We stayed in two different rooms over the span of a week and the experience was consistent: Pros: - excellent location, extremely convenient- right next to MRT and prime landmarks. - quick checkin, checkout - shorts waiting time for lifts - housekeeping staff was friendly Cons: - NOT CLEAN- hair on sink, flies in sink, stains on the sheets. - Musty smell everywhere, especially the toilet - Aged and some rusty furniture - Aircon temperature control doesn’t work well - No instructions on how to use the safe - Staff response rate was very slow Overall, location is really the selling point of this hotel but considering the cons, it is really not worth the price (around 190 SGD per night).
The location of the hotel is perfect adjacent to Outram Park MRT station which makes it easy to move around. Clean rooms, housekeeping staff were very helpful. Reception desk were helpful, friendly and approachable and always smiling. Dinning area was clean. Breakfast had those yummiest croissant. Ideal location and Friendly staff , makes it a must stay.
Good location, very near to china town and just next to outram park mrt station. The room is small, service is just so so. Upon arrival there was someone who helped us on the luggages (1 big luggage, 1 hand carry and `1 bag) until the lobby. Upon check in we need to carry our own luggages to the room. The room is small. hardly place to move around. Room amenities some are worn out. Surprisingly they only give a pack of toothbrush with no toothpaste. weighing machine was not working, fridge was working but not cold at all. We asked the housekeeping to change all these. took quite a while for weighing machine to be changed. we stayed 3 nites, on the 2nd nites, the room was not cleaned at all. we couldn't be bothered to call them since we came back to the room quite late. wish they could improve their services to match up with the great and convenient location. …
We r on planned holiday and at 11+pm at night while we already all sleeping , there is power outage. So a few other rooms customers walk down to the lobby and asked. Apparently there is a planned power outage instructed by government . The earliest power would be back is probably about 1am .. and that’s still tbc. So some people here wandering at the lobby and asking for solution! They told everyone that there’s a notice sent to everyone. But the fact is , we didn’t know where the notice is and regardless notice or not, we paid money to have a great experience and good stay ! Not like this! There is not even any contingency plan and they informed us that this is something they would need to do every year ! If this is needed to be done every year why wouldn’t there be contingency plan or better notice to the customers!? So we asked them to call their management and we r only able to connect their management at 12.10am! And the answer is just a sorry for inconvenience caused . Not a solution at all!! So guys, I don’t know about you, I just think it’s so bad for a hotel to have no contingency at all and no solution when things happen. Imagine if there is other more serious situation happened! There would have no solution as well???? This is the worst experience ever in any hotel stay!!!…
Located right above the metro station. Room and bathroom were fairly clean. We could not figure out how to turn off one of the lights in the bathroom so it was on all night (did not ask either so partially our fault). Small room but the staff was friendly.
The room and common areas were in bad shape and very dirty, the staff was not professional. It’s definitely not a 4 star hotels and the price is totally not worth. I don’t recommend this hotel since there are better solutions in Singapore at these prices. Stay away from Dorsett Singapore.
This property markets itself as 4 star. Sadly anything but. We had 2 a-joining rooms. The hotel and rooms are filthy. See attached photos. Corridor to rooms dirty with rubbish and dusty. Were not cleaned at all during our 5 days. Shower mouldy. Room was not clean with dust and marks on glass doors of bathroom. Someone else’s hair clippings on the bathroom sink. Sheet had yellow stain on it. Cooked Breakfast included but every day it was stone cold.
The hotel is very well located in Chinatown and easy to connect to anywhere with MRT few steps away. Staff are very friendly and happy to help. I travel quite often and in SG I always three (easy to go either to West or East of the city) Dennis is my main contact for all the arrangements when I stay there. Very professional and always great help. Many thanks Dennis. I travel a lot within Asia and I can say you are the best BD Dennis. So do not hesitate to stay at Dorsett SG
Make loft room booking via Agoda. Near to date then hotel announced pool under reno and already past cancellation date and can't cancel booking anymore. Worse, room toilet was choke and no other loft room to change and just shortchange at lower value room. Ask for compensation but proclaim need seek higher management opinions and nothing done. Total ruined of our staycation.
Got a nice deal, so we gave it a try. Location is very good as most attractions are within 15-minute taxi ride. Room was decent but began to look tired. Fridge was very dirty. Don't expect smiling staff here, especially those at front desk who had never greeted us and seemed to be upset when we complained about room being not ready at check-in time.