Wilby Central Serviced Apartments
Wilby Central Serviced Apartments
15 Queen Street #01-01 Tan Chong Tower, Singapore 188537 Singapore
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About
5.0
#4 of 51 apartments in SingaporeLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
We are SG CLEAN! Wilby Central provides the ideal accommodation for executives and travelers. Wilby Central is a 20-level building offering 138 stylish studio and 2-bedroom apartments overlooking the Bugis-Bras Basah precinct. Location: One of the best spots to experience Singapore. For shopping and leisure, Bugis Junction, Bugis+, The Cathay, Plaza Singapura, Raffles City Shopping Centre, and Suntec City form a radius of malls within the vicinity. For arts and culture, the National Library, Singapore Art Museum, and the National Museum of Singapore are within walking distance as well. Transportation: The Mass Rapid Transit stations (Bugis MRT and Bras Basah MRT) are a short stroll away. A scheduled shuttle bus service brings you to Wilby Bukit Timah - another property of ours, where you can enjoy facilities such as a swimming pool, tennis court, playground, etc. Experience this luxury living at your urban home in the city
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Children's television networks
Airport transportation
Conference facilities
Car park
Wifi
Sauna
Shuttle bus service
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Kitchenette
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL STYLE
City View
Modern
Languages Spoken
English, Chinese, Filipino, Hindi and 2 more
Location
15 Queen Street #01-01 Tan Chong Tower, Singapore 188537 Singapore
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Changi Airport
16.6 km•
See all flights
Seletar Airport
13.3 km•
See all flights
Raffles Place
20 min•Singapore Mass Rapid Transit
Car Hire
559 Restaurants
within 0.5 kilometers
Reviews
5.0
462 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Wilby Central Serviced Apartments have earned considerable praise for their outstanding service; staff are often described as friendly, attentive, and professional. The welcoming atmosphere, marked by a pristine and peaceful environment, is a consistent theme in guest feedback. While the rooms are lauded for being spacious and well-equipped, some guests have noted issues with ventilation and noise.
However, the overall value is seen as positive, with the hotel's cleanliness and central location - close to attractions and transport - frequently highlighted. The convenience of in-room amenities, such as kitchens and washers, also receives positive mentions.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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462Reviews4Q+A36Room tips
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Detailed Reviews
+1
We stayed at Wilby Central for 5 weeks while our house is under renovation.
Location: Excellent
Amenities: Superb
Room: Spacious and complete for a comfortable extended stay
Value for money!
The staff were all friendly and helpful. Jasmine attended to all our queries promptly and even showed us the room before we checked in to make sure we are ok with the room.
Wilby Central is in the heart of Bugis with access to 3 MRT lines. It is super convenient to find food and other essentials with malls just a short walk away. It is surrounded by churches and I find the sound of the church bells comforting (but not all might feel this way at 7plus in the morning).
Even though the area is in central CBD, Queen street is relatively quiet. We didn't hear traffic or crowd noises in our room except during the Singapore Night Festival.
Our room is spacious with lots of storage. It has full kitchen and modern amenities. I brought my own Nespresso so I did not ask for coffee machine.
The bed was comfortable but would prefer firmer pillows. We really liked that the window in the room can be opened to allow for good ventilation during the day. We were provided a fan in the room which was sufficient and kept the room cool during the day.
Toilet was modern, similar to those in Japan. It had a good size bathtub.
Our room does not have a smart TV so the staff provided a cable to connect the TV to our laptop. so we can watch Netflix. They said that they were in the process of upgrading all their TVs soon.
Wifi is strong and we had no trouble accessing it.
Another plus points for Wilby are the free breakfast Mon to Fri, 3x a week house keeping and laundry service.
Some days when I needed to work from home, I used the meeting rooms at the lounge. It offered a convenient and comfortable place to work in privacy.
There is no swimming pool but there's an outdoor jacuzzi beside the gym.
We also got hooked with the bread and pastries at Asanoya, the bakery at level 1.
Overall, it was a happy and memorable stay. We definitely highly recommend this service apartment to family and friends. We miss Wilby and would like to stay there again when the wopportunity arises.
Location: Excellent
Amenities: Superb
Room: Spacious and complete for a comfortable extended stay
Value for money!
The staff were all friendly and helpful. Jasmine attended to all our queries promptly and even showed us the room before we checked in to make sure we are ok with the room.
Wilby Central is in the heart of Bugis with access to 3 MRT lines. It is super convenient to find food and other essentials with malls just a short walk away. It is surrounded by churches and I find the sound of the church bells comforting (but not all might feel this way at 7plus in the morning).
Even though the area is in central CBD, Queen street is relatively quiet. We didn't hear traffic or crowd noises in our room except during the Singapore Night Festival.
