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Orchard Hotel Singapore

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#66 of 309 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,116 Reviews from our TripAdvisor Community

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Showing 2,678: English reviews
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Reviewed yesterday NEWvia mobile

Booked a premier king bed, and was offered a twin bed on arrival, and only after a bit of an argument I was given the right room. Check in took ages. The room was good size, clean but old lobby/ corridor and bedroom had a distinctive smell similar to a dump cloth. Good location and staff are friendly and WIFI...

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Helpful?
Thank EAUVC
Merida, Mexico
Reviewed 2 days ago NEW

when I arrived they didn´t have any room of the category that I paid for, so they gave me their last available room and it was terrible. The carpet was all dirty, the sheets were not of good quality and it was a very very small room, I called to the front desk but they didn´t care about it, even...

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Helpful?
1Thank micfarah
UK
Reviewed 3 days ago NEWvia mobile

Very good facilities that I have never experienced before.... I needed better wifi as the free one was too busy. After some troubleshooting they brought me up a dedicated router for free, effectively my own wifi, My room was one equipped with a free to use smartphone called "Handy". I used it for sat nav, buying heavily discounted attraction tickets,...

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Helpful?
Thank nomadicmatt
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear nomadicmatt, Your fantastic review on The Orchard Hotel Singapore is very much appreciated. It will be our pleasure to look forward to more opportunities to welcome you again, in not too distant future. Warm Regards Delilah Hamid Guest Experience Manager

Tauranga, New Zealand
Reviewed 5 days ago NEW

Really a top Hotel which offers so many services....Just an example...We had to leave our room at about 10.00 am, which is very normal, but our plane was at 11.30 at night...No problem, they kept our luggage ,we went for a long tour around town, came back to the hotel at 4-5 pm, they gave us for free an "...

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Helpful?
1Thank Trotty C
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear Trotty C, Thank you for your fantastic review on The Orchard Hotel Singapore. We are indeed delighted that you are pleased with our services and hope you had a great flight home. It will be our pleasure to look forward to more opportunities to welcome you again. Warm Regards Delilah Hamid Guest Experience Manager

Reviewed 6 days ago NEW

The food and service is good. The staffs are also so accommodating and friendly. The hotel's location is nice because you can easily get a transportation or you can go to any establishment or facilities that you wanted to.

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Helpful?
Thank JRhecel
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear JRhecel, Thank you for your excellent review on The Orchard Hotel Singapore. We are delighted that you have enjoyed our location, facilities and services. It will be our pleasure to look forward to welcome you again, in not too distant future. Warm Regards Delilah Hamid Guest Experience Manager

New Delhi, Delhi, India
Reviewed 1 week ago NEWvia mobile

Orchard Hotel Singapore is one of the better places to stay in the city. We stayed here for 3Nights post the new year celebration in Singapore. I must say the entire staff is very hospitable. The hotel is about 5minutes walk from the nearest MRT and conveniently located besides Seven Eleven shops. Infact the hotel is tucked within a mall,...

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Helpful?
Thank Daksh S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Daksh S, Thank you for your excellent review on Orchard Hotel Singapore!! We are glad that you had enjoyed our location as well as facilities and found our staff to be hospitable. Your kind recommendation of the hotel is much appreciated. In the meanwhile, we shall look forward to serving you again in the near future!! Warm Regards, Shoko...

Reviewed 1 week ago

Superb location, spacious & modern room. Good club lounge / amenities. Right on the doorstep of brilliant Orchard Road shopping. Housekeeping was sporadic and they missed making up our room on a couple of nights of our stay.

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Helpful?
Thank Matt C
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Matt C, Thank you very much for your excellent review on Orchard Hotel Singapore. We are pleased to hear that you had enjoyed our Club Lounge and liked our location. We apologize for the experience which our housekeeping team had missed to clean up your room during your stay. Please rest assured that we had brought this up to...

Reviewed 1 week ago via mobile

My colleagues and I stayed here for 2 days for a business trip. Centrally located with good service, my staff managed to get an early check in at 7:45 am, even when the hotel was fully booked. The food is decent and breakfast is plentiful. Price is decent for Singapore. Recommend!

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1Thank edl685
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear edl685, Thank you for your excellent review on Tripadvisor. We are glad that in general you and your colleagues had enjoyed staying with us at your previous stay. Your kind recommendation of the hotel is much appreciated. In the meanwhile, we all look forward to serving you again in the near future!! Warm Regards, Shoko Fukuda Assistant Guest Relations...

Haslemere, United Kingdom
Reviewed 1 week ago via mobile

Comfortable en suite rooms. Helpful to have a hospitality room which we used as our room wasn't ready, though reception didn't warn us that others were already using it! Good that breakfast was included in the room rate. Though there was a massive array of food to choose from, we found the tables very close together, and the lobby area...

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Helpful?
1Thank Peter G
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Peter G, Thank you for your raving review rating on Tripadvisor. We apologize for the miscommunication about our hospitality room. Please rest assured that we have brought it up to our Front Office Team to make sure our hospitality room is a common room. We are delighted that overall, you had enjoyed staying with us. In the meanwhile, we...

Lisbon, Portugal
Reviewed 1 week ago

Stayed in the Orchard for three days before returning to the U.K. We arrived early so understandably there were no rooms available but seeing I was traveling with an elderly person priority was given to getting a suitable room. In addition a wheelchair was offered for our entire stay which was very useful and thoughtful. We found all the staff...

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Helpful?
1Thank Jeff E
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Jeff E, Thank you for your excellent feedback following your recent stay at Orchard Hotel SIngapore. We are delighted that you had liked our room as well as location and found that our staff to be polite. It is always nice to know that we are getting things right. In the meanwhile, we shall look forward to welcoming you...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $197 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, World Independent Hotel Promotion, Booking.com, Travelocity, Expedia and Agoda so you can book your Orchard Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#60 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
72 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don´t choose the deluxe room!!”
 of 5 bubbles micfarah, 20 Feb 2017 | Read review
“Overlooking pool is quieter.”
 of 5 bubbles 335jeffe, 13 Feb 2017 | Read review
“any room is lovely clean and inviting”
 of 5 bubbles jeanettek163, 13 Feb 2017 | Read review
“Ask for a refurbished room”
 of 5 bubbles Simon_Fisk, 13 Feb 2017 | Read review
“Don't book/take the rooms under the premier club (16th floor) - it is noisy and you can hear the staff walking above your head. It is not the fault of the staff, it is the fault of poor acoustic insulation. ”
 of 5 bubbles Jacek1410, 12 Feb 2017 | Read review
5 of 5