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Voted Best Midscale Hotel (Asia Pacific) at the prestigious Travel Weekly Asia Readers’ Choice Awards 2024, the award-winning Mercure ICON Singapore City Centre is your gateway to experiencing the vibrant pulse of Singapore. Nestled on Club Street between Chinatown's rich heritage and the dynamic CBD, it offers unparalleled access to cultural landmarks, renowned dining spots, and buzzing nightlife. With key attractions like Amoy Street, Ann Siang Road, Maxwell Food Centre, and Chinatown Point just steps away, every moment promises discovery. Conveniently connected to Chinatown and Telok Ayer MRT stations, the hotel ensures easy access to the CBD's business hubs and iconic shopping districts, making it the ideal base for work and leisure.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Arabic, Chinese, Indonesian and 2 more
Location
8 Club Street, Singapore 069472 Singapore
Mercure Icon Singapore City Centre
389 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Mercure Icon Singapore City Centre offers an atmosphere that blends modern amenities with stylish designs, though some guests have called out the compactness of rooms and occasional noise disturbances. Service at the hotel gets mixed reviews, with staff interactions ranging from exceptional to disappointing. While the cleanliness is generally praised, there have been some concerns over inconsistent housekeeping.
Its central location is a highlight for guests, providing easy access to Chinatown and MRT stations. However, the value is questioned by those who find the rooms and bathrooms uncomfortably small. Amenities like the pool are appreciated, but the basic offerings in the small rooms receive criticism.
Location
Central
Atmosphere
Eclectic
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Limited
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The good: - The location is probably as good as it gets for sightseeing in Singapore: central tourist sights are within walking distance, and for the other places there is an MRT station closeby and most of them are just a few stations away. - The exteriors of the building, the inside of the hotel and the rooms look quite new throughout. - Very nice swimming pool which is of pretty large size for a 4 stars urban hotel and offers a very nice city view while swimming or relaxing in there (it is located on a second floor terrace on the side the the hotel. with a good sight of downtown high rise buildings which are lit-up in the evening). - Courteous and helpful staff (special shoutout for Kyroz - more on this below).
Something which isn’t really issues but to have in mind: - the rooms are very small for an American or even European 4 stars standard with just enough space to move around the bed and a small built-in desk. We still found the value for money pretty good given the price we paid and were happy with this compromise on room size to stay in a very central location, in new hotel, at a reasonable price. But just make sure you have the right expectation about the room size (if you have visited central Tokyo or Hong-Kong, this is the same type of compromise which is also available in those places to keep room prices affordable).
The not so good (but the issue was addressed by the staff): - On one side of the hotel, rooms are facing a street which got pretty noisy while we were staying there (there was a bar playing loud rock music until around 11.30PM, and there are also a mosque and an Hindu temple which between the two started to do some singing and ringing bells around 5.30AM and kept doing it for pretty prolonged period). While the hotel obviously can’t control the outdoor noise level, I would suggest there is an opportunity to improve sound proofing for lower floor rooms facing this street. - However, it must be noted that Kyroz at the customer service desk took this on board immediately when we explained our issue and swiftly got us another room in a different location and without any noise issue, also offering to get someone to assist with moving our belongings. So while we initially had an issue, this is not negatively reflected in my rating as it was fully resolved and on the plus side this was an opportunity for the hotel team to demonstrate that they take good guest experience seriously.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 10 Dec 2024
Dear jeupsy, Thank you for staying at Mercure ICON Singapore City Centre! We are glad to know that you have enjoyed your stay, and we are delighted on your acknowledgment of our strategic location, nice views of the city, pool facilities and the warm hospitality from Kyroz. Our team is committed to providing an exceptional service to all our valued guests and we are happy to make it happen. Your kind words of appreciation have been shared with our team. We have noted your other feedback about room size and soundproofing. Your suggestions have been taken into consideration. Looking forward to welcoming you back for another visit with us. Sincerely, Abby Khalid Front Office Manager
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The second time I came to Singapore, the hotel I had chosen was much bigger than this, but the price of Nae Ho's check was at least 3k➕, and there was no triple room I wanted (with my parents, I didn't want to live apart and it was hard to communicate). They have a lot of hotel rooms, check-in services are in Chinese, very friendly for parents who can't speak English; prices are a lot cheaper than before, booked two nights, triple room does not include 1.1k in the morning, 1.5k in the morning, breakfast is average, it is recommended to eat outside; the room is small, but for business or just sleep out of the house enough; sleep is quiet and comfortable, travel is convenient, subway attractions are within easy reach; Zhang Fuhai who cleans up our room makes us also feel gracious, hope he can get better and better in Singapore! 💗 who would recommend a hotel to a friend around them
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Date of stay: October 2024
Location
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This hotel is in a very excellent location - in Chinatown and being so close to two subway stations (or MRT), it is so convenient to travel around the city.
