Wilby Residences

1 bed studio
Traveller (178)
Wilby Bukit Timah - Interior of room
Room & Suite (89)
Wilby Residences
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About

5.0
#4 of 51 apartments in Singapore
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
We are SG CLEAN! Wilby Central provides the ideal accommodation for executives and travelers. Wilby Central is a 20-level building offering 138 stylish studio and 2-bedroom apartments overlooking the Bugis-Bras Basah precinct. Location: One of the best spots to experience Singapore. For shopping and leisure, Bugis Junction, Bugis+, The Cathay, Plaza Singapura, Raffles City Shopping Centre, and Suntec City form a radius of malls within the vicinity. For arts and culture, the National Library, Singapore Art Museum, and the National Museum of Singapore are within walking distance as well. Transportation: The Mass Rapid Transit stations (Bugis MRT and Bras Basah MRT) are a short stroll away. A scheduled shuttle bus service brings you to Wilby Bukit Timah - another property of ours, where you can enjoy facilities such as a swimming pool, tennis court, playground, etc. Experience this luxury living at your urban home in the city
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Airport transportation
Conference facilities
Car park
Wifi
Sauna
Shuttle bus service
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Kitchenette
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL STYLE
Charming
City View
Languages Spoken
English, Chinese, Filipino, Hindi and 2 more
Hotel links
Special Rate:Extended Stay Offer - Studio Apartment from $5700 only

Location

15 Queen Street #01-01 Tan Chong Tower, Singapore 188537 Singapore
5.0
5.0 of 5 bubbles431 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Wilby Residences have earned a favorable reputation among guests for their comprehensive amenities, including well-equipped rooms and convenient shuttle services, complemented by a variety of facilities like pools and gyms. The staff's friendliness and attentiveness are often highlighted, adding to the welcoming atmosphere that blends modernity with a touch of home. Its prime location garners consistent praise for being close to key transport links and attractions. While the rooms are celebrated for their spaciousness and cleanliness, some guests note issues with ventilation and noise. Despite occasional remarks about aging features, the hotel is considered a good value for its price point.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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431Reviews4Q+A31Room tips
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Detailed Reviews
Fiona wrote a review Aug 2020
Singapore, Singapore4 contributions1 helpful vote
5.0 of 5 bubbles
Our family of 5 stayed at the Wilby Bukit Timah for 3 months and it was wonderful! The location is fantastic . My 2 older kids used the shuttle bus all the time independently and we enjoyed the free breakfast and 3x a week housekeeping. My youngest son enjoyed riding his bike on the green corridor and loved the large Wilby pool. Staff were so friendly and amazing!! Thanks for a wonderful stay !
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Residences
Responded 11 Aug 2020
Dear Fghyc, Warmest greetings from all of us at Wilby Residences! Thank you for your recent stay and for leaving us your review on Tripadvisor! We care deeply about the happiness and satisfaction of our guests, and your praises lets us know we're doing our job! We'll be sure to pass along your kind words and share your review with everyone. We are glad that our apartments, facilities and amenities met your expectations! You have been a delightful guest & we look forward to hosting you in the future. Best wishes! Warmest Regards, Wilby Residences Management
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Ray X wrote a review Apr 2021
Singapore, Singapore342 contributions57 helpful votes
5.0 of 5 bubbles
Stayed there with a 2 year old kid and we love it! Was surprise that they provided a baby cot even though I did not request for it. It shows how attentive they are!

Every staff, from security guards to the receptionists and cleaners, gave us a very "home feel' every moment even though we stayed only for two nights.

The lobby and rooms are very clean and tidy! The room is very spacious with clean and well equipped kitchenette. The view from my room's window is excellent!

One drawback is that due to safe entry, it can be quite troublesome to enter the hotel from the car park, especially on heavy rain fall and we were carrying a lot of stuff to check in . But they do provide umbrellas.

