I have to share this or not it will be a waste of good service. I am here with my 2 children age 9 & 3 under 14 days SHN. Just imagine if you stay here on leisure it will be more enjoyable! Checked in yesterday 04/02/21 and put in room 607. Had read lots of experience from people who had gone through SHN at different hotels all over Singapore 3-5 star (which is very discouraging & disappointed). Hence I told myself not to get my hopes high especially on food. Worst comes to worst just order grab or food panda as not to get agitated (I travel alot before covid & my expectations are normally high especially food and service). But to my surprise, this hotel did not treat us as if we are prisoner (that’s what people who had gone through SHN called it). Checkin: All the staff from security to reception are very courteous and smiley and very swift (offered to carry my luggages in which most hotels does not). Even offered if i want a big room with 1 king bed or smaller room with 2double bed. So accommodating. Food: We were given 3 choices each meal. Western, chinese or indian complete meal with dessert & breakfast we get juice. They even gone through extra mile to send us 1 pack of snacks n juice for my children to share. So thoughtful!!! Oh yes we can also order in room service! Room: very clean and they even gave lots of extra towels. I called n ask if i can get extra pillow for my girl and they happily obliged. They even ask me if i need anything else do not hesitate to call. This is not prison!!! This is a real hotel!!!! Where u can relax. Even though i paid $1300 for room for 14 days and $700++ for the food, I am glad this hotel treats us well. Thank you soooo much Holiday Inn for going through extra mile in your service! I shall return with my friends and family soon for leisure and will recommend this hotel for sure! Thank you again. …
I would like to compliment Michelle, Leroy, Mr Anand and Mr Steven for the excellent service since the planning phase to the actual wedding itself. I signed up with HIO after visiting several hotels after considering its location, budget and ballroom. Michelle was very prompt with all the queries we raised, especially so as we asked many queries due to the Covid situation. Due to her maternity leave, Leroy stepped in to assist with the coordination. Like Michelle, Leroy is prompt with his replies and helped us finalize our wedding programme, seating arrangements and plans. During the actual day, my wife and I were very pleased with the services provided by Mr Anand, Mr Steven and their team. Mr Anand and Mr Steven were also very assuring, telling us not to worry and enjoy the wedding. Indeed, the wedding programme and day went so well and smooth that we enjoyed it. Special shout-out to Mr Jacky for all the delicious dishes and recommendation during food-tasting. Our families were very pleased with the food. Overall, I would recommend HIO to couples looking to hold their wedding. As the hotel is currently serving SHN, we were given a voucher to book our stay within a year period. Looking forward for the stay and thank you HIO once again.…
I have resumed the delivery of face-to-face training since September 2020 with the opening of Phase 2 in Singapore. I am pleased that my training partner has selected Holiday Inn Singapore Orchard City Centre as the venue to run our public programs. In my first 2 trips in September, I received excellent service from Baron and Anantha Krishnan, the Banquet Operations Staff. They always made sure that everything is well taken care of in terms of the room set up, meals and logistics. I would like to specially commend Anantha who noticed that I was looking tired during lunch break today. He arranged for a special room for me to enjoy my packed lunch and eat in private and rest. He is constantly checking in to make sure that I have everything I need. This is very much appreciated especially when many hotels are seriously understaffed now, yet he went the extra mile to ensure that I am well taken off. I will strongly recommend this venue to any training vendors who wish to have a good location and excellent service to ensure success of their training programs.…
I can honestly reproduce similar standard high tea from a mediocre bakery. At $55++ for two pax. I will say not worth it at all. The service however is good. Staff are friendly and responsive to request.
I saw the advertisement on Facebook for 1-1 dinner promotion. I decided to try with my friend. Food was great, service was good. Due to covid 19, they serve all food to the table. Quite a lot of food on menu. We could not taste all. Because we were too full. Will visit again.
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