Yes, the room may not be like those other “older” hotels with bigger rooms but then, hey why do I want to spend my time in the room when I want to explore the area.
I like how there is space below the bed to put my luggage and the bed is very comfortable.
I like how it is so easy to walk around Chinatown and enjoy the sights and sounds of the famous place, and also there are so many good food options.
The buffet restaurant, Chara serves delicious food and I liked their Japanese corner.
I wanted to eat at the pizza place but couldn’t get a table as it was full.
The hotel has a big pool, I heard it is around 40m.
Overall, this is a nice new hotel and I do not understand why so many gave it a low rating. If you are used to the older and bigger hotels, then this one is not for you. But if you want a hotel that’s fuss free yet not feel like those budget one, but the price is still very affordable and in a very good location, stay here.
Small room? No problem, it is comfortable. No point in having a big room when it is cold.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Don’t stay here if you want a big room. But if you want comfort, convenient and in a very good...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 11 Jul 2024
Dear thetraveller8888, Thank you for sharing your pleasant experience from your stay with us. We are glad to know that you have enjoyed the breakfast spread and we are delighted on your acknowledgment of our rooms and location. Our team is committed to providing an exceptional service to all our valued guests and we are happy to make it happen. Your kind words of appreciation have been shared with our team. Looking forward to welcoming you back for another delightful visit with us. Sincerely, Abby Khalid Front Office Manager
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We had a 9 day stay at this property. Great foyer vibe on arrival ( with Gordon and Iqbal being incredibly helpful) but the room - guests of smaller stature or single travelers might appreciate but how can Mercure put their brand to these tiny room - they are an embarrassment to the Accor name. Take your morning calisthenics in the lavatory -reaching behind your head (yep, picture it as you read on) for the toilet paper which can be followed by a shower in the tiniest cubicle experienced in any hotel we have stayed at in the world. Saving grace - the beds are supremely comfortable and allow for a good sleep for us. Pillows are heavenly - 5 star. Breakfast - standard buffet fare - 3 star - But let down by the cost of the evening buffet - tried once only - advertised at sgd68- but billed at sgd98 per person (thank heavens for Accor Advantage Plus - pay 2 for one) - explanation “oh this is the Christmas Buffet” - Mercure if you want to provide a service it might help if you advertise it (as we were shown the newly minted advert next morning on the electronic notice board - consumer rights don’t exist in Mercure’s vocabulary) - Absolutely NO Stars for that fiasco…….The price 3 stars cos - we got what we paid for on an Accor special. Sorry Mercure Icon but we simply can’t stay at your facility again.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 6 Jan 2025
Dear Richard J, Thank you for taking the time to share your experience from your recent visit with us. We are delighted with your acknowledgment of the wonderful service from Gordon and Iqmal, we are glad you enjoyed the comfortable bed and pillows. We would like to clarify that we do offer the Privilege and Deluxe room categories which are slightly bigger for your consideration. We regret that your overall experience was not all that could have been, and sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your confidence at Mercure ICON Singapore City Centre. Sincerely, Abby Khalid Front Office Manager
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I stayed here for work, as it was booked by my office. Unfortunately this is the most pathetic hotel I have ever stayed in South East Asia, I have even stayed in 3 stars hotel but they were much better.
There are 3 types of issues with the hotel
1. Structural 2. Housekeeping 3. shortage of staff
1. The hotel is weirdly designed the washbasin is in the room and not in the toilet. The toilet is the smallest I have ever been to . The shower cabinet is so small that you will hurt your elbows multiple times while showering. If you need to wash your hands after using the toilet you have to go out and wash in the washbasin.
The washbasin area has very less space for you to keep your stuff around it and not even a towel hanger .
There is no wardrobe in the room just some hangers hanged in open, not enough space if one is staying for 4-5 days. Just one drawer. Even the side table next to bed has no drawers.
2. The housekeeping is the worst part of this hotel, used cups are never cleaned and everyday you have to call at receptionand that takes 30 mins to get a clean cup for tea, the tea sachets are not refilled once used , the dust is never cleaned even the kettle has dust over it for last 5 days and no one cleans it.
