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York Hotel

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York Hotel
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1,264 Reviews from our TripAdvisor Community

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Showing 934: English reviews
Colombo, Sri Lanka
Reviewed 2 days ago NEWvia mobile

Booked York hotel thinking it's close to Orchard Road and Mount Elizabeth Medical Centre but it is actually quite a distance away... atleast a 15 min walk and it's a uphill walk. The rooms are average and could use a bit of refurbishment.. especially the carpets in the hallway. Toilets are rather small. The most annoying factor was that we...

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Thank Natasha0017
Perth, Australia
Reviewed 4 days ago NEW

Poor customer service. Was rated a 4.5 star renovated hotelwhen we booked. Room was nice size, bed comfortable but the bathroom was old, vanity needed updating, mould on shower curtains, grouting. Breakfast was not really inviting. The person cooking eggs to order was grumpy and unwelcoming. The room was not vacuumed properly and daily we had to ring housekeeping for...

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Thank buddie938
Reviewed 1 week ago via mobile

York Hotel is located just off Orchard Road and is easily accessible by walking up the hill from the station. On arrival we entered the spacious lobby and this is where we encountered the front of house staff. They ignored us for 10 minutes instead choosing to count their money and when we said "can we check in" we were...

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1Thank Alec B
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for sharing your recent stay experience with us. While I am glad to learn that you enjoyed our spacious room and amenities, I am disappointed to learn that the service from our staff failed to meet your expectations. Please accept our apologies for the lapse in service and rest assured we have since reviewed your feedback...

Dunedin, New Zealand
Reviewed 1 week ago via mobile

A bit disappointed with our visit to The York Hotel. Staff were generally nice. Room looked nice but on the second day the air conditioning broke down and couldn't be fixed until the following day. There was a jug but we couldn't find tea, coffee etc. Found it hidden away on the 3rd day in a wee nook above the...

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Helpful?
Thank Lisa19702016
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for taking the time to review us on TripAdvisor I am disappointed to hear that your stay with us was not a positive experience. Please be assured that your feedback has been highlighted to the relevant departments for review and immediate corrective measures will be taken. Your review is valuable to us as we aim to...

World
Reviewed 1 week ago

Let me start with the pros: Excellent location and I can't stress this enough. Right next to Orchard Road, right behind the Paragon Mall and next door to Mt. Elizabeth Hospital. Huge spread at breakfast. Helpful staff Cons: Horrible wifi. Average overpriced food at restaurant. Slightly overpriced.

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1Thank RoadtravellerWorld
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for leaving us a review on TripAdvisor. I am thrilled to learn you found our location convenient and staff helpful. Regarding the poor Wifi signal you experienced, we are pleased to share with you that the hotel is in the midst of upgrading our Wifi connectivity in all rooms for stronger coverage. Your comments regarding our...

Bowral, Australia
Reviewed 1 week ago

My husband, two children and I stayed at the York Hotel in March 2016 and had a wonderful time. We had flown in from a week in Thailand and I have to admit was worried about the prospect of staying in a fifteenth floor, vacuum sealed room. We were so pleasantly surprised when escorted to a beautiful pool side room...

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Thank avalee2017
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for your excellent review on us. We are extremely delighted to learn that you enjoyed your stay in our poolside cabana and that you were met with hospitable service from our team. Your kind words will motivate us to continue working towards service excellence and creating exceptional stay experiences for all our guests. We look forward...

Reviewed 2 weeks ago via mobile

York hotel is ok but not more than ok. The hotel is placed within walking distance to Orchard road and Newton Circus. The hotel is a bit run down. The rooms are simpel and comfortable. The water pressure was very low. The breakfast was fine but a bit tasteless, such as the watery omelettes, which were prepared some time before....

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Helpful?
1Thank David B P
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for sharing your review following your stay here with us. While I am glad that you found our rooms comfortable and location convenient, I am disappointed to learn that we failed to meet your expectations in other areas. Your comments regarding the water pressure in the bathroom and quality of the breakfast have been forwarded to...

Sydney, Australia
Reviewed 2 weeks ago via mobile

The York Hotel is pretty ordinary as hotels go in Singapore. The bed is comfortable but our bathroom was small and needing a renovation. The bath tub in particular is very cramped. It's a 3 star hotel in my view and slightly overpriced. (The breakfast was an outrageous $33 Singapore.) The only saving feature was the good size pool (good...

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1Thank Herodotus888
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for taking the time to leave us a review on TripAdvisor. While we are glad that you enjoyed our swimming pool and location, it is disappointing to know that we did not meet your expectations in other areas. Please be assured that your comments will be looked into as our hotel plans for our upcoming refurbishment...

Singapore, Singapore
Reviewed 2 weeks ago

Booked a Family Room for birthday celebration, the room for the price i paid is worth every penny. Room was very spacious and clean and great location, 5 to 10 mins walk to orchard road. Breakfast wise require room for improvement. Overall for the price, location and the room size, its a good deal.

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Thank connytan
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest We are pleased to receive your positive feedback! Your kind comments for our services and amenities are what motivate us to serve you better. Meanwhile, we have also taken note of your comment regarding our breakfast variety, which has been forwarded to our Food & Beverage team for improvement. Once again, we thank you for your feedback and...

Jacksonville, Florida
Reviewed 2 weeks ago

This hotel is very nice. It is clean and well organized. The restaurant area is large and well stocked. The rooms where quite large. The hotel is just a five minute walk from Orchard Rd. Great shopping in the area. Very convenient and accessible.

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Helpful?
Thank 462World_Traveler
Jessie T, General Manager at York Hotel, responded to this review

Dear Guest Thank you for taking the time to share your recent stay experience with us. We are so glad to learn that you liked the cleanliness and spaciousness of our rooms as well as our location convenient. Your kind words will serve as a motivation for our team members to continue creating exceptional experience for all our guests. We...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
White Rose Cafe
White Rose Cafe
Cuisines: Chinese, Asian, Malaysian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking

Additional Information about York Hotel

Address: 21 Mount Elizabeth York Hotel, Singapore 228516, Singapore
Region: Singapore > Singapore
Price Range: $185 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — York Hotel 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
York Hotel Singapore
Hotel Style:
#69 Family Hotel in Singapore
#89 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from York Hotel staff and other travellers.
8 questions
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Questions? Get answers from York Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room beside the pool”
 of 5 bubbles avalee2017, 6 Feb 2017 | Read review
“If you are a family of 2 adults and 2 kids we got room 532 - it was enormous!”
 of 5 bubbles Adam_Murrray, 24 Jan 2017 | Read review
“Poolside rooms are large with 2 King size beds.”
 of 5 bubbles RoyW899, 7 Nov 2016 | Read review
“Excellent service with great friendly staff”
 of 5 bubbles Ling_WildLife, 26 Oct 2016 | Read review
“get rooms that are not close to the service doors. the doors goes bang”
 of 5 bubbles edwardb659, 17 Oct 2016 | Read review
5 of 5