Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
30 Bencoolen offers a cool, contemporary ambience in an ideal central location in the arts and cultural district. Relax in a warmly decorated room a short walk from top attractions in Singapore such as the landmark National Museum and Singapore Art Museum. Family rooms for up to 4 guests are available. You can enjoy casual all-day dining in our hip restaurant and gourmet coffees or chilled wines in the lounge bar. After a busy day, head up to the rooftop to unwind in the outdoor pool and spa tub. The hotel is a short stroll from 3 MRT stations. Bras Basah offers direct connections to Marina Bay’s striking, waterfront Esplanade – Theatres on the Bay, Suntec City Convention Centre and the Gardens by the Bay parks. Dhoby Ghaut sits near Plaza Singapura shopping centre, one of a host of upmarket malls on the famous Orchard Road shopping belt.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Chinese, Malay
Location
30 Bencoolen Street, Singapore 189621 Singapore
30 Bencoolen
643 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My favorite thing about this hotel is the great location. It is steps from two MRT stations as well as walking distance from many tourist sights. The National Museum is practically at the corner. My room was clean and fairly spacious, though the lighting was too low. At 220 SGD/night it was a decent, if not great, value. There was a major issue during my first night in the hotel. Singapore is a very hot place and the temperature in my room was uncomfortably hot. In the morning, I called the front desk and a maintenance person was quickly dispatched to my room (by the way, the staff is quite friendly and responsive). He immediately checked the AC filter and it was caked with several inches of dust. After installing a new filter, all was well and my room was delightfully cool for the rest of my stay. I think it is incumbent upon the hotel to better maintain the AC filters. It boggles my mind that guests before me just accepted the unacceptable condition. I found the included "breakfast" to be less than mediocre and would like to see the hotel restaurant, closed for years, open once again. In summary, my rating is based mostly on the location. The next time I visit Singapore, I might choose to stay in a more full service hotel..
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Honey Ong, Guest Services / Front Office at 30 Bencoolen
Responded 12 Mar 2024
Dear nycbee, We thank you very much for taking the time to leave us a review of your stay experience. We are glad that you enjoyed the hotel facilities and the convenient location of the hotel. We would like to extend our apology for the areas that did not meet your expectations during your stay. Our staff take pride in the service we provide, and we want every guest to have not less than a fantastic stay experience with us. We are also working very hard to build up our F&B offerings and hope to have more to offer you in the near future. It was our pleasure serving you and we look forward to another great opportunity. Kind Regards, 30 Bencoolen Management
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I spent 23 days at 30 Bencoolen and loved everything about this hotel
The hotel is conveniently located within a 1 minute walk of Bencoolen MRT, 2 minute walk of Bras Basah MRT and maybe 10 minute walk to Dhoby Ghaut MRT. This makes getting around Singapore so easy as I would chose which MRT station got me to my various destinations most efficiently without a lot of changes. There’s a 7/11 next door with lots of choices and a microwave to heat up any meal purchases. Albert Hawker Centre (cheap local food) 10 is minutes away and I consistently had great meals for $4 - $6. There’s several malls within walking distance.
Check in was efficient and was able to check in early. The staff are friendly and helpful - especially the doormen.
The room was clean and modern. I do a lot of long stays at hotels and often there is something that goes wrong with housekeeping. This is almost inevitable when you spend a month - a towel missed here, no water one day, garbage not emptied…. This was NOT the case at 30 Bencoolen. In 23 days there was not a single deficiency. I’m often annoyed when I come back to a hotel at 3pm and the room isn’t yet cleaned, but at this hotel I was never disappointed. Some days it was done before noon.
There’s a nice rooftop pool. There are only 9 lounge chairs but there was only one day it was full (it was Chinese New Year weekend). In fact, most days I was the only one at the pool and often spent 3 hours there. The jacuzzi was not working for the entirety of my stay but noticed a repair person on my last day.
Two very minor annoyances: For the first two weeks the supplied water bottles were very difficult, almost impossible to open. Clearly a supplier fault. I then noticed they switched to bottles with blue tops and those were fine. There was audio problems with many of the TV stations. This could be fixed by toggling back and forth several times between channels and it was fixed but still very annoying. Also, channels would just disappear. You could still access them by keying in the channel number on the remote if you knew it, cut as you scrolled through channels they weren’t there. Very strange.