Our room is spacious with lots of storage. It has full kitchen and modern amenities. I brought my own Nespresso so I did not ask for coffee machine.
The bed was comfortable but would prefer firmer pillows. We really liked that the window in the room can be opened to allow for good ventilation during the day. We were provided a fan in the room which was sufficient and kept the room cool during the day.
Toilet was modern, similar to those in Japan. It had a good size bathtub.
Our room does not have a smart TV so the staff provided a cable to connect the TV to our laptop. so we can watch Netflix. They said that they were in the process of upgrading all their TVs soon.
Wifi is strong and we had no trouble accessing it.
Another plus points for Wilby are the free breakfast Mon to Fri, 3x a week house keeping and laundry service.
Some days when I needed to work from home, I used the meeting rooms at the lounge. It offered a convenient and comfortable place to work in privacy.
There is no swimming pool but there's an outdoor jacuzzi beside the gym.
We also got hooked with the bread and pastries at Asanoya, the bakery at level 1.
Overall, it was a happy and memorable stay. We definitely highly recommend this service apartment to family and friends. We miss Wilby and would like to stay there again when the wopportunity arises.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 26 Sept 2022
Dear Katsrv, Thank you for your review of your recent stay at Wilby Central. The satisfaction and comfort of our guests are our top priorities, and we are glad to receive your recognition and recommendation. We are elated to read that you enjoyed our apartment, amenities, central location, and importantly the service provided by our team especially Jasmine, which contributed to a memorable stay for you. We will relay your kind compliments to Jasmine and our team for their continued motivation. We truly appreciate your patronage and look forward to the continued privilege of being of service to you in the near future. Best wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Wilby as a couple who are relocating to Singapore shortly and wanted to explore the city. The location is great with loads of heritage sites to visit and great food options. it's also easily accessible to the CBD and well connected by subway. The rooms are exceptionally clean and tidy and very well maintained by the friendly staff.
The Wilby would be an excellent choice for people travelling to Singapore on business as the room facilities are great and it is easy to travel to and from. The breakfast provided would be extremely convenient to grab before popping off to work.
The Wilby would be an excellent choice for people travelling to Singapore on business as the room facilities are great and it is easy to travel to and from. The breakfast provided would be extremely convenient to grab before popping off to work.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilbyteam, Public Relations Manager at Wilby Central Serviced Apartments
Responded 10 Feb 2020
Dear ZeljanaU, Warmest greetings from all of us at Wilby Residences! Thank you for your recent stay and for leaving us your review on Tripadvisor! We truly appreciate it! We are happy to know that our location, rooms and staffs had met your expectations! We do hope to have the pleasure of welcoming you back and hosting you again! Wishing you a very successful year 2020 ahead! Warmest Regards, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
To Wilby Apartment, my daughter and I felt very happy when we stayed in Wilby Apartment yesterday. Every staff here is very warm, thoughtful, patient and meticulous. Every detail in the room makes us feel very thoughtful and satisfied, especially the very picky girl. The room is clean, warm and comfortable, which makes us feel warm at home... We have been in Singapore for more than 3 months, and we can finally eat our own delicious food here. My daughter and I are very happy, and I would like to take the time to thank all your employees! You've been working hard! We will cherish everything here! Wish all your staff: good luck ! !!☺️🥰🥰
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 8 Dec 2022
Dear Yuzhu, Thank you for your review on Tripadvisor. We believe in creating a memorable experience for every guest and we are delighted to read that you had a happy stay at Wilby Central Serviced Apartments. We are humbled to read your wonderful compliments on our staff and apartment. The satisfaction and comfort of our guest are our top priorities, and we are glad to receive your recognition. We truly appreciate your patronage and look forward to the continued privilege of being of service to you. Best wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really nice and clean Appartmemts with an modern Furniture.
Wifi is working well and the Appartment have a Kitchen with Washing maschine.
All together a nice Appartment for longer stay.
Everytime again.
Wifi is working well and the Appartment have a Kitchen with Washing maschine.
All together a nice Appartment for longer stay.
Everytime again.
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clive Quek, Sales at Wilby Central Serviced Apartments
Responded 1 Mar 2021
Dear Frederic, We appreciate your time taken to review Wilby Residences on Tripadvisor. It is a great pleasure to receive your compliments for our apartment. We look forward to welcome you to stay with us again at Wilby Residences in the near future! Best wishes, Clive Quek Senior Manager TC Hospitality Wilby Residences
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Review for Wilby at Bukit Timah
This place has it's hits and misses.
Probably not the best time to move in now due to ongoing renovation in the compound. Could get noisy.
Apart from the heavy noisy works, it is quiet on the weekends.
