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Ji Hotel Orchard Singapore

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11 Penang Lane, Singapore 238485 Singapore
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Traveller (19)
Room & Suite (8)
View from Room (3)

About

#233 of 367 hotels in Singapore
Cleanliness
Service
Value
The midscale hotel is located right next to the Orchard Road shopping belt and a short 3 minutes’ walk away from Dhoby Ghuat MRT interchange station. Offering 81 well-appointed guestrooms, it is the perfect hotel for your next business travel.
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Full view
Property amenities
Free internet
Wifi
Complimentary tea
24-hour front desk
Self-serve laundry
Room features
Bathrobes
Air conditioning
Housekeeping
Seating area
Sofa
Electric kettle
Cable / satellite TV
Walk-in shower
Telephone
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
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Room types
City view
Non-smoking rooms
Good to know
Languages Spoken
English, Chinese
13Reviews2Q+A0Room tips
Traveller rating
  • 6
  • 4
  • 2
  • 0
  • 1
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Popular mentions
Khaw Han Chung wrote a review 3 Jun
Singapore, Singapore83 contributions46 helpful votes
Being the first international venture of their hotel brand outside China, I must say it was glad that they would choose Singapore; right within the Orchard Road business district. I guess they mainly catered to the tourists from China as the digital advertisement panel beside the reception are in Chinese language, Since the pandemic couldn’t attract any tourists, I think this is the best time for the locals like us to enjoy their hospitality. They only have 2 types of room but I must say they are big enough for 2 people to stay in. Don’t forget to mention the minimalist style in its woody interior, and also the super big smart TV screen. Interestingly they have a tea pot perfectly for you to enjoy some tea while staying, which is rare to find in most hotels here. Although there’s small refrigerator but sadly without a safe for you to store your important belongings. There’s tables for you to work plus lots of electrical cables. Something to take note would be the transparent panel that you could look into the toilet and shower room clearly from outside. So it could be awkward moment for some people.
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Date of stay: May 2021Trip type: Travelled solo
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Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 1 week ago
Dear Han Chung K Greetings from Ji Hotel Orchard! Thank you for leaving us a review as well as your kind feedback. We will definitely look into all matters mentioned by you and will constantly seek new ways to elevate our guest experience. Nevertheless, I am glad to hear that you enjoyed our in room amenities especially our 65inch TV equipped in all our rooms. It was a pleasure having you with us and we look forward to welcoming you back in the near future. Guest Services Team@ Ji Hotel
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Jas wrote a review Apr 2021
11 contributions11 helpful votes
Requested an early check in 2 weeks before but was rejected straight via email and I tried again day before but still.. Rejected. Strictly 3pm check in, while checking in they forced you to sign the rules regulations which include 11am check out! Requested 1 additional bottle of water late at night but again strictly 2 bottles per room. And I guess the counter staff also forgot about the complimentary care pack for us. The room is cosy, aircon temp is warm even when we adjust to 21 deg, shower is good. For the price can't complain, just take note of the above! Bring your own water!
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Date of stay: April 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Tommy Liew, General Manager at Ji Hotel Orchard Singapore
Responded 2 weeks ago
Heyhey8888888 Greetings from Ji Hotel Orchard! I do apologize for the unpleasant experience during your stay with us. Our early check in and late check out requests are subjected to availability, should occupancy allows we will definitely extend for you. Nevertheless, we will constantly improve and fine tune our service process to serve our guest better. Thank you and hope to be able to serve you again in the near future. Best Regards Guest Services Team @ Ji Hotel Orchard
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Cecilia C wrote a review Feb 2021
Singapore, Singapore24 contributions6 helpful votes
It is just a stone's throw from Dhoby Ghaut MRT, which makes it easy for food and shopping choices. The rooms are as shown in the picture. As there was no link to the MRT, they have provided 1 umbrella in the room for sunny and rainy days. The room has good sound proofing, that we slept like a baby throughout the night. Despite being a bit small, the design was well thought of that you don't find it cramp and easily navigated throughout the room with your partner. The TV really scored and impressed my friends when I showed them the video I took. The in-room amenities are enough to make your stay very comfortable. I want to specially commend Joanna and Darren for making my family staycation possible and a memorable one. They did their best and reacted very fast to my request. I can only say, Ascott is so fortunate to have them, I am very sure anyone who have stayed with them will be a repeat customer in future.
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Date of stay: February 2021
Value
Service
