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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 28/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Singapore
Updated 28/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#15 of 373 in Singapore
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children's playground
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighbourhood
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Location
Full view
93Great for walkers
Grade: 93 out of 100
66Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
Getting there
Car HireSee car hire from US$89/day
7104Reviews70Q+A100Room tips
Reviews
Traveller rating
- 5,335
- 1,160
- 335
- 130
- 102
Time of year
Traveller type
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Selected filters
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- English
Popular mentions
+1
Just completed a recent weekend stay at Shangri-La Orchard Singapore. This time round, stayed at their valley wing. The package (booked) comes with breakfast, tea break and evening cocktail. Basically all the meals are included in this stay. There are few personnel that made this stay a pretty wonderful one. Starting from the housekeeping side, Grace Li - very attentive and remembered what was told during the day 1 of the stay. At the restaurant side, Marvin (F&B manager) is always there with a smile which lighten up one’s day. Last but not the least, Kumar who is the bellhop (man) , shows great hospitality during my check out day. A very friendly guy too. There was a small misunderstanding during the stay but glad that the duty manager, Nora is there to resolve the issue. Overall, it’s a nice stay and enjoy the facilities (eg swimming pool, health club , etc) within the hotel compound. Hope to be back later to try out the different type of rooms available in this hotel.…
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Date of stay: May 2022Trip type: Travelled
Helpful
The hostess Camille is very unwelcoming and inhospitable. I’m a hotelier who left the industry during MCO after more than a decade in the industry. It is staff like Camille that give a bad name to the industry. We were a group of 5 people. We did not want to sit in the sun and there was two tables that were in the shade. She said one table had a reservation at 10.45 am but we would have to leave by 10.30am to clear the table. This was 10am. Another table had no reservation card on it but when I enquired, she said that had a reservation on it to and proceeded to put a card on it. It’s 11.15 now and no guests are sitting on both tables. Just wanted to share my experience so that no other Shang guests have to. Writing this from the shop house drinking from takeaway cups. I know that the industry is extremely short staff right now but the effect one bad apple pulls the whole team down. Hope this helps…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded yesterday
Dear Guest, Thank you very much for taking the time to share a review on your recent experience with us at Shangri-La Singapore. I am disappointed to learn that we did not extend the standards of service and courtesy you expected and that we were unable to satisfactorily address and recover these shortfalls during your experience with us. Your constructive and valuable feedback will enable us to continue to improve. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to Shangri-La Singapore. Best regards, John Rice General Manager
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Mr. Sharma has shown exceptional service to me over the years and has helped above and beyond the call of duty. This makes me belive in the high strandard of service that Shangri-la is known for in Singapore.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 2 days ago
Dear Jay, Thank you so much for your compliments! We are glad to learn that your overall stay with us was an enjoyable one and I am glad that our team member, Sharma, has played a part in making your experience with us a pleasant and memorable one. We sincerely look forward to the opportunity to delight you again in the future. Best regards, John Rice General Manager
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My wife and grandchild had a wonderful time at Valley Wing during our staycation. From the check in to our check out the various personnel were friendly and very helpful. Wee Cheong, Dana and Marvin services at summit room were excellent. Our grandchild was entertained by Dana, who likes her company. The house keeping just know what we needed and kept us happy with water and coffee capsules. Thank you
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 3 days ago
Dear Edwin, Thank you very much for choosing to stay with us at Shangri-La Singapore and for posting this lovely review on Tripadvisor. I am delighted that you had an enjoyable stay and was especially impressed with the exceptional service from the team; in particular, from Wee Cheong, Dana, Marvin and the Housekeeping team, who made your visit extra special. Your kind compliment is very much appreciated by the entire team. Thank you once again for your feedback. We look forward to welcome you back again. Best regards, John Rice General Manager
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+1
It’s our third time to visit The Valley Wing of Shangri-la, and I must say that the service, the food, and the experience are truly impeccable! Huge thanks to Zila for always being accommodating, gracious, charming, and friendly. Our requests were promptly responded, and the service was truly commendable. The staff from the Summit Room were also very prompt, accommodating, and knowledgeable as regards the food being served. Kudos to Keith, Fabian, and Marvin for always making sure that we were comfortable during our stay. Over all, we felt really pampered and our anniversary celebration was made memorable by the staff of The Valley Wing, Shangri-la Singapore. Thank you so much for the wonderful experience!😊💕😊🌸
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 3 days ago
Dear Emikosmum, On behalf of my team, I would like to extend my best wishes to you on your anniversary! Thank you for having taken the time to review your experience and we are glad that you had enjoyed your stay at The Valley Wing. Our team strives to create exceptional experiences for our guests through our signature Asian hospitality and I am delighted that we have made your stay enjoyable in multiple aspects. Thank you again for spending this special occasion with us and we look forward to celebrating many more milestones with you. Best regards, John Rice General Manager
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PRICE RANGE
US$236 - US$337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Claim Your Listing Frequently Asked Questions about Shangri-La Singapore
Which popular attractions are close to Shangri-La Singapore?
Nearby attractions include Origin Bar (0.10 km), MAD Museum of Art & Design (0.5 km), and Buds By Shangri-La (0.2 km).
What are some of the property amenities at Shangri-La Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Singapore?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Singapore?
Conveniently located restaurants include Lobby Lounge, Waterfall Ristorante Italiano, and Hua Ting Restaurant.
Are there opportunities to exercise at Shangri-La Singapore?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Singapore have an airport shuttle?
Yes, Shangri-La Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Singapore have airport transportation?
Yes, Shangri-La Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.