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4.5
#84 of 349 hotels in Singapore
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At Pullman Singapore Orchard – Singapore’s 5-star hotel, our world is your playground. Here, is where you rediscover the joys of travel with immersive stays in the heart of the lion city. Our hotel is a mere 5 minutes walk to Orchard and Somerset MRT Stations, and world-class medical facilities including Mount Elizabeth Hospital. Changi Airport is a mere 20 minutes’ drive. From the moment you check-in, fashion surrounds you in fresh, inspiring ways. Enjoy the convenience of full in-room automation from your device; leverage the power of integrated entertainment with screen casting. Embark on a taste adventure of Asia at the glasshouse inspired Eden Restaurant or immerse in couture at the Atelier Lounge & Bar – Singapore’s Asian focused bar. If life is all work and no play, it’s time to get away to our instagrammable P.S.O. Beach Club – the only beach club in the heart of Orchard Road. We are the FIRST hotel in Singapore to achieve the Green Globe Certification for Sustainability.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Pullman Singapore Orchard garners praise for its exceptional cleanliness, with guests consistently impressed by the pristine condition of the rooms and the hotel's facilities. Nestled in the heart of Orchard Road, its location is celebrated for convenience to shopping and dining, although the executive lounge might feel a bit tight. The hotel's atmosphere is frequently described as modern and inviting, with a touch of quirkiness that enhances the experience.
While the amenities, including a swimming pool and the Archive Club, receive positive mentions, the service quality has received mixed reviews, with some guests noting inefficiency. Travelers enjoy the comfortable rooms, but some have pointed out variability in size and occasional access issues.
Location
Central
Atmosphere
Eclectic
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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Stayed one night with my Accor Plus Stayplus free night, but this property unlike in Bangkok will not be able to utilise one Stayplus free night for the lowest category room types with 0 cash. So I just top up with cash for the Superior High Floor( where Stayplus free night can be used together with cash). I was upgraded to Deluxe Premier Room or Premier Room which infact I'm not sure as I find both type are about the same in the photos from Accor website. I am a little confused with so many similarities in most room types with prices with a little more or less. The room design was typical very practical with bathtub included. Smart TV which is a must have for any hotel I stayed, and the smart tv in the room works for me where I can Chromecast my android phone to the tv screen and YouTube pre installed on the screen. I hope they can install more apps like Netflix or Amazon prime videos on the tv. The room also comes with filtered water tap and I think this is a great idea as I do not need to request for more water in plastic bottles. Plus the Nespresso coffee machine which as a coffee lover, I simply enjoy making great fresh coffee from the capsule. I did not eat at the restaurant but enjoyed my two welcome drinks( signature cocktails)at the small bar named Atelier which is also shared by the restaurant Eden. But from my room view there is some iron structures that actually block most of the street sights, something I find unusual in terms of the exterior design of the room but I'm not sure if there are other rooms in other higher floors are not blocked. The main door of the hotel lobby is actually on the side of the mall so you may not be able to see it from the main orchard road. I really love the quirky and light design from the 4th floor along to the lift to rooms. I enjoyed my one only night stay but hope to come back next time again ..And also like to mention the staff like Edmund from reception who checked me in from his ipad, Rathisan(intern) from the bar and Veera from the door lobby. Keep it up!
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob McIntyre, General Manager at Pullman Singapore Orchard
Responded 10 Jun 2024
Dear roland540 Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We're pleased to hear that you enjoyed your night at Pullman Orchard, even with some of the unique aspects and challenges you mentioned. Your suggestions for additional apps on the Smart TV are noted and will be considered for future improvements. A special thanks for recognizing Edmund, Rathisan, and Veera. We look forward to welcoming you back for another stay and hope to exceed your expectations even further. Best Regards Rob McIntyre General Manager Pullman Singapore Orchard
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Excellent hotel! The bed was soooo comfortable and the room looked really modern with great views facing Orchard Road. The location was very convenient and despite being in Orchard, it was not noisy at night. Had breakfast the next morning and the pancakes was great, highly recommend trying it if you’re staying here. All the staff were friendly and approachable - always ready to help whenever we looked confused or lost. Fantastic stay, will definitely recommend to all!