The table has tea stain marks , the washbasin is never cleaned the 1 drop of lotion I dropped on day 1 is still there on day 5.
I didnt use the TV but it has dust over it showing it has never been cleaned.
It is on mercy of housekeeping staff which day you get the foot mat towel , shower cap etc
And if you have to call for anything from reception it takes 30 mins.
The person who had to give me cup everyday came to door and shouted why do you ask for a cup everyday.
3. There is just shortage of staff in the hotel. In breakfast the tables are not cleaned even after repeated requests.
At reception the staff is very rude even if you have to ask for a small information you are asked to be in the queue of check in check out which could be 10 people long
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:location is the only good factor rest all is very poor
I have travelled extensively in South...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 10 Dec 2024
Dear Rupa N, Thank you for taking the time to provide us with your feedback regarding your recent stay. We do apologise for any shortcomings that occurred during your stay. I would like to assure you that we have taken your comments in a positive manner in order for us to enhance our guest service deliverables and for retraining efforts with our colleagues, and for us to ensure such incidents are well managed and not occur again. Once again, thank you for taking the time to provide us with your invaluable feedback and we look forward to welcoming you back to our hotel soon. Regards, Mercure ICON Singapore City Centre
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Excellent location, very safe and secure environs. Short walking distance from MRT stations. Also, there are numerous restaurants within walking distance. Fast checkin and superfast checkout! The staff are very friendly and helpful. The breakfast soread (included in our room tariff) was simply awesome with variations over the five days we stayed there. The room we stayed in - deluxe double+single - was quite small, including the washroom, but very neat and clean, and the housekeeping was of top quality. Will certainly stay there if I happen to visit Singapore again.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 5 Jan 2025
Dear Sumitro Saha, We like to thank you for acknowledging the efforts that we had put in to make your stay as smooth as possible and we look forward to welcoming you back for another delightful visit with us. Sincerely, Abby Khalid Front Office Manager
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TL:DR - Avoid this hotel This is apparently the largest Mercure in the world. Don’t let that fool you into thinking it’s also the best, because it’s far from it. This should be the world’s biggest Ibis Styles given the tiny room size and zoo-like common areas. The room is barely big enough for the double bed - two adults travelling with a medium/large suitcase each would find the space exceptionally challenging. There’s no other furniture in the room, save a small swivel desk chair which wasn’t comfortable. The 85” TV on the wall was overkill for such a tiny space. If you suffer from claustrophobia, DO NOT stay at this hotel. The toilet and shower are jammed into a literal water closet, which with the door closed would barely measure a two square meters. And the basin? That’s outside in the main room. There’s no closet, just a hanging rail, and I couldn’t see an iron let alone an ironing board. There is just one restaurant at this hotel, and when I went for a late breakfast it resembled, frankly, a zoo. Guests were left to find tables for themselves amidst the chaos of guests going to and fro the buffet. I ended up leaving - the restaurant is simply too small for a hotel of the size/number of rooms. Accor Plus members expecting a free drink - lower your expectations. The complimentary drink, available from the cafe in the very noisy lobby contains a choice of just one red or one white wine type, three mocktails or tea/coffee. It’s not an ambient location to enjoy a relaxing drink, either. Location wise, the hotel is very near Chinatown and is between two MRT stations (Chinatown and Telok Ayer). There are lots of small bars and restaurants around the area so they more than compensate for the lack of same at the Mercure. Would I stay here again? Despite being on the cheaper end of Singapore accommodation, I’d never book this hotel again. And I’d never recommend it to others either. The rooms are simply too small, the hotel too big and the feel not right. As someone who has stayed in my fair share of (larger) Ibis rooms around the world, I feel this hotel should be rebranded to better reflect what is actually on offer. All in all, best avoided unless you enjoy going outside your room to turn yourself around.
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Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 22 Aug 2024
Dear Robert_H_2011, Thank you for taking the time to share your feedback. We regret to hear that your experience was less than ideal. Please accept our sincere apologies for any inconvenience caused. We hope to have the opportunity to regain your confidence on the offerings at Mercure ICON Singapore City Centre. Sincerely, Abby Khalid Front Office Manager
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The hotel is brand new, and extremely well located next to Chinatown only a few minutes walk from the MRT, with endless eating and drinking options available in the surrounding streets. The staff were nice and friendly, but it did take over 20 minutes to check in as there was only one person on the front desk, and the queue of others waiting stretched across the lobby.
