugis area, 8 minutes’ walk from Bugis MRT and 6 minutes walk fromLavender MRT Stations. Only 15 Uniquelly Themeatic rooms are designed by global artists which offers air-conditioned rooms, an outdoor pool, and free WiFi. Brightly colored rooms are individually-designed featuring works from both local and international artists. Rooms are fitted with a flat-screen cable TV and a safety deposit box. En suite bathrooms include shower facilities and free toiletries. Some units offer a bathtub. Guests enjoy complimentary use of a handyphone equipped with free WiFi as well as local and selected international calls. XY Hotel Bugis Singapore is a few minute walk from shopping options at Bugis Street and Bugis Junction. Orchard Road is 3.5 km away, while Changi International Airport is a 30-minute drive away. The 24-hour front desk provides luggage storage and laundry or dry cleaning services.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Street parking
Wifi
Hot bath
Swimming pool toys
Rooftop pool
Outdoor pool
Restaurant
Happy hour
Outdoor dining area
Wine / champagne
Taxi service
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Microwave
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
Languages Spoken
English, French, Chinese, German and 2 more
189Reviews5Q+A32Room tips
Traveller rating
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Detailed Reviews
hengjes wrote a review Sept 2020
Singapore, Singapore267 contributions114 helpful votes
3.0 of 5 bubbles
Firstly, this is a boutique hotel which tries to get your attention with the arty room design and the SMART technology. I was staying in the family room 302 and it was lovely for the kids as there was an old kiddy ride (didn't know whether it worked) instead and a HUGE bathtub. As a family of 4 with 2 young kids (3 yo and 5 yo), we keep our expectations simple, so the bathtub wins the room rating.
The SMART light switches were a little problematic so we just turned off the main switch for the lights at night.
The pool looks very good but due to bad weather, we won't able to go to the pool at all. And also, the bottom of the pool can be seen at the people at the restaurant downstairs.
Decor wise is nice and interesting.
The area where the hotel is very good where you can walk to many nice cafes and restaurants.
Overall, a pleasant stay for our holiday break! Love the art pieces around the hotel..
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Date of stay: September 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael T wrote a review Oct 2020
Singapore, Singapore2,182 contributions286 helpful votes
+1
4.0 of 5 bubbles
Visited Bistro XY this week, which is a small restaurant situated in the lobby area of XY Hotel, for lunch with a friend.

It was my first visit to this interesting corner of Bugis, which is one or two bus stop distance away (depending on where you board the bus) from Bugis MRT Station on Victoria Street.

XY Hotel is a unassuming townhouse building in a quaint conservation area in between the main streets of North Bridge Road and Victoria Street.

We had a table nearer to the kitchen area, which was also directly under the glass bottom of the swimming pool above us. It took a while for me to get used to seeing waves (and reflections) on the table mat and the food.

I had tapas for appetisers (mussels and mushrooms in olive oil), prawn aglio olio in yellow noodles as the main.

The tapas were light and did helped to “raise” my appetite. The prawns in the pasta were a bit tough to de-shell but otherwise quite refreshing as it was the first time I’d tasted it on yellow noodles.

Dessert was durian cakes - soft and fluffy. I had to resist the temptation to ask for more.

The Bistro opened just two months ago. Staff are friendly although you could tell that they could be quite new to the job.

I took the opportunity (with the manager’s permission) to visit some of the guest rooms. Each of the room has its own painted design and quirkiness. Being a 3 storey building in a mid terraced row, there are not much views from the guest rooms.

If you would like to experience living in a historic part of Singapore with a strong ethnic flavour and the convenience of a MRT Station, this is a good place to explore.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monct wrote a review Feb 2020
Montreal, Canada62 contributions75 helpful votes
3.0 of 5 bubbles
The pictures on the website does not reflect the actual state of the hotel. It must have been nice when it opened but today it lacks maintenance. Paint is peeling of wall and floor, there was considerable amount of dirt in the pool and the wall were covered with stains.

The room was clean but lack of maintenance, bed was clean, there were some small stains on the sheets. Now, I restate it was clean but with washing machine stains.

The staff was however helpful and friendly.

