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1 Gopeng Street, Singapore 078862 Singapore
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Traveller (1181)
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Panoramas (15)
Room & Suite (448)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 09/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Carlton City Hotel Singapore
Updated 09/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 377 hotels in Singapore
Location
Cleanliness
Service
Value
Within a two-minute walk from Tanjong Pagar MRT station, Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
1971Reviews81Q+A100Room tips
Traveller rating
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Most Recent
SUNYOUNG P wrote a review Yesterday
5 contributions3 helpful votes
I would like to thank the hotel. The team really put in a lot of effort to make my stay comfortable after first day’s incidents. I am keeping the previous review below but making changes on my rating. Very helpful staff - but really really bad room conditions First room - Could only see construction so asked for new room Second room - Looked better than the one before until I opened the toilet cover. there was brown stuff on the toilet.. (do not want to imagine what it actually is) , so asked for new room again... Third room - Looked good at first sight! Then I opened mini bar to find hair in it. +++++ came back at night. Took a shower and found an insect in the towel. (It was alive. So freaked out and wasn’t able to get a picture). And dirty shower gown. Don't know if I am just unlucky, or room conditions are usually this bad. I don't even want to ask for a new room any more. If two rooms (the second one they told me they checked before moving me) are like this. Do not want to see what is in the next room I will get. Came for a business trip, but don't think I will stay again. 직원들은 친절하고 도와주려고 노력합니다. 근데 방 상태는 엉망이에요. 첫번째 방 – view 가 너무 막혀서 바꿔달라고 했습니다. 친절하게 바꿔줬구요 두번째 방 – 나빠 보이지 않았는데, 변기 시트에 갈색의 무언가가 묻어있었습니다. 너무 놀라서 설마 이게 내가 생각하는게 맞나 하고 휴지로 닦았는데...(말하기도 싫음) 제대로 된 사진은 없는데 흔적은 남아있습니다. 세번째 방 – 프런트에 부탁해 room condition 확인 부탁한다고 했는데 mini bar 에서 머리카락이 나옵니다. +++ 샤워하고 수건을 쓰는데 수건에서 벌레도 나옴. 살아있는 벌레라 급하게 물로 씻어내느라 사진 찍지도 못함. 이런 컨디션이면 가성비 아무 의미없음. 5성급 호텔이 더럽지는 않아야죠…
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Viv wrote a review 24 Sep
Singapore, Singapore4 contributions1 helpful vote
Superb location, Excellent service from Front Desk Staff, Teo, who is very humorous, smiley, friendly, extremely helpful, super accommodating, provides awesome customer experience & services beyond expectations! 8 star service.! I highly recommend staying in this hotel because of such staffs that makes the stay even more heart warming & welcoming. Management should reward & promote this staff,Teo, for his passion, the joy he brings to customers & make our stay so memorable.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Near tanjong pagar mrt, great amenities & eateries.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 2 days ago
Dear vliping, thank you for taking the time to leave us a review. We are extremely delighted to hear that you had a pleasant stay with us and received amicable service from Teo. Rest assured that your compliments have been relayed to the management and Teo. We would also like to thank you for your kind words, this definitely serves as a motivation for the team to keep up with the service and to serve every guest with a genuine concern smile and heart. We look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gasjar wrote a review 14 Sep
Queenstown, New Zealand1 contribution
I work for US based Tech Company, WP Engine. Over the past 3 months we have been launching our brand and services in the Singapore market. During this period. I have stayed at the Carlton City Hotel, on numerous occasions as I travel between our Australian H/O and Singapore. For the business/corporate traveller. I cannot RECOMMEND this property enough! The rooms are spacious, well appointed, and setup well for business travellers. The lobby bar, and cafe areas are perfect for hosting client meetings throughout the day, which is a huge advantage if you are doing business around the CBD. In terms of amenities, breakfast is great with plenty of choice, and the lobby bar or Graffiti, Sky Bar are perfect spots to unwind after a busy day. FYI - The Graffiti , Sky Bar is also a fantastic space to host clients in the late afternoon. The views are amazing and the service is phenomenal! Even though the facilities are first class. Its 1000% the people that make the Carlton City Hotel such a great place to stay! Rodney & Team- (Graffiti Sky Bar ) , Rodney you are a fantastic host! Your teams dedication to providing guests with the best experience possible is inspiring. Jack - ( Trading Floor Lounge Bar) - One of the best Bar Managers in Singapore. Your cocktails are world class. Andrew - (Plate Restaurant) - The best breakfast omelette in Singapore! The Team & Tuxedo Cafe - Always ready with a smile when I head down for my 7am Flat White! You guys are awesome! Joanne - (Sales & Marketing) - Thank you so much for all your help managing and coordinating our group booking for launch week! My colleagues loved the hotel and couldn't say enough about how great the team, facilities and location were for our launch week! Looking forward to seeing you all soon.
