Holiday Inn Singapore Atrium, an IHG Hotel
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US$179
Fully refundable before 17/06/23
US$179
Fully refundable before 16/06/23
US$215
US$156
Fully refundable before 17/06/23
No prepayment needed
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About
#115 of 364 hotels in Singapore
Location
Cleanliness
Service
Value
Holiday Inn Singapore Atrium is strategically located in the heart of the city, steps away from the iconic Singapore River. With 512 contemporary rooms, it's a mere 25-minute ride from Changi Airport, placing you minutes from the Central Business District and Marina Bay. It is also seamlessly connected by Havelock MRT Station Exit 5 located at the footsteps of the hotel, bus and car to city attractions such as Orchard Road, Sentosa, Universal Studios, Gardens by the Bay, Clarke Quay, Maxwell, Chinatown and Tiong Bahru.
Wi-Fi is complimentary, along with facilities such as outdoor pools, a 24-hour Fitness Centre, a lobby bar, an Executive Lounge that overlooks Singapore's stunning skyline, a prayer room and a digital concierge service.
Holiday Inn Singapore Atrium is also home to 13 versatile function rooms. Fitted with state-of-the-art technology and equipment, the space can be transformed to host a meeting, conference, social event or a wedding.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Vending machine
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
City View
Languages Spoken
English, Chinese, Dutch, Filipino and 7 more
Location
81Good for walkers
Grade: 81 out of 100
95Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
317 Outram Road, Singapore 169075 Singapore
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Car HireSee car hire from US$89/day
3049Reviews79Q+A100Room tips
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We stayed there for 4 nights. huge hotel but small rooms (well it is SG). cannot fault the service - efficient and helpful. good breakfast spread but not the best I had. 5-6 mins away by car to orchard street. Not sure if we will stay there again. Hotel is oldish and needs renovation
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Stayed at holiday inn atrium for 3 to 4 days and must say it was amazing experience. I am dazzled by its awesome luxurious ambience and of course it’s so huge and open . *Hospitality 100/100 *fabulous location *perfect Hosting *Delicious Food * Neat and Clean *Proper Hygiene So I want to say that it’s tremendously Beautiful place .
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
7 Helpful votes5 Saves
Helpful
My father has stayed regularly at this hotel for over a decade and stays at least annually; and always encourages the family to use the same hotel. Over the years as I have joined in I have noticed a steady decline in quality of service and support relative to other IHG properties, and relative specifically to other IHG properties and Holiday Inns in Singapore. You'd frankly have a better experience at a Holiday Inn Express and you will get more for your money in those accommodations. If you are a regular visitor to Singapore, this is no longer a property where you get value for your money; especially during the Christmas/Holiday season. If you are travelling for the first time, you will again get better value elsewhere. Generally, staying at this location is convenient; however, Singapore is a place with many convenient options, so that really doesn't give it a leg up. The property is heavily dated, and the overall experience in terms of cleanliness, operations, and care for the customer has become equivalent to a 2 star hotel and/or a mass market cruise ship. If your expectations are low, you will be fine. Main callout: If you are a Platinum or above, you will get no special welcome or recognition or experience different from anyone else, and you will be asked to pay extra for a room upgrade even if you have booked the top class of room for a category. You will need to push hard on check-in to get any recognition for your loyalty to the specific hotel, or to IHG, to the point that you'd again, be better served in this respect just staying elsewhere, as the rooms are pretty worn and poor value for your money. If you do not experience this, then the only counterpoint I would add to this is a I am a Black American woman, so you can infer what is obvious from the below in that case. I literally grew up in Singapore and travel there regularly and I travel around the world regularly; the experience I had below is the kind to cement this hotel in particularly is well below the bar of what hospitable means. Separately, I experienced a number of issues of both integrity and disorganization: - In advance of my trip, I booked a mix of points and cash. I wrote the hotel multiple times to clarify my reservation as I noticed a duplicate booking in the system and they updated and clarified that we were all set and asked me to confirm my arrival time since I was arriving Dec 24 early in the AM. The staff SPECIFICALLY pushed me to ADD an additional night to the start of my stay to "guarantee" a room for me (aka, they upsold me on an extra night's fee.) Given it was the holiday season I just went with it, but the ask was a secondary reservation on top of my original one, from their end. - I arrived at around 8 AM on checkin; there were no bellman at the station; they had 1 bellman trying to check guests in and no one else to help. It's certainly not the middle of the night and other hotels would definitely have had more staffers on the ground to assist, especially in December, the busiest and most lucrative time of the year. There was a line at the IHG Elite counter; the single staffer who finally appeared at the Elite counter who met me was pleasant but as I began to engage with her, she told me that 1. yes they had an UPGRADED ROOM available which had already been arranged and 2. IT WAS NOT AVAILABLE YET and I would