To the owners: please invest in the maintenance of your hotel or it will get worse to a point where it will be very expansive to upgrade.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
foggypc wrote a review Feb 2020
Bury, United Kingdom79 contributions63 helpful votes
2.0 of 5 bubbles
This should be great, decent location about 10 mins from Bugis and Lavender MRT and looks stylish on the official photos.
However this place needs closing for at least 2 weeks and totally cleaned and refurbished. We had demanded a cleaner room on arrival, there was hairs lying around, dust everywhere, paint peeling in the glossed bathroom and stains over the walls. Basically very very tired. We were eventually moved to a different room which was slightly cleaner, but still tired and gloss paint horribly peeling in the shower (who paints a shower cubicle in gloss paint?) - see photos. It has been given a rush paint job but it’s so poor the paint has gone all over the places it shouldn’t.
The breakfast buffet appears plentiful but it made up by in large of sweet cakes and biscuits which weren’t being touched. There was cereal but only the really sweet kind that children would be interested in. The scrambled eggs (which were unsettlingly sweet ) and toast appeared to be the only things touched. In fairness however they provided fruit - apples and oranges - and the apple was very nice.
In conclusion this place is being very badly managed and needs a total overhaul which is a shame because potentially it can be great and the staff who are left to pick up the pieces are pleasant and doing the best they can. If this was a hostel maybe you could overlook these major issues, but it’s not so you can’t I am afraid.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raii wrote a review Mar 2020
1 contribution2 helpful votes
1.0 of 5 bubbles
I stayed on 04/03/2020 for a night. Check out time was 12pm. However my girlfriend had bad cramps so she wanted to rest for a while longer. I called the hotel at 1030 to ask if it was possible for a later checkout. No one answered. I called 7 more times in the next 45 mins, still nobody had the sense to pick up my call. At 1230 the staff visited us and informed we have 10 mins to make our way down or we’ll be charged. She did not even care to listen to my explanation and keep repeating we’ll be charged if we’re late. She was rude and her stuck up attitude definitely did not help. If they had answered my calls in the first place, we wouldn’t have encountered such an experience. The staff’s name is Yelin or whatever sh*t it was.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evi1507 wrote a review Nov 2022
Sydney, Australia46 contributions11 helpful votes
+1
1.0 of 5 bubbles
I stayed at the Hi Hotel for 1 night on the the 16th of Nov 22. I wish I had read the "Trip Advisor" reviews before and had not trusted the photos and description of Booking.com.
Those pictures are not accurate anymore. I don't know if they ever were.
I am still fighting with the hotel and Booking.com. for a refund. I am also reporting this to Singapore Tourism. Save yourself the trouble and Do Not Consider staying there.
Singapore was very heavily booked on the 13th of Nov, when I saw there was 1 room available at the Hi Hotel, I felt initially very lucky until I got there! This is not a hotel, it is a dump which should not be allowed to trade. It is a Health hazard and it is not safe.
The door lock in my room was broken, there is no shower door, the bathroom gets completely flooded, if you want to dry your hair off after your shower, you can't do this in the bathroom as you would electrocute yourself. There is no Hand soap in the bathroom, I was told to use Shower gel for washing my hands, The towels are of poorest quality and torn, Toilet dirty, Power sockets are hanging loosely off the walls, there is no phone in the room, no Milk nor Tea provided, no Ironing facilities, the place is dirty throughout - Disgusting! Apparently they used to have a restaurant, it does no longer exist.
There is no Manager on site, the staff is not qualified and hardly speaks English.
When I complained to the receptionist Mr Yip I was told "it is an old hotel!".It is not acceptable that this place even accommodates guests. Let alone classifies as 4 Star Hotel and SG Clean! This is false advertising and misleading. I have worked in the Tourism Industry for close to 30 years and have stayed in many places, none as bad as this. I believe the photos I took last week speak for themselves.
I desperately tried to find another room on the day and also asked for support through Booking.com unfortunately it was not possible and I had to stay in this shocking place. The Hotel owner took full advantage of the situation. What a disgrace for Singapore Tourism!
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Date of stay: November 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Do not stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
skyler wrote a review Jul 2023
2 contributions
1.0 of 5 bubbles
very bad hotel don’t come here, aircon started leaking the moment we switched it on, went down to ask the aunty and she said it’s fine it’ll stop leaking. saw on many websites that there was swimming pool and bbq pit available, i went to ask the same aunty she said “don’t have swimming pool or bbq pit this hotel only for people to stay” when i brought all the barbecue stuff already. (it’s kind of my fault for not calling to check beforehand) the queen size bed is just two twin beds joined together on the floor and it was very uncomfortable to sleep on for two people. toilet doesn’t have hand soap and the floor is very dirty. not worth to come here 0/10
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna J wrote a review Dec 2022
1 contribution
1.0 of 5 bubbles
To the management,

I got this room twice and it is so dissapointing! The receptionist mentioned it is because it is fully booked.
If the room is not in a good condition please OOS the room. Paying $244.70 with leaking air-condition, no water-heater (not hot even), fridge not even cold and lights flickering, what is worst?! bathtub no stopper. Your receptionist can still tell me put towel to fill the tub?!
Room is just beside cleaner storeroom and it is very noisy as they kept on open and closing the door!! In the morning!
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajalakshmi Jeyabalan wrote a review Jul 2022
Perth, Australia11 contributions2 helpful votes
+1
1.0 of 5 bubbles
I checked in at 11pm and was given a movie studio room room number 105 . The carpet was bad , the door was broken , the sink was leaking and had a towel placed below it. The bathtub is absolutely difficult to climb into. There was also a leak in the wall which had a towel readily placed too.

I was given a room change to 205 , good lord even worst mould. I could not sleep as the aircon was so mouldy , looking dangerous ready to fall off the wall. The sink didn't drain too. Could not believe it was an upgrade. My children were baffled in the condition of the rooms. I paid $1900 for 12 nights for this only to be told I won't be refunded. I checked out the next morning absolutely disappointed.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wf wrote a review Sept 2023
1 contribution
+1
1.0 of 5 bubbles
I alone check-in at this hotel at around 8.40pm on friday , but no staff at desk .

