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#66 of 372 hotels in Singapore
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Travellers' Choice
Hilton Singapore Orchard is an inspiring landmark hotel for the brand in Singapore and the region. Set in the heart of Singapore's Orchard Road's shopping and entertainment district, it is the largest Hilton hotel in Asia Pacific. Restaurants and medical centres are nearby; two subway stations are within walking distance, with connections to Marina Bay; and Changi Airport is 25 minutes away. This extensively renovated hotel offers 1,080 rooms and suites and five innovative dining options which are award-winning, MICHELIN-starred, and helmed by celebrity chefs. The hotel also has 2,438 square metres of 16 versatile and flexible event spaces that are ideal for any occasions from large-sized MICE events to mid-sized business seminars, weddings and social celebrations. Hilton Singapore Orchard also offers two 24-hour fully equipped fitness centres, an outdoor pool and an immediate proximity to a spot of retail indulgence with the hotel directly connected to a four-storey high shopping gallery of luxury fashion boutiques, restaurants, and lifestyle and entertainment stores.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Airport transportation
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Chinese, Korean, Malay and 1 more
Location
100Great for walkers
Grade: 100 out of 100
513Restaurantswithin 0.5 km
95Attractionswithin 0.5 km
333 Orchard Road, Singapore 238867 Singapore
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291Reviews84Q+A57Room tips
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Check-in was a breeze In the executive lounge. As diamond members we were given a room upgrade to a Panoramic king room. This Hilton location is updated, modern, tasteful and clean. The breakfast buffet boasts options that will leave even the pickiest of diners exiting with full satisfaction. Transferring from the Ritz Carlton Millenia Singapore, one could say the breakfast buffet options were comparable or even better.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded today
Dear Tyson C, Thank you for being our valued Hilton Honors Diamond member and for taking the time to share your perfect stay experience at the Hilton Singapore Orchard. I am thrilled to know that you had enjoyed your stay so much that we would be your hotel of choice on your future visits to Singapore. Thank you for taking the time to leave us your positive feedback as it means a lot to us. The whole team looks forward to welcoming you back to stay in the near future and - please do let me know if we could be of assistance with your booking arrangements. With warmest regards Daisy Yew, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
First off, I apologize for the lengthy review but want to provide the appropriate context for this review to be interpreted. I am a Hilton Diamond Member from the United States. I had visited Singapore prior as my wife’s family lives there. I stayed at the Conrad Centennial Singapore 4 previous trips and in 2018 stayed at Hilton Garden Inn for 20 nights. This was my family’s first stay at the Hilton Singapore Orchard as it converted to Hilton from the Mandarin in February 2022. I had planned a 3 night weekend in Singapore for Father’s Day Weekend 2023 at the Hilton Singapore Orchard. I used my Amex Free night and booked two more nights at 60K points. Thereafter I was to travel to Malaysia for 4 nights before returning to the Hilton Singapore Orchard for 5 nights. I booked these nights at 60K each night (w/ 1 free night because of point reservation). I wasn’t sure what room upgrade I would receive at the Hilton Singapore Orchard and having two rooms was preferable for my family so to finish our stay in Singapore I booked the Hilton Garden Inn for 2 rooms at 30K each room each night (again w/ 1 free night each room because of point reservation). Weeks before our trip, I contacted the hotel via Facebook/Email to request an upgrade from a standard room but was not provided any assurances of a possible upgrade. About 4 weeks before our visit to Singapore, Hilton increased their point reservations for each night in Singapore. The Conrad went from 60K to 70K, the Hilton went from 60K to 65K, and the Garden Inn went from 30K to 40K. I believed our hotel point reservations to be locked in. On the day of check-in and as we traveled to the hotel by Grab (similar to Uber/Lyft), I used the Hilton App to notify the hotel of our pending arrival and query of the possible upgrade and again was not provided any assurances. We arrived at the Hilton Singapore Orchard on Father’s Day Friday. The hotel was a maze as there is the car lobby, the hotel lobby on the 5th floor, and the Mandarin Wing that has the Executive Lounge on the 6th floor. By the end of our stay, we concluded the best way to get to the Mandarin Wing was to walk thru the lobby/1st floor of the Mandarin Orchard to the express elevators of the Mandarin Wing to get to the Executive Lounge or our room thereby avoiding the hotel carpark. Upon arriving at the Executive Lounge I was greeted by Aurelius. He had a pleasant smile. He quickly found my reservation and looked into a possible upgrade. He found a king one bedroom suite room but told me there was no view. I asked him if we waited a little longer would a one bedroom suite with a better view be available. He smiled and took to action. Upon finding a room he felt my family would be pleased with he smiled again and assured me we would be pleased with the room. We waited another 