The manager was appalling and lied to us on several occasions. She was rude and unhelpful. She continues to withhold email address of the owners who we wish to complain to directly. We stayed there on 8Th September and are still waiting for our deposit back! I hope someone more senior than the manager sees this and contacts me. DO NOT STAY HERE!!!!!!!!
Rooms are small. Like REALLY small. Not really for westerners in my opinion. AVOID if mobility issues. One of you will have to climb over the bed to get into it. Basically only room for hand luggage. Our suit cases went under the bed but it wasn’t a great experience. No breakfast. Free water and a few drinks was a nice touch. Wouldn’t return.
this is the worst hotel which i had stayed. firstly when i arrived the hotel, the staff keep saying i do not have the booking with them, secondly when i enter the room there is a dead cockroach on the floor, third the bedsheet is dirty and have requested to change the blanket, fourth the bathroom lights burst off and the desk area stock plug is spoilt and lastly when i request for 1hr late check out at 112noon they will ask what's the reason! oh ya and just one night stay, i am able to see two lizard crawling on the wall ! And of course don't say about the cleanliness in the room. is the worst birthday staycation i have !!
Stayed here one night as a stopover on the way to Europe from Australia. The room was small but that was expected, especially in Singapore. Only needed a bed for the night and this place was good for that. The location is quite good, lots of restaurants and bars, I highly recommend Heart of darkness nearby for beer lovers and bread hearth for breakfast and coffee. The bed was firm but good.
We arrived at the hotel and they had our booking, but said they were overbooked and couldn't give us a room. Offered us a check-in for 5 hours later than our original time, and REFUSED to prorate the amount. Basic hospitality would be to offer compensation or alternative accommodation for overbooking, right? Yet the hotel did nothing. We just cancelled the entire reservation in the end. We were left without a room on the day-of because of the hotel's poor policies. Will not book with them again.
went as a family with 2 young kids for a birthday staycay at the outdoor suite room. FO staff were really helpful, nice & friendly. even extended our room for a late CI till 12pm. +1 rating. did not expected that a “suite” room for this price would be so small. however room was nicely decorated with balloons. here comes the downside. room was badly maintained with cracked wooden door, dusty room and even lizards. by dusty i mean just take a look at the photos. those area aint difficult to clean at all, with just a wet cloth (eg. under the bed, behind the moveable table, bed ledge). as we were staying with kids, we had to wipe down the bed area to remove the dust. lizards fell on to my hand out of nowhere, probably from the ceiling. makes me question the hotel’s housekeeping. i will be waiting for a reply.…
Good location Corteous front desk personnel. Small room but came with tooth brush, toothpaste, body wash, shampoo and conditioner. Hand soap for the sink would be a wonderful addition. DO NOT stay here if you want a clean shower. The shower was definitely nasty!!! The fridge was dirty!!! There were hair strands by the bed!!!
Very stylish boutique hotel in a heritage shop house at Keong Saik! Nice quirky funk kind of art makes the whole place very refreshing! Love the concept of placing the artwork at the back of the lift wall where one can view it as the lift moves up and down, so creative! Special thanks to the team for decorating my room which really delighted my girlfriend! Appreciate that! Room was small but yet cosy and the amenities were on point! Love the fact that the TV has Netflix, YouTube and Spotify function which allowed me to watch shows and listen music on the TV with my girlfriend instead of those boring TV shows from the usual channels. The Hansgrohe shower head was impressive along with the Gerbit toilet bowl and flush beside it, really enhanced the living experience there. The bed was comfy also! Although there were some minor issues when we checked into the room, the staff was prompt to react and helped us to fix it after our feedback when we headed out for dinner. There are lots of dining options around the area, so it’s also a great plus point to stay here! We highly recommend this hotel for couples! :)…
You check in at 3pm and you have to check out at 11.. that's less than 24 hrs. I wanted to extend half a day but the counter claimed full house; there's availability shown in booking app. The 'suite' room is quite cosy, not big.... the Internet tv lags, the movie voice don't sync. The worst of all- the throw pillows (cushion) smells of someone's head sweat eewww. The back yard looks like Katrina just went by...
Chosen deluxe single, pretty small and crampy. Had a small space in front of the bed beside the window fits no purpose and kind of weird design. Lobby and room amenities were all simple and comfortable. Had a good night sleep was the most important thing!