We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La Hotel, Singapore

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Shangri-La Hotel, Singapore
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,529 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La Hotel, Singapore
See the most recent reviews
Showing 3,853: English reviews
Singapore, Singapore
Reviewed 11 May 2015

Bath tub was so dirty when i checked in, the showers were so bad as well. Water pressure was low and the temperature was inconsistent. I got scalded a few times. Staff service are slow as well. For a Five Stars Hotel it's really quite disappointing. I've expected more. The location is really inaccessible. Shuttle bus queue is always long.

 Report
Helpful?
4Thank bryantkeagan
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear bryantkeagan Thank you for sharing your feedback via Tripadvisor. I am sorry to read that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look forward to hearing from you soon. With best regards Reto...

Singapore
Reviewed 11 May 2015

Wonderful property right in the middle of the city yet away from the hustle bustle of the city. Courteous staff that makes you feel genuinely cared for. Every little detail is taken care of. The best part is the walk through the gardens/lawns.

Review collected in partnership with shangri-la.com
 Report
Helpful?
1Thank sachinsg
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear sachinsg Thank you for your positive review via Tripadvisor. I am glad to know that your family and you have enjoyed your Shangri-La experience. I look forward to welcoming all of you back. With best regards Reto Klauser Vice President and General Manager

Singapore, Singapore
Reviewed 11 May 2015

We had a staycation at this hotel recently. Surely, had a wonderful stay. Great service, yumm!! food. A staycation to remember. Here is my detailed review for this perfect hotel. SERVICE: One of the best service by hotel staff. Nice check-in experience. Restaurant staff were friendly and attentive. Average service by Waterfall restaurant staff. Overall, High standard service as expected...

 Report
Helpful?
3Thank Akamra
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Akamra Many thanks for sharing your photographs and wonderful recommendation via Tripadvisor! I am delighted to hear that your partner and you have enjoyed your stay at the Garden Wing - our urban resort. My colleagues will be encouraged to read your compliment! I look forward to welcomes you back soon! With best regards Reto Klauser Vice President and...

Melbourne, Australia
Reviewed 10 May 2015

We have been looking forward to staying at the Shangri La for an extended stay for quite some time and we haven't been disappointed though there have been a couple of hiccups which is why we haven't made it a five star experience. We booked a Horizon Club Premier Room and we checked in at the Club Lounge on the...

 Report
Helpful?
1Thank Aussiegal15
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Aussiegal15 Thank you for sharing your review via Tripadvisor. While I am happy to hear that your partner and you enjoyed your stay, I am concerned to read that we have fallen short of expectations in a few areas. May I please request that you contact me directly so that I can find out more details for service improvements?...

Reviewed 10 May 2015 via mobile

I stayed at the hotel with my husband who came down for a business trip and I have to say that it was one of the most relaxing trips we have had. The service was excellent, more professional than we had expected and the restaurant was exquisite. Perfection! Thank you very very much.

 Report
Helpful?
1Thank JulieM1975
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear JulieM1975 Many thanks for sharing your encouraging review via Tripadvisor! I am truly happy to read that your husband and you have enjoyed your Shangri-La experience. Your compliment is very important to us and my colleagues will be delighted to read it. I look forward to welcoming the both of you back soon! With best regards Reto Klauser Vice...

Croatia
Reviewed 9 May 2015

The hotel staff (from the entrance to the restaurant as well as a maid and cleaning lady) is perfect! The food is excellent! I love your sushi, pancakes, cakes and mango juice;) The pool is big and clean and the area around the pool. The rooms are large and spacious and clean as well as bathrooms, the only complaint was...

 Report
Helpful?
1Thank summer s
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear summer s Thank you for sharing your photographs and positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. Our chefs at The Line will be encouraged to read your compliment. I look forward to welcoming all of you back soon! With best regards Reto Klauser Vice President and General...