10 minutes in the executive lounge before the room was available. We were assigned to room 3219. This turned out to be the top floor of rooms. Our suite 3219 was central on the floor and easily accessible. The suite ended up having a living room with a circular sofa that could seat 6 comfortably but most importantly two toilets. The room was perfect for my family. The hotel guidelines provide that two children under 12 can be in certain suite rooms although I didn’t list any children on my reservation so as to be able to book the minimum point reservation. After being upgraded to the king one bedroom suite, I felt safe in cancelling my final 5 night stay at 60k point a night at the Hilton Garden Inn and conclude our Singapore vacation with a 65k points a night for a 5 night stay (with one free night because of point reservation) at the Hilton Singapore Orchard. The executive lounge worked for my family. It opened from 6:30 to 10:30 for breakfast. See my pictures for the hotel Diamond welcome letter for other useful information. My children liked to eat cereal, croissants, bacon, hash brown and hard boiled eggs. The lounge had plenty. Jimmy, one of the lead supervisors at the lounge, provided us bananas every day without fault and always greeted me. He told me had worked 42 years at the previous Mandarin Orchard and continued with Hilton after the transition. How he isn’t a manager yet is curious as the wealth of experience that he had cannot be replicated. However, I appreciated his attitude and recognized his attempts to help junior employees in the lounge. So during the father’s day weekend my family had a medical issue and we were forced to cancel our trip to Malaysia. FYI, Paragon Mall which is the opposite corner from the hotel had a medical clinic (DTAP @ Orchard) on the 8th floor. Can use Whats App to arrange an appointment. I queried if Aurelius was working on Sunday and coordinated a time to meet/work with him on the next steps. I ended up booking 4 more nights in a standard room at the Singapore Hilton Orchard at a cash rate with the assurance that we wouldn’t have to move rooms on Monday when we were supposed to checkout. Also for the Friday reservation when we were to arrive back to Singapore from Malaysia we would remain in the same room. I am deeply thankful to Aurelius for connecting the 4 reservations so for 17 nights at the Hilton Singapore Orchard were all in the same upgraded one king bedroom suite from the first night. Top Marks! My family frequented the swimming pool often and although it is a smaller pool than the Conrad pool there was rarely more than 2 or 4 people in the pool when we went. I agree with other reviews that for the size of the hotel (1,080 rooms) the pool is incredibly small but again it worked while I was there mid-June to end of July in the late morning/early afternoon. Halfway thru the stay I discovered my family could go to the Estate breakfast buffet for free (not mentioned in the Diamond Welcome letter). I had been paying S$3 or S$2 at the freshly squeezed orange juice machines that visitors will find all around Singapore because the Executive Lounge orange juice was only concentrate. I did mention this to Jimmy and he did say this he would elevate this to a manager. Again, surprised that Jimmy isn’t a manager yet. After this discovery I would ask to go into the Estate just to go to the juice station after a morning jog on Orchard Road or even if I had breakfast at the executive lounge. I probably wouldn’t recommend the Estate Buffet even with the extended menu of Chinese breakfast items unless you are an early riser as the lines at 9:30pm could stretch to the hotel lobby and there was limited seating. The dinner buffet was also a little pricey (even with Hilton Diamond 25% discount) and other food options can be found locally. 313 Sommerset (5th Floor), Paragon (1 Basement), Cineleisure (McDonalds), Takashimaya (2 Basement) malls all neighbor the Hilton Singapore Orchard providing for lunch and dinner/buffet venues. We also went to 111 Sommerset and Plaza Singapaura that provided shopping and food choices. In summary, when I go to Singapore next with my family, the Hilton Singapore Orchard will probably be my hotel of choice over the Conrad (5K more per night) but I preface this review that a 17 night stay in the same one king bedroom suite is unprecedented and provides my family a high standard for our next visit. …
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Use Hilton Points to book where possible. With number of rooms, getting a upgrade seems very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Friendly staff in terms of hospitality, aware of conditions, and also quick responses. The room is clean and worthed. As long as its prices. I strongly recommend this hotel for.any kind occasions.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded today
Dear arisumartot We are excited to see your 5* rating and happy to hear that you had experienced our exceptional hospitality during your recent stay. We will certainly share your positive comments and that, I know, would motivate everyone to continue delivering the Hilton hospitality to all our valued guests. In the meantime, the whole team looks forward to welcoming you back again and please let me know if we may assist in any way for your future stays. With warmest regards Daisy Yew Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff, breakfast buffet is just amazing! They had food from all over the Asia including different types of soup ans Pho. Thai sauces and omelette station so delicious. Staff in room was just great!
