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11 Penang Lane, Singapore 238485 Singapore
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Traveller (84)
Room & Suite (29)
View from Room (3)

About

#213 of 376 hotels in Singapore
Location
Cleanliness
Service
Value
The midscale hotel is located right next to the Orchard Road shopping belt and a short 3 minutes’ walk away from Dhoby Ghuat MRT interchange station. Offering 81 well-appointed guestrooms, it is the perfect hotel for your next business travel.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Complimentary tea
24-hour front desk
Self-serve laundry
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Seating area
Electric kettle
Cable / satellite TV
Walk-in shower
Sofa
Telephone
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
Languages Spoken
English, Chinese
25Reviews4Q+A7Room tips
Traveller rating
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Travellersg wrote a review May 2022
Singapore, Singapore8453 contributions413 helpful votes
+1
Staff Ryan lied. Corner room is bigger. But in fact no round table, no sofa, no chair. How to eat inside the room? Totally different from Ji Orchard hotel website. Secondly, staff dont allow change room. Staff said other rooms on maintenance. After bringing the case to OTA, surprising the maintenance room is available. Thirdly, staff says if want same floor, only left the corner room with no sofa, no chair, no round table, no table below TV. In the end, there is other rooms on the same floor. Superior room have few types. NO round table, no sofa seat, no table below TV, no seat. Some rooms have some of it, some rooms have none of it. - No toilet lock. (People can just push the door in) - Transparent toilet (no curtain and partition and blinds). People using the washing basin outside, can pee into you clearly from outside - Bad soundproof (hear next door talk quietly) - Each time guest from other rooms on same row close door, your wall will shake and feel the impact. When you are lying your head on the bed wall, you head will feel the impact when guest from that row closes the door. SO, choose the room where the DOOR is NOT beside the bed. - No door bell - Bad sound proof - No change room (unless u make noise to OTA) - No Bidget - No free parking - Lobby one sofa for 8 pax - No carpet floor - 2 small lifts - Need card access to room - Staff lied 3 times - Room looks different from image (no round table, no sofa seat, no table below tv, no chair, as shown on Ji Orchard website) - No change room policy unless you talk to OTA - Shower head water pressure weak - Shower machine sometimes will have loud sound - At night, TV screen got pixilated, due to bad signal Superior has few types. (A) No sofa and chair (B) Small Sofa no chair (C) Small Sofa and chair (D) Big sofa and chair . The rectangular rooms are smaller than the square room.
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Date of stay: May 2022
Room Tip: Superior with SOFA, Chair, Round Table, Table below TV
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Jermin wrote a review Mar 2022
5 contributions4 helpful votes
We had a wonderful time here! I would like to specially thank Bryan and Jessie for their warm hospitality. They were friendly, welcoming and helpful throughout our stay :) Shoutout to the housekeepers who kept our room really clean and tidy! Pros for staying here: Great location, spacious room, huge TV and aesthetic design. Highly recommended hotel with great value for money. Will definitely visit again in the future. Thank you to Ji Hotel, especially Bryan and Jessie for making our stay so enjoyable!
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew wrote a review Mar 2022
7 contributions7 helpful votes
We visited ji Hotel for my graduation celebration from the 6th of March 2022. When we first checked in, we were warmly greeted by Bryan at the front desk who patiently checked us in while introducing us to the nearby amenities. Throughout the stay, Bryan and Jessie were very helpful and accommodating to our requests (Helped to add on our new booking when we chose to extend our stay). Thank you very much and looking forward to coming back to stay again in the future!
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Book online as the rates are much cheaper and discounts can be easily found.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eunice Wong wrote a review Dec 2021
Singapore, Singapore35 contributions47 helpful votes
Ji Hotel staycation exceeded my expectations. The recent reviews about this hotel made me lower my expectations by a lot. Instead, I was met with friendly and helpful staff, and a great and clean room. We stayed 2 night in the superior room, and we didn't regret booking our staycation here. The only down side was that check-in took a little longer, and due to the small lobby, people behind us had to queue out of the entrance. I could tell that the staff were already trying their best to speed up the process. Do take note that if you leave rubbish outside of your door hoping that house keeping staff will pick them up quickly, it won't be. Our rubbish was left overnight until housekeeping started their rounds in the morning. We met with really great front office staff who helped my partner tap open the lobby door twice when he went down to collect food. They only gave 1 key card which had to be left in the room for electricity to run. Honestly loving the vibes of the hotel, as the place have a woody interior and is quite specious for a $100/night room. There were enough amenities like bedroom slippers, toothbrush and paste, basic soap, water kettle, and they even gave 2 cans of complimentary drinks for our stay. Location was superb! Very near Dhoby Ghaut MRT and Plaza Sing. There were also a lot of food choices at UBS building (which is only a few steps away). Hopefully the hotel and team will be able to do well with the upkeep of the hotel, and I look forward to go back there again.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Limited parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daydream716213 wrote a review Dec 2021
Jakarta, Indonesia1 contribution
This budget hotel is quite covenient in terms of location, and cleanliness. The amenities is quite complete. We can do our own laundry and warm our food at the public facility down at the second floor. Since it doesn’t include breakfast, we need to find our own breakfast in the office area next to the hotel, since it has only one small restaurant at the hotel. Some of the staffs are friendly but the others needs improvement in terms of hospitality. When I asked once to get more bottles of water, one of the staffs answered curtly that they were only provide us with 2 bottles of water per day. If you decided to choose this hotel, don’t expect more in terms of friendly hospitality.
