Furama City Centre
60 Eu Tong Sen Street, Singapore 059804 Singapore
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Avg. S$171 /night, 12/7 - 12/8
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4.0
#102 of 349 hotels in SingaporeLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
An ASEAN Green Hotel and BCA Green Mark Platinum Award (Existing Buildings) winner, Furama City Centre is centrally located in Chinatown, in the Central Business District (CBD) and at the fringe of Shenton Way. This exquisite 445-room business hotel is equipped with wireless broadband connection and function rooms that can seat up to 750 guests. With a range of accommodation choices, guests are assured of a comfortable stay with its 24-hour room service, an in-house F&B outlet - Tiffany Cafe & Restaurant – that serves food from a Malay kitchen, and a Lobby Lounge with an extensive wine and snacks list. Retail, dining, attractions and entertainment are easily accessible within walking distance. Chinatown MRT station is a short 5-minute walk via a sheltered link bridge, whilst the Singapore Changi Airport is a mere 20-minute drive away.
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Property amenities
Parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Chinese, Filipino, Indonesian and 1 more
Location
60 Eu Tong Sen Street, Singapore 059804 Singapore
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Changi Airport
18 km•
See all flights
Seletar Airport
14.8 km•
See all flights
Telok Ayer
9 min•Singapore Mass Rapid Transit
Car Hire
544 Restaurants
within 0.5 kilometers
Reviews
4.0
4,047 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Furama City Centre hotel stands out for its exceptional location, nestled close to Chinatown and various Singapore attractions, as frequently commended by guests. The cleanliness of the rooms generally meets traveler expectations, although some would prefer more regular housekeeping. While the service garners compliments for staff friendliness and efficiency, experiences with room quality vary, with certain guests suggesting updates are necessary.
Amenities are acknowledged for their convenience and family orientation, yet some believe a refresh is in order. The overall atmosphere is considered comfortable, but opinions on value for money are divided.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Mixed
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
Did a short staycation and chose to stay in the Premiere Club Room, main difference is that there is a really nice bath tub and a separate shower. The bed is very comfortable that my husband says its good cos he didn't get a backache (He's very particular about beds). They also allow you to choose the pillow type.
Unfortunately, we didn't have proper shower condiments like shampoo, conditioner, moisturizer. They gave us the same bar soap for the sink and the toilet. The hot water is crazy hot everytime. We didn't bother asking for it cos we just made do with it.
The check in service really needs improvement as my husband felt that the service staff was just trying to chase him off. Disappointing. And when they delivered the pillow and also the bucket of ice/glasses we requested, it was done without even greeting and more of a "here u go and bye" kind of attitude. We wanted to tip but he rushed off, so I guess we saved on that.
The executive lounge service was definitely better and they do come to your attention when needed and the food got replenish when it was empty. Decent food and drinks offering, has a big TV so that you can watch CNA and catch up on news.
As for breakfast at Tiffany's Cafe, the variety is decent, has a live egg station and had a good meal. Unfortunately, I think the staff need to remind guests not to sit on tables that do not fulfil the 1m distance. I didn't know until I saw the sign.
The gym is smaller than the Riverfront one and it's in the same area as the laundry machines ($8 per wash/dryclean). Saw it has some weights and even a water cooler (which is great).
The pool is pretty small so it's more of a dipping pool than the swim laps.
The hotel is also doing some renovation, so it warns guests that it starts from 9am to 6pm.
The main thing that is the selling point is the location, it is very near Chinatown Point, which is near Chinatown MRT and also Clark Quay MRT. If you are a foodie, you can stay here and eat all the various kinds of food at Chinatown area.
Oh, and the view from my room was fantastic.. The skyline had the Singapore Flyer, MBS and all.. really nice!
Unfortunately, we didn't have proper shower condiments like shampoo, conditioner, moisturizer. They gave us the same bar soap for the sink and the toilet. The hot water is crazy hot everytime. We didn't bother asking for it cos we just made do with it.
The check in service really needs improvement as my husband felt that the service staff was just trying to chase him off. Disappointing. And when they delivered the pillow and also the bucket of ice/glasses we requested, it was done without even greeting and more of a "here u go and bye" kind of attitude. We wanted to tip but he rushed off, so I guess we saved on that.
The executive lounge service was definitely better and they do come to your attention when needed and the food got replenish when it was empty. Decent food and drinks offering, has a big TV so that you can watch CNA and catch up on news.
