Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#58 of 349 hotels in Singapore
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Paradox Singapore Merchant Court is often celebrated for its stellar location in Clarke Quay, with guests frequently commending the proximity to local attractions and transport. The pool and diverse breakfast options are among the amenities that receive high marks.
While many guests appreciate the hotel's cleanliness and the attentive service provided by the staff, the comfort and cleanliness of the rooms also stand out, though there are suggestions for updates and maintenance. Despite some comments on noise and room rates, the welcoming atmosphere often makes it a valued choice for travelers.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Lovely big room, fantastic location and friendly staff. We loved the pool area and accessibility to train station. The facilities provided by the hotel are excellent. It was good to note that the exterior of the Hotel was getting a fresh coat of paint as well.
Read more
Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradox Singapore Merchant Court, Marketing at Paradox Singapore Merchant Court
Responded 4 weeks ago
Dear 895lainiep Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the spacious room, prime location, and our friendly staff. It’s fantastic to know that the pool area and proximity to the train station added to your experience. We’re also pleased that you noticed the exterior painting—keeping our hotel looking its best is important to us. We hope to have the pleasure of welcoming you back soon! Yours Sincerely, Christine Choo General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed at this hotel for 3 days having booked it via the hotel's web site. Booking was easy, when I contacted them to enquire about an earlier check in time they responded quickly and whilst unable to promise said the would endeavour to assist if they were able. We were quickly checked in and during this process we were provided with complimentary bottles of cold water which was welcome after a 13 hour flight. The hotel check in time is normally 3pm but they were able to accommodate us around 12.30pm which was very welcome. Our room on the 10th floor was spacious with a super king sized bed, desk and chair, safety deposit box, safety deposit box, wardrobe and drawers. The bathroom had a large shower with plenty of shampoo, conditioner, body lotion and shower gel. In the wardrobe there was a shoe cleaning kit, sewing kit, complimentary slippers and robes, whilst in the bathroom there were complimentary tooth brushes, tooth paste, ear buds and hairdryer. All in all a well stocked room. Complimentary small bottles of water were provided each day along with a variety of tea and coffee. As in all hotels there is the obligatory mini bar which is not complimentary.
Located next to Clarke Quay made going out for breakfast and any other meals easy. Across the road is a shopping centre in which has a lovely sandwich/coffee bar that did lovely croissants filled with either tuna, turkey ham and cheese or salmon for breakfast for around S$5.9 and for an extra dollar a mug of creamy coffee. Much better value than the hotel's offering of S$42 per person if you just walked in or S$30 if you pre booked breakfast for the whole of your visit.
The hotel is very clean and well appointed, with spa facilities, self service laundry and outdoor pool and bar area. The staff are all very helpful and approachable whenever needed.
Overall this is an ideally located hotel from which to explore Singapore, using the efficient and cleaning metro is a dream and so easy once the metro card has been purchased and loaded with cash.
Read more
Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:A river front view was on offer for an extra S$10 per day plus taxes if this was a necessity.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court
Responded 16 Jan 2020
Dear susan g, Thank you for taking the time to share your experience. We are happy to know you had a fuss-free check-in and enjoyed all aspects of your stay. It is a pleasure to hear you loved the easy accessibility of our location, the comforts of the guestroom, the facilities and the attentive service from our team members. We look forward to delighting you again soon. Warm Regards, Rainer Tenius - General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I'm pleased to admit that I'm a seasoned traveler having travelled around the world twice, but more importantly having visited Singapore at least 30 times while staying at many 5 Star properties there. This was my first stay at Swissotel Merchant Court which I was honoured to do so because this property has alluded me in the past due to unavailability and high season rates. I mention location as my title to this review because it's simply that. Out of all properties I have stayed at in Singapore this one is the best located one yet. In the heart of Clarke Quay and right on the river you can't ask for anything better. Busses, MRT, River Cruises,Shopping, China Town, Restaurants, Bars and Clubs, Walking or Running it's all there on the door step. I found this property very comfortable and quiet, clean, rooms spacious. A nice sized swimming pool with a spar and plenty of room to relax on a recliner. There is an outdoor cafe and bar named the Blue Potato offering a healthy selection of food and drinks. This property offers a fair sized gymnasium and beauty spa. I was impressed with a late checkout time including a comfortable facility to have a shower and freshen up when you have vacated your room post checkout but have time to kill before a late flight etc. I was very impressed with"Yogofi" which is a mobile Wifi device for guests to carry while out of contact with the hotel's wifi, keeping you online the entire time you are a guest. Be aware, do not lose or misplace this device
Read more
Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court
Responded 7 Jan 2020
Dear Mark N, Thank you for this stellar review, and we are honoured to have received a high rating and detailed review from a well-seasoned visitor to Singapore. Your kind words will motivate us to strive even harder to exceed the expectations of our guests. Indeed, we are glad that you highlighted our central location, spacious guest rooms amiable team members and stunning view of Clarke Quay from you room. It would be a pleasure to welcome you back and to delight you with our true Swiss hospitality once again. Warm regards, Rainer Tenius - General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is excellent, with an adjacent metro station, Clarke Quay on the doorstep for food, bars and boat trips on the river, and both China Town and Raffles Hotel a gentle stroll away. The hotel serves good meals (European, Chinese and Malay) at fairly reasonable prices, and the breakfast buffet spread was first class. Our room was large with effective air conditioning, a large TV, a desk and chair with office essentials, a free safe, iron and board, and a Nespresso machine as well as tea facilities. Our bed was large and comfortable, and it all made for a very enjoyable time - even in monsoon time!
