22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#41 of 364 hotels in Singapore
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Value
Travellers' Choice
Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children's playground
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighbourhood
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Location
80Somewhat walkable
Grade: 80 out of 100
64Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
E-mail hotel
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7315Reviews77Q+A100Room tips
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Stayed in the Garden Wing. The surrounding of that particular building gave me very nice, relaxing and homely feeling despite I was on a business trip. Very decent service by pleasant and caring people with smiles. Also, there was a touching surprise from the hotel which was a birthday cake for my mum who accompanied with me. It definitely made our day! I'd like to appreciate again and hopefully, I can go back soonish.
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: The location is a bit far from Orchard station but still walkable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded yesterday
Dear Curiosity568082 Thank you for your wonderful compliments! We are extremely heartened that every aspect of your experience was met with great delight and excellence. We love that you will have such good memories to take away with you and that we were able to be a part of your mum's birthday celebration. To our team members who made your experience a beautiful one, we cannot be more proud. We sincerely look forward to the opportunity to delight you again in the future. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
We've had a fantastic 3-nights stay over the Christmas period. Would definitely come back & and recommend it to others. Here's our experience: As a young family of 3 with a two and a half years old toddler, we are always looking for comfort, children activities, convenient location & great food. Shangri-la ticked all the boxes & even exceeded our expectations. From the arrival until the check-out we've had the best time. The hotel was very busy due to the high season of Christmas but everything was always delivered smoothly by the staff. The check-in was done quite fast & our son received a lovely goodie bag. Huge attraction for the kids is the kids' club. It is one of the best we've ever seen anywhere in the world. From soft play area, to organised classes & activities, music studio. Super cool & our son had so much fun! Pool area was great too, lots of palm trees around, nice layout & the green area on the side with a walkway down is beautiful. Generally beautiful hotel grounds, well kept & lovely to enjoy. We've had some food & drinks by the pool and all was good. We've also tried the kids pool which is in a different area & it's really fantastic for kids of all ages. For breakfast we've opted for delicious pastry at the cafe in the lobby. Everything was so delicious! We love how there was a choir singing Christmas carols during on a few occasions. The lobby was decorated so beautifully for Christmas. It was a full on Christmas feel in Shangri-la which we've really enjoyed. Generally we've had some arranged bookings in the restaurants outside so we were always heading out for that, but we actually have regrets we didn't check out the restaurants in the hotel. So definitely we will do that next time. The location of the hotel is great too. We've walked to the Orchard Road for Christmas shopping every day of our stay, it was a pleasant 10-15 minutes walk. Our room was comfortable, also good size bathroom. We've also stayed at Ritz-Carlton Milenia during the same trip to experience the other part of the city (separate review) - great stay too but Shangri-la would be the place we would come back in the future for sure! …
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 16 Jan 2023
Dear Iamlucy_1 Thank you for choosing to stay at Shangri-La Singapore. We are extremely delighted that we made your experience in Singapore such a beautiful one, with memories that will last a lifetime. Your heartfelt compliments are a great motivation and inspiration to the team. They put a spring in all our steps! Thank you for taking the time to share your very lovely comments. My team and I very much look forward to welcoming you and your family again when next you find yourselves in Singapore. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great hotel in Singapore. The room was very nice, and the service is incredible throughout the hotel. The grounds of the hotel are like a botanical garden, and the pool is a real treat. The breakfast brunch is very nice (almost a bit overwhelming in terms of the variety that is available!). The lobby has a great expansive feel to it. In terms of drawbacks, there are two to consider. One, it is definitely a hotel that caters to families with younger children. I think it is great, but I understand some people may prefer a quieter place. Second, it is not so easy to walk from the hotel to say Orchard Street. The streets just around the hotel are not so pedestrian friendly, so most people take cabs to get in and out of the hotel. But overall a really great hotel!
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Date of stay: May 2023Trip type: Travelled on business
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded yesterday
Dear Climber791633 Thank you for taking the time to leave such kind and heartening compliments of your recent stay with us at Shangri-La Singapore. We are pleased to learn that our well-appointed guestrooms, signature Asian hospitality from our team members and the breakfast offerings have provided you an exceptional experience. At Shangri-La Singapore we pride ourselves in delivering a service of excellence and we are glad that our hospitality made a difference in your experience. We look forward to the pleasure of welcoming you back in the near future! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, spacious and inviting lobby, modern facilities and excellent customer service. The standard of service in the Horizon lounge in particular is one of the best in my experience. Similarly, even the in-room dining is a very pleasant experience. The staff go out of their way to make your stay comfortable and enjoyable. I can’t praise them enough and I plan to stay here every time I visit Singapore.
