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1A Cuscaden Road Hotel Jen Tanglin Singapore, Singapore 249716 Singapore
15 people are viewing this hotel
Hotel direct offer!A Suite Life at Tanglin
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US$182
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Free cancellation until 07/10/22
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Singapore Tanglin by Shangri-La
Updated 18/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#79 of 377 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
Create memories around the hotel, steps away from the greenery at Botanic Gardens and the quaint enclave at Tanglin. Shangri-La Cares - Your Well-being In Our Care Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Learn more about our health and safety commitment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Karaoke
Babysitting
Car park
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Children's television networks
Kids pool
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Chinese, Burmese, Filipino and 4 more
Hotel links
Special Offer:Super Value Stay
1554Reviews77Q+A100Room tips
Traveller rating
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Most Recent
jonj777 wrote a review 18 Sep
Brisbane, Australia9 contributions10 helpful votes
My wife and I stayed 3 nights (3 -6 September 2022) we payed for club status and I highly recommend you pay extra for it because it's well worth it.every afternoon there's high tea and every evening from 6pm to 9pm there's cocktails which includes unlimited alcoholic beverages and a selection of hot food and snacks, which includes cheese, small goods, sushi, curry puffs, one night there was curry fish which was delicious (if you not a big eater it will suffice for dinner) BTW the buffet breakfast is one of these best in Singapore (very big range Western and oriental cuisine) # rooms clean and modern however a little small. # checkin process was realistically too long, I noticed many guests looking inpatient and rolling there eyes whilst waiting in que.I can't see why club guests can't be processed in the club room (other hotels do that) # location of hotel is excellent, 15 min walk from the famous Orchard Rd shopping precinct and adjacent to the Tanglin mall shopping centre (very handy)
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paolo wrote a review May 2021
3 contributions4 helpful votes
Hotel's Favourite
Great hotel, friendly people, and lots of variety of food. I love the weekly activities and the motivational notes served with meals every day. My 21days wouldnt be that great without you all. Excellent job.
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Communications HJTS, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 27 May 2021
Dear PaoloDrilon, Thank you for the review. The team would like to wish you a hearty congratulations on successfully completing your SHN. We are delighted to know that the stay experience had been wonderful and that you enjoyed the support we provided. Best regards Vathsala Subramaniam, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nino F wrote a review 16 Sep
6 contributions
I love the Hotel. The ambiance is nice. Simple yet elegant. Hotel staff are well mannered and corteous. I must say that i will be happy to stay here next time i visit Singapore. Kuddos to the hotel management.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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XingHui LAI wrote a review 9 Sep
Singapore, Singapore79 contributions69 helpful votes
5 star hotel. But I would rate a 4.5. Checked in 7th Sept and out on the 8th. The initial check in was 3pm and I arrived earlier at 1pm. Was served by Inah and she upgraded our room to a suite as my partner was having her bday! 1st Special shout-out to her! Thank you! When we arrived our room, the interior was retro and we simply loved it! However, there was a huge fridge with nothing inside, which is kinda weird. The microwave oven is due for servicing as the numbering display is half broken and we were trying to figure what settings to configure to heat food up. Suggestion: at least put some canned drinks to make it worthwhile for the electricity to run? One of the key decision to book this place was the jacuzzi pool but was sad that: 1. We are unable to find it despite asking around. 2. It is not unisex. 3. It is closed at 8pm, so we didn't get to use it. So we used the pool instead. The water is abnormally salty for X reasons, probably badly maintained as there are brown stains around the walls. We used the relaxation pool and the friendly lifeguard on duty was kind enough to show us to activate the function! Pool closes at 9pm so you will need to plan usage. 2nd Special Shout-out to the Lifeguard! Thank you! Breakfast was okay and the cook/chef on the omelette station is very lively and friendly on a 8.30am. I was amused that almost all the staff had the 'angmoh accent' or voice change when speaking to tourists while there are food promoting on local flavours. Try to be yourselves to bring out the authentic experiences! 3rd Special Shout-out to the heroes on the F&B 师傅-s! Stay healthy, eh! Services was kind of slow as the floor staff are mostly (or probably) tertiary students on part-time casual work, which is understandable as it reminds me of myself as a student as well many many years back. What triggers me for not putting a huge solid 5 stars was the staff wiping the tables, is using the same cloth numerous times without any disinfectant; meaning probably spreading germs/dirty stuff/food remains on the whole (multiple) tables. 