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This trip back to Ibis, noticed a vast improvement from the counter staff especially the staff by the name of WIN as after my complaints, he escorted me to the room to Ensure the air conditioning is in working condition but sadly to say the...More
Review collected in partnership with Novotel Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Situated in the heart of Singapore, IBIS Novena is a mid-range hotel with 5 star facilities.
I had an overall - very pleasant experience staying in this hotel since year 2015 in my preferred Room.
Back then, I had a problem in my given room...More
Thank Dh L
Response from JessicaUekermann, General Manager at ibis Singapore NovenaResponded 9 June 2017
Dear DH L,
Thank you for your continuous support since 2015. We are glad that we were able to be at your service and thank you very much for your feedback over the years which have helped us in improving our service. Also, thank you...More
We really enjoyed our time at Ibis. Clean rooms and excellent service etc.The free shuttle to Novena MRT was very useful but would prefer longer hours particularly on weekends which has a decreased service times. The room is small but adequate (we only used it...More
Review collected in partnership with Ibis Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 1rogerw
Response from JessicaUekermann, General Manager at ibis Singapore NovenaResponded 3 days ago
Dear 1rogerw,
It is our pleasure to have you stay with us. We are elated to hear that you really enjoyed your time at ibis Singapore Novena and our rooms are clean and we provide excellent service. We are also glad that the free mobile...More
我差不多每年都入住這家酒店一次，今年發現取消了到烏節路、魚尾獅和武吉士的免費接駁巴士，有點失望。連接諾維娜的巴士服務時間也比較短。整體服務令人滿意。
免費租用的手機倒是不錯，就是電池續航力比較弱。
房間的空調有點問題，半夜裡自動由 25 度下降到 22 度，好冷。
諾維娜 / 馬里士他路有好多好吃的餐廳。
A bit disappointed with the shuttle service - the Orchard, Merlion and Bugis routes are no longer running. Also, the operating hours for the Novena MRT route are rather short.
The handy phone was okay....More
Thank crossroadstraveler
Response from JessicaUekermann, General Manager at ibis Singapore NovenaResponded 1 week ago
Dear crossroadstraveler,
Thank you for your continuous support of ibis Singapore Novena hotel. We are sorry to hear that you are disappointed with the shuttle service. The reason that we removed the shuttle service to Orchard, Merlion and Bugis is to increase the shuttle frequency...More
Arrived to Singapore at late night, caught taxi from airport to hotel of SGN 25.60 (meter fare 15.05, airport charge 3, late night 50% 7.55) in twenty minutes time.
Check-in was smooth. Room was quiet and allocated at 8th Floor triple room. A double bed...More
1 Thank Winfield T
Response from JessicaUekermann, General Manager at ibis Singapore NovenaResponded 1 week ago
Dear Winfield T,
Thank you for your time in sharing your experience with us and also indicating the food options nearby the hotel. We are glad to hear that your check in experience was smooth. Well noted on your feedback regarding your breakfast experience in...More
US$87 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Accor.
Room types
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms
Number of rooms
241
Reservation Options
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Response from JessicaUekermann | Property representative |
Dear Heeba,
Thank you for your question. All rooms comes with an electric kettle, mini fridge and a hair dryer. If you require a coffee machine, please book our room with extra benefit. Those rooms comes with a coffee... More
Dear Heeba,
Thank you for your question. All rooms comes with an electric kettle, mini fridge and a hair dryer. If you require a coffee machine, please book our room with extra benefit. Those rooms comes with a coffee machine with 3 capsules replenished daily. If not, our normal rooms does come with coffee sachets.
Warmest Regards
Radella Ho
Sales and Marketing Manager
Response from JessicaUekermann | Property representative |
Hi Sailee B,
Thank you for your question. Hotel do have hair dryer in the room and provide dental kit. Additional dental kit can be delivered to the room upon request.
Warmest Regards
Jessica Uekermann
General Manager
Response from JessicaUekermann | Property representative |
Hi Sreedhara,
For iron board, you can contact the guest service and they will bring it up to your room. Handy phone is available in all rooms. In our efforts of being an eco friendly hotel, we have stopped providing bottled... More
Hi Sreedhara,
For iron board, you can contact the guest service and they will bring it up to your room. Handy phone is available in all rooms. In our efforts of being an eco friendly hotel, we have stopped providing bottled water and introduced eco water bottles which you are able to loan at the front desk to enjoy unlimited re-fill sparkling or still water at our Open pasta and Grill restaurant. There is a McDonald nearby, about 5 mins walk from the hotel at Balestier Road.
Warmest Regards
Jessica Uekermann
General Manager
Singapore