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Pan Pacific Orchard

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Pan Pacific Orchard
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2,065 Reviews from our TripAdvisor Community

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Showing 1,916: English reviews
A TripAdvisor Member
2 reviews
3 helpful votes
Reviewed 3 days ago NEW

Our stay at the Pan Pacific Orchard exceeded our expectations. Hotel staff were very friendly, polite and efficient. The suite corner room upgrade was an added perk. (It was Feb 14!) Our room was very clean room with all amenities including a useful mobile local phone. And yes, we had an extremely comfortable bed! We will definitely come back. Highly...

Review collected in partnership with Pan Pacific Hotels Group
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2Thank A TripAdvisor Member
Waltham Abbey
Reviewed 3 days ago NEWvia mobile

An unusual title, but may assist the traveller in choosing a room. This hotel is excellent, location is away from the busy Orchard Road traffic but just 5 minutes walk from the shops and MRT. Staff are what make a hotel for me and this is no different attention to detail, it makes a difference. Now my only criticism the...

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Thank El-tel40
Sydney, Australia
Reviewed 4 days ago NEW

The Pan Pacific Orchard is an understated gem one block off the busy Orchard Road precinct. From the moment we were greeted by the front door staff, the ease of check in, and the overall friendly staff, my husband had a delightful week in Singapore. I, on the other hand, spent the first night at the PPO and then 4...

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Helpful?
Thank Tammy W
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for the wonderful review of our hotel. We are humbled by the perfect scoring and look forward to sharing our Pacific hospitality with you at your next visit. We wish you a speedy and restful recovery. Sincerely Craig Syphers General Manager

Mumbai,India
Reviewed 4 days ago NEW

Hotel Location: (3/10) Orchard locality but far from shopping malls and MRT station Rooms: (7/10) Property is old. But we stayed in the refurbished rooms. Room no #1601. Executive room but nothing special about the executive club. Service: (4/10) Poor service. Some staff were friendly though but most of the people working here are not happy with the employers. Interiors...

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Helpful?
Thank Kartik_MIKE
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Switzerland
Reviewed 4 days ago NEW

We stayed at the Pan Pacific Orchard for the first time and enjoyed it fully. We particularly liked the following: 1) Great Breakfast buffet and lounge access for drinks 2) Luxurious and spacious rooms 3) Friendly staff throughout the hotel 4) Montreux Jazz Cafe is particularly nice for dinner with live music! 5) Excellent location, only 5 min. to Orchard...

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Thank Negeu
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying at the Pan Pacific Orchard, Singapore. We are heartened by your wonderful review which will go a long way in inspiring our associates. We remain at your service and look forward to welcoming you again. Sincerely Craig Syphers General Manager

Reviewed 4 days ago NEWvia mobile

with 5 star facilties. come with my little baby. they offer us babby box. the room so large. they upgrade our room to executive one. So cozy room. With superb delicious breakfast. And i Got with almost same price for 4 star from online. Highly recomend to stay here.

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Helpful?
Thank Aldo C
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay and for your recommendation of our hotel. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely Craig Syphers General Manager

Reviewed 6 days ago NEW

Have been there countless times! In fact Pan Pacific Orchard has become synonymous with Singapore for us .... It's our Home in Singapore, where we go for our medical reviews. We look forward to going back to this hotel, where the crew always welcome us with open arms chanting "Welcome Home !". So I am really tempted to pen my...

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Helpful?
Thank Kishwar K
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay each time you are in Singapore. We are tremendously heartened by the wonderful review and the time you have taken to thank our associates by departments. Such inspiring comments will go a long way in motivating them to do their best and in ensuring a memorable experience for...

Reviewed 6 days ago NEWvia mobile

First time staying in Singapore and my husband chose this hotel as he saw all the positive reviews and friends recommendations. First impression was good. Check in process was smooth and seamless done by front desk - Huda. She explained everything clearly about hotel facilities and entitlements. Room was spacious and clean. The hotel located near to all the malls...

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2Thank Erin A
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying at the Pan Pacific Orchard, Singapore. We are heartened by your wonderful review which will go a long way in inspiring our associates. Your lovely comments will be shared with our associates, in particular, Huda. We are also delighted that you found the room spacious and clean. We remain at your service and look forward to...

Melbourne, Australia
Reviewed 1 week ago NEW

I visit the Pan Pacific Orchard for work very often. The atmosphere is professional and relaxed and perfect for a business catchup. Although the coffee can be expensive, I don't mind as the staff are amazing. In particular, I am regularly served by Hui Sien and I cannot fault her dedication in looking after myself and my clients. Thank you...

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Helpful?
Thank L8667CHdavem
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard and for sharing your positive review about your recent stay. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. I will be sure to let our associate know how much of an impact they made on your experience....

Louth, United Kingdom
Reviewed 1 week ago NEWvia mobile

I stayed in the Pan Pacific Orchard in Feb 2016. My parents were visiting Singapore and I opted for two club rooms. Great choice, the club lounge is lovely, small yet never busy and the hotel was full. Excellent breakfast, nice afternoon tea and evening cocktails and canapés, meaning we had lots of time to explore without worrying about stopping...

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1Thank carolinegriffiths40
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for your wonderful review on Pan Pacific Orchard, Singapore. We are glad that you enjoyed every moment of your stay and found our rooms and food and beverage offerings, a delight. We are also glad to hear that you enjoyed the Pacific Club facilities and privileges. We look forward to your next visit so that we may extend...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Seafood, International, Asian, Singaporean, Chinese, Japanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $258 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Pan Pacific Hotels Group, Booking.com, Priceline, Agoda, Travelocity and Asiatravel.com Holdings so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#21 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Orchard staff and other travellers.
28 questions
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Questions? Get answers from Pan Pacific Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the refurbished rooms - Pacific Club Rooms”
 of 5 bubbles Kartik_MIKE, 15 Feb 2017 | Read review
“Upgrade to the Club room is definitely worth it!”
 of 5 bubbles Negeu, 15 Feb 2017 | Read review
“Club rooms”
 of 5 bubbles Ego13sg, 31 Jan 2017 | Read review
“Consider a Club room”
 of 5 bubbles Palmjet, 31 Jan 2017 | Read review
“great location, luxury and service”
 of 5 bubbles BiyunKK, 30 Jan 2017 | Read review
5 of 5