The only regret is that we left the Wilby's teddy bear which was meant for my kid in the room and only to realise it when we checked out.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clive Quek, Sales at Wilby Residences
Responded 21 Apr 2021
Dear Ray, Thank you for the wonderful review of your recent stay with us at Wilby Central. It is great to hear that you had an amazing stay with your family. At Wilby Residences, anticipatory service is a key aspect that we work on delivering, and we are glad that we have exceed your expectations. We truly appreciate your patronage and lovely compliments of our apartment and the services provided by the team. We have also taken note of the feedback that you have mentioned and would continue to look for ways to better manage the deployment of SafeEntry while adhering to authority guidelines during this very challenging times. With regards to the Wilby Teddy Bear that you left behind, our Customer Experience Team will be in touch with you. We look forward to welcoming you to Wilby Central again soon. Best wishes, Clive Quek Senior Manager TC Hospitality Wilby Residences
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
Federico wrote a review Oct 2020
1 contribution
5.0 of 5 bubbles
I got stuck in Singapore and Wilby Central was my home for seven months. The staff was super professional and friendly. They accommodated all my requests and I never had a problem. They regularly maintained the flat. Internet connection is good, the flat was fully cleaned three times a week, laundry and ironing were impeccable and quick. Location is great, close to two tube lines and many restaurants, museums and shops.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Residences
Responded 5 Oct 2020
Dear Federico, Warmest greetings from all us at Wilby Residences! Thank you for taking the time to review us on Tripadvisor! During this unprecedented times, we are so glad to have the opportunity of hosting you. We are so happy to know that our apartment, staffs and amenities had met your expectations. We do our very best to ensure our service and room standard are always at the highest level possible. You've been a wonderful guest that we will definitely love to host again! We look forward to welcoming you back again. Take care and stay safe! Best Wishes, Wilby Residences Management
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Jason Ong wrote a review Oct 2020
3 contributions
5.0 of 5 bubbles
My second stay here for a week. As usual, friendly staffs, warm welcome.
Good and strategic location.
Housekeeping is very attentive, able to accommodate and attend to requests promptly.
Concierge staffs are very alert on visitors to keep the premise safe.
Sales staff that liaise with me is Jasmine, she is very warm and friendly, reachable at all time even it is weekends.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Residences
Responded 5 Oct 2020
Dear Jason, Warmest greetings from all of us at Wilby Residences! Thank you for taking the time to share your recent stay experience on Tripadvisor! It is heartwarming to know that you had an enjoyable experience staying with us! It was a joy for us to read that our staff, location and service staff had left a good impression on you. Your comments are truly invaluable to us as we constantly look to improve our services and standards. We have shared your review with Jasmine & the team. Everyone was over the moon! We look forward to welcoming you back again and serving you with our undivided attention. Wishing you all the best and every success in whatever you do! Take care tons & hope to see you soon! Best Wishes, Wilby Residences Management
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risenangel7 wrote a review Jan 2022
Kuala Lumpur8 contributions8 helpful votes
5.0 of 5 bubbles
7 reasons why I would return to this hotel on my next visit:

1. Amazingly clean.
2. Bed is comfortable.
3. Really appreciate the space and additional amenities (cooker hob & hood, dining utensils, washing machine, etc) which makes the stay even better.
4. Staff is friendly and helpful.
5. Gym is small and but well equipped, just what I needed.
6. Located right in the middle of everything. i.e. easy access to MRT, food places, supermarket, town centre are all within 5-30mins walk away.
7. Despite them telling me that they will only clean the room 3 times a week (which is something I prefer as well), they still turn up everyday to clean my room.