Read more
Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court
Responded 24 Feb 2020
Dear LashyDavid, Thank you for your review and wonderful recommendation of our hotel. Our team members are deeply touched by your recognition of their heartfelt Swiss hospitality. It is a great delight to hear that you were especially impressed by your spacious, well-appointed guestroom with complimentary Nespresso coffee and our delicious breakfast buffet served at Ellenborough Market Café. We are happy to hear that our hotel's central location was convenient for your exploration of Singapore's many attractions from Chinatown to Marina Bay and the Historical Civic District. We look forward to welcoming you again for another superb stay when your travel takes you back to Singapore. Warm Regards, Rainer Tenius - General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived at this hotel amidst the difficult times during Covid 19. The staff were welcoming and we felt very safe as they used thermo scanning at the door and hand sanitiser was everywhere. We decided on the Swiss Executive room which included the Executive lounge, a place to unwind after exploring in the heat of Singapore with a cool drink and a place where we could have a pre dinner drink and there were many beautiful snacks available to us. Our room was clean and very comfortable, the staff did an amazing job of making up our room daily and the bathrooms were spotless and towels fluffy! Would love to revisit Singapore in more normal times and will definitely stay here again. Best Singapore location.
Read more
Date of stay: March 2020
Value
Location
Service
Room Tip:Swiss Executive Room worth every cent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from swissotelmc, General Manager at Paradox Singapore Merchant Court
Responded 7 Apr 2020
Dear Maite65444, Thank you for sharing your great review. It is heart-warming to hear that your recent stay experience was a memorable one. Our guests and colleagues remain our top priority and we are heartened to note that you placed your trust in us to provide you with a safe and comfortable environment. We are most pleased to have shared the best of our professional Swiss hospitality with you, and we are also glad to learn you found our central location at Clarke Quay convenient and that you were at ease in your well-appointed and expertly cleaned guest room. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine Swiss hospitality once again. Warm regards, Rainer Tenius – General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are visiting Singapore en-route to elsewhere & only staying for 3 or 4 nights, this is the ideal location. It is right on the doorstep of Clarke Key. CK is without doubt the no. 1 place to be at night in Singapore ! My reservations about the hotel are really about the room quality & service levels. We upgraded at a cost of +90 dollars per night. Our new room certainly did not merit the cost of upgrade. It was badly configured & a big part of it was taken up with a businessmans desk. No good for tourists with suitcases. We had an issue one day with our room not being cleaned by the time we returned mid afternoon & we had dinner booked for 6.30. I managed to get help from Yousef in reception who organised cleaning within an hour of asking, but we had to sit around the pool whilst waiting. Fair play, he was a star !!! The breakfast room here is spacious & the variety of food is exceptional. GOOD TIP : Do not pay extra for a room upgrade. It is not money well spent.