Sydney, Australia
Reviewed 8 May 2015

Amazing hotel, 1st class accomodation Devine bedding, lovely garden view room Cleanliness beyond expectations Only one negative, The Line eatery was very busy and loud, we chose to eat in the Waterfall restaurant

Review collected in partnership with shangri-la.com
 Report
Helpful?
1Thank denise r
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear denise r Many thanks for your positive feedback via TripAdvisor. I am glad to read about your Shangri-La experience look forward to welcoming your partner and you back soon. With best regards Reto Klauser Vice President and General Manager

Tokyo
Reviewed 8 May 2015

We loved Shangri-La. This is a very well-run hotel. We stayed for 8 nights with our 22 month old daughter and had a fantastic time. Our room was in the Tower on a non-smoking floor. Everything was nice, clean and comfortable. Quiet. Room service and other requests were very attentive and professional. We had pool-view. I think both city-view and...

 Report
Helpful?
Thank SandBTokyo
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear SandBTokyo Thank you for your generous words via TripAdvisor. I am delighted to read about your Shangri-La experience. Please be assured that your compliments will be shared with my colleagues. I look forward to welcoming your family and you back soon. With best regards Reto Klauser Vice President and General Manager

Lyme Regis, United Kingdom
Reviewed 8 May 2015

A really gorgeous hotel, close to Orchard Road and very conveniently situated. The garden rooms are wonderful, as are the staff, so warm and welcoming, every need is catered for. Takes pampering to a new level. Would most definitely stay here again and would highly recommend it.

 Report
Helpful?
Thank E S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear E S Many thanks you for your positive review via TripAdvisor! I am delighted to know that yoiur friends and you have enjoyed your Shangri-La experience. I look forward to welcoming all of you back soon! With best regards Reto Klauser Vice President and General Manager

Edinburgh, United Kingdom
Reviewed 8 May 2015

We travel to Australia from the UK regularly and always choose to break our outward journey there, and our return journey, with two or three nights in the Shangri La, Orange Grove Road. Although this is a large hotel, it is run with great attention to detail and with care for an individual client's needs, so that it seems like...

 Report
Helpful?
Thank Bandicoot1314
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Bandicoot1314 It is always a pleasure to weclome your partner and you back! Thank you for your wonderful feedback via TripAdvisor! I am truly happy to read that the both of you have enjoyed your Shangri-La experience yet again. It is because of the encouraging words from guests like you that keep us motivated. I look forward to welcoming...

2,533 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2061)
Viewed
Hotel & Grounds (397)
Viewed
Pool/Beach Area (153)
Viewed
Dining (144)
Viewed
Room/Suite (408)
Viewed
View from Room (102)
Viewed
Bathroom (111)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (1)
Viewed
1:25
Videos (3)
Viewed
Other (735)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (444)
Viewed
Amenities (77)
Viewed
Garden Wing Premier Balcony Suite (136)
Viewed
Dining (34)
Viewed
The Hotel (50)
Viewed
Valley Wing Deluxe Suite (147)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (3)
Viewed
Dining (7)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (8)
Viewed
Other (6)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Singapore hotels
Marina Bay
The Ritz-Carlton, Millenia Singapore
Marina Bay
Mandarin Oriental, Singapore
Marina Bay
Pan Pacific Singapore
Pan Pacific Singapore
#13 of 306 in Singapore
6,878 reviews
Show Prices
Show Prices
Show Prices
Orchard Road
Four Seasons Hotel Singapore
Marina Bay
Marina Bay Sands
Marina Bay Sands
#35 of 306 in Singapore
21,069 reviews
Raffles Hotel Singapore
#1 of 306 in Singapore
3,818 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $388 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotwire, Shangri-La Hotels and Resorts, Hotels.com, Ctrip TA, Agoda, Booking.com, Priceline, Travelocity and HotelQuickly so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#8 Luxury Hotel in Singapore
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
56 questions
Ask a question

See all questions (56)

Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool views, Garden Wing is also very nice. If budget allows go for Valley Wing.”
SallyM840, 26 Apr 2017 | Read review
“We have stayed in the Garden Wing twice and have been very happy with the rooms on both occasions.”
Shazza_030711, 21 Apr 2017 | Read review
“Garden wing with pool view”
Wombat777, 20 Apr 2017 | Read review
“The Waterfall rooms are lovely and big.”
craig457, 18 Apr 2017 | Read review
“Pool facing rooms with balconies are just perfect”
snerd45, 17 Apr 2017 | Read review
5 of 5
Orbitz.com
US$276* /night
View Deal
TripAdvisorUS$275
HotelQuicklyUS$362
Expedia.comUS$276
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates