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Grand Hyatt Singapore

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2,611 Reviews from our TripAdvisor Community

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Showing 2,295: English reviews
Kolkata (Calcutta), India
Reviewed 15 September 2015

Very Good Hotel located very close to all the business places and nightlife. The service and facilities are top notch and the staff are courteous. Rooms are spacious and comfortable. Breakfast has a good spread of Indian, Continental and Chinese options.

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Helpful?
Thank themanufan
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review

Dear themanufan, Greetings from Grand Hyatt Singapore! Thank you for your review. We are very delighted to note that you have had a pleasant stay experience with us during your visit to Singapore. We hope to have you back again soon. Best regards, The Grand Hyatt Singapore Management Team

Reviewed 15 September 2015

Location is great, the staff are great but had to queue up for breakfast and pool was a long walk from hotel rooms. Rooms are getting a bit tired. Breakfast bar had a sign that it was halal certified. Why is the rest of the population ignored. Should cater for every one For this reason I will not stay there...

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Helpful?
Thank Gerard B
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review

Dear Gerard B, We appreciate your feedback and will definitely look into the areas as highlighted in your survey for further improvement. Taking this opportunity, we would like to inform you that StraitsKitchen is a local concept embracing multicultural environment, hence, due to the restaurant’s Halal certification at StraitsKitchen, non-halal items cannot be served. This is also the reason why...

Reviewed 13 September 2015

We enjoy a wonderful stay in Singapore. The check in was very warm and professional. We enjoy our stay in a deluxe room .The biggest advantage was that we have a separate bed and living room with a connecting door. We really like the marble style of the bathroom and the warm colors in the living area. The pool area...

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Thank 739bastiana
Reviewed 11 September 2015

This hotel has the quality to compete will the best in the world and I strongly feel your soft ware is your main asset. The changes you have done to improve the facilities must be congratulated. Please do keep innovating the facilities and I believe this hotel will stand among all else.

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Thank hamdanbint
Jakarta, Indonesia
Reviewed 11 September 2015 via mobile

Just love the welcomeness, attention to detail, neatness, efficiency and being spoiled and spoiled for choice in every aspect. Great restaurants, great gym and nice pool area. Prime location as well. Whats not to like !! Our favourite in Singapore.

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Thank Lars C
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review

Dear Christiansen K, Greetings from Grand Hyatt Singapore! We are very encouraged to hear that you have had an enjoyable stay. Your continued support is very much appreciated and we hope to have you back again in the not distant future. Best regards, The Grand Hyatt Singapore Management Team

San Francisco, CA
Reviewed 11 September 2015 via mobile

Great welcome from the front desk at the crack of dawn when we checked in. Very sizable hotel room. Great food at the hotel and convenient to shops next door. Nothing out of standard for a Grand Hyatt. Bell staff was especially helpful when grabbing a cab.

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Helpful?
Thank beemail
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review

Dear beemail, Greetings from Grand Hyatt Singapore! We are delighted to learn that you were pleased with the experience during your stay with us in October 2014. We definitely hope to welcome you back when you next visit Singapore. Best regards, The Grand Hyatt Singapore Management Team

Reviewed 10 September 2015

As always the hotel was excellent. A little pricey for what you get but it is Singapore so it's naturally just higher. Didn't spend much time in the room so could do with a less expensive hotel for the amount of time that I spend at the hotel.

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Thank 925russellw
Reviewed 10 September 2015

This hotel is in a very good location, just off Orchard Road, with an MRT station nearby. A good place to relax in peace and quiet but close enough to everything you would want to see and do. I will come back to this hotel, definitely.

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Helpful?
Thank Kenny F
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review

Dear Kenny F, Greetings from Grand Hyatt Singapore! Thank you for your review and we are very happy that you have had a pleasant stay with us recently. We certainly look forward to having you back again in the near future. Best regards, The Grand Hyatt Singapore Management Team

Reviewed 9 September 2015

When I booked what I assumed was one of the best hotels in Singapore, I did not think I would end up having to rank it 2 stars. However, the constant screw-ups called for it. Five of us booked this hotel in July, thinking it was going to be a great place to stay. We had secured a room upgrade...

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3Thank Ariana A
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review

Dear Ariana A, Thank you for your feedback. We are saddened to learn that your recent stay experience had not been very pleasant and we do concur that services should be seamless and we would like to sincerely apologise for the lapses in service you have experienced. As you have rightfully pointed out, corrective trainings will be conducted and we...

Hong Kong
Reviewed 8 September 2015

Outdated decor, need overhaul refurbishment. Pete’s Place - under-staffed, bad quality of food, a shame to the hotel Customer service team - poor, non-responding to email even before the stay has begun, took 9 calendar days to confirm and reconcile my pre-paid booking with hotel records

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2Thank Ann T
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review

Dear Lau Wai Chun G, Thank you for review. We regret to note of your displeasure with our hotel facilities as well as the overall service rendered by our team. Please accept our sincere apologies for the shortfalls and rest assured that we are looking into these issues for immediate improvement and in the meantime, we do hope you will...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
StraitsKitchen
StraitsKitchen
Cuisines: Chinese, Indian, Asian, Singaporean, Malaysian
Mezza9
Mezza9
Cuisines: Thai, Chinese, Japanese, Sushi, Asian, Singaporean, Delicatessen
Pete's Place
Pete's Place
Cuisines: Italian, Pizza, European
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 

Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road Grand Hyatt Singapore, Singapore 228211, Singapore
Region: Singapore > Singapore
Price Range: $326 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Reservation Options:
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore
Hotel Style:
#12 Business Hotel in Singapore
#22 Romantic Hotel in Singapore
#23 Spa Hotel in Singapore
#28 Family Hotel in Singapore
#39 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Singapore staff and other travellers.
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Questions? Get answers from Grand Hyatt Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor is always better. The new Wing corner room facing the garden is my preferred location.”
 of 5 bubbles nguyenntvu, 2 Dec 2016 | Read review
“choose different hotel”
 of 5 bubbles donnanp, 29 Nov 2016 | Read review
“All floors are good”
 of 5 bubbles michaelsV7116SV, 24 Nov 2016 | Read review
“Upper floors are better”
 of 5 bubbles 937williamn, 23 Nov 2016 | Read review
“Lower floor rooms have bad view.”
 of 5 bubbles OlegS828, 19 Nov 2016 | Read review
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