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded 3 days ago
Dear Trip567497, Thank you for taking time to give us a perfect rating and for sharing your experience with us. We are delighted that you had enjoyed your stay because of the amazing culinary offerings at the Estate breakfast and the great service extended to you from the team members. Next time you are in Singapore, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us. With warmest regards, Daisy Yew, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived and the check-in was smooth. During the stay, our needs were met beyond expectation. The people there worked as a team. The location and surrounding is perfect. I certainly will stay there again.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded 3 days ago
Dear 554hengc, Thank you for taking the time to share your 5* ratings about your recent stay with the Hilton Singapore Orchard. I am especially delighted to hear that you had enjoyed your time with us and that you had experienced the five-star service from all the team members. I will certainly pass on your positive comments to everyone and that, I know, would motivate them to continue delivering the Hilton hospitality to each and every valued guest of ours. In the meanwhile, the entire team looks forward to welcoming you back to stay with us again in the near future. Please let me know and I would be more than happy to assist with your booking or travel arrangements. With warmest regards Daisy Yew, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of this hotel allows easy access to all major tourist attractions and shopping. From the time you arrive the staff are exceptional and service cannot be faulted. Rooms are if a high standard and housekeeping of the highest standard. A member of their loyalty program confirms why I always choose Hilton
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded 1 week ago
Dear gbrown833, Thank you for being our valued Hilton Honors member and for taking time to give us your perfect rating of the Hilton Singapore Orchard. We are absolutely delighted that you had truly enjoyed your recent stay with us and were particularly impressed with our convenient location, our exceptional hospitality services and housekeeping standards. In the meantime, we look forward to welcoming you back so please do let me know if we could be of any assistance with your booking arrangements. With warmest regards, Daisy Yew, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have dined at Estate on a few occasions but it was always the buffet that we went for . On our latest visit on 31 August we decided to order from the A-la-carte menu instead. We had the pan seared salmon and lobster bisque soup . The soup was fantastic and the salmon done to perfection. On hand to made our night was the outlet Manager Scott and the ever bubbling Chef Raj . Chef Raj never fails to astonish us on every visit , either with complimentary dish or dessert. Happy Diners!!!
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded 1 week ago
Dear Flo_quek Thank you for letting us know on how much you had enjoyed your meal at Estate. and you were very taken care of by Scott and Chef Raj. I will certainly pass on your positive comment to them. thank you and we do look forward to welcoming you back. With warmest regards, Nara Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has an excellent staffs and manager at a very clean and well-orgnaised facilities together wtih a good location. I and my family loved there and our stay and surely will be back for our next trip to Singapore!
