We enjoyed our stay during 12-15 Aug. Specially shout out to breakfast team , restaurant was quite busy and crowded. We were being taken care by Suhaila and her team, most of them are friendly and helpful. Food variety was huge. Thank you for excellent service, we will definitely be back soon.
Went for a Staycation Firstly asked for earlier check-in, didn't get it,, Was asked to come at 3.. Went at 4.. Waited at least 20 mins for the processing to be done, there was no queue at all.. Definitely need to improve in this portion Didn't get a good view but that depends on which room you are allocated i guess Room was spacious, neat, clean and tidy Bed was extremely comfortable, Aircon was good Staff were friendly and helpful The location of this place is awesome, stones throw away from Clarke Quay with many bars and restaurants, walking distance to Chinatown and Boat Quay as well Central mall is just next door Buffet breakfast had a wide nice spread, not finger licking great tasting but was good Great place to stay but in my opinion i find the price a tad bit pricy…
Hotel nice positioned to really walk to the most important points in Singapore. Service can be improved (a bit too slow and sometimes we had to ask twice or three times for things we needed). Breakfast is ok, with a lot of choices but again service must be improved.
Customer care is restricted and not very friendly staff. You are on your own. Housekeeping and room service is marginal. Rooms are done up and clean alternate days, they will not even care to give you water bottles or towels. The rooms have reasonable view but obstructed by extremely dirty windows. This hotel is only selling its location there is nothing more here.
Everything about the hotel was good except for an incident in the last day where it left a bitter taste in my mouth. I was a guest for 2 nights. On the last day (12 Aug 22), when I was having my breakfast, i saw the supervisor (the specky lady wearing black suit with a pony tail. I assume she was Filipino from her accent) reprimanding an old auntie waitress for some issues. The supervisor said something while she pointed her finger 1cm in front of the old aunties face. The old auntie probably made some mistake (i guess) but as a supervior/boss, It would be best if you could have a little EQ and leadership quality. Get your staff to work with you. Not work for you!! After bring repreimanded, the poor old auntie was visibly disturbed but eventually she was smiling again. Good on you auntie, do not let such kind of bosses ruin your day. Hi auntie, if you are reading this, i wish you a pleasant and great day ahead.…
We stayed for 8 nights at the Paradox Singapore Merchant Court. The staff were very friendly, and provided service at the highest level. Water bottles were provided in abundance! Special thanks goes to Mike at the front desk. He was extremely helpful, and went above and beyond on our last day, making our trip that much easier. We weren't sure what the tipping policy was in Singapore, but Mike deserves a big one :) The hotel amenities are also excellent. The room was spacious, and the bed was comfortable. Noteworthy also was that the room came with a large bathroom, with the basin inside- a rare commodity in Singapore hotels (based on our research). Another convenience was that the Smart TV allowed screensharing from our tablets. The location of the hotel was also stellar. It's located right next to the Clarke Quay MRT station- making traversing across Singapore very easy. It's also right next to the Clarke Quay Mall, and Clarke Quay itself (along with the river). A big thank you to the hotel staff for making our stay so memorable. Highly Recommended!…
We upgraded to the Executive Suite. The room was gorgeous and space is amazing. The service was also top notch as we asked the staff to surprise my folks with the upgrade which they kindly obliged with a birthday cake and card. The suite also had a spectacular view of Marina Bay. Highly recommended!
Well located property within walking distance of Chinatown, Boat Quay and the Merlion Park. Loads of restaurants close by. Whilst the hotel is a little tired, it provided all the services you require. Nice pool area but no service. Good gym.
We were a group of 11 who stayed for 5 nights. Every phase of the hotel operation was faultless. Rooms well appointed and made up each to day to a high standard. Murni and her staff of Elle, Patti & Cindy at the Crossroads Bar were professional and courteous.Murni’s attentiveness to her customers is outstanding and a great asset to the hotel. Check in/out was efficient and seamless. Concierge were always helpful and great at organising cabs. Food and service in the restaurant was to a very high standard. Everything about this hotel was first class. Thoroughly recommended Matt, Sydney Australia
I stayed at Paradox Court with my husband and two teenage children for a short stopover break on our way from the UK to Bali. The hotels location is ideal allowing you to walk to lots of popular landmarks including Chinatown, Marina Bay and the Quay.