Ritz Carlton has always been one of the top choices for staycation that I have yet to try and I sure am glad that I did for my wedding anniversary! Try as you may but I can assure that the most critical guests will find it difficult to find any faults during their stay! Before the check-in date, got an email from Mabel to welcome me, sending me all the relevant information including food menu etc. There was a bit of confusion during check-in (perhaps the only 1 area to improve during this period of renovation of the main lobby), as there was no signage to indicate that check-in was moved to level 1 instead of the usual level 3 due to renovation. Thereafter, there was only satisfaction and amazement throughout our stay. First of all, we were pleasantly surprised to be given an upgrade to premier suite with marina bay view (with early check-in and late check-out) - a great start to our stay thanks to Mabel! When we entered the room, we were first greeted by a warm welcome message with some treats for our anniversary and next we were amazed by the amazing view from our room - no doubts it was the best view I’ve ever had from all my staycations in the city! The unblocked view of the Marina Bay area can be seen in every room and the contrast of day and night offers a different experience. Even though Ritz Carlton is not a new hotel, the rooms do not feel dated and everything was well maintained, clean with luxurious spacing! The lounge is also the best experience I’ve had even with my preferred status with other hotel chains - you will be pampered with 5 meals throughout the day, with each and every meal of high quality - my biggest worry now is that every other lounge that I will go to will all pale in comparison to that of Ritz Carlton... Food is not the only thing that makes you feel being pampered as a guest - every single staff (with special mention of Dhya) are polite and warm and will constantly check-in on you oh need more food. With the service and the food quality in the lounge, there is only one word that is befitting to describe - impeccable! Pool was reasonably sized and comfortable while gym is well equipped and relatively spacious. With the great view, luxurious room and quality food, there is little reason to even step out of the hotel during your stay!! Overall a great experience that is enhanced by great service standards. You have not experienced staycation in Singapore until you experienced it in Ritz Carlton. Definitely hope to be back in future!…
Upon arrival, were ushered to the temporary checked in counter because they are currently renovating. Checked in process was done promptly, explanation understandable. Was there to celebrate our post honeymoon, knowing it was for our post honeymoon, Brandon Tan upgraded us for free to Premier Suite with Marina View! What a suprise! Brandon went out of his counter to pass us the room access card with a wide welcoming smile. Definitely made my day! Room was clean & spacious. And the view was spectacular. Admiring the best view even before to bed and when we’re in the bathroom too! haha! It was indeed the best staycation in Singapore we’ve had. On top of that, we received a box of chocolates and a lovely card wishing us Happy Honeymoon from the front office team. ( which is brandon , haha!! ) It was definitely very thoughtful & it was really a sweet gesture. Checking out process was smooth too! We got a bit later check out as well! Special thanks to Brandon Tan & Jerrol(not sure if i get the right name) for the splendid services. Will do a comeback soon!! …
We had a lovely Valentine's day & CNY stay with Ritz. Arrived at the lobby & were ushered to the level 1 to the temporary checked in counter. Checked in process was done promptly & room as well as extra bed were ready. Again we were accompanied to the lift lobby. Feels nice to be accompanied throughout the process. Room was clean & spacious. Surprised with the swan decoration in the room & a Valentine's day amenity was received shortly and the sweet treats tasted well. Breakfast at Colony was fast and service staffs were attentive. Thanks to Jarrol Tan from front desk for the handwritten note as well as other ladies and gentlemen of Ritz Carlton in making our stay a memorable one :)
I booked a hotel room to celebrate my husband’s birthday. A twist of events, my sister stayed with my instead and my husband visited to hangout with us. And the receptionist was super understanding of the situation. Because I indicated it was my husband’s birthday in the reservation, they gave us a free upgrade from Kallang Room to the Marina Room! Needless to say, the view was amazing. On top of that, they also prepared some desserts and a lovely card wishing him a happy birthday. It was definitely very thoughtful. We (including the birthday boy) decided to order room service to enjoy the view and dessert and I must say, the room was extremely spacious to accommodate the movable table they brought up when they delivered room service; and the best part is that we could cast netflix and youtube from our phones to the TV while enjoying room service. It was quite a treat. Before we went out for dinner, we also received a box of chocolates and a handwritten note from the front desk receptionist who attended to us earlier. It was really a sweet gesture and the chocolate was really nice. After dinner, when we went back to the room, we realised they had topped up our water, cleaned up the room and also given us more chocolates for the night. It was really quite a treat. Also, it was easy to book the pool and it was generally quite empty. Also, given the hotel has been around for a while now, I was quite surprised that they’ve managed to maintain the condition of the bathrooms and rooms pretty well (I think the last reno was in 2013, but I’m not sure if it included the rooms). Often in other hotels, you might spot grouting that has turned dark or the silicone in bathrooms turning mouldy but Not in Ritz. The condition was tip top and that’s impressive. Overall, this was one of the best hotel and service experience I’ve had. The service staff were all very polite, attentive and dedicated. A shout out to Kevin, the front desk receptionist. Really enjoyed our stay here. …
This review is for 2 stays at ritz carlton singapore. 1 in nov 2020 and 1 in Feb 2021. Both was with club lounge access. Firstly I like to thank the staff of ritz for providing a warm service during my stay. Thank you to Ruby and Sandrine for keeping the restaurants running smoothly. Thank you to the team at the club lounge. Sheila. Chuckie. Michelle. Tina. Mabel. Dhya and the others whom I dint get your names. Once again ritz has never failed to provide the ritz experience to their guest. My family and frens both enjoyed their stay and the club access. The 5 meals presentation were fabulous and exciting. Pity we can't visit the buffet room due to covid19 to take our own food. Swimming pool was spacious during out booked slots. Spa was clean and massage was great. A great place for a staycation and it's a pleasure to back to my home away from home. …
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