The Quay Hotel Lavender
139 Lavender Street Aqueen Hotel - Lavender, Singapore 338739 Singapore
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US$76
US$66
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About
#167 of 373 hotels in Singapore
Location
Cleanliness
Service
Value
Aqueen Hotels strives to deliver comfort, warm friendly service. We offers a total of 105 cosily furnished rooms with modern fixtures and facilities for the busy executive.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Restaurant
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Breakfast buffet
Ironing service
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Room features
Allergy-free room
Air conditioning
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Chinese, Malay
Location
Full view
90Good for walkers
Grade: 90 out of 100
159Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
Contact
139 Lavender Street Aqueen Hotel - Lavender, Singapore 338739 Singapore
Getting there
Car HireSee car hire from US$89/day
904Reviews46Q+A100Room tips
Reviews
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So easy to reach this place, Very small rooms but its okay while i can sleep well. This hotel this is the nearest to my temporary office and accessibility for public transportation like bus stop and LRT station is near it also. Location is strategic.
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Date of stay: February 2021
Value
Service
Sleep Quality
2 Helpful votes
Helpful
Stayed here during my VTL Stay booked directly with the hotel to provide 3 meals/ Room - Small and basic Meals were served but breakfast was served around 10plus am / lunch 3 plus / dinner 8 plus. Frontdesk is not answering calls from rooms despite calling several times at different times to request the item. Spotted grab food delivery man sending food to a next-door guest at 1 of the day when I open my door to collect food. Terrible safely measure inplace in the hotel. I wonder how they got thier SG clean.
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Date of stay: November 2021
Value
Service
Sleep Quality
Helpful
I happen to be there with my friend during new year eve. Rooms are rundown, Sound proofing of room is not good . can hear next door noise. toliet in main lobby one of the door cannot latch and do not have toliet paper and rubbish bin. I wonder how people use the toliet. Front office staff is not professional and do not know anything.
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Date of stay: December 2020
Value
Cleanliness
Service
Helpful
Response from M Management, Innkeeper at The Quay Hotel Lavender
Responded 6 Jan 2021
Good afternoon Sir, thank you for taking time to write us a review. We are sorry for the experience that you received. Please note that the toilet in lobby is closed and not for service. We hope to welcome you again for a more successful visit.
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It my first time check in to this hotel, and good service by Mr David the Front Office, the room & the view was good but the only thing i concern is, just a quick second went i just put my food there ants crawling around, hopefully they can check where this ants came from, as for me i not complaining. Overall my stay is fine only for 1 day stay, will come back again here, but not room 620, to Mr David thanx q so much for your service thumb up 👍
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Date of stay: April 2020Trip type: Travelled as a couple
3 Helpful votes
Helpful
Response from Customer Care Aqueen, General Manager at The Quay Hotel Lavender
Responded 12 Apr 2020
Dear Mohd1969, Thank you so much for taking the time to share your review with us. We really appreciate you valuable feedback as it helps us identify the areas we can improve the guest experience. We look forward to hosting your future experiences at the Hotel and giving us another opportunity to be at your service. Warm Regards, Aqueen Hotels Management Team Email: customercare.lavender@aqueenhotels.com
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reception staff are not helpful, Staff needs to be trained to at least show willingness to help. They will say before even listening to request. on top of it there was some construction going on next to our building, they gave us the room where most noise was coming.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Customer Care Aqueen, General Manager at The Quay Hotel Lavender
Responded 12 Mar 2020
Dear Visroyal27, Thank you for bringing this to our attention. We're extremely sorry to hear that you had to face such difficulties, problems in customer service is not something we are known for and hope that you will accept our sincerest apologies. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. Warm Regards, Aqueen Hotels Management Team Email: customercare.lavender@aqueenhotels.com
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Very small rooms. No room services. Like we asked for a plate and spoon and they said we dont have these services. Bathrooms are very small and stinking. It has the high starts only because of price. Its not close to Little India and it takes good atleast 15-20 minutes by walking or Sing$6-7 to reach to near Indian restaurants. Rooms interior also pretty old and we have to take our own luggage to the room. There barely any place to put extra for kids and incase you do that then luggage has to be on table, window shelfs which makes it too untidy a room. They do room service but dont take or change the used steel spoons which is basic.