Read more
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:Ask to view a room before being subjected to it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from swissotelmc, General Manager at Paradox Singapore Merchant Court
Responded 17 Mar 2020
Dear BigBrian_11, Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our central location and the exceptional variety of our buffet breakfast. On the other hand, we regret to know that we did not meet your expectations in other areas. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests. We hope to have the opportunity to welcome you back for an improved experience in the near future. Warm regards, Rainer Tenius - General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a lovely hotel great location & fantastic views over the river Couldn’t get a more central location Staff are very professional & there’s nothing that’s to much trouble . Can’t thank all the staff enough . The hotel is spotless The best breakfast we stayed in 4 hotels on our break & this breakfast was the best A very wide choice of food . We will be returning to Singapore & twill definitely stay again . I would like to thank all the staff for such a Lovely stay .
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court
Responded 26 Feb 2020
Dear Catharry, Thank you for taking the time to share this wonderful review. Our team is truly touched by your appreciation for our dedication to creating a welcoming and comfortable ambience at the hotel, and to deliver a memorable stay experience for all our guests. We are also glad to learn you found our central location at Clarke Quay convenient for your daily activities, and returned to a relaxing time in your well-appointed and expertly cleaned guestroom. We are delighted that you had a wonderful stay and look forward to welcoming you back for another amazing experience soon. Warm regards, Rainer Tenius - General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was a great find. Clark Quay is across the street with immediate access to the metro system, neat little eateries, and walking distance to so much of Singapore. I highly recommend staying here if you are looking at something centrally located, clean and well accompanied while being at a decent price.
Read more
Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from swissotelmc, General Manager at Paradox Singapore Merchant Court
Responded 1 Apr 2020
Dear Aclary, Thank you for sharing your experience with us. We are happy to learn that you found your stay at Swissôtel Merchant Court, Singapore to be worthwhile and were impressed with all aspects of the hotel. We look forward to welcome you back very soon for another wonderful experience. Warm regards, Rainer Tenius – General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just stayed 5 nights, had adjoining rooms as travelling with my son and mother . Rooms were great size, very clean and comfortable.
We had room service for dinner one night as got in late from a tour and it was beautiful, and very quick to deliver
Great location, very close to Clarke quay and Chinatown and 10 min walk to Raffles.
Staff very helpful when booking tours and getting you taxi. All staff are wonderful
Breakfast of a morning had a great selection of foods and as always alway over indulge in the Asian foods, they are just too yum!
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court
Responded 31 Jan 2020
Dear 3mcglynns, Thank you for your review. We are heartened to hear that you found all aspects of the hotel to be excellent, including our central location, the comforts of the guestroom, the breakfast selection at Ellenborough Market Café and the warm service delivery from our team members. We look forward to welcoming you back for another superb stay and to warm your heart with our fine Swiss hospitality once again. Warm Regards, Rainer Tenius - General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After about 30 stays in Singapore, at a variety of different high-end hotels, our past four stays have been at the Swissotel, Merchant Court and we will continue to stay there in the foreseeable future.
We like it for many reasons.
1. It’s people are always friendly and helpful, they even remember us from visit to visit and make us feel like we are at home. This is exemplified by GOBI, who now recognises us and provides excellent service in the Executive Lounge.
2. It is very well located, adjoining the Clarke Quay MRT
3. The quality of the meals are first rate, both breakfast and for club lounge happy hour.
4. The extras, especially the free laundry for club class members is very much appreciated.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court
Responded 16 Jan 2020
Dear PaulWMace, Thank you for reviewing our hotel and sharing your amazing experience with the TripAdvisor community!. We are delighted to hear that you have had four wonderful experiences with us, and we look forward to making your fifth stay and beyond even more superb! It is heartening to learn that our central location next to Clarke Quay and nearby top attractions has elevated your overall trip to Singapore. Your kind compliments to Gobi at the Swiss Executive Lounge is warmly appreciated, and a reflection of the heartfelt Swiss service we seek to impress every valued guest with. It would be our greatest pleasure to welcome you back for another enjoyable experience soon. Warm regards, Rainer Tenius - General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry, but I would recommend to contact the hotel as not every room has a balcony. They are very supportive and can answer at which floors balconies are available.
"Nothing negative at all. The MRT (tube trains) were within 2 mins walking a fabulous and very cheap way to get around. Everywhere is so flat and pedestrian friendly. "
There are more places to choose from in the Singapore area.
PRICE RANGE
S$268 - S$371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel merchant court hotel singapore, swissotel merchant court singapore
FORMERLY KNOWN AS
Swissotel Merchant Court Singapore
LOCATION
SingaporeSingaporeClarke Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
476
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