I would stay here again if the price was right.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Bastian, General Manager at 30 Bencoolen
Responded 27 Mar 2023
Dear Guest, We are very happy to receive such a positive review from you. I have shared this with the staff and it was our pleasure serving you. We are delighted that you enjoyed the hotel's convenient location and our warm hospitality. Safe travels and we look forward to welcoming you back soon. Kind Regards, 30 Bencoolen Management
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We had an enjoyable vacation in singapore partly because of this hotel. We are a family of 5 and we particularly love their family room with 1 king bed, 2 single beds and 2 bathrooms. Service is very good, every day we come back to a clean room, very comfortable and walls have good soundproofing. A really relaxing sleep at night. 7-11 store is just a few steps away, and very convenient lots of restaurant around the area and particularly near food republic fast food stalls at the corner building (opens 9am). There is a small gym at the 5th floor and a pool and jacuzzi at the top floor which has clean towels you can use. Perfect.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip:Â No breakfast in the hotel except a sandwich with drinks for room service only for $13. Not really...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Bastian, General Manager at 30 Bencoolen
Responded 27 Nov 2022
Dear Guest, Thank you very much for leaving us a great review of your stay experience. We are glad that you enjoyed our warm hospitality, and the comfort and convenient location of our hotel. It was our pleasure serving you and your family and we look forward to welcoming you back soon. Kind Regards, 30 Bencoolen Management
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recently stayed for 5 nights. the positives. staff were very friendly. the young lady who checked us in on the evening of friday 12th of august was super friendly and did a tremendous job. location is great, very easy walking to multiple mrt lines, bus stops, shops, restaurants, shopping malls and cheap but great food options. room is a good size and shower was a good size. bed was king size and quite firm but comfortable. strong aircon was great. hotel has a self serve laundry which we used, $8 per wash also has a dryer another $8 per cycle. change machine in the laundry as machines use $1 coins, we did not use the dryer clothes dried well in room with strong aircon. pool and gym could be used only with a booking via hotel app, we did not bother with either of these. the things that could improve. our room we had quite a lot of noise during the night, not sure if we were close to a water riser? or had noisy neighbours but was loud sometimes. towels and hand towels and floor mat seemed very warn out and need to be replaced, thin ,freyed edges and stains, very bellow par for a good hotel. daily room cleaning was a let down, no vaccuming, no wiping of surfaces, they did replace toiletries when needed but overall could be a much better. covid has taken its toll on many places and i feel many are still recovering 30 bencoolen included. i would stay here again but i would expect improvments if i do.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Bastian, General Manager at 30 Bencoolen
Responded 28 Aug 2022
Dear Guest, We thank you for taking the time to write a review about your stay experience. We are glad that you enjoyed the convenient location and facilities of our hotel. Thank you for the feedback on the areas of improvement and we apologize for the lapse in housekeeping services. We certainly look forward to serving you again in the near future. Kind Regards, 30 Bencoolen Management
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Our first two days at 30 Bencoolen were like being in heaven. The last two days were like being in the Other Place. A family with a toddler and a two months-old baby moved into the room next to ours. The walls are so thin that we could hear a cough in the next room. So, we could only sleep (or concentrate) when the children slept. We laughed with glee when it was time to check out.
We hope readers will be lucky, and their stay at 30 Bencoolen will be heavenly. We liked the location near MRT stations and restaurants, and we felt that the room was big enough for our three large suitcases. The light breakfast, an apple, yoghurt, bottled juice, a pastry, and quarter-sandwiches, were minimal but sufficient to get us through the morning. The staff were very helpful, especially Mr. Yang, the concierge, who helped mail some cards during a rainstorm.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Bastian, General Manager at 30 Bencoolen
Responded 30 Dec 2023
Dear Staidthere, Thank you for your kind review. We are delighted you had a good stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities. We however apologize for the noise issues that you experienced from other rooms. It was our pleasure serving you and we look forward to welcoming you back again. Kind Regards, 30 Bencoolen Management
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We stayed here for 5 nights for the Singapore F1 and the location was ideal only 15 minutes walk from raffles city, which was one of the gates for Zone 4. The hotel itself, was modern, clean and well maintained. The reasons I've marked it a 4 / 5, is for the following reasons; - traffic noise is pretty loud so can be loud in the room - pool area seems like it gets forgotten about as there weren't always towels available - most of towels provided were frayed and not in a good condition
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Bastian, General Manager at 30 Bencoolen
Responded 27 Sept 2023
Dear Chatterbox2019, Thank you for your kind review and feedback. It was our pleasure serving you and we would like to thank you for choosing to stay at 30 Bencoolen. We are glad that we were able to serve you well and that you enjoyed our warm hospitality and convenient location. We have taken note of your feedback regarding the pool towels and will ensure we make significant improvements for the comfort of all our guests. We wish you safe travels and look forward to welcoming you back again. Kind Regards, 30 Bencoolen Management
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My wife, 4 year old daughter and I have just spent 3 nights at 30 Bencoolen in a triple room and were happy with our stay.
It is in a great central location. Close to 3 MRT stations - so easy to get around and close to reasonably priced places to eat and convenience stores.
The pool on the 15th floor is nice, with great views overs the city. Our daughter loved it. It is 1.2m deep so we had to be careful with a little one.