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Date of stay: August 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 1 week ago
Dear Gasjar, thank you for taking the time to leave us such a motivating review. We are extremely thrilled to hear that you enjoyed your stay with us as you hustle with the brand launch in Singapore. We are also delighted that you found the rooms, lobby, The Trading Floor, Tuxedo and Graffiti Sky Bar befitting venues for your needs. Your compliments for the team and our staff have been well relayed to them and we thank you for leaving us such kind words which motivate us to continue what we do best! We look forward to welcoming you back on your next trip to Singapore!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Penny2482 wrote a review 2 Sep
11 contributions11 helpful votes
We booked a room on a club level and can not say a single bad thing about this hotel! Check in was easy, the club lounge is fantastic, the breakfast buffet is the best I have experienced and all the staff have been wonderful! Easy access to MRT has made our excursions around Singapore a breeze! Loved it!!:)
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 3 weeks ago
Dear Penny2482, thank you for leaving us a review. We are delighted that you loved the pleasant stay with us and enjoyed the club lounge and breakfast buffet. Being accessibly located is also one reason why many of our guests love staying with us and we are glad that you shared the same sentiments! We look forward to having you with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angie Koh wrote a review 2 Sep
Singapore, Singapore13 contributions8 helpful votes
5 * Services from all the staff were extremely good especially the F&B Manager, Mr Jack Chan. My friends & I went to Carlton City Hotel (The Plate) for buffet lunch on Friday, 2 September 2022. The services rendered were superficially excellent especially Mr Jack Chan, the F&B Manager. Jack was very humble, took the initiative to serve with kindness & patience. His dedications greatly impressed us & we were very pleased with such good hospitalities Carlton City Hotel’s staff provide. Jack deserves commendations. With great confidence & assurance, we will definitely be back to see him again at Carlton City Hotel. Carlton City Hotel is indeed very lucky to have such a good, loyal & dedicated employee. Kudos to Jack Chan !!! Keep it up. Suggestion:- “Recommendation for Jack Chan to be the Model worker whereby staff obtained training under him”
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 3 weeks ago
Dear FCBKSL887, thank you for taking the time to leave us such a motivating review. We are extremely thrilled to hear that you and your friends had a pleasant experience at Plate and were well attended to by Jack. We always appreciate heartwarming feedback like this, and your kind compliments for him and our staff have been relayed to him and the management, it will definitely encourage the team to keep up with the service standards. We look forward to welcoming you back to Carlton City Hotel again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheree R wrote a review Aug 2022
17 contributions6 helpful votes
+1
We have just left the Carlton City Hotel and felt compelled to do this review, we went there for our 30th Wedding Anniversary and my Birthday. It is so close the MRT and in being this close allows you access to everything you would want to see & do there. We had such an awesome experience staying at the Carlton City Hotel, the staff were polite, respectful and nothing was too much trouble for them. But the shining jewel in their crown has to Nicholas their manager. Upon arrival when we entered our room there was a fruit basket and a dessert, for our 30th Wedding Anniversary with a hand written note from Nicholas, then another fruit basket was put in our room the day of my Birthday. Every time we saw Nicholas he would have a chat and laugh making us fell totally welcomed and special, trust me, this makes a huge difference to people staying there. Carlton City Hotel, your staff do you proud, and you & them do Singapore Proud.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 4 weeks ago
Dear 694shereer, thank you for taking the time to leave us such a motivating review, we are extremely heartened to hear that we were able to play a part in creating a memorable 30th wedding anniversary and birthday celebration for you. We were also delighted to hear that our Guests Services Manager Nicholas has been amiable and helpful throughout your stay, your kind compliments have been relayed to him, which would be extremely encouraging for him and the team to go the extra mile to provide hospitable service for our guests. Once again, we thank you for making our day with such a motivating review! We look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Qr S wrote a review Aug 2022
Singapore, Singapore7 contributions10 helpful votes
+1
Book staycay for 3 pax. Their 3rd (rollaway) bed and pillow are as comfortable as their main bed, which is awesome. Location is also amazing, 2-3min walk from tanjong pagar mrt, many food, supermarket, small malls, etc around the area. Staff were all very friendly, and facilitative to our requests. We enjoyed the tub in the bathroom (if I'm not wrong their deluxe rooms have choice of with or without tub). Minor cons but no big deal: Pool is not large (hotel caters more for work travellers than family / young kid staycays, so it's perfectly understandable; it's only a con if you book hotel solely for the pool experience). Tv does not support chromecast/casting from your own devices (not all hotels have this, but I personally find it a plus point/perk when I chance upon hotels that do offer this). Overall, very pleased with my stay. Thanks to the polite housekeeping staff (didn't catch his name, but we were on the 18th floor) who noticed our written notes and took initiative to follow up on our request for an extra pillow, and to the reception/call centre staff who facilitated our request to help deliver a 'surprise' cake up to our room.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 4 weeks ago
