The Receptionist, Hidayu i think was bery polite n understand ming and attended to our checkins (4 rooms with ease. The room itself was clean n neat. Hope that the room had seperate aircon yhn living room so that can close the room door without feeling warm. Needed to open the door n let the aircon in. The toilet flooring was extra slippery esp when wet. Recommend more than 2 floor mat
We stayed at Pan Pacific for an entire month and it was such a wow experience - the service, the staff, the service apartment, the amenities all of it was just amazing. I have to write about the staff specifically starting with Andre who was such a delightful person, always helpful always attentive and would go over and above to delight... The next person who deserves a mention is Celine who was so attentive and kind she was warm and made sure she says can can for everything... I also want write up Farah our housekeeper - she was super lady who would come in and make sure in 20 mins all our cooking experiments was cleaned up like new... Such a hard-working and kind person who reminds you to always smile no matter how tired you are... But one person who was totally awesome was Magical Sarah... It's because of people like her hotels are tagged the stars they get... She always had a smile no matter what time u connect with her... She had maps drawn up... She would suggest where to pick grocery... Go out of her way to book cabs and when would come back after a long day her welcome greeting was something we looked forward to... I wish hotels around the world could have a person like her to truly exemplify what great service means... Pan Pacific should be proud of themselves to have such a gem in their team.. Some of the wow things worth a mention A) the bed - it was a wow bed... B) the view - waking up everyday to an Amazing view just makes u so positive C) the yummmmmy breakfast - the cheese omelet is wow and so are all other items... D) the location - bugis is a stone throw away, arab street has several eateries and u connected very well with mrts and buses - if you enjoy nightlife just step out and u have a series of options. E) stay here for their people - they truly care... Few minor things they can do better to improve the overall stay experience. 1) give a study table - the apartment doesnt have one and that makes it difficult to work... They have a dining table with plastic chairs which can hurt if u r working from home. 2) have motorized curtains - because of their size it is tough to open and close them... 3) have a microwave in the apartment it would be super helpful …
Overall happy with the stay. Was a little disappointed that the hotel have no breakfast policy on public holiday and Sundays. Pool and gym was awesome. No doubt on service level, friendly staffs and house keeping staff.
Big spacious, clean room that faces the Arab street area. Staffs are so friendly and accommodating. Complimentary carpark available which is a bonus. Walking distance to lots of food places. A breeze check-in and check out. Hopefully my next stay I can get the room facing the Marina Bay.
If you are keen to have a place near bugis, this is a good choice. It’s a walking distance from the shopping malls. Staff are friendly. Definitely recommend to book with them! Felt rejuvenated after my stay!
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