Breakfast is sufficient but not great. Portion and quality is not quite the best. Would be good if they provide more food and fresh juice instead of flavored juice.
I hear the bins at the lobbies were removed because residents throw food there and insects are attracted there until they clean the bin. I am surprised by this logic. Bins are meant for trash to be thrown in. But they decided to remove them and cause inconvenience to the residents? Shouldn't they be stepping up the frequency of cleaning the bins instead? They took the easy way out for themselves. When you go to shopping malls and the bins get full or washroom gets dirty, the cleaners will clean them up every now and then. They don't remove the bins or close the washroom.
Pets are not allowed which is a bummer because there is a huge field behind that is perfect for bringing dogs to frolick. There are so many pet owners and dogs every day at the field. I have a few friends who were relocating to this country but decided to stay elsewhere because they could not bring the pets with them here. Maybe the estate can consider changing this into a pet friendly residence.
Location is good due to the close distance to the subway station. But there isn't much food option in the immediately area.
I guess this place is fine for expats living alone here, but definitely not ideal for families.
This place has it's hits and misses.
Probably not the best time to move in now due to ongoing renovation in the compound. Could get noisy.
Apart from the heavy noisy works, it is quiet on the weekends.
Breakfast is sufficient but not great. Portion and quality is not quite the best. Would be good if they provide more food and fresh juice instead of flavored juice.
I hear the bins at the lobbies were removed because residents throw food there and insects are attracted there until they clean the bin. I am surprised by this logic. Bins are meant for trash to be thrown in. But they decided to remove them and cause inconvenience to the residents? Shouldn't they be stepping up the frequency of cleaning the bins instead? They took the easy way out for themselves. When you go to shopping malls and the bins get full or washroom gets dirty, the cleaners will clean them up every now and then. They don't remove the bins or close the washroom.
Pets are not allowed which is a bummer because there is a huge field behind that is perfect for bringing dogs to frolick. There are so many pet owners and dogs every day at the field. I have a few friends who were relocating to this country but decided to stay elsewhere because they could not bring the pets with them here. Maybe the estate can consider changing this into a pet friendly residence.
Location is good due to the close distance to the subway station. But there isn't much food option in the immediately area.
I guess this place is fine for expats living alone here, but definitely not ideal for families.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 25 Sept 2022
Dear Emma, Thank you for your review on Tripadvisor. We appreciate you taking the time to provide us with your feedback/suggestions. It is through such feedback/suggestions that we can improve and take corrective actions. Rest assured that we will review and make the necessary improvements to affirm our commitment to providing a high standard of service. We truly hope to have the continued privilege of being of service to you. Best Wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for over a month now and still going good.
I am here for a business trip and living in a studio place. Overall, I'm really happy with the facilities and the services here! I have a small kitchen with a handful utensils/cuttlery/crockery for making a few quick dishes.
All new, clean appliances from Electrolux- induction, kettle, microwave, washing machine, heating system, hair dryer, iron box etc! I can totally make do an entire month here without hassles!
They clean the place every alternate day and do a good clean job. The room outlook is fresh as well. The bathroom is equipped with heat drying the washed clothes.
Outsides, they have a common swimming pool, gym area, tennis courts and shuttle service, which is all handy and well maintained!
The locality around is posh and tip-top with a few eating outlets and grocery stores/malls in the neighborhood.
I would be happy to stay for longer here!
I am here for a business trip and living in a studio place. Overall, I'm really happy with the facilities and the services here! I have a small kitchen with a handful utensils/cuttlery/crockery for making a few quick dishes.
All new, clean appliances from Electrolux- induction, kettle, microwave, washing machine, heating system, hair dryer, iron box etc! I can totally make do an entire month here without hassles!
They clean the place every alternate day and do a good clean job. The room outlook is fresh as well. The bathroom is equipped with heat drying the washed clothes.
Outsides, they have a common swimming pool, gym area, tennis courts and shuttle service, which is all handy and well maintained!
The locality around is posh and tip-top with a few eating outlets and grocery stores/malls in the neighborhood.
I would be happy to stay for longer here!
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 6 Nov 2022
Dear 794akashg, Thank you for the time taken to review us on Tripadvisor. It is heart-warming to read that you had an elegant stay and enjoyed the facilities and services provided. We truly appreciate your positive comments and your patronage. You have been a fantastic guest and we look forward to the continued privilege of being of service to you. Best Wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed here for 1 and half months. The rooms are a bit small but highly optimize functionally. You are provided full suites of household utilities including cooking utensils for some light cooking .Rooms service cleaning are done 3 days per week, and breakfast are provided on weekdays. It is located near to 2 MRTs and short stroll to Bugis and Orchard area. Overall I am very happy with the stay, it makes you feel homely, highly recommended if you are staying more than a month. Staff are very friendly and approachable, they even gave me a small Christmas cake!
