My room was amazing and had a decent view of Marina Bay. But I didn’t feel like the service at the main hotel was that great. Their sister hotel, Fullerton Bay Hotel was outstanding in terms of their attention to detail however. Got to experience their service because of the dining credits given, which could be utilised at their sister hotel. I definitely felt the difference in service level once I got to the Fullerton Bay hotel. Even the doorman was so professional and friendly. I think people pay for better hotels to feel like they are at home. A home away from home experience, and sadly, this was not felt at Fullerton Hotel.
Thank you staff and team of The Fullerton hotel. We have a Wonderful staycation. Warm & heart full welcome by the hotel staff & excellent customer service special from Mr. Andrew Yip (front desk - duty mgr) for the smooth check in and room with stunning view; Ms Angelina Xu received us with sweet smile and pleasant dining experience. We are happy and received a VIP service feeling like a 👸. We enjoyed our high tea and well blend of local/western breakfast in the hotel. Appreciate your kind hospitality and excellent service during our stay. Nice job & keep it up. You all well deserve a 5 star. This is the best experience hotel stay. We’ll be back on our next staycation to celebrate our anniversary again.
The heritage room was rather spacious and the bathroom design was grand and big. The room however offered zero view, completely blocked by concrete walls and the small balcony was rather dirty. Still enjoyed the room interior. Bright, new and comfortable.
A staycation for my birthday and wedding anniversary, we arrived earlier than the stipulated check in time but still manage to get a room! The room was clean and comfy and the view was great! We spent the weekend enjoying the facilities at the hotel and experienced the various dining options and was impressed by the all the staff for their attentiveness and excellent service that brighten up our stay.
Our stay at the Fullerton Hotel was like a magnificent dream from the time we checked in until the moment we left. Claudia and Andrew were the friendliest and most welcoming of hosts we have ever experienced. They really looked after us and even went so far as to arrange a little anniversary surprise cake and farewell gift that really made us feel special and valued. The room and the view took this romantic getaway to the next level...we were left breathless with the scenery and every element was of the highest quality. We enjoyed our swim in the infinity pool and had the most delicious dinner at the Jade restaurant. When it was time to checkout Claudia and Andrew made us feel part of the Fullerton family and it was really difficult to say goodbye to them and the hotel. We…