1. Huge spray was spotted at the serving station and I hope it is not just for show. 2. I saw a staff not sweeping food remains onto the floor but instead, collecting by hand and pouring it into their apron. (Not sure if can be questionable positive ) Since now it is post-covid period, perhaps, the cleanliness can up the game more and be improved, since even fast food Macdonalds have different cloth for clearing food remains and disinfecting tables. I would suggest, having latex gloves is good for starters. Not forgetting the lounge, the food selection was okay. Kudos to the staff being knowledgeable for introducing what is being offered there! After I left the premises, I realised that I left my favourite shorts in the room (yes, this is kinda weird for many for a Lost and Found). Called the hotel hotline at ungodly 1am trying my luck if they did found it. Sure enough, they followed up and gave back a return call! 4th Special shout-out to the Customer Representative that entertained my call and Housekeeping that found my item. (Apologies that I didn't got their names) Overall, it has been a wonderful stay and I would be definitely coming back again! Other than relaxation for a staycay, I learnt something about excellent customer relationship should be, which I didn't understand much when I was a teenager. P.s. (#1) Jenna the robot. Kinda interesting. Wondering what kind of technology is it running (either WiFi or Bluetooth to track movement around the place?) P.s. (#2) if possible, the check-in timing can be earlier? Else people can't really explore what the hotel can actually offers! P.s. (#3) it would be great if there is a page where we can send enquiry for lost and found item. I did a Google Search on Hotel Jen and found that Gateway premises have a page for it.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: It is one of the more modern new age hotel in the vicinity of Tanglin/Orchard. Give it a go and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Karim Z wrote a review 6 Sep
Düsseldorf, Germany40 contributions7 helpful votes
I wanted to stay on my last day in a nice Hotel near Orchard road, so i decided to try this one out. The choices were plenty, but the price for this one was reasonable. I decided to go there without booking and i was lucky they had one room available. Mrs. Inah is a very professional, high class trained staff that could go through the check in with ease. I could also observe that other guests were happy to talk with her, so i hope next time i check in she is the Manager. During the night i could also talk to the frot desk staff and he was also very easy to talk to. The room was clean, very good view, refrigerator, couch etc. all there with nothing left to want more. Pool was very big in my opinion compared to other hotels i saw in singapore, however children should not be left alone at the big pool because of the dept. (there is Hotel staff there as well). Gym i did not try out, but from what i saw also all you need should be there. However for the price breakfast was not included, so i decided in the morning to get some food from the 7 eleven just arround the corner of the Hotel. No wishes left after i checked out, except i would like to stay here again!
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communications HJTS, Owner at JEN Singapore Tanglin by Shangri-La
Responded 2 weeks ago
Dear Karim, thank you for your review and we are pleased that you enjoyed your stay. Your comment on our staff, Inah is well received. We look forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travellingwithridz wrote a review Aug 2022
Singapore, Singapore2 contributions
1) Appreciate that the room was upgraded but I did specify that we were celebrating my birthday and anniversary (nothing offered but am still ok). 2) Shared days before arrival that my wife is heavily pregnant and to allocate a room near to the lifts. The first room we got was 1122 which was simply the furthest room you can possibly give. Horrible. 3) Found a broken contact lenses on the bed = poor housekeeping. Photo shown to duty manager Joshua who either need a break or break from his monotone response to feedbacks. 4) Ordered milk with cookies but the latter wasn't delivered together. 2 staff had to call the room to 'confirm' it. Unnecessary. 5) Staff entered the room while we were resting! Last straw and the one that made me approach the front desk. I left my contact number for the duty manager to call me but no one did. Joshua - "We tried calling your room but no one answered. We didn't call your mobile because we didn't want to disturb you.'' I did informed Nabila that we will be out for dinner and why would I provide you my mobile number if I don't wish to receive calls? Was told that the manager wanted to speak to me but that didn't happen as well. And I had to bring up the possibility to change room. It would have been better if any of the staff offered it first. Staff that stood out - Inah, for coming over and helping us with check in and room upgrade. Although please be more observant and if you see pregnant/elderly guests, do not assign a room thats all the way to the end. Yuan, for acknowledging the issues we faced. I can sense he is a people person who will do well. Kim Perry and 'Loha', an Indian lady who both were very welcoming when we dine in.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ankur Gupta wrote a review Aug 2022
