Honestly, the service was so good, from house keeping to front desk. Loved the housekeeping lady who picks up the phone and she recognises that I'm more comfortable speaking and chinese and automatically switches! There are 3 staff total at the front desk during my 2 weeks stay, and one of them is Raymond. Honestly, all 3 of them were sooo nice and great. But I managed to meet Raymond in person when checking out. He looked like a very fine gentlement in a very nice suit. So impressed by his outfit as it was so formal eventho he can't meet his guests due to the fact that Amara is now a Government Quarantine Facility. The only down side of this stay is that the hotel room is old. Tears in the paint of the wall and leakage in showers. Shower gets clogged easily from hair and I'm a male, must be imposible to shower for females. Water heater is unstable, temperature goes up and down without even touching the knob. Had to fight constantly with the Air Conditioning as it does not function well. No matter how high or low you set it, it only stays at 21 - 22°C zone. When it's off, it is still very cold at 25°C. Can never climb out of bed in the morning as it is too cold, and I never on the air con. Every Quarantine meal contains rice fyi, you will get sick of it. And the TV is very old, only can watch cable tv and you can clearly see static on it. Honestly, I think I'm just cranky as I had to stay for 13 days, the room itself isn't that bad. They provide many things that other Quarantine hotels didn't - Iron, Ironing board, Hair dryer, mini fridge that is actually cold, a lot of coffee and tea, a lot of bottled water, laundry service, HAIR CONDITIONER, 4 pillows, thick thick blanket. Other hotels don't provide so many pillows or thick blackets as it is hard to wash, trust me, this is my third Quarantine hotel. I would have gave my stay a 3 star rating from the room, however it's a 4 due to the service from front desk and house keeping. Exemplary service.…
First time here overall 4 over 5 star It's a dbl single bed room with bathroom with bathtub The room is clean and spacious just hope more channel for the TV. The service here is fast, they have a number to message after they reply they will be there ASAP. Staff is very polite and answer all of my question patiently (aloysius on the first 1-2 day on the Wi-Fi and changing of kettle) ( Raymond on the next few days of my stay) give me extra help with the change of food (changing the menu last min) , help with the item i needed/request and will follow up on the service. Thank you :)
Stayed here to serve my QO. First impression of the room was that it’s a little dated. Aircon also not functioning well. What really impressed me was the service rendered by the team to follow up and check on me making sure I’m comfortable during the stay. I also really like the WhatsApp messaging platform, replies were promptly. Thank you Raymond Judy Aloysius and the rest of the team. Stay safe all.
The QO has been a mentally exhausting journey. Kudos to the Amara team led by Mr Raymond and all,certis cisco team, and MOH that despite of the lapse of inter department communications have made all necessary efforts to make the QO a better experience for me.Stay safe
The room is huge and there’s a bathtub you can use. Heater works well and water pressure is superb. It has been a pleasant and comfortable stay. Raymond and Aloysius’s team really went the extra mile to make my stay feel at home and my every needs attended with care and attention. I would like to personally thank Raymond for coming up my room just to check if I needed anything more to make my stay a comfort. Would definitely recommend my friends and family to come here. Thank you.