Dear Snowmoon89, thank you for taking the time to leave us such a detailed review. We are extremely thrilled to hear that you had a wonderful experience with us and enjoyed the comfy rooms, bathtub and our accessibility. We are also heartened to hear that you were well assisted by our staff during your stay, your kind compliments have been relayed to the housekeeping and front office team. We have also well noted your feedback which gives us insights on how we can work on providing a better experience for our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul C wrote a review Aug 2022
Hong Kong, China2 contributions
I have been travelling to Singapore and business for over 10 years and always been enchanted bye my experience here. Unfortunately, this hotel put the abrupt end to a decade of positivity. Room service that never arrived, cold buffet breakfasts, excuses offered in place of solutions and all that a five star cost. To add insult to injury, I had a sleepless night thanks to what I assume was someone doing business from An adjacent room. Multiple visitors that rang the doorbell and created hysteria until after 4 am.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 4 weeks ago
Dear 125PaulC, thank you for taking the time to leave us your feedback. Do allow us to apologise for the disappointments during your stay with us. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Rest assured that this has been raised to the management and respective teams for investigation. We would also like to apologise for the inconvenience caused by noise from the adjacent room. We thank you for raising your experience to us, it provides us insights into how we can better serve our guests. Nonetheless, we hope to have another opportunity to serve you better when you visit us in Singapore.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Choo wrote a review Aug 2022
1 contribution
We got there for our honeymoon. Hotel manager Alison treat us for the best honeymoon services. Calton city hotel is very convenient at using transportation. They gave us a kind message card and chocolate Thank you calton city hotel!:)
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 4 weeks ago
Dear Jiaeeeeeeeeeeeeeeeee, thank you for taking the time to leave us a review, we are pleased to play a part in completing your perfect honeymoon experience! We are thrilled to hear that you had a delightful time. Rest assured that your kind words will be relayed to Alison as well. We wish you a blissful marriage and look forward to having you with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicholas Tan wrote a review Aug 2022
1 contribution
Our few overseas bosses from Denmark, India and Korea had a very good impression on this hotel after their first time stayed in this hotel choice here last week, everything was perfect with huge room, nice customer service and convenient at surrounding. A special thanks to Corine Yap who brought me around in this nice hotel previously before I chosen this hotel for our overseas bosses. Corine was very responsive and always shown her professionalism answering all my queries during their stays to ensure all in a good hand. Thus, I have no regret to chosen this hotel and for sure will come back again next time. Thanks once again to Corine and all the hotel staffs rendered their good services during our bosses stayed in Singapore.
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Date of stay: August 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Huge room with nice view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton City Hotel SG, Guest Services / Front Office at Carlton City Hotel Singapore
Responded 4 weeks ago
Dear Best1234445556677, thank you for choosing Carlton City Hotel as your preferred business hotel. We are glad to hear that your bosses enjoyed their stay with us and were well attended to by our staff as well. We appreciate your kind compliments for our Sales Manager Corine as well, rest assured that it has been relayed to her. We will be glad to assist you again on your next reservation, and we look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$205 - US$290 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeOutram / Central Business District / Central Area/City Area
NUMBER OF ROOMS
386
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Frequently Asked Questions about Carlton City Hotel Singapore
Which popular attractions are close to Carlton City Hotel Singapore?
Nearby attractions include Tea Chapter (0.5 km), Yixing Xuan Teahouse (0.3 km), and Singapore City Gallery (0.4 km).
What are some of the property amenities at Carlton City Hotel Singapore?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Carlton City Hotel Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton City Hotel Singapore?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton City Hotel Singapore?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Carlton City Hotel Singapore?
Conveniently located restaurants include Bar-Roque Grill, Heart of Darkness, and Chef's Table by Chef Stephan Zoisl.
Are there opportunities to exercise at Carlton City Hotel Singapore?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Carlton City Hotel Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton City Hotel Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Carlton City Hotel Singapore?
The staff speaks multiple languages, including English, Chinese, and Malay.