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded 1 week ago
Dear Jungkeeh, Thank you for taking the time to share your recent experience. and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area. please let me know if we can assist with booking and arrangements. Kind Regards, Nara Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great location in the midst of all the Singapore shopping action, and yet, there is not a peep to hear. Greatly insulated, spacious room, and fantastic staff from housekeeping to reception, from bellmen to lounge personnel... Customer service lies at the heart of what they do. The lounge is absolutely fabulous. The largest lounge I have seen. And the service is second to none. I cannot say enough good about the caliber of people working there. They have your back no matter what. You just feel welcome and like you are a part of them. That is what is going to have me back when the opportunity arises. As much as I do not do well with the heat and the humidity, I would definitely return because that staff made me forget the difficulty I have in bearing such hot weather. And that is quite a feat. I most highly recommend this location but the hotel, primarily for the employees. Breakfast is very sumptuous. Many cuisines offered, and there again, the staff is very nice and attention is given to detail. I had a great experience, and I will be back.…
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded 1 week ago
Dear 887fabienw, Thank you for taking the time to review your recent experience at Hilton Singapore Orchard. We are delighted that you enjoyed your stay here with us especially the rooms and facilities as well as the services offered at the executive lounge. We are motivated by your encouragement and will continue to deliver the Hilton hospitality to you and all our guests. My team and I look forward to welcoming you back again for your next visit. Yours sincerely, Boo Pei Xuan Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hopeless for a business stay when booking additional rooms – No Value Having Diamond Membership Here
The Hilton Singapore has been my go to for a number of years, both the old and new Hilton. Sometimes I book 5 rooms at a time and I usually book more than 1 room for business colleagues also travelling with me, this hotel has vastly different rules in relation to Diamond privileges to other Hilton group hotels in the region. In fact some of their rules don’t make sense. On this trip I booked two rooms, I get an email in relation to my upcoming stay and was told the Dimond privileges only apply to 1 room, I queried this and was told by the assistant manager of the executive lounge that if the room I had was shared then both occupants would have access to the executive lounge and was referred to the Hilton Diamond membership terms and conditions. I could re book a twin room but didn’t want to share with a work associate. The ridiculous thing is that I am actually paying for another room giving the hotel revenue and they can’t extent executive lounge privileges for the additional room and if I wanted access it would be $120 per day which is obscene. The last booking I had at the hotel the additional guest was allowed entry. On check in I went to the main check in as I was with the second guest, the check-in person at the main lobby then tells me I should go to the executive lounge for check-in, I explained the different rules they have at this hotel was confusing and I was lead to believe I was allowed to use the executive lounge but my guest was not. He then checked us in and gave us 1 room on the Mandarin wing for me and another room in the Orchard wing for my business colleague which is hopeless. They didn’t even have the decency to give us rooms on the same floor so we can work. Whilst the place is nice and central there are plenty of other places to stay in Singapore, I have cancelled other bookings for this Hilton and will not be using this hotel again in Singapore, I get better value and loyalty from another Hotel group. Diamond membership is no value at Hilton Singapore neither do they value the membership or the fact you are spending money here. I received a number of texts from the hotel during the stay and made them aware of the issues, 7 different people communicated with me however neither of them could explain to me the inconsistency in Diamond rules to other Hiltons, the only confirmation I got was that the executive lounge is only for the use of the Diamond guest who occupies the room. The hotel needs to inform Diimaond guests when booking additional rooms exactly what is covered, can all parties check in exec lounge, can they or not use lounge for meetings. Overall a poor experience. …
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Better options elsewhere in Singapore when travelling on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sinor Duty Manager, Owner at Hilton Singapore Orchard
Responded 3 weeks ago
Dear Naremburnsydney, Thank you for staying with us at Hilton Singapore Orchard and taking a moment to share your experience. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for any inconvenience caused. We hear your comments and will review our standards of services and quality of products so that we can continue to improve guests' experience. I truly hope that you will be willing to return to Hilton Singapore Orchard in the future so that we may have the opportunity to restore your faith in our customer service. Yours sincerely, Joshua Liu Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$296 - US$387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin orchard singapore hotel singapore, mandarin singapore, meritus mandarin singapore, meritus mandarin hotel, singapore mandarin
FORMERLY KNOWN AS
Mandarin Orchard Singapore
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
1080
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Claim Your ListingHILTON SINGAPORE ORCHARD: UPDATED 2023 Hotel Reviews, Price Comparison and 533 Photos - Tripadvisor
Frequently Asked Questions about Hilton Singapore Orchard
Which popular attractions are close to Hilton Singapore Orchard?
Nearby attractions include Lockdown Escape (0.3 km), Trapped Escape Room Singapore (0.1 km), and Orchard Road (0.3 km).
What are some of the property amenities at Hilton Singapore Orchard?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Singapore Orchard?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Singapore Orchard?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Singapore Orchard?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Hilton Singapore Orchard?
Conveniently located restaurants include Shisen Hanten, Lawry's The Prime Rib, and Joie Restaurant - Meatless Cuisine.
Are there opportunities to exercise at Hilton Singapore Orchard?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hilton Singapore Orchard have airport transportation?
Yes, Hilton Singapore Orchard offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Singapore Orchard?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Singapore Orchard offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Singapore Orchard?
The staff speaks multiple languages, including English, Chinese, Korean, Malay, and Tamil.