Chandigarh, India5 contributions
Took a deal from luxury escapes (2 nights) in mid June 22 and what a stay it was. Right from check in to check out, everything was perfect. Attentive staff, good buffet breakfast, great pool, good gym. Just everything you could ask for in a vacation. End of orchard road is less than 10 min walking distance. Adjoining a good but not great shopping mall. Only one issue, terms mentioned a complimentary upgrade which was outrightly denied though clearly rooms were available on booking websites. Had booked a deluxe room. Services much much better than Jen Orchardgateway (stayed for 3 nights) though nothing could beat the location of the latter.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Don’t believe in complimentary upgrade, you will get what you pay for.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communications HJTS, Owner at JEN Singapore Tanglin by Shangri-La
Responded 2 weeks ago
Dear Traveler, thank you for your review and we are pleased that you enjoyed your stay. We look forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tinman from Aus wrote a review Aug 2022
Melbourne, Australia205 contributions55 helpful votes
+1
Excellent value for the location. You're close to Orchard Road without being on it. There is a small mall next door if you need anything for an emergency or a snack. A well-kept clean hotel room with great amenities. The gym is decently equipped and the pool was large. Unfortunately i didn't get to do the breakfast buffet - maybe next time. I had no issues with my stay. Ultimately, I do trust the Jen Hotel brand as I often stay at Shangi La's or Traders when I travel, which is why I chose this hotel, and the reason I would come back here. Recommended.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Communications HJTS, Owner at JEN Singapore Tanglin by Shangri-La
Responded 2 weeks ago
Dear Traveller, thank you for leaving a review following your recent stay. We are pleased that you enjoyed your stay and do count it our utmost joy to read that we are one of your trusted hotel. We certainly look forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mosto wrote a review Aug 2022
Hong Kong, China2864 contributions323 helpful votes
+1
Met all my expectations in my one night stay here. We wanted a friendly, efficient, convenient, clean hotel for a quiet. Igor stay and comfortable sleep. The hotel delivered all these and more. The room may be small but it is done up modernly and has everything one needs. Very functional abd has a touch of luxury too.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communications HJTS, Owner at JEN Singapore Tanglin by Shangri-La
Responded 2 weeks ago
Dear Mosto, thank you for taking time to do a review. We are happy to read the nice description of your stay experience and we look forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ElectroXH wrote a review Aug 2022
Singapore, Singapore19 contributions28 helpful votes
I visited the Rumpoles Bars during a reggaeton event last week and the service from the team there was so attentive. They were constantly going around to clear glasses, topping up our ice bucket. You could really see their smile and passion even with their mask on. Kudos to Arnaud, Prabu, and Joshua Hong for the great service! Thank you for taking care of us! :)
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communications HJTS, Owner at JEN Singapore Tanglin by Shangri-La
Responded 4 weeks ago
Dear Grta_travels, Thank you for taking time to do a review. We are happy to read the nice description of dining experience at Rumpoles Bars and do count it our joy to receive your great compliments of our hoteliers. We certainly wish to see you again and to welcome you back. Best regards Vathsala Subramaniam, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$129 - US$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
traders hotel singapore, singapore traders hotel, traders singapore
FORMERLY KNOWN AS
Hotel Jen Tanglin Singapore by Shangri-La
LOCATION
SingaporeSingaporeOrchard / Central Area/City Area
NUMBER OF ROOMS
565
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Frequently Asked Questions about JEN Singapore Tanglin by Shangri-La
Which popular attractions are close to JEN Singapore Tanglin by Shangri-La?
Nearby attractions include Tanglin Mall Bazaar (0.09 km), Tanglin Shopping Centre (0.4 km), and MAD Museum of Art & Design (0.4 km).
What are some of the property amenities at JEN Singapore Tanglin by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Singapore Tanglin by Shangri-La?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JEN Singapore Tanglin by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JEN Singapore Tanglin by Shangri-La?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to JEN Singapore Tanglin by Shangri-La?
Conveniently located restaurants include Astor Bar, Yan Ting, and Manhattan.
Are there opportunities to exercise at JEN Singapore Tanglin by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JEN Singapore Tanglin by Shangri-La have an airport shuttle?
Yes, JEN Singapore Tanglin by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does JEN Singapore Tanglin by Shangri-La have airport transportation?
Yes, JEN Singapore Tanglin by Shangri-La offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Singapore Tanglin by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Singapore Tanglin by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.