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 2 days ago
Dear GrandTour34954674262 Thank you for your wonderful compliments! We are extremely heartened that every aspect of your experience was met with great delight and excellence. We are delighted to learn that your experience at Horizon Lounge and in-room dining was a memorable and exceptional one. At Shangri-La Singapore, exceeding the expectations of our guests is what our team strives to achieve and your enjoyment of the efforts makes it worth the while. We love that you will have such good memories to take away with you! Thank you for your stamp of approval and recognition! Your lovely comments regarding your recent experience are most inspiring and my team and I look forward to welcoming you again, when next you are in Singapore! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for two nights in a Garden Wing, Pool View Room. We visited as a couple with a young toddler. Prior to our visit I had enquired about suitable room types for a cot and was told this was the best room option. Unfortunately this meant that the family ‘packages’ and the additional amenities for families in the Tower Wing were not available to us so we were washing up bottles in the bathroom sink etc. The room we had was spacious but did have a balcony so from a safety perspective we chose to always keep the door closed. The bath was great with a toddler - very generous! Our toddler has a number of allergies which posed a problem at breakfast. The only bread options that were both dairy and soy free were small crusty rolls which are not suitable for a toddler with few teeth! Even in the Shophouse I was unable to find suitable bread which was disappointing given these are very common allergies. We used Splash on our first day and it was really fantastic. Plenty of shade and a wonderful environment for toddlers. We also paid to go to Buds which we really enjoyed - it’s fully air conditioned and so well thought through! It was incredibly busy on a Saturday afternoon with residents, non-residents and a big birthday party so it may be worth going on a weekday if you can to avoid crowding. The check in gifts for children and quiz/map are aimed at older children but they were thoughtful, it was just a shame our toddler was not able to appreciate them. Perhaps some crayons or stickers rather than colouring pencils etc would be better for the younger ones? Anyway, all in all it was a fabulous stay with a few things that could be improved. A particular mention to Wency who was fantastic and a great ambassador for the front of house team.…
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 2 days ago
Dear Devonfoodiek Thank you for staying with us at Shangri-La and taking your time to share the specifics and details from your long-stay. While we are glad that you had a nice and pleasant stay overall, please accept our most sincere apologies for the inconvenience breakfast experienced. Please be rest assured that your feedback has been shared with the team and we will be reviewing our processes so that we may better the areas where we have fallen short. We are pleased to to read that you and your family have enjoyed our kids and family friendly facilities and took the time to compliment our team member, Wency, who made your experience a beautiful one. We look forward to welcoming you again and very much hope that we will have the opportunity of sharing our hospitality and the pleasure of creating more memorable experiences with you and your family in the future. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks Dylan & Lawrence for your assistance. You both were incredibly welcoming and helpful. Made my visit to buds a pleasant one. The food was delicious and good ambience.. I would definitely come back! Stay safe gentlemen. 🫶🏻
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 2 days ago
Dear rbasir Thank you for taking the time to share such warm and heartening compliments of your recent experience with us. We are pleased to hear that you enjoyed the culinary offerings and took the time to compliment our team members Dylan and Lawrence that beautified your buds experience about the special touches. At Shangri-La Singapore, exceeding the expectations of our guests is what our team strives to achieve and your enjoyment of the efforts makes it worth the while. I look forward to the pleasure of welcoming you back for another memorable visit in the near future. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Shangri-La Hotel is quite simply elegant and a beautiful hotel. Its staff are diligent in everything they do, making every guest feel special and well cared for. From check-in to its many quality restaurants to its spacious but efficient rooms, the Shangri-La invokes the classic hotels of the past, with the efficiency and quality of elegance demanded by business travelers today. I enjoyed my stay, and look forward to visiting again. Traveling CEO.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 5 days ago
Dear bobbN4326FJ Thank you for taking the time to share such warm and heartening compliments of your recent stay with us. I am extremely heartened to learn that you have thoroughly enjoyed you stay and every aspect of your experience was met with great delight and excellence. We are delighted know that you specially enjoyed the service in various touchpoints such as the seamless check-in experience, culinary offerings, our well-appointed guestrooms and signature Asia hospitality from our team members. Your lovely comments regarding your recent experience are most inspiring and my team and I look forward to welcoming you again in future! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the privilege to stay at the Shangri La Singapore’s Valley Wing during my last visit to Singapore. The experience was second to none. From the moment you enter the hotel through dedicated a VIP-style entrance, you are greeted by an outstanding team of butlers escorting you to the reception. What makes the Valley Wing outstanding is the level of personalisation it offers to customers. Kudos to butler Raja from the Lobby Lounge for always going the extra-mile in making sure everything went smoothly during afternoon tea and evening cocktails. Raja surely is a great brand ambassador for Shangri-La. French cheese selection at the evening cocktail time is succulent. Yoghurt selection at breakfast is to be commended too. Rooms are very spacious with the classic feel you would like expect from a flagship Shangri-La. I will definitely come again. Points to improve: - Stop using rat bait in the garden area. - Diamond guests at Valley Wing should be able to access the Horizon lounge. - Amenities/service requests take way too long (up to 45 requesting a mouthwash).…