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isaac Molina, Other at Pullman Singapore Orchard
Responded 14 Jan 2023
Dear tiaaara, Thank you very much for choosing Pullman Singapore Orchard and for taking the time to share your positive experiences with us! We are happy to know that our bed is one of the key highlights of your stay and I trust that you had good dreams on it. We appreciate that you found the hotel conveniently located and that our chefs have managed to blow you away with their culinary skills. I am certain they will be delighted to hear about this. We look forward to welcoming you back in the near future. Stay tune and do follow our instagram @pullmansingaporeorchard page for more updates or promotional activations. Best regards, Isaac Molina Director of Operations Pullman Singapore Orchard
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I would like to HIGHLY recommend the Pullman hotel Orchard Singapore. Cantral location, convenient surroundings and easy to get to and from. The hotel staff were guest oriented and the level of service was fantastic, special requests and some last minute changes - all handled positively and professionally. Guest services were flexible and accommodating. The design of both the room and the hotel itself is modern and inviting, creates an environment which is fun and comfortable. Beds were comfortable. Room was extremely detailed and well thought out, fresh, cold, filtered water tap in the room provides for unlimited hydration and take away reusable bottles were provided. One of the best stays I've had in Singapore, value for money and so much more!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob McIntyre, General Manager at Pullman Singapore Orchard
Responded 23 Oct 2023
Dear Nomad65206269597 Thank you for your review and your heartfelt recommendation of Pullman Singapore Orchard! We are thrilled to hear that you had an exceptional stay with us. Your satisfaction means the world to us, and we look forward to welcoming you back for another outstanding experience. Once again, thank you for choosing Pullman Hotel Orchard Singapore, and for your positive feedback. We truly appreciate your support. Best Regards Rob McIntyre General Manager Pullman Singapore Orchard
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I had a very bad experience staying at this hotel and would not be coming back. Upon arrival I got no help with unloading my luggage. I got similar experience as another reviewer here. The room we got facing orchard road looks very old, dirty and not renovated. Stains all over the bathroom fixtures, toilet bowls, sinks. The walls in my room was very thin, could hear next door neighbor loud TV and I could hear the housekeeping staffs shouting at each other every morning at around 7 am, EVERY DAY. On check out day, I got a reminder call at 11:55 am reminding me its time to check out, first time I received such a call from a hotel. I would not stay here ever again even if they give me a free night. The location is not good, far from any MRT train stations and no covered walkway between MRT stations and this hotel, it was pouring rain during my stay and the hotel did not provide an umbrella in my room. Many hotels in Singapore provide an umbrella in every room. For the price they are charging there are many better options you could go to such as the holiday inn express, the hilton hotel accross the street and hotel jen which is about 5 minutes from this hotel. Worst thing for me is the shockingly dirty and badly maintained room we got. Check out the photos.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isaac Molina, Other at Pullman Singapore Orchard
Responded 10 Mar 2023
Dear FirstClass_ID, Allow me to begin this by saying i am truly sorry to know that we have fallen short in meeting your expectation in all areas of the hotel. It seems that any of this issue was not reported to our team members of the hotel as it would give us a chance to address those issue and providing you with a much better experience. Nevertheless, our team will continue to enhance our products and services to the highest level of quality that we can provide to all of our guests. Our location has always been well appreciated by all of our guests; however, it seems that we have not met your preference on this. With regards of the rest of the issues you faced, i have address this to our team and we will retrace our steps to ensure that this should not happen to any of our guests. Should you have further feedback to share, please reach out to me on email at isaac.molina@accor.com Please stay safe and be well always. Best Regards, Isaac Molina Director of Operations Pullman Singapore Orchard
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We went at dine at Eden restaurant on 22/7, like the cozy environment and deco. But I felt the food and service is not up to a Hotel standard. One of the service crew even clear the plate without asking and best part is there’s food on it. Food is just normal. Steak, Lamb and Salmon are overcooked. Ordered for Medium rare and come and serve with Medium done. Felt disappointed on this. Still water is chargeable per bottle, which they didn’t mention to us how much it costs. And I think the service crew should ask us how many bottles we need and put it on the table and not open and pour it to our cup, which end up cost us $33+ on top of the drinks we had ordered. And I’m not sure if there’s a complimentary birthday chocolate cake for Accor member for birthday. Coz I didn’t see they serve the birthday chocolate cake to us.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob McIntyre, General Manager at Pullman Singapore Orchard
Responded 25 Jul 2023
