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Ibis Budget Singapore Crystal

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50 Lorong 18 Geylang, Singapore 398824 Singapore
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#209 of 376 hotels in Singapore
Location
Cleanliness
Service
Value
If you’re looking for a budget friendly hotel in Singapore, look no further than ibis budget Singapore Crystal (formerly known as Fragrance Hotel - Crystal). Nearby landmarks such as Arab Street (1.6 mi) and Haji Lane (1.6 mi) make ibis budget Singapore Crystal a great place to stay when visiting Singapore. ibis budget Singapore Crystal offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available. The hotel offers a 24 hour front desk, 24 hour check-in, and baggage storage, to make your visit even more pleasant. Guests arriving by vehicle have access to free parking. If you like Italian restaurants, ibis budget Singapore Crystal is conveniently located near The Lighthouse Restaurant & Rooftop Bar, LAVO Italian Restaurant & Rooftop Bar, and Beach Road Kitchen. Singapore is also known for some great art galleries, including Ode To Art, Degiosart, and The Arts House, which are not too far from ibis budget Singapore Crystal. The staff at ibis budget Singapore Crystal looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Taxi service
Baggage storage
Non-smoking hotel
24-hour front desk
Wifi
Complimentary tea
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Room features
Air conditioning
Housekeeping
Telephone
Bottled water
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Walk-in shower
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
614Reviews24Q+A50Room tips
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Hiawathakid wrote a review Jul 2022
1 contribution
I initially booked this hotel for only a few days, due to family corcumstances, I kept renewing my booking and ended up staying here for about 4 wks, each time swtiching my reservations between one room and two rooms . I got to know all the staff and each of one of them was not only very helpful and friendly, they all were very efficient in doing their job as well. Not suprisingly so, when I had the opportunity to meet with the manager, Mr. Nicholas Phyo, who had been very kind in accomodating our situation, I could easily see that Mr. Phyo leads by example and an excellent example he shows indeed. Mr. Phyo and staff graciously allowed us to keep the same room throughout our stay which was a complimentary upgrade from the type of room we booked. True to its budget hotel style, the room was not as big as in regular hotels (which is to be expected) but room cleanliness is way more important to me than room size. The housekeeping team is always hard at work and the results reflect that. The rooms were always sparkling clean, all the in-room toiletries and complimentary bottled water were replenished daily, the AC was always very satisfactorily cold. There were a couple of times I needed to call Front Desk for a bathroom light that was flickering and dead (two different incidents in two different rooms).. both were immediately taken care of and the issue fixed. The shower area is, as other reviewers have mentioned, considerably tiny, but again, for the rate we’re paying, it is acceptable. I also find the hotel location very convenient, 10-15 mins walking distance to Mountbatten MRT station and Old Airport hawker center (yummy and ridiculously affordable food & drinks), and 5 mins walk to bus stops. I learned quickly that the nearest bus stop has bus # 7 which will take us to Orchard Rd shopping area (basically the city center) without having to change bus. Catch a double decker bus and sit in the upper deck, that absolutely felt like we were in a very enjoyable city tour indeed. There’s also a 24/7 self-service laundromat about less than 10 mins walk from the hotel. At times, the hotel seems to be quite busy with people checking in, and yet the staff always handled everything efficiently. My first day arriving there, I arrived early morning, Rahul assisted me with check in and informed me that the room wouldn’t be ready until later. He helpfully infoed me where the closest 7-11 is, to get the local simcard and had my luggage stored. When I returned later in the day, he immediately handed me the room key and to my absolute pleasure, I found the AC in the room was already cranked up and the room being very nicely cooled. Much much appreciated that thoughtful gesture, Rahul! :) Ben, Siti, Neni were also always very polite and helpful.. my apology, I am forgetting the name of another female staff, but I will not forget her courteousness just like all the staff there. Bravo. For my future visit to Singapore, I would definitely pick to stay here again without a doubt. Such an absolute delight of people!