The beds in our triple room were comfortable and we did not hear noise from other rooms. The room was a bit small for 3 of us and luggage.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Honey Ong, Guest Services / Front Office at 30 Bencoolen
Responded 17 Mar 2024
Dear LMRM, Pleasant greetings and thank you for leaving us a positive rating on your recent stay. It is always a pleasure welcoming you to our hotel and we are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities. It was our pleasure serving you, we wish you safe travels and look forward to welcoming you back when you are back in Singapore. Kind Regards, 30 Bencoolen Management
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The location was great. Close to public transport and 2 MRT stations with easy walking distance. The room size and amenities provided were very good. Daily replenishment of tea/coffee, water bottles were added advantage along with the mini bar, hair dryer. The facilities within the hotel were good. The rooftop swimming pool and jacuzzi was fun.
Housekeeping kept miss-interpreting our room cleaning requests and we had to follow up every evening to get fresh towels, tea/creamer/water bottles, which became irritating after 2 times, as it continued for our entire stay. Also, the hotel bar closes at 5pm, so not a very convenient timing for hotel guests to relax in the lounge and have a drink. No proper dine in restaurant inside the hotel, though step outside and plenty of eating places and food courts available.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Â Typical business traveller hotel, not ideal for family without proper resturant service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Bastian, General Manager at 30 Bencoolen
Responded 3 Jan 2023
Dear Nandi Nabarun, We thank you very much for taking the time to leave us a review of your stay experience. We are glad that you enjoyed the hotel facilities and the convenient location of the hotel. We would like to extend our apology for the areas that did not meet your expectations during your stay. Our staff take pride in the service we provide, and we want every guest to have not less than a fantastic stay experience with us. We are also working very hard to build up our F&B offerings and hope to have more to offer you in the near future. It was our pleasure serving you and we look forward to another great opportunity. Kind Regards, 30 Bencoolen Management
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The hotel is a no frills basic clean hotel with all the necessary amenities. It is at close proximity to Bencoolen MRT which makes travelling around extremely convenient. However what truly stands out from our experience was the exceptional service provided by the hotel staff. We were there for our friend’s hen night with just the 3 of us including the bride to be.
We arrived much earlier at 11am before check in time however upon our arrival, the staff immediately sat us down at the cafe and offered us ice water. They also attended to us immediately and told us the room will be available at 12pm for check in.
As we were carrying a tart with us which needs to be refrigerated, the staff also very kindly offered to keep the tart for us at the cafe as the refrigerator there would be much cooler compared to the one in the room.
As the room only has 1 chair while there were 3 of us, they have also brought in 2 additional chairs for us to the room when we asked and also tried their best to accommodate our request.
As there were deliveries of food the next day while we were away from the hotel, the hotel have helped us collect the items and kept those that require refrigeration in their cafe fridge. They even helped to cut the lemons which we need and helped to open a bottle of our wine and brought it up to the room.
On top of everything, they have also offered us a late check out at 2pm since we were celebrating an occasion so that we can take more time to enjoy the amenities there.
The pool is great as it was not crowded at all which allowed us some quality time at the pool.
Overall, we are very thankful for all the hotel staff there who went the extra mile to make our experience special. They were professional and at the same time have that human touch which showed how they truly want to make it an exceptional experience for us.
We will definitely come back to the hotel again! Thanks for everything!❤️
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Bastian, General Manager at 30 Bencoolen
Responded 7 Apr 2022
Dear Guest, It was our pleasure serving you to make your stay and special occasion a memorable one. Thank you for the lovely and inspiring review. We truly appreciate your well spoken comments of the service you received and I have conveyed this to all our staff. We are delighted that you had a wonderful stay with us and we look forward to serving you again soon. Stay safe and keep well till we meet again. Kind Regards, 30 Bencoolen Management
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I am about to spend the ninth consecutive night in this very central Singapore hotel with my nephew. The location is excellent: from here you can reach all the main attractions of the city on foot. The wifi is very fast and there is a nice flat screen television. The beds are comfortable and the sheets are changed often, almost every day, as are the towels. The room is quiet and guarantees excellent sleep quality. On the top floor, on the terrace, there is a panoramic swimming pool with also a jacuzzi, which I frequented every afternoon. There is also a gym which I haven't been to though. In the surrounding area there are numerous places to have breakfast and dinner. The value for money is the best in Singapore.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Singapore area.
PRICE RANGE
S$205 - S$267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city bayview hotel singapore, bayview hotel singapore, singapore city bayview hotel, city bayview singapore, bayview singapore
FORMERLY KNOWN AS
Bayview Hotel Singapore
LOCATION
SingaporeSingaporeVictoria / Rochor / Central Area/City Area
NUMBER OF ROOMS
131
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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