As for breakfast at Tiffany's Cafe, the variety is decent, has a live egg station and had a good meal. Unfortunately, I think the staff need to remind guests not to sit on tables that do not fulfil the 1m distance. I didn't know until I saw the sign.
The gym is smaller than the Riverfront one and it's in the same area as the laundry machines ($8 per wash/dryclean). Saw it has some weights and even a water cooler (which is great).
The pool is pretty small so it's more of a dipping pool than the swim laps.
The hotel is also doing some renovation, so it warns guests that it starts from 9am to 6pm.
The main thing that is the selling point is the location, it is very near Chinatown Point, which is near Chinatown MRT and also Clark Quay MRT. If you are a foodie, you can stay here and eat all the various kinds of food at Chinatown area.
Oh, and the view from my room was fantastic.. The skyline had the Singapore Flyer, MBS and all.. really nice!
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Date of stay: March 2020
Value
Service
Sleep Quality
Room Tip:Â Higher floors might have better views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FuramaCityCentre, The Furama Team at Furama City Centre
Responded 12 Apr 2020
Dear jessiehenglim, Warm Greetings from Furama City Centre and thank you for sharing your experience with us. We thank you for the valuable feedback and as our valued guest, your feedback is important to us as we strive to improve each and every day. We are glad to know that you have enjoyed staying in our Club Premier room with scenic view, comfortable bed and also a pillow menu. We are constantly upgrading our hotel and therefore, the pool area was also in some work progress so that guest can bask in comfort in their next visit. Once again, thank you for taking the time to write to us, and we hope to welcome you back in the near future. Warmest Regards, The Furama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel as part of the Singapore Stopover package.
The location in Chinatown is excellent. Connected by overhead walkways to China Town Point Shopping Centre as well as People's Park Centre there is plenty of food and shopping and transport within 5 mins of stepping outside the hotel.
The staff were welcoming and helpful and on check in we were kindly upgraded to a Deluxe Room which was very comfortable, clean and spacious.
The bed was excellent and very comfortable.
The bathroom was spacious and had a separate shower.
The toilet has a very strange siphon type flush mechanism which doesn't always work and I found it very frustrating. Then all of a sudden it randomly works.
The hairdryer is located and fixed inside the drawer of the desk. This is a bit odd.
Overall the hotel decor and facilities are dated from the hallways to the stained carpets to the lifts (with the annoying card slots).
The pool area is very small and there isn't enough lounges for seating/relaxing.
Breakfast was included but we preferred to walk outside for a local meal at one of the many hawker centres nearby.
Currently the hotel is undergoing external renovations. I don't know if we'd stay at the Furama City Centre again but certainly we enjoy this location.
The location in Chinatown is excellent. Connected by overhead walkways to China Town Point Shopping Centre as well as People's Park Centre there is plenty of food and shopping and transport within 5 mins of stepping outside the hotel.
The staff were welcoming and helpful and on check in we were kindly upgraded to a Deluxe Room which was very comfortable, clean and spacious.
The bed was excellent and very comfortable.
The bathroom was spacious and had a separate shower.
The toilet has a very strange siphon type flush mechanism which doesn't always work and I found it very frustrating. Then all of a sudden it randomly works.
The hairdryer is located and fixed inside the drawer of the desk. This is a bit odd.
Overall the hotel decor and facilities are dated from the hallways to the stained carpets to the lifts (with the annoying card slots).
The pool area is very small and there isn't enough lounges for seating/relaxing.
Breakfast was included but we preferred to walk outside for a local meal at one of the many hawker centres nearby.