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Get a local simcard asap (SGD10-15 will get you about 100MB data) and use google map to go around.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Azizur Rahman wrote a review May 2022
Dhaka City, Bangladesh13 contributions3 helpful votes
This hotel is quite a budget-friendly, clean and comfy hotel. It is a 2-star hotel but as it's a accor sub-brand, their service and quality were up to our expectation. Recommended for backpackers who don't really stay at hotel but need a quiet and comfy place to have a good sleep after exploring Singapore the whole day.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jack Chee, Other at Ibis Budget Singapore Crystal
Responded 11 Jun 2022
Dear Azizur, Thank you for your strong recommendation for ibis budget Crystal, and letting us know we have met your expectations during your stay with us. Please come back again soon! Best Regards, Thaddaeus Guest Experience Executive
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Vesharps wrote a review May 2022
Singapore, Singapore20 contributions1 helpful vote
+1
This is a review of the Superior Room Double Bed. Ibis Budget Singapore Crystal is a small hotel hidden within the geylang area. The check in process was quite fast, hotel staff was friendly. Upon entering my room, it was neat and tidy. The room itself is small but not that small. The wifi speed is ok, it isn't the fastest but it's decent enough to stream videos. There are 5 charging ports in the room for those who need them. The bed felt soft and comfortable, had a good night's sleep here. There were no noise pollution from other rooms around me so that is a plus but not sure if its due to my room being at the end of the hall or there are thick walls, I reckon the latter. The shower water was great, there is a water heater switch in the room so the water can get hot enough. There is no fridge in the room or any safes but there are basic amenities. Overall, it's a nice midrange budget hotel and I would recommend staying here.
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Date of stay: December 2021
Cleanliness
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Sleep Quality
Room Tip: Rooms at the end of the hall are quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jack Chee, Other at Ibis Budget Singapore Crystal
Responded 6 Jun 2022
Dear Vesharps, Thank you for leaving such a detailed review for your stay with us at ibis budget Crystal! We are delighted to hear about your wonderful experience, and the multitude of benefits we provide for our guests! ibis budget Crystal is indeed a lovely place to stay in Singapore, and we can't wait to serve you again very soon! Best Regards, Thaddaeus Guest Experience Executive
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ivanfuku wrote a review Dec 2019
Jakarta, Indonesia2 contributions5 helpful votes
..both worth staying I was advised by Reception the room is non-smoking but as soon as the Aircon is on whole room filled up with the disgusting smell of cigarettes smokes..total disaster for my Xmas..felt like a rip off not only on my wallet but also on my health..to say the least..never stay in this Ibis!!! Especially if you're nonsmokers..
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 24 Dec 2019
Dear Ivan, Thank you for your review. I'm sorry to hear about your experience. Our hotel is a non-smoking facility, and smoking on site is prohibited by law. It is very surprising to hear of your experience as there has not been such a feedback before. Nevertheless, I have launched an investigation into the matter. Please do not hesitate to immediately approach my colleagues at the front desk for assistance, as we have been empowered to provide prompt and appropriate solutions for our guests in such instances. Festive Greetings, Thaddaeus Guest Experience Executive
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K Krishna wrote a review Dec 2019
2 contributions4 helpful votes
Not a good area. Takes long to go to Singapore attractions. Staff were inefficient. They repeatedly called us in the morning on checkout day asking us to check out as soon as possible. Overall, a musty room with a lot of disturbance day and night.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 23 Dec 2019
Dear Guest, Thank you for your review. I'm sorry to hear that we could have served you better. We are quite surprised to hear of your experience, as most of your feedback has not been reflective from the feedback from our guests so far. Nevertheless, I have submitted your feedback to the manager for their review. Best Regards, Thaddaeus Guest Experience Executive
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Bim S wrote a review Dec 2019
Baguio, Philippines4 contributions6 helpful votes
Me: Stayed here for two nights to see the U2 concert and overall this hotel did not disappoint. Cab drivers were not familiar with the hotel though (ibis budget or fragrance) and had to really slow down and find it via the address. Restaurants and convenience stores are really close and walking past the bright lights and the people at night was distracting but safe. The room we got (deluxe twin or something) was big enough to fully open our luggage. The mattress was a bit on the firm side. The sheets seem clean, but the wife has something to say about that... Wife: The sheets smell bad! And you can hear everything in the hallway because of the thin walls. Me: Still a good deal though.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Max wrote a review Oct 2019
