This is a great, well-located hotel. Very good service and a pretty pool. Check in was easy. It’s a simple-is-chic decor with comfortable beds. Food is limited to grab and go right now because of Covid.
The hotel is a no frills basic clean hotel with all the necessary amenities. It is at close proximity to Bencoolen MRT which makes travelling around extremely convenient. However what truly stands out from our experience was the exceptional service provided by the hotel staff. We were there for our friend’s hen night with just the 3 of us including the bride to be. We arrived much earlier at 11am before check in time however upon our arrival, the staff immediately sat us down at the cafe and offered us ice water. They also attended to us immediately and told us the room will be available at 12pm for check in. As we were carrying a tart with us which needs to be refrigerated, the staff also very kindly offered to keep the tart for us at the cafe as the refrigerator there would be much cooler compared to the one in the room. As the room only has 1 chair while there were 3 of us, they have also brought in 2 additional chairs for us to the room when we asked and also tried their best to accommodate our request. As there were deliveries of food the next day while we were away from the hotel, the hotel have helped us collect the items and kept those that require refrigeration in their cafe fridge. They even helped to cut the lemons which we need and helped to open a bottle of our wine and brought it up to the room. On top of everything, they have also offered us a late check out at 2pm since we were celebrating an occasion so that we can take more time to enjoy the amenities there. The pool is great as it was not crowded at all which allowed us some quality time at the pool. Overall, we are very thankful for all the hotel staff there who went the extra mile to make our experience special. They were professional and at the same time have that human touch which showed how they truly want to make it an exceptional experience for us. We will definitely come back to the hotel again! Thanks for everything!❤️…
My housekeeper and 2 toddlers arrived without much clue and the hotel was very kind to provide a family room for the space needed. The room is on 10th floor and has 2 rms n 2 toilets. The food did not repeat much over 8 days and my kids enjoyed the spread. There are fruits n beverages to help along with a healthy diet. The front desk is helpful with small requests and prompt with emails/messaging on updates. All in all, great service with a big heart!
The room is well equipped and spacious. The cleanliness is also well done. And her location is convenient to lots of good food and drinks, where you can easily get via food delivery app without stepping out of the room. I will recommend anyone to stay here if you want a hotel in town area.
Brilliant customer service. Very responsive to emails, quick responses and always do their best to resolve any queries I've had. Would highly recommend to anyone considering staying here. Many thanks to all the staff.