76 Bras Basah Road, Singapore 189558 Singapore
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Carlton Hotel Singapore
Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#99 of 379 hotels in Singapore
Location
Cleanliness
Service
Value
Strategically located in the heart of the city, the 940-room Carlton Hotel Singapore offers guest rooms and suites from 30sqm, with contemporary design in our Main Tower and Executive Wing to suit your business and travel needs. For more upscale accommodation, stay in our Premier Rooms from 34sqm, and Premier Club Rooms with full access to the Premier Club Lounge. Stay connected with complimentary high-speed Wi-Fi, and keep updated on world news with PressReader, a complimentary digital newsstand providing access to thousands of local and international publications.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Chinese
Hotel links
Special Offer:BOOK NOW! LONG STAY OFFER UP TO 35% OFF & S$100 F&B Credit
Location
Full view
100Great for walkers
Grade: 100 out of 100
477Restaurantswithin 0.5 km
82Attractionswithin 0.5 km
Contact
76 Bras Basah Road, Singapore 189558 Singapore
Getting there
Raffles PlaceSingapore Mass Rapid Transit17 min
Telok AyerSingapore Mass Rapid Transit20 min
Car HireSee car hire from US$89/day
5021Reviews201Q+A100Room tips
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A convenient, friendly hotel. Not elaborate but nice rooms. The same goes for the morning buffet. The staff was very kind. There were a lot of flight crews checking in and out, so getting service at the reception desk could take a bit of time.
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Date of stay: September 2022Trip type: Travelled on business
Value
Rooms
Service
Room Tip: The higher the better for a view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
We just came back from a wonderful week in Singapore, where we stayed at the Carlton. It was the first time we stay at the hotel and were pleasantly surprised! We couldn;t have asked for a better location, it's in the center with a close proximity to 2 MRT stations, surrounded by shops, walking distance to museums, and great places to dine. I was specially impressed by how friendly the staff is! The concierge Mr Ali was extremely helpful and always greeted us with a smile, gave us a map, explained where everything is and suggested places to dine in and visit. The hotel is very clean, sanitisers are located everywhere, the rooms are extremely spacious and toiletries are provided individually wrapped. We're definitely going to stay at the Carlton in our next visit to Singapore!
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: A/C is very efficient, very quiet, we never saw or heard the housekeeping staff outside the rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 30 Jun 2022
Dear Sherine s Further to your stay at Carlton Hotel Singapore, thank you for sharing your feedback with us. I am most pleased to read that you have enjoyed your stay with us. I'm sure our team, especially Mr Ali would be very happy to hear about this and your comments are very encouraging for us. Thank you again for the valuable feedback. We look forward to welcoming you back. Best regards Carlton Hotel SIngapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I often come to Singapore as I work for an airline. Carlton hotel offers always a premium service. Their staff even in the busiest moments are always friendly and professional and they try anything possible to please their customers. I would like to highlight how exceptional is Azlina, a reception agent. She always goes above and beyond finding a solution and displaying incredible professionalism, empathy and love for her job. Thank you
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Located near Chijmes the Carlton is an excellent hotel for business travellers and for vacation. Some of the corner rooms are great, but can be noisy (live music). Infrastructure and food leave little to be desired. Staff are friendly and courteous.
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Date of stay: August 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 1 week ago
Dear GernGast2015 Thank you for sharing your recent stay experience with us. We are happy to hear that you have enjoyed the majority of your stay, and the points you have brought up will be shared with the team for improvements. We hope to see you again! Best regards Carlton Hotel Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed one night at this hotel prior to flying to Thailand. Great location next to Raffles hotel and Raffles shopping centre. Staff are lovely and attentive, rooms quite large in size. Wifi is a bit patchy from the rooms but otherwise happy with the cleanliness of the room. Would stay again
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 1 week ago
Dear Bea_nca8 Thank you for sharing your recent stay experience with us. We are happy to hear that you have enjoyed the majority of your stay, and the points you have brought up will be shared with the team for improvements. We hope to see you again! Best regards Carlton Hotel Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here once before and had an enjoyable stay. However, this time I booked a room for my sister and her family but the room was so terrible. The drainage was clogged. I took a shower just only 5 minutes then the floor in toilet bowl area was all wet and bath tile edge seal was mold. Disappointed.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 2 weeks ago
Dear nicolewU6354YE Thank you for taking the time to share your recent stay experience. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations. We have shared your feedback with the appropriate hotel teams and this will be in our discussion to find ways to improve moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Singapore. Best regards Carlton Hotel Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can't fault this hotel. Was a little worried about some of the reviews and also knowing this is an older hotel but was pleasantly surprised to find it's been renovated and everything about it from our experience was great! Positives: - Amazing view! - Great location! - Large buffet breakfast with heaps of options. Negatives. - Like all of Singapores 5 star hotels it's pricey but on the lower end I think? Would definitely recommend to stay here and book a room with included breakfast.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 2 weeks ago
Dear alacazam Thank you choosing to stay with us and for leaving a review. Happy to hear that you had an excellent stay with us and we hope to see you again! Best regards Carlton Hotel Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very nice and in.a convenient location in central Singapore. The breakfast buffet is good, but some variety would have been good for a multinight stay. Internet was stable. I had some problems with my advance payment, but this was taken care of. Pool area is nice, but closes early.