Currently the hotel is undergoing external renovations. I don't know if we'd stay at the Furama City Centre again but certainly we enjoy this location.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FuramaCityCentre, The Furama Team at Furama City Centre
Responded 12 Apr 2020
Dear dumpling_18, Warm Greetings from Furama City Centre and thank you for sharing your experience with us. It was a delight to know that you have enjoyed the great hotel location with the MRT station within walking distance and 5 minute walk to Clarke Quay. The strategic hotel location with easy access to restaurant, shopping malls and most of the tourist attractions. We are glad to know you have enjoyed staying in our clean, spacious and comfortable room. We have highlighted the issues to the team concerned and rest assured that we will definitely keep your feedback into consideration for them to work on improving it. Once again, thank you for choosing Furama City Centre and we look forward to welcoming you back in the near future. Warmest Regards, The Furama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Had two stays at this hotel, one for 5 days then a 3 day stay at the end of the holiday. Check-in was very good, although automated a member of staff was available to assist. Our original "executive" room had a great view being on the 23rd floor, but looked tired - furniture scratched, carpets messy. After a quick conversation with the receptionist, we were moved a little further away into an executive deluxe room which was much better. Location is excellent, being on the edge of Chinatown and within walking distace to both Clarke Quay and Boat Quay. Marina Bay only takes about 30 mins walk along the river. Chinatown MRT is approx 8mins walk. Breakfast is very good with ample choice for both Asian and western tastes and regularly replenished. We ate out in the evenings but noticed that the dining room was always very busy which is a good sign especially as Singapore has so many eating options. Had limited use of the pool, there is an external refurbishment going on and it does impact on your poolside comfort and the hotel really should have let prospective guests know about this when booking, but as we were out most of the day, it wasn't too much of an inconvenience.
It is well worth paying for an executive room, apart from a free breakfast you also have use of the executive lounge where form 1800 - 2000 hrs there is a free bar and some really nice canapes / snacks. Warning, the lounge does get very busy for obvious reasons. We booked direct with the hotel and got a good rate.
Special thanks to Pauline on reception who was always very helpful and a credit to the hotel. Would certainly stay at this hotel again.
It is well worth paying for an executive room, apart from a free breakfast you also have use of the executive lounge where form 1800 - 2000 hrs there is a free bar and some really nice canapes / snacks. Warning, the lounge does get very busy for obvious reasons. We booked direct with the hotel and got a good rate.
Special thanks to Pauline on reception who was always very helpful and a credit to the hotel. Would certainly stay at this hotel again.
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Date of stay: March 2020
Value
Location
Service
Room Tip:Â High level executive city facing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FuramaCityCentre, The Furama Team at Furama City Centre
Responded 25 Mar 2020
Dear 881nikm, Warm Greetings from Furama City Centre and thank you for sharing your experience with us. It was a delight to know that you have enjoyed the great hotel location with the MRT station within walking distance and 5 minutes walk to the shopping mall across the linked bridge. The strategic hotel location for shopping and dining within the vicinity as well as easy access to most tourist attractions. We are glad that you enjoyed staying in the clean room and you were impressed with the function of the check-in kiosk. We thank you for the compliment for our helpful staff Pauline and will certainly convey the message to her. Due to the facade upgrading works, it does impact on the swimming pool ambience, we sincerely apologize for the inconvenience caused and will welcome you back once the upgrading works are completed. Once again, thank you for choosing Furama City Centre and we look forward to welcoming you back in the near future. Warmest Regards, The Furama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service at this hotel is absolutely appalling. When I asked if I could get more bottled water sent to my room, I was told that I can just drink the tap water from the toilet. A ridiculous response to such a simple request.
Then when I kindly said that I would prefer to drink bottled water, they said that they would send some up for me. After waiting for an entire day and calling them 5 or more times to remind them, they kept saying that they would bring it up and never did. Not only that but the front desk was virtually uncontactable as they would blatantly ignore calls (literally 10 times in a row), and only pick up when convenient for them. I would only get a response maybe 1 out of the 10 times I would call them. And this is the front desk that we are expected to call in the case of a fire or a medical emergency...
This is by far the most disgusting level of service that I have ever experienced at a hotel, and for anyone who is considering staying here, I guarantee that you will receive better service at a motel. For your own sake, please do not stay at Furama City Center. You will literally have the worst hotel experience ever.
This only covers the issues with service and staff. There are a number of different issues related to in-room facilities and the virtually non-existent internet connection.
Then when I kindly said that I would prefer to drink bottled water, they said that they would send some up for me. After waiting for an entire day and calling them 5 or more times to remind them, they kept saying that they would bring it up and never did. Not only that but the front desk was virtually uncontactable as they would blatantly ignore calls (literally 10 times in a row), and only pick up when convenient for them. I would only get a response maybe 1 out of the 10 times I would call them. And this is the front desk that we are expected to call in the case of a fire or a medical emergency...
This is by far the most disgusting level of service that I have ever experienced at a hotel, and for anyone who is considering staying here, I guarantee that you will receive better service at a motel. For your own sake, please do not stay at Furama City Center. You will literally have the worst hotel experience ever.
