An average room with a splendid view. We expected more from Ritz Carlton during our stay. Unfortunately, we were met with dated decor, an uncomfortable bed, and below average toiletries. We had a few drinks and nibbles with friends at the world famous bar. The drinks and food were creatively named, however, they didn’t leave us wowed or wanting more. Surprising because the bill was over $700 for five people. To top it off, this Ritz Carlton does not participate in Marriott Bonvoy, however, they’re happy to take your reservation via the Bonvoy app, which was quite ridiculous.
We recently stayed at the Ritz Carlton for 3 nights. From check-in to check-out the whole experience was seamless, the staff are friendly, efficient and helpful. The Club Lounge was lovely with a wonderful view of Marina Bay. The food in the Club Lounge was very tasty, however was a little disappointed in the range, not sure if that was due to living with Covid, the breakfast was very good and dinner was very delightful, barramundi, chicken and salmon, cooked to perfection. The room was super clean and very comfortable and the view over the Bay at night was amazing. We had an early check out and the staff arranged for early breakfast for us which was very much appreciated. Special thank you to the staff in the Club Lounge, you all do an amazing job.
We stayed in the Marina Bay view room with sofa bed. The whole experience was enjoyable and love the view. We love the night view and managed to catch the light show at Marina Bay Sands area. With the sofa bed, we managed to lie down comfortably near the window to truly enjoy the view and relax.
We stayed at the Ritz-Carlton Singapore for a week and it was the perfect break. We decided to spend a little more for the Club Lounge and it was definitely worth it. From the moment of arrival, we felt so well looked after. The check in process was the easiest we’ve ever experienced and from that point on the service was always impeccable. Jithra and her outstanding team, including Navin, Sam, Audrey and Michelle provided consistent 5 star service. From recommending and booking restaurants to helping us sort minor issues with our room, they were incredible. The rooms were spacious, clean and that view! We stared at it for hours on end! A perfect trip to break the clutches of COVID and experience international travel again.
Due to the pandemic and the fluid nature of border restrictions, we opted to spend our anniversary late last year in Singapore again. We opted for 3 separate staycations and, in order to compare the hotels we’ve chosen, the duration for each of our staycations was the same duration and over the same days of different weeks. Because we had stayed twice in the Ritz-Carlton Millenia Singapore twice in 2020 and our experience had been positive, we decided to keep what we thought was the best for the last We managed to book a room under the hotel’s anniversary promotional period and requested for a room on the same floor as the Club Lounge and we were offered the room we had previously stayed before. Before checking in, I called up the hotel and was attended to by Raffael. He told me the particular room was not available and offered me another room on a level beneath the lounge instead. It was coincidental that Raffael also attended to us when we checked in on level 3. As the room was still not ready, Raffael escorted us to the lounge so that we could wait there until it was ready instead. The ladies and gentlemen at the lounge whom we were acquainted were no longer there. Only two of the gentlemen (Mr Chuck and Mr Linggesh) who had attended to us the previous year are still working there. As the previous room we had stayed before was not ready, the ladies and gentlemen at the lounge offered us another room instead and we gratefully accepted it as it was on the club level which we preferred. However, upon settling down in the room, we couldn’t connect our mobile devices to the ‘smart’ television in the room via Bluetooth. At around 1 pm, we called up helpdesk. The technician who attended to me ran me through the fundamental steps in connecting our devices to the television. I told him I had done all the necessary steps but he insisted that I go through them with him again so I did. It didn’t work the first time when I did it myself. And, it still didn’t work when he guided me through the elementary steps. Exasperated, he told me that he would get back to me after checking on his side. I was therefore surprised when he gave me a reference number. I was puzzled because he said he would get back to me. The number seemed irrelevant. Obediently, we waited for 5 hours. At 6 pm, I called up the technical helpdesk again to ask about the status of my problem and was told by a lady answering the call that they have closed for the day and that I should call them back the next working day. Disappointed after the fruitless long wait on our staycation and all the wasted time, we went to the lounge for our evening canape. It was our great fortune that Mr Chuck de Guzman asked us about our room and we related our issue with the television to him. Immediately Mr Chuck sprang into action. While we were enjoying our hot canapes, he was in our room trying to figure out the problem. He even went to another available room to connect a mobile device to the ‘smart’ television and offered us a change of room should it work. It didn’t. There was an issue with the system. Mr Chuck worked for close to an hour trying to figure out what was wrong with the connection. When rebooting the system also failed, he managed to call the technical department within the hotel to get us a cable so that we could connect our mobile device. At least it worked although I thought it should have been connected wirelessly in this century. Mr Chuck had saved our staycation! And, it is because of him that we have to give the hotel a 5-star review. Other noteworthy observations: there was an obvious difference in the quality of food served in 2020 compared to 2021. Many of the ladies were young and hence not very experienced. As it was still within the pandemic period during our stay then, we were surprised when a young lady at the lounge asked us to make the hot drinks ourselves when someone should have taken our beverage order and served them to us instead. Fortunately she was only one and we tried not to ask her for help during our stay. Guests then could only help themselves to the food in the fridge or obtain them from the serving staff in the pantry. The Ritz-Carlton, Millenia Singapore remains one of the few hotels that has left an indelible impression on us. When things return to a greater sense of normalcy, we will certainly look forward to yet another stay and hopefully, by then, we will once again get to enjoy and savour the standard and quality of the Ritz-Carlton, Millenia Singapore that we have come to know and expect - again.…