Just completed a recent weekend stay at Shangri-La Orchard Singapore. This time round, stayed at their valley wing. The package (booked) comes with breakfast, tea break and evening cocktail. Basically all the meals are included in this stay. There are few personnel that made this stay a pretty wonderful one. Starting from the housekeeping side, Grace Li - very attentive and remembered what was told during the day 1 of the stay. At the restaurant side, Marvin (F&B manager) is always there with a smile which lighten up one’s day. Last but not the least, Kumar who is the bellhop (man) , shows great hospitality during my check out day. A very friendly guy too. There was a small misunderstanding during the stay but glad that the duty manager, Nora is there to resolve the issue. Overall, it’s a nice stay and enjoy the facilities (eg swimming pool, health club , etc) within the hotel compound. Hope to be back later to try out the different type of rooms available in this hotel.…
The hostess Camille is very unwelcoming and inhospitable. I’m a hotelier who left the industry during MCO after more than a decade in the industry. It is staff like Camille that give a bad name to the industry. We were a group of 5 people. We did not want to sit in the sun and there was two tables that were in the shade. She said one table had a reservation at 10.45 am but we would have to leave by 10.30am to clear the table. This was 10am. Another table had no reservation card on it but when I enquired, she said that had a reservation on it to and proceeded to put a card on it. It’s 11.15 now and no guests are sitting on both tables. Just wanted to share my experience so that no other Shang guests have to. Writing this from the shop house drinking from takeaway cups. I know that the industry is extremely short staff right now but the effect one bad apple pulls the whole team down. Hope this helps…
Mr. Sharma has shown exceptional service to me over the years and has helped above and beyond the call of duty. This makes me belive in the high strandard of service that Shangri-la is known for in Singapore.
My wife and grandchild had a wonderful time at Valley Wing during our staycation. From the check in to our check out the various personnel were friendly and very helpful. Wee Cheong, Dana and Marvin services at summit room were excellent. Our grandchild was entertained by Dana, who likes her company. The house keeping just know what we needed and kept us happy with water and coffee capsules. Thank you
It’s our third time to visit The Valley Wing of Shangri-la, and I must say that the service, the food, and the experience are truly impeccable! Huge thanks to Zila for always being accommodating, gracious, charming, and friendly. Our requests were promptly responded, and the service was truly commendable. The staff from the Summit Room were also very prompt, accommodating, and knowledgeable as regards the food being served. Kudos to Keith, Fabian, and Marvin for always making sure that we were comfortable during our stay. Over all, we felt really pampered and our anniversary celebration was made memorable by the staff of The Valley Wing, Shangri-la Singapore. Thank you so much for the wonderful experience!😊💕😊🌸
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