Unpersonal, unfriendly and boring hotel. In spite of the hotel not being fully booked, I got an really bad room with wiev towards a corridor where everybody walking by could look in. Not interested in heloing out, giving advice
Simply fall in love immediately after entering this famous Fullerton Building at the center of the city! Every corner is full of history!!! The staff are very nice and helpful! They first surprise us by arranging special decoration inside the room (I only mentioned to the hotel restaurant that my afternoon tea is for celebrating our anniversary but I didn’t tell the room reservation!) with two lovely bears holding the balloons (and we can take them HOME!!!!) There is complimentary update and the room is clean, capacious and comfy! Thanks Kate, front desk staff, for helping me assisting me to finish an urgent document at work by printing the document hard copy for me and guide me for postage back to Hong Kong ! Excellent service. I MUST thanks Albert in the Courtyard at the lobby of Fullerton. He saved me from misunderstanding the hotel!!!! I written to the restaurant 2 mths prior arrival to book their famous afternoon tea for anniversary celebration and I really had extremely high expectation bez I am fan of afternoon tea!!! I was so frustrated and furious when I start eating the tea as the taste was sooooooo horrible and unacceptable until I cannot tolerate … my hubby saw that we are having a different set from other people…. We were given a vegan set!!!!! Albert came to assist us and letting us know that according to their record, we have requested that ! We were sooooo puzzled and shocked!!! He really handled this very nicely and gave us a complete new afternoon tea set and new coffee/ tea to relieved our emotion ! Later, we searched back the email that at the very very beginning I told the reservation team that I am interested in their plant- based menu (which I don’t realised it is a completely vegan set when I looked at the menu two mths ago) ! I really highly appreciate Albert professional handling of guests and customers that he didn’t make me feel bad even eventfully I found out it is my mistake to cause misunderstanding. The way he served us make us feel not so embarrassed and saved our anniversary celebration! He told just we still have time to enjoy ourselves ^^ I feel so good for his hospitality!!!!! Experienced staff like Albert with kind heart and hospitality is what an excellent hotel should treasure and value! Thanks a lot for saving our celebration and my impression to Fullerton (not to misunderstand bez if my own mistake)…
Beautiful hotel with impeccable service. Set within a historic and iconic building, the hotel looks fantastic inside and out. As you would expect, the interior spaces, including lobby, bars and restaurants are impressive, modern and sophisticated places, exuding an air of class and quality. Staff are helpful, friendly and consumately professional, resulting in great personal service throughout. Well located, close to Marina Bay and other attractions. It is also worth a stroll along Boat Key to Clarke Key to sample the many bars and restaurants in the area. My bedroom and bathroom were spacious, well appointed, decorated and furnished to a high standard, making it feel relaxing and very comfortable. The breakfast in the main restaurant was excellent, with a huge choice of hot and cold food. Obviously, it's expensive, but I would love to return and would recommended it if you want to spoil yourself with a luxurious, first class stay.…
Beautifully decorated hotel. Hi as amazed by creative teddy bear Christmas tree design. Had breakfast buffet. Incredible food and outstanding service. Everyone make you feel so welcome and taken care of. Would love to stay again here and will recommend it to others.
Repeated visits to Fullerton for my special occasions...Feel at home upon check in and thank you for the birthday cake.. Kuddos to all staffs from front desk to housekeeping.. Giving us another memorable stay again.. Looking forward to my stay soon ☺️
Very good and attentive service staff from check-in to check-out. The pool lady, the chambermaids, spa staff and everyone made our staycation extra special. Every service staff was outstanding. Special mention to Ryan and Chandra at the Straits Club. They were very attentive to our needs.
The hotel is perfectly located when you work in the Bay Marina. As a guest I had access to the Straits Club which was a is wonderful surprise and I loved going by the lounge every afternoon after a long day in the office. The service was impeccable and pleasant - every day for the entire week. Thank you, great staff of the Straits Club! I also want to mention the Concierge Mr. Aaron, he was the most helpful concierge you can ask for. He helped me with restaurant bookings, taxis and other things which is a hassle when you are first time in Singapore. Thank you, Aaron - see you again in April!
We always love their iconic heritage building. We'va had amazing experience with this hote. Upon check in, the concierge found out that we brought our kids so they made sure our check in process went smoothly and efficient. They also upgraded our room which was really spacious. Room has high ceiling with classical decoration. The bed was probably the highlight of our stay. I am the type of person who always being very particular when it comes to bedding and the bed and pillow in this our room was beyond. We love the restaurant altho it was hard to get a reservation at the restaurant downstair. We managed to booked a table and we've had great dinner. Breakfast options was decent enough although wasn't that special. Location wise is perfect, only 5 mins to the National Gallery and ACM. Will definitely come back!…
The hotel was amazing. Staff was attentive and excellent. Location perfect. Rooms were large and beautifully finished. Bathrooms were clean with separate tub and shower. Amazing toilet and lots of amenities. We had tea which was delicious and dinner the salmon was cooked perfectly. No complains only complements.
The room was comfortable and good to unwind after a long business day. As I was recovering from a broken foot, they were very helpful with my needs. I had a wheelchair available to me throughout my stay. The hospitality team was very pro-active towards my need.