The only issue I have with this place is the breakfast option. Very limited option and it's a mandatory pack to go (I think due to the pandemic). I sure find it weird as all other restaurant are allowing eat-in, why can't this option be made available as well here.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Residences
Responded 27 Jan 2022
Dear risenangel, Thank you for taking the time to share your recent stay experience at Wilby Central. We truly appreciate your positive comments on our staff, apartment, amenities/facilities and our central location. At Wilby Residences, we are always looking for ways to improve our guest experience. We have noted your feedback about the breakfast options and dining in instead of takeaway. We believe in creating a memorable experience for every guest and would like to apologize for any inconveniences caused during your stay. Please be assured that this will be reviewed internally to ensure that we can deliver quality and service to all our guests. We truly appreciate your patronage and look forward to the continued privilege of being of service to you in the near future. Best wishes, Wilby Residences Management
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john wrote a review Jul 2023
Oud-Beijerland, The Netherlands2 contributions
5.0 of 5 bubbles
I have been in Singapore for work and have my wife and daughter visit me. The location is excellent with very close located to the Burgis + and Burgis junction area, but also I walked to the marina area to go for a 10K run on the F1 circuit by night. A small hawker center is across the street from the Wilby. MRT and bus are close.

The rooms are bright and clean with all equipment needed to cook (only tip is to provide the rooms with coffee machines instead of having to pick up coffee from the 5th floor. The fitness and office spaces on the 5th floor are excellent. Next door is a bakery. close is a small hawker center and shop

After staying there alone after a week my daughter and wife arrived and where greeted by Serene Teo who is always smiling and a sunshine type personality and just a very nice person. All staff is friendly but she stood out even extra. She gave special attention to my 3 year old daughter and gave her a teddy bear. The deal on the extra bed for my daughter was very good and better than most accommodations in Singapore by the way.

Also the concierge team is always kind and special mentioning is the shuttle bus driver who has been driving my daughter and wife from the Wilby Central to the other Wilby with Swimming pool which they could use as well. Which i also located in a very nice neighborhood. He always provided them with small gifts which was very much appreciated. I wish I could mention his name. But also I have to mention Jasmine Tiah who always was there to answer all questions via email in a very helpful and nice way.

I really recommend the Wilby Central to all travelers business or holiday travelers
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Residences
Responded 18 Jul 2023
Dear Sherpa, Thank you for taking the time to share your stay experience at Wilby Central. We are humbled to read your excellent compliments on our apartment, location, and service quality provided by our staff. At Wilby Residences, providing great service is a key aspect that we work on delivering to every guest. We are happy to know the service provided by Serene, Jasmine, Concierge Team, and also Tiger (our shuttle bus driver) has made an impression and delighted you. The satisfaction and comfort of our guests are our top priorities, and we are glad to receive your recognition and recommendation. You have been an amazing guest and we look forward to the continued privilege of being of service to you always. Best wishes, Wilby Residences Management
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AngieSG T wrote a review Jul 2021
Singapore, Singapore1 contribution
5.0 of 5 bubbles
My family of 4 checked into WIlby Central on 16 May 2021 when Singapore’s Phase 2 (Heightened Alert) 2 started. and thankfully, Wilby Central had a 2 bedroom unit that met our work/study from home needs.

My two teens were delighted to have their own room, own tv, own Bose speaker to play music from (their mobile), own ensuite bathroom and the room situated quite far away from the parents’ room. This parent here (and partner) share the same sentiments. The two bedrooms were very comfortable, of a good size and afforded each of us our own privacy.

The dining table sat the 4 of us comfortably for meals. The well-serviced kitchenette allowed me to cook simple meals on some days. I brought my own rice cooker and crockpot but the rest of the cutlery were provided by Wilby. We could wash and dry our laundry within the apartment.

Two high points of the stay for me were: firstly the breakfast. Every Mondays to Fridays, breakfast is provided. Bread and pastry from Asanoya Boulangerie and sometimes more substantive fare like fried mee siam or nasi lemak, too. Being the one who usually prepares/buys breakfast for the family, having this responsibility taken away from me was simply GREAT!

Secondly, our unit afforded a view of the National Library Building, the Singapore Flyer and the JW Marriott Hotel. All these buildings have wonderful night lightings and my husband and I, on some evenings, would sit at the 2 armchairs near the window and enjoy this beautiful scenery with our favourite drinks in hand.

