Stayed here for a family vacation which turned out to be a disappointing choice. From the mediocre food/breakfast at Edge (3days in a row) to drilling noise going off in the middle of the day (no advance notice). This is an establishment that has lots to offer in a prime location, cooperating w Kidztopia for a kids friendly amenities is commendable but the let down seem widespread from lack of staff at Edge to housekeeping standards. It is obvious manpower /shortage is an issue in areas that needed attention. Charging extras for kids under 6 to the club lounge for tea ($25++) was abit interesting esp when a suite was booked. Overall the experience was startling terrible and hope they will improve prior to tourism returning full steam to our sunny island if not the hotel image standard in Singapore will be tarnished.…
Our first time in Singapore since the the advent of Covid -19 and our experience was nothing less than memorable. From Charles and Jayrick helping us out with our preparations for arrival a couple of weeks prior to our travel date, followed by the flowers presented to my wife upon our arrival at the curbside entrance of the hotel by no less than Jayrick, to the smooth check-in process, the dining experience arrange by Charles, Chef Eamon and Vincent at Keyaki up till our pleasant check-out experience with Ayaka and Sel, Pan Pacific Singapore will always be our hotel of choice when in SG. We stayed for 6 nights and in between our stay, Charles was always present to help us out with our tour or dining needs around Singapore. Thank you Pan Pacific! Your entire team made us feel at home and we can’t wait to return again soon. Special thanks once again to Charles, Jayrick, Chef Eamon, Vincent, Sel and Ayaka! You all made this trip and birthday celebration of my wife truly memorable.…
Wan showed exceptional service to us and we can always depend on him. I told him I forgot my shawl and he immediately provided me the shawl to keep me warm in the dining area. He is such an attentive person together with his team of staff. They know exactly what is needed to be done, what time to do things ie what time to serve which dish. With him in charge, we can be very rest assured of tip top service standards for our guests.
I would like to compliment the Following staff for their exceptional service. Firstly Carmen whom I contacted regarding my plan for my Wedding, she was very helpful and did her very best In catering my needs and was able to execute my wedding smoothly. Also would like to thank Apple and Hui Qi whom served us on our wedding day went the extra mile to serve with passion and delight. We had a Great experience at the Hai Tien Lo Restaurant and would definitely refer and recommend all our friends and families for dining and events.
Great pool, gym, food at the hotel ! Close proximity to shopping and food all around too. Great marina area views as well. Overall, great place to stay although the entry rooms are aged. The design and spaciousness of the hotel is in itself a great plus.
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