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Date of stay: August 2022Trip type: Travelled on business
Rooms
Location
Service
Room Tip: New wing room was good and fresh
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 5 weeks ago
Dear Per P Thank you for sharing your recent stay experience with us. We are happy to hear that you have enjoyed the majority of your stay, and the points you have brought up will be shared with the team for improvements. We hope to see you again! Best Regards Carlton Hotel Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I recently stayed at the Carlton Hotel for 5 nights for a business trip and it was a bit of a mixed bag. Whilst the hotel and room is quite nice my main issue was with the staff who in my opinion failed to deliver. During check in, the staff did not greet me nor did they crack a smile during the whole process. When I asked about the breakfast timings I was basically cut off and told that this would be explained to me when he was done. Not a great start to my stay. Even worse was the check out as I had asked for a late check-out the day before and the lady confirmed that I could leave at 3PM. The next day my room key did not work when I came back from a meeting at around 1PM and when I approached the reception I was very rudely told (by Yogesh I think his name was) that I should have checked out at noon. When I told him that I was given a late check out the day before he asked me for the name of the person who approved this. I said I did not know the name, but it was a lady. I was then rudely told that if I had been granted a late check out, this would surely have been updated in their system which it had not been. So this person was basically telling me that I was lying about the late check out which is totally unacceptable. He was being extremely confrontational and downright unprofessional. May I suggest that he does not have a customer facing role going forward. The room itself was nicely appointed and had a very modern look. It had a nice view of the city and the Singapore skyline, but the only issue was the noise from Chijmes which would continue until 1 to 2 AM. Even though I was on the 22nd floor, the music was so loud and made it difficult to fall asleep. The bathroom amenities were very basic and not that great, so I would suggest you bring your own shampoo. They did provide a toothbrush, sewing kit and slippers which was a nice touch. The cleaning could have been better as I noticed many long black hairs on the carpet, which remained throughout my stay despite telling housekeeping to vacuum and also despite me leaving a note on the bed to vacuum the carpet. One of the coffee cups also had old crusty dirt on the rim, which made me question the cleaning standards. 2 of the days I would come back in the afternoon after my meetings, and the room would still not have been done so I would need to call housekeeping to come. All in all, I must say that this hotel was a disappointment. Even though the hardware is good and the location is excellent, the service was just not up to par (especially the reception). I doubt I will be going to this hotel for my future business trips to Singapore.…
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Date of stay: August 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 25 Aug 2022
Dear Kennyben Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope that you will allow us the opportunity to show you that your experiences are most certainly not representative of the standards that we pride ourselves on and hope you will reconsider visiting us again for a much better experience. Warm Regards, Carlton Hotel Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for five nights and it was a great choice. The hotel is perfectly located to discover the city.We had a room at the 14 th floor (prime room) and we had a wonderful city view. Breakfast was very good ( if they could add pancakes every day it would be great!!) The pool was the only thing that we didn’t like but this is totally personal All in all we had a great stay and would go back again
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cailyn Neo, Marketing at Carlton Hotel Singapore
Responded 25 Aug 2022
Dear filoxeniaGreece Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the majority of your stay and we hope to see you again! Warm Regards, Carlton Hotel Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$179 - US$260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlton hotel singapore, singapore carlton hotel
LOCATION
SingaporeSingaporeCity Hall / Downtown Core/Downtown Singapore / Central Area/City Area
NUMBER OF ROOMS
940
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Claim Your Listing Frequently Asked Questions about Carlton Hotel Singapore
Which popular attractions are close to Carlton Hotel Singapore?
Nearby attractions include SKAI Bar (0.3 km), National Museum of Singapore (0.5 km), and Peranakan Museum (0.4 km).
What are some of the property amenities at Carlton Hotel Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Carlton Hotel Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Hotel Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Carlton Hotel Singapore?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Carlton Hotel Singapore?
Conveniently located restaurants include Entre-Nous creperie, Whitegrass, and Man Fu Yuan.
Are there opportunities to exercise at Carlton Hotel Singapore?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Carlton Hotel Singapore have airport transportation?
Yes, Carlton Hotel Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Carlton Hotel Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Hotel Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.