This only covers the issues with service and staff. There are a number of different issues related to in-room facilities and the virtually non-existent internet connection.
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Date of stay: December 2020
Value
Rooms
Service
Room Tip:Â The service is absolutely horrendous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked a Deluxe Double room several months in advance. When I arrived I found scaffolding and dropsheets on the balconyo, an ironing board that collapsed in use, poor lighting around bathroom mirror and curtain off ring. I made a list of complaints and took it to the manager. Within hours I had been moved up to a far superior room at no extra cost, offered a free dinner and had my pillowcases changed every day. It was excellent. The hotel has an interesting and entertaining vibe. I would certainly stay there again - but not in a room on floors where renovations are being carried out!
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Â Above Level 4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FuramaCityCentre, The Furama Team at Furama City Centre
Responded 5 Feb 2020
Dear Margaret O, Warm Greetings from Furama City Centre, Singapore! It was a delight to know that you have enjoyed the excellent hotel location with the MRT station within walking distance and 5 minutes walk to Clarke Quay. The strategic hotel location for shopping and dining within the vicinity as well as easy access to most tourist attractions. As our valued guest, your feedback is important to us as we strive to improve each and every day, It is of deep regret that your stay experience with us was not up to your expectations. We have relayed the highlighted issues to the team who will be doing a follow up after a review. We will take a stricter stance to conduct even more maintenance checks, and to ensure during these checks, it has met the guidelines. Rest assured we will take your feedback seriously and going forward, we will definitely look into improving these areas. Once again, thank you for letting us know your thoughts and we look forward in welcoming you back in the near future. Warmest Regards, The Furama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went and did a pre check-in registration in the morning when there was no queue. They even gave us a call when the room was ready. We came in and the check-in took approx. 10mins. As per our request they provided us a room on a higher floor. The room was huge with beautiful view. The breakfast and complimentary snacks in the executive lounge was okay for the price that we paid. Avoid room dining-in as we found the food quality not good. Lot of markets and hawkers centers within walking distance with great food. We were luckily able to book a swimming pool slot but the water was rather chilly in the morning. The TV in the room was not working and they were not even able to rectify the issue. The room will be cleaned only after three days of stay but they will replenish the items upon request. Visit at a less busy time for better service.
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Date of stay: December 2021
Value
Rooms
Service
Room Tip:Â High floor Executive King suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revisit the hotel 2 years later. Despite its location and cheaper rent, I feel the hotel is deteriorating in certain areas.
1. The hotel uses a new AV system to replace the old TV system. However it is difficult to use, only Mediacorp and CCTV channels are available, and the signal is always interruptedÂ
2. The in house WiFi only has a fair use limit of 4GB. Do you think this is sufficient? (Though you can reconnect afterwards)
3. The ventilation system of the corridor should be improved.
1. The hotel uses a new AV system to replace the old TV system. However it is difficult to use, only Mediacorp and CCTV channels are available, and the signal is always interruptedÂ
2. The in house WiFi only has a fair use limit of 4GB. Do you think this is sufficient? (Though you can reconnect afterwards)
3. The ventilation system of the corridor should be improved.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FuramaCityCentre, The Furama Team at Furama City Centre
Responded 16 Jan 2020
Dear jackli2011, Warm Greetings from Furama City Centre and thank you for sharing your experience with us. We thank you for the valuable feedback and as our valued guest, your feedback is important to us as we strive to improve each and every day. Rest assured we will take your feedback seriously and we have relayed the highlighted issues to the team who will be doing a follow up after a review. Going forward, we will take actions immediately to ensure our guests bask in comfort during their next visits. Once again, thank you for letting us know your feedback with us and we look forward in welcoming you back in the near future. Warmest Regards, The Furama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked through third party website, upon arrival, there were two front desk agents, the gentleman was doing some bills settlement and we were being served by a lady. There was no smile (even though she's wearing a mask, you can tell if there's a smile or none) and her tone wasn't cheerful to greet the guests. My boyfriend was standing at the empty counter while waiting. Another guest came along and the male front desk agent, showing his hand gesture "shoo" my boyfriend away so that he can attend to the other guest without saying a word. Not professional at all.
After we checked into our room, we wanted to use the kettle and there was water in it. Did housekeeping not check and pour away the water while cleaning the room?
The water heater was another issue. No matter how we turn the knob, it's hot water. And very hot I must say.
