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4.5
#39 of 348 hotels in Singapore
Location
Cleanliness
Service
Value
Experience one of the most spacious rooms in the Orchard area at Royal Plaza on Scotts, where 32 sqm of luxury awaits. As an independent five-star hotel with a 50-year legacy, we proudly hold the title of Asia Pacific’s Best Independent Hotel, awarded by TTG Asia for over 15 years. Located just steps from Orchard MRT, we place you at the heart of Singapore’s vibrant shopping and business district. Popular malls such as ION Orchard, Takashimaya, and Paragon are all within a 10-minute walk, giving you easy access to the city’s finest. Our modern, 100% smoke-free rooms are designed for your comfort, featuring air conditioning, rain showers, flat-screen TVs, and complimentary high-speed internet for multiple devices. Thoughtful extras like a free dental kit, toiletries, complimentary local calls, and room service ensure your stay is convenient and comfortable. Indulge in award-winning halal-certified dining at Carousel, our renowned buffet restaurant, offering a di
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, Chinese, Indonesian, Malay
Location
25 Scotts Rd, Singapore 228220 Singapore
Royal Plaza On Scotts
5,811 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Royal Plaza On Scotts is frequently celebrated for its prime central location, with guests appreciating the proximity to shopping, dining, and the MRT. The hotel's ambiance, featuring a luxurious lobby and comfortable furnishings, is well-regarded, although some find the decor outdated. Cleanliness is a highlight, with travelers consistently commending the spotless rooms and facilities.
While the rooms offer comfort and are maintained to high standards, opinions on value are mixed, with some concerns over additional charges. Service is generally excellent, though a few guests encountered disappointments.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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My wife and I stayed here for 3 nights and gave it a top rating because for the money I think it is a great hotel. We were toying with paying substantially more to stay at the Marina Bay Sands but glad we picked this instead. The rooms are a good size and quiet which was important for us and the location was just off Orchard road with a short walk to the MRT station. The taxi ride from the airport was 30 minutes and I downloaded the GRAB app so the cost was only $20. We didn’t end up using the pool or gym but both looked good for a city centre hotel.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 14 Jan 2020
Hi erlenda123, Thank you for sharing your amazing experience with us! We are delighted to hear that you and your wife enjoyed your stay and were made to feel so welcome and comfortable by our convenient location and newly-refreshed rooms. We appreciate you recommending us to the online community, and we hope to welcome you back soon! Kind regards, Patrick Fiat
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An excellent stay at a venue we consider our home from home in Singapore. We were very well received and shown to our room despite arriving very early in the morning (rooms are usually only available after 2 pm on day of arrival). Staff were polite and helpful. Rooms well appointed. Breakfast selection on the premium floors is limited, so we opted to have breakfast in the main dining hall on the ground floor. Because of the festive season the hotel was at capacity which created some congestion in the dining area. Food choice was excellent. Food quality was excellent. We will recommend Royal Plaza on Scotts Road without doubt to any traveller. We will also like to be kept informed of any special deals (including flights if possible).
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 20 Jan 2020
Hi Rhino_Horn_JHB, Thank you for sharing your amazing experience with us! We are delighted to hear that you enjoyed your stay and were made to feel so welcome and comfortable by our outstanding team. We appreciate you recommending us to the online community, and we hope to welcome you back soon! Do join the list on our hotel's official website to stay in touch. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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Location friendly, clean rooms and hotel corridors, breakfast variety that changes everyday in some section (not all but some), fast elevators, high speed wifi, and the best thing is that they provide portable wifi with good connection.
A little hassle to connect I need to ask assistance from the front desk though because you need to download an app.
Despite of all the goodness about the hotel and the comfortable stay, it lost its hositality touch from the staff. Me and my family barely got any greetings from them.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 29 Feb 2020
Dear ariemajinarie, Thank you so much for your positive review and for choosing to stay with us at Royal Plaza on Scotts again. We are sorry to learn that parts of your stay were less ideal than expected. Please be assured that we are looking into your comments as we are on a continuous journey to improve guest experience. We truly appreciate your feedback and hope to have the chance to welcome you back soon. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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This is not the first time my husband and I chose The Royal Plaza. We came back to it because of the pleasant memories we had in the past. However, our recent stay was disappointing. When we checked in, we were told in a stern tone by the check-in staff that we had not paid so they took a fairly large amount from our credit card. When we insisted that we had paid through our agent, we were told that the hotel is unaware of this. Later, we went back to sort this out and another staff asked to photocopy our itinerary and said that they will try to sort it out. All this with not even a friendly tone or reassuring smile. We then emailed our agent who swiftly sorted everything out for us and informed us via email. Unfortunately, the hotel did not even assure us of this.