Saw there are 3 notes with 3 keys on the counter table , saying staff is off duty and i help myself with checking in. THIS IS CRAZY , with guest names in full displayed at hotel counter !

i entered the room. To my horror, the room is with smoky smell, dirty toilets , wash basin is used and wet prior , shower is used and wet prior . A musky smell in the air. Even a half-used shampoo that was previously toppled by last guest can be seen. No new shampoo or shower gel for me either . A musky smell in the air.

this is disgusting and no respect to hotel guests .

I called the agoda’s provided Hotel’s mobile number , i called twice but call is cancelled.

So there is NO staff at hotel desk, hotel don’t pick up their hotline , leave hotel guests stuck like that.

i exited the room around 5 minutes , and at hotel lobby talking with Agoda’s Miss Jime for 45 minutes .

Agoda’s Miss Jime tried to call hotel hotline but can’t call through as well! Even for the next 2 days, Agoda can’t reach the hotel !!!

Then Agoda require me to write in to appeal my refund . i had to write a long email to detail this whole ordeal plus photos proof.

this is complete waste of my time traveling down , dealing with agoda , and my time to find another hotels, and spoil my mood too.

4 days later , Agoda wrote email to me to say the hotel refused to refund !!!! I provided all proof and hotel refused to refund . I had to call in to Agoda to talk to an agent , and do another 60 minutes of call to push through my refund .

This is utter nonsense . A hotel way below standard . First time ever i had to do a refund , and made to go through many hoops and wasted so much of my time.

Unless you like to suffer same as above , please avoid this hotel.

PS : check out pics of the hotel lobby . it’s so messy and dusty . yuck!!
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Date of stay: September 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Dirty , unprofessional , disrespectful hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ryhan asked a question Nov 2021
Singapore, Singapore1 contribution
Hi wat room is facing the pool?
Panda2010 asked a question May 2019
Melbourne, Australia100 contributions27 helpful votes
Hi - which room is recommended for a family of 4? What is the bed configuration?
Answer from Carmela_Vincente
Darwin, Australia93 contributions31 helpful votes
Hi Panda, not sure, we just had a room for 2 but I think there are rooms for 4. Suggest you check out the size of the room if you’re planning to stay in a while as the suite for 2 was on the small side
jeaoq asked a question Apr 2019
Chonburi, Thailand
Can the handy phone provided be used as ​a pocket wifi?
Answer from Rufus B
Beckenham, United Kingdom326 contributions101 helpful votes
Indeed you can and it is frankly a really great tool.
Answer from Happy
Singapore, Singapore340 contributions116 helpful votes
Go to their website. There are 19 rooms and they are all different. I think the rooms with bathtubs are the suites. The rest of the rooms have shower stalls.
wf wrote a tip Sept 2023
1 contribution
1.0 of 5 bubbles
"Dirty , unprofessional , disrespectful hotel. "
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Evi1507 wrote a tip Nov 2022
Sydney, Australia46 contributions11 helpful votes
1.0 of 5 bubbles
"Do not stay here. "
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Dave L wrote a tip Aug 2022
Ho Chi Minh City, Vietnam110 contributions21 helpful votes
2.0 of 5 bubbles
"202 has windows, many other rooms don`t have windows"
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Nor Boulala wrote a tip Jun 2022
Singapore, Singapore12 contributions6 helpful votes
1.0 of 5 bubbles
"To look at previous stay picture before booking. "
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Z. Mikhael wrote a tip Sept 2021
Singapore, Singapore14 contributions10 helpful votes
1.0 of 5 bubbles
"Cool theme rooms bad execution"
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PRICE RANGE
S$106 - S$163 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
XY Hotel Bugis Singapore
LOCATION
SingaporeSingaporeKampong Glam / Rochor / Central Area/City Area / Arab Street
NUMBER OF ROOMS
15
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HI HOTEL BUGIS (S̶$̶1̶2̶3̶) S$109: UPDATED 2023 Reviews, Price Comparison and 297 Photos (Singapore) - Tripadvisor

Frequently Asked Questions about Hi Hotel Bugis
Which popular attractions are close to Hi Hotel Bugis?
Nearby attractions include Tribe Tours (0.2 km), Kampong Glam (0.3 km), and Sultan Mosque (0.2 km).
What are some of the property amenities at Hi Hotel Bugis?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hi Hotel Bugis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hi Hotel Bugis?
Guests can enjoy an on-site restaurant and an outdoor dining area during their stay.
Is parking available at Hi Hotel Bugis?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Hi Hotel Bugis?
Conveniently located restaurants include Anatolia Restaurant SG, Positano Risto, and The White Label.
Are there opportunities to exercise at Hi Hotel Bugis?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hi Hotel Bugis offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hi Hotel Bugis?
The staff speaks multiple languages, including English, French, German, Chinese, Malay, and Tamil.
Are there any historical sites close to Hi Hotel Bugis?
Many travellers enjoy visiting Fort Siloso (7.1 km), Emerald Hill (3.2 km), and Chijmes (1.4 km).
Does Hi Hotel Bugis have any great views?
Yes, guests often enjoy the city view available here.
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