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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,477 Reviews from our TripAdvisor Community

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Showing 3,805: English reviews
Vietnam
Reviewed 6 April 2015

Absolutely Fabulous! My beautiful fiancé and I took a short shopping trip to Singapore and chose the Shangri-La Hotel for its location and previously read reviews....we decided to take a Deluxe room housed in the exclusive valley wing, this wing comes with its own entrance and a beautiful lobby, the room was very spacious and luxurious with lots of amenities...

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4Thank Stephen L
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Stephen L Thank you for sharing your positive review via Tripadvisor! I am truly delighted to know that your fiance and you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. Please know that your compliments are much appreciated and will be shared with my colleagues. I look forward to welcoming both of you back soon....

Sydney Australia
Reviewed 4 April 2015

We stayed in the Tower Wing at this hotel before setting off on a 14 day cruise through the Andaman Sea. The stay was booked thru our travel agent as part of our cruise package. I have stayed many times with its sister hotels in Bangkok and Sydney but never with this hotel in Singapore. Our welcome was very professional...

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5Thank Heron2
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Heron2 Many thanks for sharing your lovely photographs and kind recommendation via Tripadvisor! I am truly happy to read that you have enjoyed your Shangri-La experience and meals at The Line. Please know that your encouraging feedback is much appreciated and will be shared with all my colleagues. I look forward to welcoming both of you back soon! With...

Melbourne, Australia
Reviewed 3 April 2015

We all had a wonderful stay at the Shangri-la recently. My husband and I have stayed a few times before and love coming back to this hotel. This time we took our adult children with us, knowing they would not be dissapointed with the outstanding service and the overall quality of this hotel and they also loved it as much...

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3Thank dvaniersel
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Dvaniersel Welcome back! Many thanks for sharing your heartwarming review via Tripadvisor. I am truly encouraged to read your experiences at The Valley Wing, as well as The Waterfall. Please be assured that your compliments will be shared with my colleagues, especially Hari from the Summit Room and Chef Marco from The Waterfall. I look forward to welcoming your...

Reviewed 3 April 2015

Stayed in Shang Singapore for 1 night only on the way home to Philippines. Only one word to describe them as usual which is amazing. I was checking my emails in the business center and have slight cold with runny nose. After few minutes, their staff (sorry forgot the name) came and offer me tissue with hot tea!! This is...

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3Thank Eayle8
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Abygayle A I hope you are feeling much better now. Many thanks for sharing your heartwarming story via Tripadvisor. Please know that your compliment is very encouraging and much appreciated. Here's wishing you a speedy recovery. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Penang Island, Malaysia
Reviewed 3 April 2015

Great place for biz & pleasure, it's truly a 3rd place. The hotel presentation overall was great, the people are lovely, the food best of choice, the F&B are thirst quenching. Certainly place for my next stay, cheers

Review collected in partnership with shangri-la.com
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Thank krisvad
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Krisvad Thank you for sharing your positive feedback via Tripadvisor! I am encouraged to know that you have enjoyed your Shangri-La experience. Please know that your compliments are much appreciated. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

New York City, New York
Reviewed 1 April 2015

I had a lovely stay at the Shangri-La Hotel in Singapore. The service was impeccable, the Garden Wing is lush with tropical vegetation, the gym, pool and restaurant attendants and service staff made me feel like a princess. An absolutely serene environment after a hectic day of shopping or business! Highly recommended.

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2Thank SLinRome
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear SLinRome Many thanks for your kind recommendation via Tripadvisor! I am glad to know that your friends and you have enjoyed your stay at the Garden Wing - our urban resort. My colleagues will be encouraged to read your positive feedback. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Shrewsbury, United Kingdom
Reviewed 31 March 2015

The hotel was amazing but the reception was a nightmare we arrived at 8 30 and were told we had been upgraded but room not ready till 230pm when we came back our luggage had been taken to a room and we had not been upgraded they took details of my credit card during the night a bill was pushed...

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Thank Carol S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Carol S Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I...

Reviewed 31 March 2015

I had an extended stay in Singapore, and the Shangri-La Hotel on Orange Grove Road, was outstanding. Room was excellent, and the staff were brilliant! If you are there for the weekend I highly recommend breakfast in the Line by the pool, excellent choice and all the food is of an extremely high standard.

Review collected in partnership with shangri-la.com
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Thank Cate F
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Cate F Thank you for sharing your kind recommendation of The Line! I am delighted to know that you have enjoyed your stay at our hotel, as well as your dining experience. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Dartmouth, United Kingdom
Reviewed 31 March 2015

We stayed one night as a stopover from Australia to U.K. and it was well worth the experience. We had a room in the garden wing with a balcony overlooking the pool, wonderful! The bed was huge and extremely comfortable, and the gorgeous bathroom was perfect for a pamper. We dined in the Italian restaurant which was very good, but...

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2Thank Jentol57
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Jentol57 Many thanks for sharing your kind compliments via Tripadvisor! I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. The chefs at The Waterfall and The Line would be encouraged to read your positive feedback. I look forward to welcoming both of you back soon! With best regards Reto...

Erlen, Switzerland
Reviewed 31 March 2015

It is very seldom to see such uniform attentiveness at a Hotel like at the Schangri-La in Singapore; from the GM to the Chef at the Waterfall, to the agents at the Garden Wing desk. It is truely my home a wway from home.

Review collected in partnership with shangri-la.com
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Thank a_f_fischer
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear A_f_fischer Many thanks for sharing your kind compliments via Tripadvisor! It was my pleasure to be of service to you during your stay. Chef Marco at The Waterfall would be delighted to know of your positive comment too. On behalf of my colleagues, I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $414 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Shangri-La Hotels and Resorts, Orbitz, Ctrip TA, Priceline, Agoda and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the Garden/pool.”
 of 5 bubbles E9457MTrichardb, 21 Mar 2017 | Read review
“Balcony overlooking the pool”
 of 5 bubbles glennrleduc, 20 Mar 2017 | Read review
“The suites on the 17th floor are excellent.and very quiet even though some renovations are being carried out.”
 of 5 bubbles YorkiePontefract, 17 Mar 2017 | Read review
“a place where you can open your window, that will allow some privacy. That is full enjoyment”
 of 5 bubbles bwpbmi, 11 Mar 2017 | Read review
“Pool-facing Garden Wing rooms with large balcony are our favourites.”
 of 5 bubbles ukdoodlebug, 6 Mar 2017 | Read review
5 of 5