We first came to Pegasus hotel in Dec 2018 during the year end holidays. We stayed for 10 days and it was pretty ok back then. They provided breakfast for the package we bought. Honestly the breakfast was passable. The first two days they put us in a small room that was not clean and made one feel claustrophobic. However they did upgrade us (family with 3 young kids) to a larger room for a small upgrade fee. This certainly improved our stay. Having said that, one has to ignore the barking dogs from the training school next door. Since our first experience in that Hotel was ok given that it was near nature and in a convenient location, we decided to purchase another 10 day package because we frequently come to Singapore. Big mistake! In Mar 2019, we came back to the hotel for 3 nights since we have 10 days from the package. What a disappointment! This time the hotel was under OYO 104, they decided to not honour providing breakfast. It was just a bag of cheap bread and orange cordial drink that was left sitting on the table for show as I saw no-one eating it. It was upsetting that they chose not to inform anyone who bought the package of the changes. The television in the room did not work and almost non of the safes were working. The toilet was very dirty with excrement (previous guest had bad tummy I suppose) all over the seat. Had to remind the front desk to get someone to come and clean the toilets again. Since our stay was just 3 nights and most of the day, we were out running errands doing other things, we only came back to sleep. The barking dogs were very noisy. This time we had our 1 year old with us and he woke up several times because of the noise. Just a couple of weeks back, we booking our next stay in August 2019 as we have 7 nights left in the package. They sent us a confirmation slip and all was good until I called them to confirm the booking. I did this mainly because I heard that the hotel is under a new management now. When I called the office, I was basically told that they will not honour the memberships. So basically, our (SGD148 x 7 = SGD1036) just vanished as we were told that they don't have our booking or will take our booking even though I have a confirmation email from them. Our flights have already been booked for and we will be travelling with our 3 young kids again. I have emailed the hotel reservations department and marketing staff but all they are doing is playing the stalling game. I am beginning to wonder how many more people have bought the package and were told it was invalid after they arrived at the hotel? For the price we paid for this hotel, we could get better elsewhere. Save your money and hassle! This Hotel has gone from OK to worst!…
Me and my husband was very grateful with the services we had at Pegasus Hotel.Since the place is perfect for garden wedding and made our wedding day a dream come true.Staff are so accommodating so with the FO. So if you're planning for a nature perfect wedding come and visit this hotel.
I really enjoy our stay there. The staff are very helpful and friendly. They accommodate our request. I love the location of the hotel it feels like home staying there. Around the hotel you can find a lot of recreational activities for family especially for children. As for room it is comfortable and neat. I would definitely comeback and recommend this hotel to others.
The service at this hotel is atrocious on the whole. There were major confusions prior to booking a package at this hotel. It took several emails to finally get a confirmation. Upon arrival, we were asked once again to pay for the package upfront. The email already stated that we had transferred the amount via ibanking. After that was settled eventually, then came the tedious process of our bbq pit. We paid for a sheltered bbq pit and we were told it did not reflect on the system despite receiving an email and even asked us what pit was assigned to us. We showed the email to the lady in charge of bbq pits and she asked us to pay for a tent as it reflected on her system that we did not pay for one. However, in our confirmation email there was a tent. Therefore, some of the 'staff' were asked to carry the tent over for us. Just when we thought, everything was pretty much settled. This guy asked my sister with a hostile tone if she was recording a video of them. We have never been so appauled by such a service at a hotel before. As hotel guests, our check in should be smooth sailing but instead we had to go around settling things and also shockingly got falsely accused of an outrageous act by 'staff' who were not professional at all.…
Simple retreat at Kranji. I booked this hotel because I wanted a nature getaway from the urban life in Singapore. If you’re planning to book here, don’t expect a 5 star hotel. It’s more like a chill out getaway from city life.
I enjoyed my stay here! We should expect getaway from the city. It’s a relaxing and natural environment to unwind with family. The room was clean too and the service staff were helpful in fulfilling our requests.
My experience with this hotel was fantastic. When I'm traveling somewhere on vacation, the most important feature to me is location, and this place is in a great one! It's right near Bukit Timah and 3 mins walk to Sixth Avenue MRT station. Staff was very friendly with advice about what to do, how to get places, etc. Staff was very helpful overall, and very friendly. Finally I was very impressed with the room! The bed was comfy, it was cleaned daily and the bathroom was spacious, comes with a TV, a desk, and a few outlets. Above all it does meets all the requirements of a great hotel!
Fantastic service, I've been told that the hotel had undergone an uplift recently. The staff was friendly and professional. I love the idea of a pool surrounded by lush greenery. My daughter had a fun time gong on the pony rides and grooming the horses at the stables. At night we had a rare opportunity to witness fireflies, my daughter was ecstatic. My wife was drawn the to the hotel's rustic charm, while my daughter loved the horses and fireflies, and I...I just love the lush greenery. Kudos to the management, I'd definitely be coming back and will be taking up their membership program.
Its a beautiful stay with family. Stay for 3 night with my lovely kids just love the swimming pools, Galop's stable(horse riding),paintball for leisure!! Wow!! Everything are there really enjoy the sweet moments together!! Will definately come again & recommend everyone!!!
Stayed over the weekend. Pegasus Hotel is a wonderful place to stay with your family. Loved having Bbq and swim under the stars. The staffs were very accommodating and friendly. Overall my stay was awesome. I will recommend Pegasus Hotel to my friends and family.