Overall, room was ok but there are other area of concerns which the Management need to look into.
After we checked into our room, we wanted to use the kettle and there was water in it. Did housekeeping not check and pour away the water while cleaning the room?
The water heater was another issue. No matter how we turn the knob, it's hot water. And very hot I must say.
Overall, room was ok but there are other area of concerns which the Management need to look into.
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Date of stay: April 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FuramaCityCentre, The Furama Team at Furama City Centre
Responded 12 Apr 2020
Dear Baileys_Travel27, Warm Greetings from Furama City Centre and thank you for sharing your experience with us. As our valued guest, your feedback is important to us as we strive to improve each and every day, going forward, we will definitely look into improving service standards and conducting training for our staff in order to provide excellent service to our guests. We have relayed the highlighted issues to the team who will be doing a follow up after a review. Rest assured we will take your feedback seriously and take actions immediately. We will take a stricter stance to conduct even more cleanliness checks, and to ensure during these checks, it has met the guidelines. Once again, thank you for choosing Furama City Centre and we look forward to welcoming you back in the near future. Warmest Regards, The Furama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There was a great deal on connecting rooms so I decided to book for a bigger place where everyone can sleep comfortably and no need to fight for the washroom.
Location is great. There is a connecting bridge to Chinatown Point where Chinatown MRT is located. No problem with local food as Hong Lim is nearby. Clarke Quay station is also nearby. We were moving around by train and no worries about traffic as it gets pretty heavy during peak periods.
The rooms were a disappointment though. It's OK if the rooms were aged. But we were given rooms where everything was falling apart. We had 1 TV set in each room. Both were faulty. TV boxes need to be constantly restarted and content was available in 1 but not the other. Showering was a pain as the heater had issues. Hot and cold water cannot be controlled. WiFi was intermittent. Hair dryer didn't work. Certainly looks different from the pictures on Internet.
No complaints on service. Service was prompt when we needed towels, water, pillows etc. Check in was fast and we got a room even though it was before check in time.
Location is great. There is a connecting bridge to Chinatown Point where Chinatown MRT is located. No problem with local food as Hong Lim is nearby. Clarke Quay station is also nearby. We were moving around by train and no worries about traffic as it gets pretty heavy during peak periods.
The rooms were a disappointment though. It's OK if the rooms were aged. But we were given rooms where everything was falling apart. We had 1 TV set in each room. Both were faulty. TV boxes need to be constantly restarted and content was available in 1 but not the other. Showering was a pain as the heater had issues. Hot and cold water cannot be controlled. WiFi was intermittent. Hair dryer didn't work. Certainly looks different from the pictures on Internet.
No complaints on service. Service was prompt when we needed towels, water, pillows etc. Check in was fast and we got a room even though it was before check in time.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip:Â Use the MRT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed from 23 Dec (check in) to 27 Dec (check out) 2021. One of the worst hotel experiences ever.
Check in was problematic. Stated in the booking we wanted a single king sized bed but was told only rooms two twin beds were available at the point of check in (~3.30pm). We had to wait 2h for the room with king sized bed. We decided to wait.
No room cleaning services at all. When asked, hotel states cleaning services only happen on the 3rd day of stay.
On 24 Dec morning, a bag of towels and things to replenished was placed on the chair. Rubbish and used towels not removed.
On 25 Dec morning, the towel bag was placed outside the room, on the floor - very unhygienic. Just pure laziness, as the previous day they showed that they could at least leave it on a chair in the room.
On 26 Dec (the supposed day of room cleaning), there wasn’t even towel replacement. We headed out at 11am and informed reception to clean our room as it was our 3rd day of stay. Receptionist recorded on a piece of paper our room number and said ok. Came back at 2pm and room is untouched. Called reception as we needed towels to shower, to which we were told to wait as someone would be heading up. While waiting, we noticed the staff wheeling cleaning equipment approaching every single room except ours - to which we were extremely bewildered. Continued waiting and called reception after about 45 min, to which we got the same answer. So we gave up and decided to rest, placed the privacy notice outside, but got interrupted by a hotel staff spamming the doorbell. While walking to answer the door, the hotel staff unlocked our door (even though we clearly displayed the do not disturb sign) - extremely unprofessional behaviour. The staff then proceeded to pass us new towels but no cleaning was done that day. We were so infuriated and disappointed with their staff that we did not bother contacting them any further, and decided to clean the room ourselves, tidying rubbish and used towels and placing them outside our door.