The intelligent building lifts are great, the AC in the room works really well, the wifi is fast, the view is amazing, and also the blockout curtains are great creating a dark and quiet environment at night. The room was very clean and nicely decorated, with a comfortable bed, although it's very high off the floor.
The bad points are that the room is ridiculously small, and the bathroom comically so. You have to remove the trash can from the bathroom in order to have a shower or use the toilet in the broom closet sized room. The basin is actually outside the room next to the room door. There's no available floor space to open luggage, you have to use the bed. There is no closet space, only a few hangers on a rail. I was lucky because I was travelling solo with only one case, but if there was more than one person in the room it would be near impossible.
I called room service to order an early breakfast for the next morning, but was told "I've just started my shift and there's no one here, you'll have to call back tomorrow morning" which I didn't as I was leaving early the next morning.
Overall it was a nice experience but they obviously have a few teething issues going on with staff and training. I think this place would be great for young backpackers who don't mind paying for a high end dormitory style room.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 14 Jul 2024
Dear Michael B Traveller, Thank you for taking the time to share about your stay with us. We are delighted on your acknowledgment of our convenient location, friendly staff, smart elevator, and the comfortable room. We acknowledge your feedback about room service and please accept our sincere apologies for any inconvenience caused. Your feedback has been shared with the relevant department for us to improve our services better. We hope that you will allow us another opportunity to show you that your experiences are not representative of the standards that we pride ourselves on. Sincerely, Abby Khalid Front Office Manager
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โรงแรมมีระบบการบริหารงานที่ดี ตั้งแต่เข้าไป check in พนักงานที่เคาน์เตอร์ น่ารักมาก เราพักที่นี่ 3 คืน ห้องสะอาดมาก เตียงนุ่ม พนักงานทำความสะอาด ใส่ใจรายละเอียดเรื่องความสะอาดของห้องมาก โรงแรมใช้ระบบ AI จดจำรายละเอียด ชั้นที่เราอยู่โดยแตะคีย์การ์ดครั้งเดียว จะบอกลิฟต์ตัวไหน เมื่อเข้าไปไม่ต้องแตะเพราะ AI จัดการให้เรียบร้อย ทันสมัยมาก จนเรารู้สึกไม่อยากเปลี่ยนโรงแรม เลยจองเพิ่มอีก 3 วัน และโชคดีที่เราเจอพนักงานที่เคาน์เตอร์คนเดิม ยิ้มแย้มแจ่มใส บริการดีมาก จนต้องขอชื่อเธอ (K.FAJR) บริการดีมาก 💯 The hotel has a good management system. From checking in, the staff at the counter are very cute. We stayed here for 3 nights. The room is very clean. The bed is soft. The cleaning staff is very attentive to the details of the cleanliness of the room. The hotel uses an AI system to remember the details of the floor we are on by tapping the key card once. It will tell you which elevator. When you enter, you don't have to tap because the AI will take care of it for you. It is very modern. Until we don't feel like changing hotels. So we booked another 3 days and luckily we met the same staff at the counter. Smiling, cheerful, very good service. Until we had to ask for her name (K.FAJR) Very good service 💯❤️🙏
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Khalid, Guest Services / Front Office at Mercure Icon Singapore City Centre
Responded 22 Dec 2024
Dear Passenger02130271910, Thank you for sharing your amazing stay experience with us. Your review made our day and warmed our hearts. We are thrilled to know that our team member Fajr delivered a great experience during your stay with us. Our team is indeed committed to providing a memorable stay experience for all our esteemed guests like yourself. Looking forward to welcoming you back for another wonderful visit with us. Sincerely, Abby Khalid Front Office Manager
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The location is top: near 2 metro stations including China Town and of course China town is just around the corner so that is very convenient! We had walked about 25 minutes to De Merlion.
Communication: very poor! I had emailed the hotel a few days before my arrival if I could extend a night but had no response at all! Really customer friendly that is!! So I had to make a Reservation with a little higher price.
Room: Huge big building with squeaky small room with the view to very tall buildings. The room was clean. Standard power outlets are provided in the room so you do not need to bring a special adapter. The breakfast: not really extensive, I would other time just not order breakfast.. What I find unfortunate is the restaurant: after 21h you can not order food to your room, you must come to the restaurant if you want to eat something. With a few downsides I would probably book this hotel again later if I go to Singapore because I think the location is top! (Near Things to do, easy to get to the airport by metro and lots of restaurants/shops/mall nearby).
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Singapore area.
PRICE RANGE
S$189 - S$226 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingapore
NUMBER OF ROOMS
989
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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