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I had stayed in mercure few times already and one thing I really appreciate is the staff, especially Hazel in the coffee shop in the lobby and a Korean staff who helps us to get taxi outside of the lobby, (I’m sorry I didn’t get...More
Mercure on Stevens has been a happy surprise. I was traveling on business and this was the perfect place to start and go back to everyday. Service has been outstanding from the first minute. Staff were friendly and helpful. Room was not that big but...More
1 Thank FarhaNZaman
Response from KevinB8632, General Manager at Mercure Singapore On StevensResponded 2 weeks ago
Thank you very much for your rewarding review of Mercure Singapore on Stevens. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your positive comments have been shared with them...More
I had a long stay at the hotel, 30 days. Rooms are good, cozy, bed is awesome, especially for me as I have disc hernia, bed and pillows matter quite a bit! Service was great, called them a few times, prompt and helpful with information....More
Very nice view and convenient location. Clean room, comfortable bed, nice lobby. Good breakfast and good services too. I really enjoyed staying here with my friends during weekend. I will book here again next time.
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Location is great and easy to go anywhere. Staff is friendly & do what they can to accommodate requests when possible. When I was getting a cab, the valet were quick to call me one. Litle things do count and I appreciate it.
Response from KevinB8632 | Property representative |
Thank you for getting in touch with us. Your comments have certainly raised areas of concern which need to be addressed. Please rest assured that we are following up very closely with our Merchant bank with... More
Thank you for getting in touch with us. Your comments have certainly raised areas of concern which need to be addressed. Please rest assured that we are following up very closely with our Merchant bank with regards to your issue. It is also my understanding that our Duty Managers and our Executive Assistant Manager has been in touch with you on a regular basis.
We are trying to get in contact with you and would very much appreciate if you could reply with your mobile number to our email from our Operations Executive.
I am truly sorry for the inconvenience this has caused you and rest assured that this isolated incident is being followed up very closely by our Executive Assistant Manager. Thank you very much for your understanding and we look forward to speaking with you.