Dear DonnyLcy Thank you for taking the time to share your dining experience at Eden restaurant with us. We sincerely appreciate your feedback as it allows us to improve and provide a better dining experience for all our valued guests. We are truly sorry to learn that your overall impression of the food and service did not meet your expectations, and for that, we apologize. Regarding the service, we completely understand your disappointment with the service crew clearing your plate without asking, especially when there was food still on it. This is certainly not the level of service we strive for, and we will address this issue with our staff to ensure it doesn't happen again in the future. We are also sorry to hear that the preparation of your steak, lamb, and salmon was not up to the standard you expected. We will immediately review our cooking processes and enhance our training to ensure accurate preparation and temperature of the dishes. Regarding the issue with the still water, we understand your frustration with the lack of communication about the charges. We will make sure to improve our communication with guests about any additional costs, including water, and ensure transparency in our pricing. We appreciate your valuable feedback, as it helps us identify areas for improvement and deliver better experiences for all our guests. We hope you would consider giving us another chance to showcase the true quality of our offerings and services. Thank you once again for sharing your thoughts with us, and we eagerly look forward to the chance to welcome you back and exceed your expectations. Best Regards Rob McIntyre General Manager Pullman Singapore Orchard
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Check-in was bad and weird, I asked the guy whether I can check in in the club lounge and he went in the office to ask his manage then he check in for me without telling me and did not collect deposit. All platinum and diamond guests will receive a bottle of wine, a plate of cut fruit and macarons but the house keeping forgotten mine. The bathtub have bad leakage and and the phone is not working. Not allowed to order room service in the club lounge. I confirmed with the club lounge staff I got late check out at 2pm but 12pm sharp I receive call ask about the check out time and then another staff came to my room ask me the check out time and need to carry my bag out. Breakfast is very simple nothing tasty. The only good thing about this hotel is the bed and soundproof is good.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob McIntyre, General Manager at Pullman Singapore Orchard
Responded 25 Jul 2023
Dear follow_ussg Thank you for taking the time to share your recent experience with us. We are sincerely sorry to hear that your stay did not meet your expectations, and we apologize for the inconvenience you encountered during your time at our hotel. We apologize for the confusion and lack of communication during check-in. Our Front Office team should have been more attentive and informed you about the check-in process. This has been addressed with the team to ensure that future guests do not face similar issues. The miscommunication regarding your late check-out is also concerning, and we apologize for the confusion and any inconvenience you experienced as a result. Regarding the welcome amenities for our Platinum and Diamond guests, we deeply regret the oversight. We apologize for this lapse in our service and will reinforce our processes to ensure such oversights are avoided in the future. We are also sorry to hear about the bathtub leakage and the non-working phone in your room. Our Engineering team has promptly resolved these matters and we will do our best to ensure that all amenities are in proper working condition for our guests. Please accept our sincere apologies for the inconveniences you experienced during your stay. We genuinely appreciate your feedback, and we will use it to make the necessary improvements to ensure a more enjoyable and seamless experience for all our guests. If you plan to stay with us again in the future, we would be grateful for the opportunity to show you the positive changes we've made based on your feedback. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon. Best Regards Rob McIntyre General Manager Pullman Singapore Orchard
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We had a variable experience. The hotel still has tradespeople finishing the hotel, although we weren’t troubled by any noise. The dining room isn’t open for breakfast or other times. The breakfast was served outside which was ok although the birds were a nuisance. Plenty of quantity but definitely lacking quality. Service was very hit and miss, and the waiters were very inexperienced. Breakfast was included in our room rate but we didn’t risk it on the second day and we ate elsewhere which was a shame that we had to. Nice swimming pool area, and the hotel curtaining has a good modern vibe. On check out the couple in front of us, checking out had received a free room upgrade but were complaining that they were being charged for it!, So we also checked our invoice - we didn’t get an upgrade but we were being over charged for other things!! If we hadn’t noticed I am absolutely certain the hotel wouldn’t have got in touch! Apparently they had a software problem. As long-standing Accor members, we expect better.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isaac Molina, Other at Pullman Singapore Orchard
Responded 21 Jan 2023