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Date of stay: December 2021
Value
Rooms
Service
Room Tip: Asked for a room which a bit far from the elevator to avoid noisy neigbour. It’s not a sound...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrea wrote a review Oct 2021
Singapore, Singapore7 contributions
Reasons why it's a good hotel to consider 1) super near vicinity to Dhoby Ghaut station 2) Fort Canning park is just at the back 3) 7-eleven and Killiney Coffee are located at UBS building downstairs ==> convenience 4) Deluxe room is spacious and clean, with essential amenities 5) Body Wash and Shampoo are supposedly infused with essential oil 6) Check-in and Check-out service is fast and receptionists are friendly & helpful Reason why I was disappointed The air con panel showed 21 degrees C, but the room was quite warm. We tried to set the temperature lower but the room was not getting cooler. We thought the air con might take a while to cool down, but after after 3 hours (at midnight), we couldn't endure anymore. A call to the front desk revealed that our air con was set to "Fan Mode". We tried dabbling with the air con panel but didn't know how to set it to AC mode. A staff was dispatched to help us, and he really gave us "attitude". Stormed into the room, pressed a few buttons on the air con panel, and left! He didn't even answer us when we asked him how to set to AC mode. We must have disturbed his beauty sleep. This experience really marred all the 5-star aspects of the hotel :(
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Date of stay: October 2021
Value
Location
Service
Room Tip: Deluxe room is of a comfortable size, anything smaller might be claustrophobic for some. No big...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mango_Field wrote a review Oct 2021
Singapore, Singapore209 contributions130 helpful votes
+1
This is a "forced" staycation as we had to use the ReDiscover vouchers. To be honest, I didnt expect much but I do my research on hotels that is close to the $100 range as my main motive is to use finish the vouchers. To be honest, the hotel room is not bad for the price paid, however let me list out the bad before listing out the good. The Bad: 1) Hotel front desk is not very responsive, I ring up the front desk from my room; 4 times, each time for a good 1 minutes plus and no one pick up. I had to call the hotel main line using my mobile phone and magically, the front desk pick up within just 5 seconds. On one occasion, after speaking on the phone on my request, the front desk just hang up the call without saying a courtesy good bye or acknowledgement. 2) The house keeper is not very fast in her work, requested for a shower gel and it took her 25mins to get me the item. 3) There are tiny ants crawling on the table in my room, I had to be pest buster for the night occasionally. 4) No bedroom slippers 5) The fabric headboard of the bed smells 6) The window is not very soundproof, my room is located right above the main entrance of the hotel and lower level, I can hear people talking right below, and these people are usually the smokers. 7) People can just smoke right next to the entrance of the hotel door, and I witness even the hotel staffs are doing it 8) Gym is closed due to Covid situation 9) In the evening time, you are on your own for house keeping, the staffs all went back home 10) No in house parking, had to park opposite The Good 1) Big TV, 65 inch with alot of Cable TV Channels 2) Japanese Zen feel to the shower 3) Very good toilet amenities 4) The quality of the furnishing is really above average. Overall, I would still wana come and stay at this hotel due to factors such as price and proximity location to Orchard.