The Wilby staff are friendly and prompt be it the concierge, the housekeepers or the technicians. What I missed out this time was not being able to use the lounge and gym at level 5, due to the Phase 2 (HA) restrictions. But both places look inviting.

My renovated home is finally ready and although I look forward to moving back, I feel sad, too to leave what I’d describe as a sanctuary in the city. I’ll definitely recommend Wilby Central to others who need a short-term stay with easy access to public transport. Thank you Wilby Central for a most memorable stay!
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clive Quek, Sales at Wilby Residences
Responded 6 Jul 2021
Dear Angie, Thank you for the time you have taken to review us on TripAdvisor. We truly appreciate your positive comments and experiences following your recent stay at Wilby Central with your family. We are delighted to know that our apartment has met your work/study from home needs and had offered comfort and privacy for your family of 4. We are humbled to read your compliments on our weekday breakfast and the beautiful evening views from our 2-Bedroom apartment which you and your husband enjoyed dearly. It is heart-warming to read that our staff left a memorable impression on you and was prompt in attending to your needs. The satisfaction and comfort of our guests is our utmost priority, and we are glad to receive your recognition. It is with regret that you were unable to use our facilities such as the gym and resident's lounge due to the tightened COVID-19 measures. We sincerely look forward to welcoming you and your family to stay with us again at Wilby Residences in the near future. Best wishes, Clive Quek Senior Manager TC Hospitality Wilby Residences
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camanhnguyen wrote a review Mar 2022
Hanoi, Vietnam4 contributions3 helpful votes
5.0 of 5 bubbles
I was staying in Wilby Residences for a month b4 having my own apt in Singapore for the first time moving here for work. The studio serviced apartment provided all convenience u need including 7-day SHN during the pandemic, spacious enough, very clean, quiet & make u feel free of worry after work, great location to travel to town if u like strolling around the city center.
Overall, it was such a great experience living & working there for a month. Totally worth it! 👍
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Residences
Responded 17 Mar 2022
Dear Caman, Thank you for your review on Tripadvisor. We truly appreciate your positive comments and experiences following your recent stay at Wilby Central. We are humbled to read that our apartment had provided all the convenience that you need in Singapore. The satisfaction and comfort of our guest are our top priorities, and we are glad to receive your recognition. It was a pleasure having you as our guest, and we look forward to the continued privilege of being of service to you. Best wishes, Wilby Residences Management
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pinqoriko wrote a review Sept 2020
Singapore, Singapore14 contributions2 helpful votes
5.0 of 5 bubbles
Kindly allowed me to comment your staffs for their excellence service please.

I just stay at your wonderful apartment at Wilby Bukit Timah on 5 Sept 2020 for one night. Upon checking in, unfortunately, after about an hour, 2 of the bedroom aircon were not working. After getting our feedback, your technician came immediately and aircon was back to normal. Out of curiosity, I asked the technician on what to do if the aircon break down again and was shown a few things that need to be done.

Again at night about 10.30 pm, the 2 bedroom aircon broke down again and your concierge namely Mr Dhinesh arrived instantly. He went to the compressor and did something and both rooms aircon were back to normal. (I asked him and was informed Mr Alson the senior technician guided him on what to do)

To our surprise, he came back with a stand fan and later with another concierge namely Ms Malathi also tagged around and again this time with another stand fan (was informed that the fan belongs to her). We were told that as a precaution, in case the aircon break down again, the fan will at least keep the room cool.

My whole family and myself were totally impressed with their Excellence Service. Besides their very courteous service, their thoughtfulness and empathy touched our hearts.

Please conveyed our sincere deep appreciation to the three of them.