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
Helpful
Response from CustCareAqueen, Front Office Manager at The Quay Hotel Lavender
Responded 12 Jan 2020
Dear MitenVora, First and foremost thanks for making time to give us feedback.. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on the case and will follow up accordingly. We hope your next stay at Aqueen Hotel Lavender Singapore will be a pleasant journey and looking forward to welcoming you back again. Warm Regards, Aqueen Hotels Management Team Email: customercare.lavender@aqueenhotels.com
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good location in lavender locality, nearby little india good room service, daily house keeping rooms are smaller, but compared to other hotels in similar price range, it is ok. breakfast is also good and buffet type
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Date of stay: December 2019
2 Helpful votes
Helpful
Response from CustCareAqueen, Front Office Manager at The Quay Hotel Lavender
Responded 28 Dec 2019
Dear Hemant, Thank you for your stay with us and sharing your experience with other travelers. We were pleased to read you liked our buffet breakfast. We are continually trying to improve the variety and quality of food items that we offer. We hope to see you back at the Aqueen Lavender Hotel very soon. Warm Regards, Aqueen Hotels Management Team Email: customercare.lavender@aqueenhotels.com
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this is so good and lovely place I love this place so much this is so beautiful lovely at my place and his food is so good and delicious I love is food and I want to come back early to visit at and she is beautiful
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Date of stay: August 2019Trip type: Travelled with friends
2 Helpful votes
Helpful
Response from CustCareAqueen, Front Office Manager at The Quay Hotel Lavender
Responded 26 Nov 2019
Dear Dineshtravellor77, Greetings from Aqueen Hotel Lavender Singapore! We would like to thank you for spending your time to provide us this short and sweet review. Thank you so much for your kind words and your support. It means so much to us. We hope to have you stop in again soon! Warm Regards, Aqueen Hotels Management Team Email: customercare.lavender@aqueenhotels.com
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We had a 8 days stay at Aqueen Lavender (From Oct 21 - Oct 30, 2019). Family of 3 (w/ 9 year old) - The rooms are decent sized and shower area is little smaller than some people would expect. (I usually don't care much on this as long as it is clean b/c we end up spending most of our time outside)- There is a mini-fridge, hot water maker for tea/coffee (sachets are provided), TV, 1 Indian & US plug outlets (multiple Singapore outlets). 2 cups to be used for coffee and so on.- Hot water available 24 hours with all shampoo/soaps and even daily fresh toothbrush/toothpaste provided. - Very good Wifi.- Bendmeer MRT (8 min walk) & Lavender MRT (15 min walk). All buses stops are nearby. We did all our sightseeing using public transport. I bought all my travel tickets using cash, because as per my calculations, buying tourist pass is expensive and I was right :)- Unfortunately I missed out on breakfast during booking, but it looked good. There are lots of places to eat around within 5 minutes diameter. If you eat non-veg there are soooo many options. Me being vegetarian, there is a place as well open 24 hours. Dosa, Idli, Egg items, ... you name it and per person won't cost more than S$5 and full stomach. - Mustafa mall is 15 minutes walking distance (open 24 hours), you will find everything I mean everything, souvenirs are also as cheap as in Bugis street.- Staff was very nice people and polite as well. We were also allowed to stay till 2 PM since my flight was at 7 PM. There are so many indian restaurants here.- If you reach early, the hotel also has luggage area while you roam around.- Checkout time is 12 PM, however you can get extended to 2 PM. We did that by posting it on FB.- Staff was very nice people and polite as well. We were also allowed to stay till 2 PM since my flight was at 7 PM. Ask me anything till my memory last and I'll try my best answering including any attractions which I visited.…
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Date of stay: October 2019
Value
Rooms
Service
3 Helpful votes1 Save
Helpful
Response from CustCareAqueen, Front Office Manager at The Quay Hotel Lavender
Responded 18 Nov 2019
Dear Mehul S, We are incredibly grateful that you took the time out to give us this excellent review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Thanks so much for your positive feedback and good vibes. Hope to serve you again soon! Warm Regards, Aqueen Hotels Management Team Email: customercare.lavender@aqueenhotels.com
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Visited Singapore from 10th to 14th October 2019. Stayed in hotel Aqueen lavander. Nice and clean rooms. Very good n polite staff. Excellent experience. Thank you to cooperative staff of Aqueen lavander for making our stay great n comfortable.
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Date of stay: October 2019Trip type: Travelled with friends
2 Helpful votes
Helpful
Response from CustCareAqueen, Front Office Manager at The Quay Hotel Lavender
Responded 4 Nov 2019
Dear Annapurna S Mishra, Thank you very much for your review and for choosing Aqueen Hotel Lavender! It was our pleasure to serve you and welcome you as our guest. We look forward on your next visit to Singapore. Thank you once again for your amazing rating and positive review. Warm Regards, Aqueen Hotels Management Team Email: customercare.lavender@aqueenhotels.com
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PRICE RANGE
US$76 - US$98 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Aqueen Hotel Lavender
LOCATION
SingaporeSingaporeKallang / Lavender
NUMBER OF ROOMS
104
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Claim Your Listing Frequently Asked Questions about The Quay Hotel Lavender
Which popular attractions are close to The Quay Hotel Lavender?
Nearby attractions include Artist Tique Co Art Studio (0.2 km), Sri Vadapathira Kaliamman Temple (0.5 km), and Thekchen Choling (0.1 km).
What are some of the property amenities at The Quay Hotel Lavender?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at The Quay Hotel Lavender?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Quay Hotel Lavender?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to The Quay Hotel Lavender?
Conveniently located restaurants include Enjoy Eating House and Bar @ Jln Besar, Chye Seng Huat Hardware, and Koon Bak Kut Teh Cafe.
Are any cleaning services offered at The Quay Hotel Lavender?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Quay Hotel Lavender?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to The Quay Hotel Lavender?
Many travellers enjoy visiting Battlebox (2.5 km), Fort Siloso (8.0 km), and Emerald Hill (3.4 km).