Each day when we went for breakfast, we felt like interlopers as they took down our room number to double check whether we were entitled for breakfast. All staff had a glum expression except for this warm and lovely female staff, Kasturi at the Premium lounge. She served with gusto and really made us feel welcome. We are checking into the hotel again on our way home from another holiday. You may ask why we are returning to the Royal Plaza? The location is fabulous and for the obvious reason that we pre-booked everything a few months back so it's a case of 'ignorance is bliss'. We hope to feel more welcome on our return in a few days' time or we will definitely re-consider not staying at this once endearing hotel.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 15 Jan 2020
Hi Sara D Thank you for your continued support over the years and for taking the time to share your review with us on TripAdvisor! We recognise that by encouraging such feedback we can address any inconsistencies and ensure that excellent levels of service are reached and maintained overall. Please be assured that your experience is not indicative of the level of service we strive to deliver to our valued guests, like you., and I have since addressed the teams in regards to your experience. Thank you for giving us the opportunity to better our services and we look forward to having the opportunity to welcome you back in the future. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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We booked a one night stay at this hotel to chill out and shop along Orchard Road on a weekday which we seldom have the chance to do during normal days. The S$198 price tag comes with breakfast for 2 at the highly acclaimed Carousel Cafe and also free access to the Premier Lounge so we thought it was quite a good deal. The location was great especially after a long day of shopping and dinner. We didn’t use the pool as it was small and boring. The premier lounge was a disappointment as there were only machine coffee, teabags, machine soft drinks, peanuts/potato chips and some biscuits. No finger food, alcohol or can drinks that you can bring back to your room. The room was small but ok, the aircon has a damp smell but we bear with it. Carousel is grossly over-rated, as the breakfast spread wasn’t impressive. All-in I think we got our S$198 worth of hotel stay in Singapore, nothing more and nothing less.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 9 Apr 2020
Dear siewlee3 Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected. We truly appreciate your feedback and hope to welcome you back to create a better experience for you! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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I used to stay at this hotel quite often. One of the reasons was that there were several choices of free drinks provided in the room’s fridge (soft drinks, juices, and even Bir Bintang). I noticed that the owner of this hotel has changed, because some of the services that were previously provided are now reduced or even no longer provided, such as the free drinks, now only provided 2 small cups of juice; and 2 bottles of water on the first day, instead of 4 bottles on other days. When I arrived at the hotel and it was already 4 p.m., the room was not ready until 5 p.m., while the check in time should be at 2. The amenities were also lacking. Only 1 small bottle of shampoo (and also other toiletries) was provided on the first day, which was not enough to use for 2 persons. The service that is no longer provided is the absence of Holy Bible; only 1 other religious book is provided. Also the cups for tea/coffee in the room didn’t come with any spoon.
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Date of stay: January 2020
Service
Sleep Quality
Room Tip:Â The deluxe king bedroom looks more spacious than the premier twin bedroom, and the bathroom as well.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 14 Jan 2020
Dear Beautyoutside Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. We are sorry to learn that there were parts of your stay that were less delightful than expected. Thank you for giving us the opportunity to better our services and I hope that your travels bring you back to visit us soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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Our stay at the Royal Plaza on Scotts was in February 2020. The first impression of the Hotel was good. Very good in fact. But the first evening, when we visited the Hotel's "Premier Lounge" we were really dissapointed. The Lounge was completely empty, and for a reason! There were only coffee and tea and some cookies and nuts. That's all! If you wanted anything to eat or drink, you had to buy it from the menu. Having paid a higher rate to get a larger room, have breaksfast included AND the access to the Hotel's Lounge, we really feel that this service was not up to the standards of any 4 or 5 Star Hotels in Singapore (or any other country). Breakfast buffet was served in the Restaurant at the lobby. It was good but repetitive - everyday the selection of plates was the same - and the music was a bit too loud. Internet access come and go, and in the early morning and evening, while we were working in our room, caused us some issues. In short, we'll search for another option when we'll go back to Singapore. We have stayed in other Hotels with similar rates but better service.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip:Â Wouldn't know
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 8 Jun 2020
Hi None_6565, Thank you for joining us at Royal Plaza on Scotts. Addressing the changing needs of our guests, we have introduced the coworking Premier Lounge to provide a conducive space for our business guests to get work done, and for leisure guests to enjoy light refreshments all-day during their stay. We have addressed the areas of improvement you have highlighted to the team and they will be working hard to better manage similar situations. We truly appreciate your feedback and hope to have another opportunity to welcome you back and create better experience for you. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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The Plaza Hotel on Scotts was the start of a 60th birthday holiday for my partner. From the start we were disappointed. We always book a city hotel with pool to be able to relax in at the end of a day sightseeing.
We were informed on the Friday before we travelled that the pool is currently closed. We were told this was for maintenance repairs but as this hotel is being used as an isolation hotel for travellers it felt that this was closed as a result of the hotel's policy regarding covid. More importantly, there was no housekeeping provided in the room. Towels were not changed and dirty cups were left. We had to take these items to the housekeeping ourselves to request clean items to take back to our room.
On speaking with the management I was advised that this was to reduce contact between staff and guests which felt absolutely ridiculous when I went directly to housekeeping staff each day to replace these items and ordinarily I would expect this to be done while I was our of the room during the day.
In addition the quality of food on offer for breakfast was extremely poor. Again I was advised the hotel was reducing waste by not offering the full buffet they would usually have on offer.
The hotel was advertising and being well used by local residents for staycation weekend breaks and the buffet service is then being fully catered for. This still reduces the housekeeping service they need to provide as rooms are cleaned when guests leave.
As a full paying guest I do not expect to receive less than a full offer. That management felt that this was reasonable was even more disappointing, and as I explained to the staff, I could not imagine going to any of the large chain hotels and receiving this treatment.
Sadly this experience impacted on how we viewed Singapore and of the many fantastic Far East cities we have visited, Singapore will not be one we return to.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip:Â Ask for a refund before travelling and book in one of the many amazing hotels available in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royal Plaza on Scotts, General Manager at Royal Plaza On Scotts
Responded 25 Mar 2022
Dear lindao503, We are sorry to learn that your experience with us was not as delightful as expected. We appreciate you giving our Guest Services Manager your valuable feedback during the recent stay. We are saddened to hear you did not like our new breakfast and that we are unable to match your expectations. We are constantly reviewing our breakfast services and our team is striving hard to bring about the necessary improvements. We have also adjusted our operations accordingly to provide housekeeping service once every 3 days for our extended stay guests. For a more comfortable stay, we will continue to provide additional bathroom amenities and fresh towels upon guest's request. We want you to experience a peace of mind during your stay and to have your expectations met. Thank you for taking the time to pen down your review and for providing us with your feedback. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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We stayed recently with our kids. Arrived at the hotel with our reservation in hand and hotel didn’t have record of it. They managed to find a room and the reservation in the back end but were not apologetic despite having booked months in advance - not the kind of service expected when paying over $300 a night.
Room was fine, great aircon and location is excellent for orchard rd. It’s a clean, average hotel but stayed in other properties in Singapore where staff are a lot more welcoming and service much better.
Mention must be given to the doorman who was the only friendly staff member we spoke with.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 9 Jan 2020
Dear bring_on_holidays Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. We are sorry to learn that part of your stay was less delightful than expected. Thank you for giving us the opportunity to better our services and I hope that your travels bring you back to visit us soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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The room was clean, tidy, and spacious. Bed was very comfortable. It was very welcoming when we entered the room as the tv was automatically on with background soothing music.
The location was great as it is at the town area: more shopping & easy access to food!
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPlazaSG, General Manager at Royal Plaza On Scotts
Responded 7 Mar 2020
Hello marfuaf, Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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AFAIK the Hotel does not have parking facilities. There's a large public car park just behind the hotel (which many of the rooms overlook) so maybe the hotel could assist with parking there, you'd have to ask them. With the extreme deterioration in services provided by this hotel recently, I very much doubt that however.
I don't understand your question. There is breakfast in a big hall downstairs. If you stay in the room and ordered breakfast, I don't know where it comes from. Maybe ask the hotel?
Jakarta, Indonesia168 contributions93 helpful votes
There is underpass from ION Orchard, but not directly to the hotel. There is also a shelter from the underpass exit to the hotel. there is a small gap though where the shelter won’t cover you, around 3-5 meters.
"If you want a hotel with excellent location and Spacious room this is the place. It is right beside Orchard road, across Hyatt and beside Shaw center where the MRT is."
There are more places to choose from in the Singapore area.
PRICE RANGE
S$244 - S$335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal plaza on scotts hotel singapore, royal plaza on scotts singapore
LOCATION
SingaporeSingaporeBoulevard / Orchard / Central Area/City Area
NUMBER OF ROOMS
511
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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