Other than our experiences, we also noticed long queues on 24 Dec and 25 Dec evenings for check in. This is similar to previous reviews stating long waits for check in.
On 23 Dec (check in date), noticed that gym was fully booked from all the way to 26 Dec and pool was fully booked till 25 Dec. Do consider that you may not be able to use any of these facilities given their capacity.
In summary, definitely will NOT recommend Furama City Centre for your stay, especially for the price they are charging. It is likely that you will not get the level of service you are expecting.
Check in was problematic. Stated in the booking we wanted a single king sized bed but was told only rooms two twin beds were available at the point of check in (~3.30pm). We had to wait 2h for the room with king sized bed. We decided to wait.
No room cleaning services at all. When asked, hotel states cleaning services only happen on the 3rd day of stay.
On 24 Dec morning, a bag of towels and things to replenished was placed on the chair. Rubbish and used towels not removed.
On 25 Dec morning, the towel bag was placed outside the room, on the floor - very unhygienic. Just pure laziness, as the previous day they showed that they could at least leave it on a chair in the room.
On 26 Dec (the supposed day of room cleaning), there wasn’t even towel replacement. We headed out at 11am and informed reception to clean our room as it was our 3rd day of stay. Receptionist recorded on a piece of paper our room number and said ok. Came back at 2pm and room is untouched. Called reception as we needed towels to shower, to which we were told to wait as someone would be heading up. While waiting, we noticed the staff wheeling cleaning equipment approaching every single room except ours - to which we were extremely bewildered. Continued waiting and called reception after about 45 min, to which we got the same answer. So we gave up and decided to rest, placed the privacy notice outside, but got interrupted by a hotel staff spamming the doorbell. While walking to answer the door, the hotel staff unlocked our door (even though we clearly displayed the do not disturb sign) - extremely unprofessional behaviour. The staff then proceeded to pass us new towels but no cleaning was done that day. We were so infuriated and disappointed with their staff that we did not bother contacting them any further, and decided to clean the room ourselves, tidying rubbish and used towels and placing them outside our door.
Other than our experiences, we also noticed long queues on 24 Dec and 25 Dec evenings for check in. This is similar to previous reviews stating long waits for check in.
On 23 Dec (check in date), noticed that gym was fully booked from all the way to 26 Dec and pool was fully booked till 25 Dec. Do consider that you may not be able to use any of these facilities given their capacity.
In summary, definitely will NOT recommend Furama City Centre for your stay, especially for the price they are charging. It is likely that you will not get the level of service you are expecting.
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Date of stay: December 2021Trip type: Travelled as a couple
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As much as you like to drink and snacks are available
Not sure but I think they do we stayed in executive
There was free wifi in our room and it was quite reasonable. I have heard there may be some black spots but can only say ours worked well.
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"The location is great, but the hotel is a little run down and could use some TLC. We enjoyed both the breakfast in the morning and the HH."Read full review
"The club room was worth the extra price. Rooms facing the wheel have amazing views. "Read full review
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PRICE RANGE
S$159 - S$238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
furama hotel singapore, furama city centre singapore, furama city centre hotel singapore, furama singapore
LOCATION
SingaporeSingaporePearl's Hill / Outram / Central Area/City Area
NUMBER OF ROOMS
445
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingFURAMA CITY CENTRE (S̶$̶2̶0̶8̶) S$181: UPDATED 2024 Hotel Reviews, Price Comparison and 2,087 Photos (Singapore) - Tripadvisor
Frequently Asked Questions about Furama City Centre
Which popular attractions are close to Furama City Centre?
Nearby attractions include Ransack Puzzle Hunt Adventure (0.3 km), Black Crow Taxidermy & Art (0.4 km), and East Inspirations (0.5 km).
What are some of the property amenities at Furama City Centre?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Furama City Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Furama City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Furama City Centre?
Conveniently located restaurants include Chocoelf, FOC Restaurant, and Song Fa Bak Kut Teh, Chinatown Point.
Are there opportunities to exercise at Furama City Centre?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Furama City Centre have airport transportation?
Yes, Furama City Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Furama City Centre located near the city centre?
Yes, it is 0.7 km away from the centre of Singapore.
Are any cleaning services offered at Furama City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Furama City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.