Besides that, rooms are spacious.
This is our second stay and definitely more to come. Thank you Wilby Residence!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Residences
Responded 7 Sept 2020
Dear YL P, Warmest greetings from all of us at Wilby Residences! Thank you so much for taking the time to share your stay experience at Wilby Residences Bukit Timah with us. We are delighted to have you as our valued guest. At Wilby Residences, we pride ourselves on our hospitality, and we can't be happier to know that our staffs had made your stay enjoyable. We will be sure to share your review with Dhiinesh, Alson and Malathi as it serves as a great encouragement to them and our entire team! We do hope to have the pleasure of welcoming you back and hosting you again! Best Wishes, Wilby Residences Management
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Amy D wrote a review Sept 2021
1 contribution
5.0 of 5 bubbles
Our family stayed in Wilby Central for a month after moving here from the UK. We cannot say enough how wonderful the experience has been. The rooms are kept immaculately clean (the cleaning staff are amazing) with fresh linen and towels every couple of days. The rooms have everything you need with a full kitchen, great shower pressure, a TV in every room with most international channels, good aircons, quiet at night. We received free laundry and daily breakfast and lunch sandwiches from the lovely bakery on the ground floor. The reception and door staff are extremely helpful and friendly, always greeting you with a smile. We cannot recommend it enough to anyone that needs a place for one night or one month. We will always be thankful to the staff at Wilby for making us feel welcome and at home.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clive Quek, Sales at Wilby Residences
Responded 25 Sept 2021
Dear Amy, Thank you for taking the time to review us on Tripadvisor! We are humbled by your kind words and truly appreciate the effort you have taken to recognize our staff who have made your stay wonderful and welcomed during these challenging times. A review like yours helps any of our future guests learn about our apartment and service at Wilby Central. We are delighted to read that our apartment has everything you need, and you had enjoyed our complimentary laundry and weekday breakfast from Asanoya Boulangerie on Level 1. We truly appreciate your patronage and lovely compliments of our team. We sincerely look forward to welcoming you and your family to stay with us again at Wilby Residences in the near future. Best wishes, Clive Quek Senior Manager TC Hospitality Wilby Residences
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captain_ashaf asked a question May 2022
Dhaka City, Bangladesh7 contributions2 helpful votes
Do you have cloth washer and dryer in the apartment? If no , can you provide that on request?
Answer from jaysp8
Chennai (Madras), India11 contributions7 helpful votes
I concur with UNIT1703. There is a washing machine and final drying can be done using the air dryer in the bathroom.
RobinLovesToTravel asked a question Jan 2018
Wisconsin, USA64 contributions20 helpful votes
Is the pool at Wilby long enough to do lap swimming?
Answer from Paul M
Buffalo, New York439 contributions126 helpful votes
It is long enough, but the shallow end is pretty shallow, about 1 meter and maybe a little less. I found myself bumping against the bottom at the shallow end. If you are a "gentle" swimmer, you should be OK.
Cheryl C asked a question Feb 2016
Melbourne, Australia
Hi, do the apartments cater for 3 adults? Cheryl
Answer from WilbyResidences
Singapore, Singapore1 contribution
Dear Cheryl, Greetings from Wilby Residences! We do have apartments that accommodates 3 adults or more. You may drop us an email or give us a call. We look forward to sharing more information with you. Thank you very much! Hope to hear from you soon! Best wishes, Management Team - Wilby Residences
DayTrip01331134767 wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Serene Tao is very helpful as well as the rest of the staff!"
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gohsockkian wrote a tip Mar 2024
Moonee Ponds, Australia15 contributions1 helpful vote
3.0 of 5 bubbles
"Do not book at a lower rate cos they will not accommodate to your request and you will be given a bad room."
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TrailBlazer667689 wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Best to reserve early "
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ALI59055750606 wrote a tip Jan 2024
Singapore, Singapore1 contribution1 helpful vote
5.0 of 5 bubbles
"An excellent place for single or family accommodation"
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Ragu wrote a tip Dec 2023
Melbourne, Australia1 contribution
5.0 of 5 bubbles
"Book in advance"
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PRICE RANGE
S$212 - S$372 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeVictoria / Rochor / Central Area/City Area
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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WILBY RESIDENCES: UPDATED 2024 Hotel Reviews, Price Comparison and 246 Photos (Singapore) - Tripadvisor

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