We held a corporate at Park Avenue Rochester and are impressed by the excellent service from Maurice. He is very helpfulness and also resourceful. We are glad we have him to support our corporate event.
I booked a room for my parents anniversary. Mr Azhar greeted us warmly as we arrived. He definitely went the extra mile to ensure the needs of my parents were met. They are considered senior citizens and he made sure that what they needed were attended to. He was very attentive to the littlest details and my parents truly feel well taken care of. The housekeeper always greeted us warmly whenever we cross path as well. The microwave in the room was not fully functioning , so we called for the technician and he actually change an entirely new microwave for us immediately. This hotel has a lot of privacy and surrounded with greenery. I really appreciate Mr Azhar's service through out our stay, Park Avenue is lucky to have him. We will definitely come back again!
We had our accomodation done smoothly by Azhar who went the extra mile! Really happy with the services by Samantha and the other concierge staffs as well. Housekeeper was also friendly and helpful. Swimming pool was clean and nice but too bad the spa jet was not working. Overall, it was a good staycation!
Excellent customer service. Very good ambience, greenery with a lot of privacy. We stayed at the suite room.The suite was spacious, clean equipped with all the basic needs. We were touched by the kind gesture by the hotel giving us a surprise snacks bowl. The staff were very polite and friendly.This is one of the best hotel we have stayed for our staycation.The service rendered by the staff really made our stay. We give full thumbs up for their personalise service and friendly attitudes. It is flawless from front desk team to housekeeping.Thank you Azhar, Sabrina, and the entire team. would love to come and stay here again if we have any special occasions
Due to Covid situation, this staycation had been delayed and postponed since last year. Almost forgotten till i checked my email and there it is. One of my those staycations that is way too spacious and cooling and had a great view from my window wow wow. Wont expect much amenities as its pretty basic. Most important thing i had a great night sleep.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing