I have stayed at the Royal Scott many times over thirty years and it has always been a cheap hotel but now it has gotten crazy. "I'm sorry sir but since you are staying two nights, we don't clean your room." No towels, no amenities, no room services, no cleaning and more than US$200 per night. Needless to say they will be eternally crossed on my personal and corporate stay list in Singapore. COVID apparently did not teach these operators a lesson in customer loyalty. What incredible cheapskates!
We have stayed here on multiple occasions and enjoyed it tremendously but alas think it’s now over . We used to rave about the breakfast but guess covid has killed it . It is now just very basic and would probably give this alone a 1 star rating . There was no towel change during our 2 day stay, 1 tea and 1 coffee per day was our allowance in the room. The hotel gives you a feeling it’s on a downward trend and will take a big kick up the backside to motivate into its past glory.
Of all the many hotels we stayed, this had the most horrible breakfast. Not many edible variety. Butter (President brand) was horrible and it's the only one they gave. Coffee machine not working. When it works, dispense halfway. Only 1 kind of fried noodle. For this kind of price, breakfast at MacDonald is way so much better.
We stayed in room 1415 and 1417. Checked-in was slow. It took us about 30 mins to finally checked in although there were 3 counters open. There was not much to do in the hotel as the swimming pool and gym were closed for servicing. The co-working space access which comes with our room is also a little blah with just coffee and tea and some cookies in a jar for refreshments. Overall, room is clean, spacious and comes with a bathtub. The halal breakfast spread is the highlight of the stay with a good variety of delicious food served.
Hotel with strategic location, near to MRT, and Isetan, within walking distance. Staff provides best hospitality services despite of minimum manning in the hotel. My special thanks to Katrina and Dragon who have helped us during our stay from May 15 until June 5. Also, the helpful Housekeeping team: Idris, Marcus and Rocky. They helped a lot in refilling our daily needs due to the alternate days of cleaning. My parents just got eye operation, and needed bed rest, and they really enjoyed the services. We wish to return to Royal Plaza if we had a chance to return to Singapore.
Check in, busy hence slow. Seemed understaffed. Rooms, clean. Aircon, cold enough. Phone answering (eg when we call to ask for towels), took forever for staff to answer. We went down to receptionist to ask. WiFi speed, good. Water in toilet, good clear. Breakfast, as usual. Good variety, but one gets bored of it after the 2nd day. Would we stay again? Yes. Location, convenient.
It's been awhile since family goes for a trip, so for now staycation with family, Great experience i must say, checkin in was fast and efficient, location is awesome as ION orchard etc all nearby, thumbs up for the FO staff SERI attending to us.
Paid 5 star price but 1 star service. Their is no bellboy/concierge to help you with your bags. Imagine you are travelling with the elders. No house keeping if you are staying 4 days and below, no fresh towels. Absolute rip off, should have told us earlier and we won't be bother booking at all. AVOID !!!!!! USD 470 per-night for a twin room . To the mangment who is reading this , my itinerary was R3440186888 . I think for the price i deserve slight attention. BAD WAY OF DOING BUSINESS
I was with my 74 year old parents for a short holiday . We have been a loyal customers for many years , it has always give us a fantastic service with friendly porters and concierges but when we arrived to the hotel this time we were so shocked that there are no porters to help us with our luggages !! We have to carry all luggages to the room , my parents are 70 years old !! If I am not with my parents they are not capable to carry the heavy luggages ! We have paid for 5 stars services and in return they gave us a 1 star service ! I would have gone for a cheaper hotel if I have known there are no porters to help ! The hotel services is so poor ! We do not get our rooms clean everyday is only every alternate days that they will clean the rooms ! It wasn’t like that 2 years ago when we visited the hotel ! They used to have top efficient services ! Sadly this is a service industry and they brand themselves a 5 star hotel in the city , unfortunately to me this hotel is a 1 star . I felt cheated with the price that I am paying ! If I have known with all these services I would have stay in grand Hyatt which is just opposite this hotel ! The management is poorly run !…
1. No make up of room - No problem, can always call housekeeping to replenish what you need. 2. Breakfast varieties limited or not much changes - Come on, most hotels are the same. 3. Push your own luggages - carts are provided. I had staycayed in many other big hotels that didnt provide such service even. 4. Wifi indicated that it was limited to 4 devices only, with people holding so many gadgets, they should not limit to just 4. 5. I brought my own Apple TV box to hook up, it was so easy with the wifi connection. Some hotel required me to call their IT dept to set up my IP address to gain access. 6. Stayed in Executive Suite, allowed up to 3 adults using the existing Sofa Bed. (Paid less than $50 extra in total for 2 nights and it included breakfast, too) .. they would set up the sofa bed with bedsheets and blanket and pillows, too. 7. Check-in was fast and they’d accommodated an early check-in request as room was available. Did not have to check out earlier in exchange for early check-in (as some reviews claimed) 8. Pool and Gym is out, which was made known at booking. 9. Many power points in the suite (some reviews claimed that there were too few power points, maybe other room types.)…
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