Dear Richard O, Thank you for very much for taking the time to share your valuable feedback to us! We are disappointed to know that our operations team (F&B and Front Office) fell short on delivering efficient and exceptional service, therefore not meeting your expectations. I have taken note on your experiences which will be address and follow up with the team. It is through genuine feedback like yours that gives us an opportunity to retrace our steps and make the necessary changes in order to ensure our loyalty guests such as yourself to have your expectations exceeded in each and every interaction. On this note, please accept my sincere apologies for the inconveniences caused and rest assured that we will make improvements and do better. We look forward to having another opportunity in the near future to regain your trust in our service during your next stay. Thank you Best Regards, Isaac Molina Director of Operations Pullman Singapore Orchard
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Checked in for a one night stay in a deluxe premier room. Room is very clean, new and functional. The hotel itself is swanky, very appealing indeed. Bed was cosy and comfortable. Water pressure in bathroom is strong and consistent. Staff is helpful, efficient and cheerful-looking. Breakfast in Eden was adequate. Would suggest an inclusion of maybe 2 dim sum items to make the breakfast spread more complete. As an Accor Gold member, I am very delighted to receive a box of macarons accompanied by a hand written note from the front office manager, Mr Mike Loi. Kudos to the team for making our stay a pleasant and memorable one. Highly recommend Pullman Singapore Orchard for its highly functional rooms and good location in the heart of Orchard Road.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip:Â There is complimentary parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob McIntyre, General Manager at Pullman Singapore Orchard
Responded 26 Jun 2023
Dear Rawsilver Thank you very much for taking the time to share your experience on TripAdvisor. We are delighted to know that you had such an enjoyable experience. It was our pleasure to look after you, and will be sure to share your appreciation with our entire team. We will certainly take your feedback into consideration to enhance our breakfast selection in the future. Thank you for choosing Pullman Singapore Orchard, and we hope to have the pleasure of welcoming you back in the future for another enjoyable experience. Best Regards Rob McIntyre General Manager Pullman Singapore Orchard
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Overall, I thought the rooms were quite well appointed, and the bed was comfortable, although we had some insect bites during the night.
Room cleanliness leaves much to be desired, however. There was a plastic wrapper in the room, multiple stains on the carpet and the sinks and there was some kind of stain on the toilet ceiling. Toilet sink drains the water very slowly.
check-in was quick and I appreciated the room upgrade and generous late check-out until 1.30pm given by Gladys .
Regarding hardware, 2 treadmills were out of order during our stay
There was a nice decoration and cake with fruits and macarons for the national day.
Overall pretty pleasant for the price paid
Would I return? Probably yes, at a certain price, to experience the offerings of the executive club lounge
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob McIntyre, General Manager at Pullman Singapore Orchard
Responded 15 Aug 2023
Dear Swl0321 Thank you for choosing to stay at Pullman Singapore Orchard and for taking the time to share your feedback with us. It brings us immense joy to learn that you appreciated our rooms, the comfort of our beds, room upgrade and late check-out However, we are truly sorry to hear about the inconvenience you faced with the insect bites, the cleanliness of your room and the out-of-order treadmills. Your comfort and safety are of utmost importance to us, and we have taken measures to address your concerns to ensure a more enjoyable stay for all our guests. Please accept our sincerest apologies for any discomfort these incidents may have caused you. Once again, thank you for sharing your thoughts with us. Your feedback is invaluable as we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Best Regards Rob McIntyre General Manager Pullman Singapore Orchard
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Service was very slow and bad. Checking out was very slow and we had a flight to catch They promised technology, everything was so old. The first night we arrive at 10, the restaurant closes at 11 and the bar tender don’t even want to give us a glass of wine.
We are Accor members and don’t have priority. Breakefast was terrible an expensive The cleaning service was terrible The rooms are very small.
Never staying at a Pullman again
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isaac Molina, Other at Pullman Singapore Orchard
Responded 8 Feb 2023
Dear Raquel S, It seems that we have failed in every aspect during your stay with us and it is definitely not a testament to the brand and our team members. It would be helpful if you could shed more light on your experience with details to me at isaac.molina@accor.com With more details provided, i am certain that with your feedback, it will allow us to retrace our steps and see what we could have done better. I look forward to receiving your email and i appreciate you taking the time for expressing your concerns on this platform. Be well always, Isaac Molina Director of Operations Pullman Singapore Orchard
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The king size bed should be based on US size. They are certainly not local size (which would be smaller). The size would be sufficient for sharing with a 3 year old with the adults having an average size.
There are more places to choose from in the Singapore area.
PRICE RANGE
S$330 - S$383 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingapore
NUMBER OF ROOMS
326
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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