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear travellerhkg37 Thank you for your wonderful compliments! We are extremely heartened that every aspect of your experience was met with great delight and excellence. I am heartened to learn that your Valley Wing stay experience was met with great delight and that you have enjoyed our well-appointed guestroom and culinary offerings. At Shangri-La Singapore, exceeding the expectations of our guests is what our team strives to achieve and we love that you will have such good memories to take away with you and that your enjoyment of the efforts makes it worth the while. Every comment and compliment such as yours go a long way in motivating and inspiring our team who endeavour to extend a service of excellence to all our guests. We are pleased to learn that Raja has made a difference in your experience. Thank you for your stamp of approval and recognition. We look forward to welcoming you again and very much hope that we will have the opportunity of sharing our hospitality and the pleasure of creating more memorable experiences with you, when next you are in Singapore. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff and young kids friendly hotel with outdoor water theme park, treasure hunt, indoor playground and breakfast with broad variety - Judy room keeper generosity My kids enjoyed a lot Location wise if walk to town will be 15 minutes walking
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear 852kimberleyd Thank you for choosing Shangri-La Singapore as the preferred hotel for your stay with your family and sharing the pleasant experience with us. We are delighted to hear that our family-friendly facilities and breakfast offerings have provided you an exceptional experience for you and your little ones. Thank you for your stamp of approval and recognition. We look forward to the pleasure of welcoming you and your family back on your next stay! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent 1 night in the Garden Wing on a staycation over the May Day long weekend. Guests at the Garden Wing checkin with the guests from the Tower Wing. This resulted in a chaotic main lobby Because it was also a public holiday weekend. People were trying to check out, others trying to checkin and many others waiting for their rooms to be ready. As expected, our room wasn't ready even though we arrived closer to 4pm. But kudos to the hotel, they GROs did a great job by patiently explaining the situation and spreading us around the lobby area so there was no scrum at the counter. The hotel gave us a day pass to enjoy the pool while waiting for the room to be ready. They also extended a drink voucher which was good for coffee (Nespresso), tea, or juice (think concentrate). 45 mins later, we enquired about the room but it still wasn't ready, so, without us asking, they proactively comped us $50 F&B credit which we used in the lounge. The bedroom on the Garden Wing faced Orange Grove Road. It was a large room with a very spacious balcony. Bathroom was large and came with a separate bath and shower stall and 2 wash basins. Comfy bed and very fast Wifi. Very cold AC. Breakfast comprised a very large buffet spread of food from Singapore and beyond. Because it was a public holiday, the restaurant started fill up from 8am. The swimming pool was a good respite from the heat notwithstanding that it was crowded with families. Finding a subbed proved to be challenging. Checkout was seamless. We were grateful for the complimentary parking as their car park charges are exorbitant. Will return. …
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear AbsoluteZeroKelvin Thank you for taking the time to share such kind and wonderful compliments of your recent stay with us at Shangri-La Singapore. While we are glad that you had an excellent stay with us, we would like to sincerely apologise for the delayed check-in experience. We are glad and delighted that our GROs and team members have reached out during the wait. At Shangri-La Singapore, exceeding the expectations of our guests is what our team strives to achieve and your enjoyment of the efforts makes it worth the while. We are heartened to learn that our well-appointed guestroom, breakfast offerings and facilities have provided you an exceptional experience. It is heartening to know that you have thoroughly enjoyed your stay and that the check-out experience was equally seamless. We look forward to welcoming you again and very much hope that we will have the opportunity of sharing our hospitality and the pleasure of creating more memorable experiences with you on your next visit. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$268 - US$358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Frequently Asked Questions about Shangri-La Singapore
Which popular attractions are close to Shangri-La Singapore?
Nearby attractions include Origin Bar (0.10 km), MAD Museum of Art & Design (0.5 km), and buds By Shangri-La (0.2 km).
What are some of the property amenities at Shangri-La Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Singapore?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Singapore?
Conveniently located restaurants include Waterfall Ristorante Italiano, Hua Ting Restaurant, and The Orchard Cafè.
Are there opportunities to exercise at Shangri-La Singapore?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Singapore have an airport shuttle?
Yes, Shangri-La Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Singapore have airport transportation?
Yes, Shangri-La Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.