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Novotel Singapore Clarke Quay

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#68 of 309 Hotels in Singapore
Certificate of Excellence
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5,683 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Singapore Clarke Quay
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Showing 4,857: English reviews
Perth, Australia
Reviewed 1 week ago

I am an accor plus member but didnt really get any benefit from it.Thought we were on the executive floor but were not.Overall was ok but expected more.Pool was nice.Breakfast buffet was nice.Location is good.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank chrisrK700NI
NovotelSingaporeCQ, Manager at Novotel Singapore Clarke Quay, responded to this review

Dear chrisK700NI, Thank you for taking the time to offer feedback on your most recent stay at the hotel. I'm sorry you felt that you did not get much benefit from your ACCOR+ membership. Unfortunately, I am unable to locate you booking, hence it would be great if you can contact me directly so that I am able to resolve...

Fremantle
Reviewed 1 week ago

We arrived rather tired at 7.30 am and even tho there were some difficulties checking in, the lovely lady behind the desk, not only managed to sort them out, but she also gave us a free drink at the bar to compensate for inconvenience. Later in the week a key card wouldn't work and the duty manager quickly sorted out...

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Helpful?
Thank Arrniemac
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear Arrniemac, The pleasure is ours to have been at your service and thank you very much for your review. We regret to note the inconvenience you faced and am delighted to know that the team compensated for the inconvenience well.Your kind comments about excellent level of customer service has been shared with the teams and they are glad to...

Abu Dhabi
Reviewed 1 week ago

As a family of 2 Adults and a 10yr old we stayed over the New Year period for 4 nights. We had booked a Premium room, and queried if our child could use the lounge. However no under 12's in the lounge, but we were advised that we could either use the bar in reception for the happy hour and...

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Helpful?
Thank adasco02
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear adasco02, Thank you for your review. At Novotel, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay hence we deeply regret to note your disappointment with your experience. Your experience certainly does not in any way represent the quality of standards we strive for, and customarily maintain. Please rest assured that your...

Sydney, Australia
Reviewed 1 week ago

We stayed here for two nights in Dec and loved the location, which is right at Clarke Quay, with lots of shops, restaurants, clubs/pubs in the area. And a very convenient taxi-stand with lots of taxis if you want to venture further away. Having an Accor Platinum membership got us a better room on the premium floors with access to...

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Helpful?
Thank MJD013
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear MJD013, Thank you for being an Accor Platinum member and it’s our immense pleasure to have served you.I am glad to know that the prime location of the hotel was very convenient for you. Guest satisfaction is our top most priority and I am elated to hear that the service,views and room amenities left a positive impact on you.Your...

Bangkok, Thailand, Asia
Reviewed 2 weeks ago

The hotel is located in restaurant and bar area. It is very convenient and good for night activities. From subway, you need to walk around 5 minute to the hotel. The room is good and also good service. The breakfast is excellent.

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Helpful?
Thank rithlaksi
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear Rithlaksi, Thank you very much for taking the time to provide us a review. It’s a delight to know that the location,room and service left a positive imprint on you. Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence every day. We appreciate...

Reviewed 2 weeks ago via mobile

The property is very well located as it's right next to the ever bustling clarke quay. Loved the warmth of the staff and the services we were offered at the time of our stay. Very well prepared buffet breakfast spread and it was evident that cleanliness is the paramount consideration for the hotel management. If it's about the experience then...

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Helpful?
Thank Prateek K
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear Prateek K, It’s our immense pleasure to have served you and thank you very much for your review. We’re glad to hear that the strategic location of the hotel was good for you. Service is a top priority for us and hence we’re pleased to know that the warmth and services rendered to you by the team left a...

Reviewed 2 weeks ago via mobile

Excellent Location! Clarke quay Good welcome and service at reception. You have to go to 7th floor for reception but good lifts therefore not a problem. Breakfast was excellent with all types of choices. But really small and boring gym.

