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Shangri-La Hotel, Singapore

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$457*
US$438*
Great Deal
US$456*
US$455*
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Shangri-La Hotel, Singapore
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4,562 Reviews from our TripAdvisor Community

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Showing 3,882: English reviews
Manchester, United Kingdom
Reviewed 28 April 2015

We stayed in a standard room in the Garden Wing for 3 nights and loved every minute of it. The lobby in stunning with gorgeous furniture and the signature Shangri-La scent wafting through the air. Our room was light, spacious with a super comfy bed. I loved the toiletries provided and appreciated that the cleaning staff kept providing us with...

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1Thank luxurybackpacker7
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear luxurybackpacker7 Thank you for your pleasant review via TripAdvisor! While I am delighted to know that you have enjoyed your Garden Wing experience, I am concerned to read your comments regarding the service shortfalls. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out...

London
Reviewed 28 April 2015

Debated between a Marina Bay Sands or this one and whilst we did not see the rooms at MBS I am very happy we chose Shangri-La for our 3 night stay in Singapore. The room was lovely. We had a twin room in the garden tower. It was possibly a bit dark but we were hardly in the room so...

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Thank is it hot or is it me
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear is it hot or is it me Thank you for sharing your photographs and kind review via TripAdvisor! I am glad to know that your partner and you enjoyed your stay at the Garden Wing - our urban resort. Please be assured that your compliments will be shared with my colleagues at the Garden Wing and The Line. I...

Reviewed 27 April 2015

Checked into room 1823 this morning. Terrible room - right at the end of a corridor next to the utilities. The aircon is terrible - zero effect despite keeping it at minimum (18 C) and the fan at maximum pretty much throughout the day. Sweating at midnight while writing this review. Tried changing the room earlier in the day -...

Review collected in partnership with Shangri La Hotels
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2Thank Joydeep B
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Joydeep B Thank you for your valuable feedback via Tripadvisor. I am sorry to read that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look forward to hearing from you soon. With best regards...

Monroe, LA
Reviewed 27 April 2015 via mobile

Everything about this hotel is 5 Star! We were greeted by a lovely woman as we exited the van from the port. She guided us inside and answered any questions we had. She escorted us to the check in desk to another gracious woman. The concierge checked us in for our flight home and printed our boarding passes. All this...

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Thank marmc60
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear marmc60 Thank you for your wonderful recommendation via TripAdvisor! It delights me to read that your partner and you enjoyed your Shangri-La experience. Please know that your compliments are much appreciated and will be shared with my colleagues, especially those from the Front Office and Southern Italian restaurant, The Waterfall. I look forward to welcoming the both of you...

Bournemouth, United Kingdom
Reviewed 27 April 2015

I stayed in the Shangri-La hotel for a business trip and had little cause for complaint. I was in one of the cheaper sections of the hotel, yet still had a large room and a large en suite bathroom. The hotel itself looks very impressive and has a large amount of staff to greet you at all times. In the...

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Thank Bourne_simon
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Bourne_simon Thank you for your positive review via TripAdvisor! I am glad to know that you enjoyed your Shangri-La experience. Your compliment is encouraging and much appreciated. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Reviewed 27 April 2015

I chose Shangri-La Hotel because I read that it was one of the best hotels in Singapore. Since we were only going to be in Singapore one night, I thought it would be the best experience. What a disappointment. The hotel itself is gorgeous and the room was impeccable. The amenities are excellent as the restaurants. However, the service in...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Miguel B
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Miguel B I am sorry to read about the service shortfalls during your stay. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look forward to hearing from you soon. With best regards Reto Klauser Vice President and General Manager

Cape Woolamai, Australia
Reviewed 26 April 2015

We always stay in the Garden Wing. From the moment you arrive and are wisked to your room by the waiting reception staff, where the signing in formalities are completed, till your dseparture, the whole of the staff seem to take a particular interest in your stay, comfort and wishes. This has to be one of the friendliest hotels in...

Review collected in partnership with shangri-la.com
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Thank l0andbj
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear l0andbj Many thanks for your pleasant review via TripAdvisor! I am delighted to know that you have enjoyed your stay at our Garden Wing - our urban resort. I look forward to welcoming you and your partner back soon! With best regards Reto Klauser Vice President and General Manager

melbourne
Reviewed 26 April 2015 via mobile

This is simply the best hotel we have ever stayed in. Well positioned in a quieter part of town but still only a short walk to the hustle and bustle of Orchard Road. All staff were very helpful and nothing was too much trouble. We will definitely use again when in Singapore.

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Thank min w
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear min w Many thanks for your positive feedback via TripAdvisor! I am delighted to know that you have enjoyed your stay. I look forward to welcoming you and your partner back soon! With best regards Reto Klauser Vice President and General Manager

England
Reviewed 24 April 2015

We have just returned after 5 nights in the Valley wing. The stay was wonderful. The room was large (even with a bed for our 6 year old son in it), the linen soft and comfortable, the bed huge, the bathroom (although it may be a little dated) shower was splendid - it was pretty perfect! Because we stayed in...

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2Thank kiasusee
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear kiasusee Thank you for sharing your feedback via Tripadvisor. While I am glad to know that you have enjoyed your Valley Wing experience in general, I am concerned to read your comment about the service at the pool. May I please request that you contact me directly so that I can understand the details for service improvements? My email...

Brisbane, Australia
Reviewed 23 April 2015

Our stay at the Shangri-La was wonderful from the moment we stepped in the door. Check-in was efficient and friendly. Our room in the Tower wing had a view of the pool and garden with a comfortable bed and furnishings. The bathroom was elegant with a separate bath and curved shower. We dropped our bags and headed out for the...

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2Thank aus-54
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear aus-54 Happy anniversary again! Thank you for choosing to celebrate this special milestone with us. I am glad to know that you have enjoyed your stay at the Tower Wing and your time at The Line and The Rose Veranda. I look forward to welcoming the both of you back soon. With best regards Reto Klauser Vice President and...

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04/06/2017 05/06/2017
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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $413 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Hotels.com, Hotwire, Priceline, Orbitz, Travelocity, Agoda, Ctrip TA, HotelQuickly and Hotel.de so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
56 questions
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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up is better.”
F369NLchrise, 24 May 2017 | Read review
“Try and request a pool view room , i think most of them are , we stayed in the Garden Wing .”
Aussielooker, 22 May 2017 | Read review
“We loved the pool/garden views”
  • Our room sitting area
  • overlooking the pool with boganvillia draping the balconies
  • Our towel art on the bed
  • We were greeted with a dozen roses, cake & a card
mar-shalouise, 9 May 2017 | Read review
“Be extremely careful of the honesty of the housekeeping teamv”
Moofasarose, 8 May 2017 | Read review
“Stay at the Valley Wing for added bonuses of food and service.”
765PaulL, 6 May 2017 | Read review
5 of 5
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Ctrip.comUS$457
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Prices are for 1 room, 2 adults
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