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Date of stay: October 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SecretAsianMan wrote a review Jul 2021
1 contribution1 helpful vote
Booked a superior room and paid for the upgrade to the Deluxe Room. Big mistake for me. Called a day before arrival to check with them if the Deluxe Room had a table and chair for us to setup a laptop as my partner still had work to do. I was informed "Yes there is". Delighted, I happily hung up the phone. Fast forward to post check-in. We paid for the $20/Night Upgrade (which seemed like a good deal) went up to the room and to my surprise, I saw a sofa and no table nor chair. There was however a square bedside table not in proximity to the sofa to do any work. Only option then was to pull out the bedside table to the sofa. Check-In Process was longer than I expected, being a hotelier myself I have never asked all checking-in guests to sign in on reg card each. (Curious Process) Overall the hotel was alright, lacks any human touch if thats the kind of getaway you are looking for. Plenty of food across the road at Plaza Singapura, and theres a 7/11 at the UBS building next door. Its about 5-7 minutes walk from the hotel. Experience for the weekend was alright, rooms are nice and clean. But still room for improvement. Do note that the standard Check-Out time is 1100 Hours. (11am)
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Just take the standard superior room. At least you get a table there. The room size is only about...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 14 Jul 2021
Dear AaronZKlass Greetings from Ji Hotel Orchard Singapore! Thank you for your review and feedback which is crucial for us to constantly seek ways to improve our services and amenities. I have personally worked with my relevant department heads to seek options to improve our in room amenities especially those mentioned by you and I do apologize for the inconvenience caused. I would also like to clarify the signing of multiple registration card which is required to those who will be staying over, this allows us to explain to all guests the safe management measures that is put in place amidst this pandemic. Major hotels have revised their check out time due to manning issues affected by the closure of borders however should occupancy permits, the guest services team will exercise flexibility and offer complimentary late check out. It was a pleasure having you with us and we are looking forward to welcoming you soon in the near future. Guest Services Team@ Ji Hotel Orchard
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Francis wrote a review Jun 2021
2 contributions
My wife and I booked 2 separate family staycations in June and are full of praise for the hotel - especially the great service we received from the frontline staff - in particular Tommy Liew, Jie Ling, Nicholette and Lang! From early check-in to prompt response to our requests for room cleaning and repair of noisy doors, we were impressed by their attention to details. Our rooms were well-appointed, and on our second stay had a good view of Fort Canning Park. We thoroughly enjoyed our staycations which were meant to be chill-time as a couple. Our appreciations to the staff of Ji Hotel! F&C
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: Request for rooms facing Fort Canning Park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 29 Jun 2021
Dear Francis Greetings from Ji Hotel Orchard Singapore! Thank you for your kind review as well as a special shoutout to the the front desk team. Here at Ji Hotel guest satisfaction is paramount to everyone of us and we are always seeking new ways to the elevate our services and products. I am glad that we have made your stay a memorable one. Thank you for choosing us and we do hope to be able to serve you again in the near future. Guest Services Team@ Ji Hotel
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xxEliciaxx wrote a review Jun 2021
Singapore, Singapore18 contributions33 helpful votes
Enjoyable stay at the hotel as the TV is huge. The room is of decent size and good for staycation. Spent the day watching TV as dining out is not allowed. Our room doesn't have a sofa/table so do request for one if you need the sofa/table to do work. Our room comes with a low long bench/table and we sat on the floor to eat. +ve: Convenient and just 5 mins away from MRT. Big TV and able to do mirroring. Comfortable bed. Wifi is good as well. -ve: Check in time at 3pm and check out at 11am. No hand towels. The hair dryer in our room is not working and when we called the front desk, they told us that all the rooms are occupied (full occupancy) and they have no spare hair dryer. Had to sleep with half dry hair. Soundproofing is not as good - could hear the footsteps and closing of doors along the corridor.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 20 Jun 2021
Dear xxEliciaxx Greetings from Ji Hotel Orchard Singapore! Thank you for your kind review and your feedback. Your feedback is valuable for us to constantly improve on our guest experience and satisfaction. I do apologize on the few mentioned mishaps that have affected the overall experience and I have personally look into every matter personally to ensure similar occurrence do not happen again. Please feel free to contact me directly at tommy.liew@the-ascott.com should you make a return stay with us and I will personally ensure a better stay. It was a pleasure having you with us and we are looking forward for another opportunity to serve you better soon in the near future. Guest Services Team@ Ji Hotel Orchard
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PRICE RANGE
US$101 - US$154 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeDhoby Ghaut / Museum / Colonial District/Civic District / Central Area/City Area
NUMBER OF ROOMS
81
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Frequently Asked Questions about Ji Hotel Orchard Singapore
Which popular attractions are close to Ji Hotel Orchard Singapore?
Nearby attractions include Battlebox (0.3 km), The Escape Hunt Experience Singapore (0.4 km), and Plaza Singapura (0.3 km).
What are some of the property amenities at Ji Hotel Orchard Singapore?
Some of the more popular amenities offered include free wifi, self serve laundry, and complimentary tea.
Which room amenities are available at Ji Hotel Orchard Singapore?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Ji Hotel Orchard Singapore?
Guests can enjoy complimentary tea during their stay.
What are some restaurants close to Ji Hotel Orchard Singapore?
Conveniently located restaurants include Arteastiq Bistro & Bar, Spices Cafe (Concorde Hotel), and The Assembly Ground, The Cathay.
Which languages are spoken by the staff at Ji Hotel Orchard Singapore?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Ji Hotel Orchard Singapore?
Many travellers enjoy visiting Battlebox (0.3 km), Fort Siloso (5.7 km), and Emerald Hill (1.7 km).
Does Ji Hotel Orchard Singapore have any great views?
Yes, guests often enjoy the city view available here.