need to sit and wait for it. Given that I had been expressly told to prepay for a room to support my early arrival, this felt to me dishonest, and signified they had clearly over booked and not held the room for me as indicated. I had a lengthy conversation to reverify that the room was actually an upgrade; multiple times the staffer confirmed that the room type was a "high floor city view" and I said, but "But I PAID / SELECTED a high floor city view, that is not an upgrade, that is what I already selected." And she insisted that the room had been upgraded from that room type. I asked to confirm if I was upgraded to a Club room floor, she said no that would require me to pay extra to receive benefits on that floor, but my room was "UPGRADED." I pushed for what benefits I could get since she was saying the other room type had to be paid for, which I found very odd, and as a concession she finally offered me daily breakfast (which, if you read the rest of this, you realize should have been offered from the beginning, not after me begging to get some recognition for my status). - Somewhere after 11 AM, I got my key, went to the room, and of course, the room was not upgraded. It was exactly what I had paid for. There was also a hair on the sheets and the room was in the unupdated part of the hotel (brown and white tile in the bathroom, older beds). - I went back downstairs to deal with the same staffer. She was dismissive in the polite way that basically demonstrated to me they knew exactly what they were doing with guests and the owners of the hotel have NO intention of honoring upgrades for elite members. I asked her why she told me the room was upgraded when it was not; I reinforced that my notes and account and status showed I should be upgraded; she then requested that I furnish proof. I handed her my original printout of my reservation (you should always have this!) and I literally pulled out my phone and showed her the conversation over email with her superiors/fellow staff acknowledging my reservation dates, original category booking of the room, and the promise (owed to all elite members) that available upgrades would be confirmed on check-in (aka, a commitment to CHECK on checkin for an available upgrade -- which she had refused to do, and instead lied to me telling me that the room WAS already upgraded). FINALLY after this she was willing to look for upgrade options. I found this HUGELY deceitful and disrespectful because I had just gotten off a plane for 20+ hours, gone through customs, waited in a lobby for hours, only to have her only NOW take me seriously. I can see playing these games (though totally inappropriate) for a points only stay, but I had paid points AND cash, so there really was no justification for any of this bad behavior. - At which point she had the gall to tell me "There are no available upgrade rooms available for the full dates of your stay, there is only one room available toward the end of your stay so you wouldn't want to take that." At which point I stopped her and said, yes I would, since I have elite status, so please arrange it. I The above alone was infuriating and offensive. Add to that the poor dingy quarters, poor lighting, old television systems without proper streaming, lack of power outlets and international power outlets, the poorly functioning aircon, hugely outdated bathrooms, you are going to get so much more elsewhere. Meals: Abysmal quality of the main atrium restaurant (for breakfast/lunch), which has queues for 2 hours before every meal (you should use the appointment system or arrive before 8 AM to actually enjoy your meal without crowding/mayhem/piles of dirty dishes around you), limited seating, unkempt and not clean (look at the floors). Location: You now have Havelock station right outside, and a nearby shopping center. And 2 nearby hawker centers. But there are more conveniently located places with more things to do at more convenient hours elsewhere. And the hotel is attached to a mini shopping center with a mini mart and random businesses, but what they're really known for are "hostesses" -- who are deliberately targeting male tourists and drape the halls looking for them if you walk through after 6 pm. All of which just cements the nature of the quality of the hotel experience. You might as well be staying attached to Sheraton Towers.…
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Date of stay: December 2022Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Holiday Inn SINGAPORE ATRIUM, Owner at Holiday Inn Singapore Atrium, an IHG Hotel
Responded 6 days ago
Dear mirawubz, Greetings from Holiday Inn Singapore Atrium. It has been brought to our attention the series of unpleasant experience you faced during your stay dating back to 2022, 24 December to 2022, 29 December. We appreciate you voicing your concerns and highlighting our shortfalls, allowing us to review our procedures. I would like to assure you that we take your feedback very seriously and recognize that recognition of all our IHG One Rewards members is extremely important. We would like to conduct a full internal investigation on how each event transpired from the respective stakeholders. Please allow us up to 3 working days to reach out to you personally to properly address your feedback. Thank you for your patience. Sincerely, Pauline Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't have high expectations about the hotel, standard quality... The location of the hotel is far from the center. If you consider the taxi prices in Singapore, you will have to pay quite a bit of taxi fare to get to the hotel.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A dated hotel badly in need of refurbishment, I've stayed here before and have seen the deterioration over time. Service overall is good and staff courtesy is just about passable - as if they're just doing their job. There are much better hotels close to the area offering better value for money.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Holiday Inn SINGAPORE ATRIUM, Owner at Holiday Inn Singapore Atrium, an IHG Hotel