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Helpful?
Thank Allauddin J
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear Allauddin J, It’s a pleasure to be at your service and thank you very much for taking the time to provide us a review. I am glad to know that the location, breakfast and Front Desk team's service left a positive imprint on you. Reviews as such are an affirmation for us that guests appreciate the quality of our...

Reviewed 2 weeks ago via mobile

Location of the hotel is perfect. There are lot of nice restaurants and pubs within walking distance plus 7/11 and Starbucks at the ground floor of the building. Room was pretty basic and breakfast pretty average compared to hotels in Asia.

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Helpful?
Thank SPoTre
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear SPoTre, It’s a great pleasure having you stay with us. I am glad to know that the central location of the hotel allowed you to travel around with ease.Please be assured that your input and comments are precious to us as it allow us to keep on upgrading and improving our services and products. On behalf of the Management...

Sydney
Reviewed 2 weeks ago via mobile

This is a good hotel in a good location with some good staff. Everything works, all the staff are great and the food is safe, predictable and nice. The pool is also great as is the gym. With the pool however come the children so if you're part of a family it's right up your alley. It's not necessarily a...

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Helpful?
Thank SydneyLindsay
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this review

Dear SydneyLindsay, It’s a great pleasure having you stay with us. Guest satisfaction is important to us and I am pleased to hear that the team and pool were great as well as the food was nice.Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve...

Perth
Reviewed 2 weeks ago

We were in the executive floor and the smell in the bath room wasjppp disgusting and so unhealthy. Also found after many stays and in the executive rooms my mistake was to have a child with me staying at this hotel as fealt unwelcome and even with breakfast to go to main area was not good what so ever I...

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank naebadsofar
NovotelSingaporeCQ, Manager at Novotel Singapore Clarke Quay, responded to this review

Dear Naebadsofar. Thank you for taking the time to offer feedback on your most recent stay at Novotel Singapore Clarke Quay. I am bitterly disappointed that you did not enjoy your stay and subsequently leading to changing your booking for your return trip. On this occasion we have clearly let ourselves down and please rest assured we hope this will...

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Staying in The Quays

Neighbourhood Profile
The Quays
From Marina Bay, a walk along Singapore River will take you through the three Quays of the city, each offering a very different atmosphere. Boat Quay features historical sites and a buzzing riverfront vibe. Clarke Quay caters to the party crowd, while Robertson Quay appeals to the leisurely wanderer. Weekends at Robertson Quay and Martin Road also give a peek into the lives of expats in Singapore, as the riverfront teems with joggers, dog walkers, and those getting their caffeine fix over brunch or enjoying a burger and a beer. No matter what you’re up for, the three Quays have something to keep you happy, day or night.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Square
The Square
Cuisines: Asian, International, Singaporean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 

Additional Information about Novotel Singapore Clarke Quay

Address: 177A River Valley Road, Singapore 179031, Singapore
Region: Singapore > Singapore > The Quays
Price Range: $216 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotels.com and Travelocity so you can book your Novotel Singapore Clarke Quay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#61 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Singapore Clarke Quay staff and other travellers.
41 questions
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Questions? Get answers from Novotel Singapore Clarke Quay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are better hotels for young children”
 of 5 bubbles BHWA, 15 Jan 2017 | Read review
“pay for the view, you will not regret”
 of 5 bubbles alexmaria_lifanov, 14 Jan 2017 | Read review
“Marina view. Do no except a pool view unless you want to keep your balcony door closed as the noise from building works is so so bad.”
 of 5 bubbles margaretr883, 12 Jan 2017 | Read review
“Ask for a front facing room over Clarke Quay and not the backside over the building works.”
 of 5 bubbles adasco02, 5 Jan 2017 | Read review
“Aim to get a higher floors, with a view towards Marina Bay”
 of 5 bubbles MJD013, 5 Jan 2017 | Read review
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