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Orchard Hotel Singapore

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#69 of 306 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,270 Reviews from our TripAdvisor Community

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Showing 2,814: English reviews
Kuala Lumpur
Reviewed 12 October 2015 via mobile

Got a good rate for this Orchard Road hotel. Room 929 was big and bed was very comfortable. Room seemed fairly newly renovated. Bathroom was smallish and tub needed patching up of grouting in some places. But overall I would recommend this hotel for its location and especially if they offer good rates!

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Helpful?
Thank Mon59
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Mon59, Thank you for taking the time to share your stay experience at the Orchard Hotel. We are very glad to learn that you had a comfortable stay and your kind recommendation is very much appreciated. We shall look forward to welcome you again, in the near future. Warm Regards Delilah Hamid Guest Experience Manager

Amarillo, Texas
Reviewed 12 October 2015

I have stayed at Orchard Hotel 5 times now for a week or longer on business. It is very well run and service is outstanding. While not inexpensive, the very high level of service greatly appreciated. Everything is spotlessly clean, large rooms, comfortable furniture, excellent location for tourist and business. I have to give them a call out, on this...

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Helpful?
Thank DT_Amarillo_TX
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear DT_Amarillo_Tx, Thank you for your raving review on the TripAdvisor. We hope you have recovered fully and in the best of health. Your kind compliments are very much appreciated. It is indeed rewarding and motivating to know that we were able to ensure that you were in "your home away from home" and well taken care of. In the...

Sydney, Australia
Reviewed 12 October 2015

I stayed at the Orchard Hotel while attending a conference, held on-site. The location for me, then, was not so important but I did not that it is handy to Orchard Rd shopping, the MRT, bus lines and of course taxis are readily available. It is also about 1500m from the Botanic Gardens, if you are up for a stroll....

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Helpful?
Thank z3girl
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear z3girl, Thank you for your review on the Orchard Hotel. We are glad to hear that overall you had enjoyed your stay with us. With regards to your comments on the bathroom, we are indeed evaluating the refurbishment of our rooms. We have also noted your comments on the pillows. Perhaps you will let us know of your preference...

Sydney, Australia
Reviewed 12 October 2015

Our stay at Orchard Hotel was very comfortable & totally enjoyable. It is in walking distance to the MTR, shops & Orchard Road. The King Suite we had was large, very clean & comfortable. We found the prices of food & drinks on the high side, but I guess this is what you pay in any 5 star hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Avril S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Avril S, Your excellent review of the Orchard Hotel is very much appreciated. It is indeed rewarding and motivating to hear that you had a comfortable and enjoyable stay experience with us. We shall look forward to more opportunities to welcome you back. Warm Regards Delilah Hamid Guest Experience Manager

Reviewed 11 October 2015 via mobile

Nice and clean hotel, they offer a good buffet spread and the location is very convenient to reach. Only thing is the staff/room service should be more humble, welcoming and adequately trained. The main problem that i faced was the broken air conditioning of my room, me and my wife had to struggle in extremely cold room for one night;...

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Helpful?
Thank Aakash S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Aakash S, Thank you for taking the time to share your stay experience on the TripAdvisor. We are glad you enjoyed our location and the buffet spread. Your comments on the room service staff and the air-conditioning system are well noted and shared with the Department Managers for improvement. In the meantime, we hope you will indulge us with...

Reviewed 11 October 2015

The hotel is at the entrance of Orchard hotel. Whether you are traveling for business or tourism, this is a good place to start exploring the city. The check-in and check-out process is such a breeze. Rooms were available and clean even if we arrived a few hours before check-in time. Size of the room is expected to be small...

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Helpful?
Thank Michee D
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Michee D, We appreciate the time you took to pen such excellent review about the Orchard Hotel Singapore! We are elated to know that your stay experience have met your expectations in terms of location, rooms and most especially good service. We have taken note of your concern about our drainage system and rest assured that it will be...

Largs, United Kingdom
Reviewed 11 October 2015

My wife and I have just returned home after spending a most enjoyable 21 nights at our favourite hotel in Singapore. It may not be Singapore's fanciest, but it does offer a very personal touch. We were in the city to attend our son's wedding. A 'Club Room' is a must as the benefits outweigh the extra expense. We were...

Review collected in partnership with this hotel
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Helpful?
Thank thechristybhoy
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear thechristybhoy, Thank you for taking the time to write such heart warming review about the Orchard Hotel Singapore! It is truly rewarding that you have enjoyed the entirety of your stay and that our Club Team went above and beyond to make your stay more memorable. Rest assured that your feedback about the towel policy will be addressed to...

Reviewed 10 October 2015 via mobile

Checked in with no problem. Arrived in our room and the problem started. Kids woke up with plenty of insect bites. Informed duty manager,good thing he was accomodating. Asked reception for DIY laundry facilities, replied with maybe you were checked in to a lesser star hotel before we dont have it here, looking down on people because they do their...

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Helpful?
Thank Way N
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Way N, We are sorry that you did not have a satisfactory stay experience with us. Your comments are well noted and we thank you for bringing them to our attention. To facilitate our investigation, we will be writing to you on a separate note for more information. In the meantime, we hope you will indulge us with another...

Komoka
Reviewed 9 October 2015 via mobile

If you want to shop this is a good place to stay. Close to the subway to get you quickly in an air conditioned environment anywhere you want to go. Large swimming pool and outdoor lounge area. Good breakfast Nicely appointed rooms and public areas Comfortable bed

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Helpful?
Thank katharineb705
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear katharineb705, Thank you for your compliments related to our location and facilities. It was our privilege that you had chosen to stay with us. We shall look forward to welcome you again. Warm Regards Delilah Hamid Guest Experience Manager

Wellington, New Zealand
Reviewed 8 October 2015 via mobile

Check in was fast, easy and friendly. The room was modern and clean and comfortable. The Wi-Fi was free and a very good speed. The bathroom was a good size too. Room service was delivered fast and was very tasty. The buffet breakfast was standard with a good mix of western and traditional. Overall, I would stay here again.

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Helpful?
1Thank Lisa_WLG
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Lisa_WLG, Your wonderful review of your stay at the Orchard Hotel is very much appreciated. It is indeed our pleasure that you enjoyed our facilities and services. And, we will hope for more opportunities to serve you again, in the near future. Warm Regards Delilah Hamid Guest Experience Manager

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $187 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#63 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
85 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Signature suite, club ”
131justust, 25 Apr 2017 | Read review
“upgrade to premier and ask to be far away from elevator”
Bted, 21 Apr 2017 | Read review
“Signature Suites are as luxurious as you can get and are not expensive at all for what you get.”
LouiseKP, 19 Apr 2017 | Read review
“All rooms are well-insulated from noise.”
thefrances2016, 18 Apr 2017 | Read review
“Ask to be away from the road.”
CWorthy-Crew, 18 Apr 2017 | Read review
5 of 5