Responded 25 Apr 2023
Hello BobMario, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We appreciate your loyalty as a repeat guest and also understand your disappointment in the changes you have noticed over time. We take your comments seriously and are committed to providing a comfortable and enjoyable experience for all our guests. Please know that we are actively working on refurbishments to modernize our property and improve our amenities. We appreciate your understanding as we work towards these improvements. We are glad to hear that you found our service to be good and our staff courteous. We take pride in providing excellent customer service and will continue to strive for excellence in this area. We appreciate your feedback and hope that you will consider staying with us again in the future. If there is anything we can do to make your next stay more enjoyable, please do not hesitate to let us know. Sincerely, Pauline Font Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visit 317 Bar here at Holiday Atrium to have a refreshing drinks. But what makes us refresh is the bubbly personality of Ms.Crisphanie who assisted and serves us with her warm hospitality. Her vibrant personality makes the atmosphere alive and very welcoming. Kudos to her! Keep it up
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Holiday Inn SINGAPORE ATRIUM, Owner at Holiday Inn Singapore Atrium, an IHG Hotel
Responded 21 Apr 2023
Dear hyacinthp2016, Thank you for reaching out to us. We are glad to learn of your pleasant experience at Atrium Bar 317 and will share your review with the team. We look forward to your next visit! Yours sincerely, Jonathan Lim Director of Food & Beverage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time at 317 Bar. We enjoyed the service of Crisphane she was so accommodating and enjoyed her service a lot. Thank you and great job. We will be back again. We enjoyed the happy hour drinks
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Holiday Inn SINGAPORE ATRIUM, Owner at Holiday Inn Singapore Atrium, an IHG Hotel
Responded 21 Apr 2023
Dear Wanderer00601110261, Thank you for your review. Your feedback will serve as an encouragement for the team. We will continue to keep it up and we look forward to serving you again. Yours sincerely, Jonathan Director of Food & Beverage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The design of this hotel with the Atrium and glass elevators is always a buzz and a pleasure to visit. The staff on reception and bell boys are always wonderfully friendly and helpful. The rooms are well equipped and quite modern, though I feel it’s almost time for a refurbishment. In enjoyed the bar and restaurant on the ground floor as the main one is only halal. But the bar was quiet and the staff great so it suited me fine. The only thing that bothered me was the air conditioning in my room had a musty smell. This needs to be attended to and fixed.
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Try to book the larger room type if you can. The views are great, so ask for a higher floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
What can I say. Staff are fantastic, can't do enough to help. On arrival our room was ready, spotlessly clean. Very cool given its rather hot out. Maids tidied each day. Views are brilliant! Spectacular visuals inside. Will be back again. We'll done holiday inn Singapore
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had stayed in this hotel prior to Covid and it was a good enough hotel in a good location. However, they downgraded my king room to a queen room. My recent stay I had the same experience except I was told i was getting an upgrade to the executive level. It turns out I got a smaller room without access to the executive level lounge. Upgrade? The breakfast buffet was not as nice either. The positive is nothing went wrong and the location is very close to shopping, restaurants and next to MRT station
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
US$180 - US$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn atrium singapore hotel singapore, holiday inn singapore, singapore holiday inn
LOCATION
SingaporeSingaporeBukit Ho Swee / Bukit Merah
NUMBER OF ROOMS
512
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Claim Your ListingHOLIDAY INN SINGAPORE ATRIUM, AN IHG HOTEL (S̶$̶2̶7̶5̶) S$231: UPDATED 2023 Reviews, Price Comparison and 1,992 Photos - Tripadvisor
Frequently Asked Questions about Holiday Inn Singapore Atrium, an IHG Hotel
Which popular attractions are close to Holiday Inn Singapore Atrium, an IHG Hotel?
Nearby attractions include The Past Perfect Collection (0.1 km), Mystery Singapore (0.4 km), and Silken Treasure (0.2 km).
What are some of the property amenities at Holiday Inn Singapore Atrium, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Singapore Atrium, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Singapore Atrium, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Singapore Atrium, an IHG Hotel?
Yes, free parking, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Singapore Atrium, an IHG Hotel?
Conveniently located restaurants include Grand Shanghai, Beast & Butterflies, and BAKALAKI Greek Taverna.
Are there opportunities to exercise at Holiday Inn Singapore Atrium, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Singapore Atrium, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Singapore Atrium, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Singapore Atrium, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, Hindi, Japanese, Thai, Dutch, and Vietnamese.
Are there any historical sites close to Holiday Inn Singapore Atrium, an IHG Hotel?
Many travellers enjoy visiting Battlebox (1.6 km), Fort Siloso (4.5 km), and Emerald Hill (1.9 km).