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Response from Tommy Liew, General Manager at Ji Hotel Orchard Singapore
Responded 2 weeks ago
Dear Cecilia C Greetings from Ji Hotel Orchard! Thank you for your kind review as well as a special shoutout to Darren and Joanna. I am glad that you enjoyed our in room amenities especially our 65inch tv that is equipped in all our rooms. Here at Ji Hotel service excellence and guest satisfaction is paramount to everyone of us. Thank you and we hope to serve you again in the near future! Best Regards Guest Services Team @ Ji Hotel Orchard
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Ahmad88 wrote a review Feb 2021
1 contribution1 helpful vote
Hotel looks nice. love the interior. huge tv. more like a japanese style. a sitting area with a table for your coffee/tea or dinner. a small fridge bed is comfortable. the only thing is that hotel is quite a distance from the shops. would love to stay here again
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Tommy Liew, General Manager at Ji Hotel Orchard Singapore
Responded 2 weeks ago
Dear ahmadroxanne Greetings from Ji Hotel Orchard! Thank you for your kind review and I am glad that you enjoyed our in room amenities especially our 65inch TV that is equipped in all our rooms. It was a pleasure having you with us and we look forward to welcoming you soon in the near future. Guest Services Team @ Ji Hotel Orchard
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deletia11 wrote a review Dec 2020
Singapore, Singapore3 contributions1 helpful vote
Understandably rooms are filled on a Christmas Eve, chances of late check-out will be very slim. We had sent a text via Agoda and asked on the same. Surprised that the hotel replied promptly (kudos for that if not for the inaccuracy of the message) and had acceded to our request. However, this was not the case upon arrival for check-in. A front desk staff was assisting with our check in before another service staff, by the name of Clarence, had stepped in and interrupted this other staff on various occasions who was assisting us. And if I may, Clarence was not only rude to us but even to his own colleague. We are thankful for the good nature of the other staff who brushed off Clarence’s attitude and handled our check-in professionally. FYI, we even talked to Clarence and he brushed us off again rudely and half rolled his eyes at us before walking off to a room behind the counter. A few hours later, we were exiting the hotel lifts and had to go through this door which was shut unless released from inside out by visitors exiting the hotels. Good safety security. While we were exiting the lift, Clarence walked in and gave us an expression we find strangely hostile and what came next was the door slammed shut after him and in our faces. We were not expecting anyone to hold the door for us but this was one kind of treatment we did not anticipate. What kind of hotel service is this even if this is a three star hotel? Appreciate if this were to be reviewed to spare the next visitor of the same. Room was in a dusty state. Hair seen in sink. Dust was on all hangers. Noise level was v high on third floor. We ended up leaving the hotel at 12pm, did not bother to follow up with late check-out request.
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Date of stay: December 2020Trip type: Travelled with friends
1 Helpful vote
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Response from Tommy Liew, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 2 weeks ago
Dear deletia11 Greetings from Ji Hotel Orchard! Please accept my sincere apology for the service lapses that you have experienced during your stay with us and thank you for your feedback. Here at Ji Hotel we take service excellence seriously and will definitely look into the appropriate actions to prevent any further similar occurrence. I have also reinforce in our room inspection procedure to maintain and ensure the cleanliness of our rooms. I do hope to be able to have the opportunity to serve you better in the near future. Should you choose to return to us please feel free to email me directly at tommy.liew@the-ascott.com. Thank you. Guest Services Team @Ji hotel
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PRICE RANGE
US$102 - US$120 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeDhoby Ghaut / Museum / Colonial District/Civic District / Central Area/City Area
NUMBER OF ROOMS
81
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Frequently Asked Questions about Ji Hotel Orchard Singapore
Which popular attractions are close to Ji Hotel Orchard Singapore?
Nearby attractions include Battlebox (0.3 km), The Escape Hunt Experience Singapore (0.4 km), and Plaza Singapura (0.3 km).
What are some of the property amenities at Ji Hotel Orchard Singapore?
Some of the more popular amenities offered include free internet access, self serve laundry, and complimentary tea.
Which room amenities are available at Ji Hotel Orchard Singapore?
Top room amenities include air conditioning, a flat screen TV, and a seating area.
What food & drink options are available at Ji Hotel Orchard Singapore?
Guests can enjoy complimentary tea during their stay.
What are some restaurants close to Ji Hotel Orchard Singapore?
Conveniently located restaurants include The Assembly Ground, The Cathay, Arteastiq Bistro & Bar, and Spices Cafe (Concorde Hotel).
Which languages are spoken by the staff at Ji Hotel Orchard Singapore?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Ji Hotel Orchard Singapore?
Many travellers enjoy visiting Battlebox (0.3 km), Fort Siloso (5.7 km), and Chijmes (0.9 km).
Does Ji Hotel Orchard Singapore have any great views?
Yes, guests often enjoy the city view available here.