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 22 Dec 2022
Dear Hiewt, Thank you for reviewing us on Tripadvisor. We are elated to read that you had an enjoyable stay at Wilby Central. At Wilby Residences, great service is a key aspect that we work on delivering to every guest, and we are glad to know the service provided by our staff has delighted you. You have been an excellent guest and we look forward to welcoming you again in the near future. Best wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best serviced apartments.
Clean, very friendly helpful staff and good location. Has washing machine and japanese style bathroom where it can dry your clothes at night making it very convenient.
Clean, very friendly helpful staff and good location. Has washing machine and japanese style bathroom where it can dry your clothes at night making it very convenient.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 6 Nov 2022
Dear Spirit8889, Thank you for your excellent review of your recent stay with us. We are delighted by your compliment on the cleanliness of our apartment, the friendliness and helpfulness of our staff. Providing the highest level of hospitality is our top priority and it means a lot to us to know that the service provided by the team contributed to a memorable stay for you. We truly appreciate your patronage and look forward to the continued privilege of serving you. Best Wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wilby is what hotels of the future are going to be like and what I wish I could find everywhere in the world. My room is perfectly designed and immaculately clean. Having traveled all over the world and observed hundreds of rooms, the small touches really jump out. From electric plug placement to hidden storage for suitcases to Bose speakers, countless little things all add up to make an ideal stay. I only wish that I was staying longer.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 27 Oct 2022
Dear Xiamen_Guy, Thank you for taking the time to share your recent stay experience at Wilby Central. We are humbled to read your compliments on our apartment, in-room amenities, and cleanliness. At Wilby Residences, we pride ourselves on our hospitality, and we are glad to receive your recognition. You have been a fantastic guest and we look forward to the continued privilege of being of service to you. Best wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
100% recommend for tourists. 25mins ride from Changi Airport.
Conveniently located between Bugis and Bras Basah MRT stations and short walking distance as well. Beautiful view from the room, fluffy clouds and could see the Singapore Flyer from a distance too. Complimentary breakfast with various food options however it is not provided on Public Holidays and Weekends :(
Extremely helpful and friendly staff, from the housekeeping auntie, breakfast ladies who served us, concierge staff, and security guards. Prompt service from the maintenance staff when our room CD player was spoilt, he fixed it quickly :)
Clean and spacious room with adequate kitchenware provided. The bathroom has a heater function as well to dry the laundry! Fresh flowers in the bathroom are a really nice touch. Overall satisfied and would love to come back again.
Thank you very much to all staffs :D
Conveniently located between Bugis and Bras Basah MRT stations and short walking distance as well. Beautiful view from the room, fluffy clouds and could see the Singapore Flyer from a distance too. Complimentary breakfast with various food options however it is not provided on Public Holidays and Weekends :(
Extremely helpful and friendly staff, from the housekeeping auntie, breakfast ladies who served us, concierge staff, and security guards. Prompt service from the maintenance staff when our room CD player was spoilt, he fixed it quickly :)
Clean and spacious room with adequate kitchenware provided. The bathroom has a heater function as well to dry the laundry! Fresh flowers in the bathroom are a really nice touch. Overall satisfied and would love to come back again.
Thank you very much to all staffs :D
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wilby Residences, Marketing at Wilby Central Serviced Apartments
Responded 20 Jun 2022
Dear Felicia, Thank you for your wonderful and detailed review of your recent stay with us at Wilby Central. A review like yours helps any of our future guests learn about our apartment and service. We truly appreciate your recommendation and positive comments on our staff, service, apartment, and central location. At Wilby Residences, we pride ourselves on our hospitality, and we are over the moon to know that you had a delightful experience staying with us. We truly appreciate your patronage and look forward to the continued privilege of being of service to you. Best Wishes, Wilby Residences Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I concur with UNIT1703. There is a washing machine and final drying can be done using the air dryer in the bathroom.
It is long enough, but the shallow end is pretty shallow, about 1 meter and maybe a little less. I found myself bumping against the bottom at the shallow end. If you are a "gentle" swimmer, you should be OK.
Dear Cheryl,
Greetings from Wilby Residences! We do have apartments that accommodates 3 adults or more. You may drop us an email or give us a call. We look forward to sharing more information with you.
Thank you very much! Hope to hear from you soon!
Best wishes,
Management Team - Wilby Residences
"The hotel provides transportation to some fixed itineraries daily. You can inquire at reception."Read full review
"The front desk in-charge are very helpful and looks like they are well trained how to handle customers. Very fast on response and helpful."Read full review
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PRICE RANGE
S$224 - S$381 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeVictoria / Rochor / Central Area/City Area
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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