Taipei, Taiwan50 contributions23 helpful votes
+1
The hotel is good but not recommended for single ladies. Outside of the hotel quite complicated. First day check in, the room looks clean. But next day asked for extra blanket, the blanket they sent cover with hairs... Midnight may have people drunk and make noise in the corridor. The bathroom is smelly sometimes. 在房價偏高的新加坡酒店,這間算是乾淨,價格便宜又可擁有私人空間的一間酒店。但,不建議女性朋友單身前往住宿,酒店的外圍環境比較複雜。 櫃檯人員大致上都算友善,唯獨有一兩位大哥貌似比較「凶神惡煞」,不過接待客人時還是在友善範圍內⋯⋯應該? 入住期間,房間整潔皆在可接受範圍內(考慮你付的錢,一分錢一分貨)每天也都會整理房間以及補充飲用水。 房間內原本準備的被子,超級無敵薄,在經過一個晚上反覆被冷醒後(房間溫度已調高)隔天就跟櫃檯要多一件被子。這裡必須說提出的需求都有被滿足(當然是備品或房內修繕的問題)。 但是送來的被子就比較讓人傻眼了⋯⋯因為毛毯上佈滿毛髮(不要問什麼部位)。 房間內的浴室不時會傳出異味,外出回來尤其明顯。可能是房間管線設計的問題吧。 以上之外,一切都不錯。
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 14 Oct 2019
Dear Guest, Thank you for your kind review for Fragrance Hotel - Crystal. Singapore has progressed significantly since a few decades ago, and our location is no longer a cause for concern. It is safe to be out in the streets even at night. In fact, many guests have thoroughly enjoyed staying with us as our hotel in Geylang is well located - in the midst of many dining options, and accessible by Bus, Foot or MRT. I'm sorry to hear that our housekeeping services did not meet your expectations. I have submitted your feedback to the Housekeeping Supervisor for their review. Please do not hesitate to approach my colleagues at the front desk for assistance on restoring a pleasant and comfortable environment for rest. Best Regards, Thaddaeus Guest Experience Executive
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Flyer495300 wrote a review Oct 2019
1 contribution2 helpful votes
Very good room for the price. The staff, especially Ben, Tes, and Hafiz, were outstanding! They all went out of their way to make sure we could get to transportation to any spot in Singapore. They also went out of their way to give us extra pillows for our son..
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Date of stay: August 2019
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 14 Oct 2019
Dear Guest, Thank you for your wonderful review for Fragrance Hotel - Crystal, and highlighting the signature Fragrance hospitality offered by my colleagues, Ben, Tes and Hafiz, as well as the great value you have found during your lovely stay with us! Please come back and stay with us again soon! Best Regards, Thaddaeus Guest Experience Executive
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Paul B wrote a review Aug 2019
1 contribution2 helpful votes
This hotel exceeded my expectations! Spotless rooms every time..From the wonderful staff to the phenomenally professional hospitality i would stay here again! The area is very safe. Walked alone at night and it is very clean, calm and peaceful. Special thanks to Nelson / Benjamin for helping us with everything we needed. Until next time Singapore♤♡♧♧.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 14 Aug 2019
Dear Paul, Thank you for letting us know about your perfect Fragrance experience! We are delighted to hear we have exceeded your expectations in every regard, and we will definitely be looking forward to having you back with us very soon. Best Regards, Thaddaeus Guest Experience Executive
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dennysy wrote a review Aug 2019
2 contributions4 helpful votes
Will never recommend and go back here again. I asked for extra pillow because my knee is swollen because of the long flight but they said they dont have nay extra since the hotel is fully booked.It means they dont have enough supply what if all guests request for extra pillow. They dont want to give extra towel too. The washroom room is so wet since there is no door in shower area and toilet bowl.The receptionists will not greet you or welcome you once you come to their lobby. If I can give negative star I will give them negative.
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Date of stay: August 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 15 Aug 2019
Dear Denny, I'm very sorry to hear that we were unable to accommodate your requests. I have submitted your feedback to the manager, housekeeping supervisor and our management for their review. We will work to mitigate reoccurence of such incidents in the future. Best Regards, Thaddaeus Guest Experience Executive
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PRICE RANGE
US$62 - US$97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fragrance crystal singapore
FORMERLY KNOWN AS
Fragrance Hotel - Crystal
LOCATION
SingaporeSingaporeAljunied / Geylang / Red Light District
NUMBER OF ROOMS
125
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Frequently Asked Questions about Ibis Budget Singapore Crystal
Which popular attractions are close to Ibis Budget Singapore Crystal?
Nearby attractions include FunEmpire (0.4 km), Geylang (0.5 km), and Kang Ha Pheng Sim Kok (0.4 km).
What are some of the property amenities at Ibis Budget Singapore Crystal?
Some of the more popular amenities offered include free wifi, free parking, and baggage storage.
Which room amenities are available at Ibis Budget Singapore Crystal?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Ibis Budget Singapore Crystal?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Ibis Budget Singapore Crystal?
Yes, free parking is available to guests.
What are some restaurants close to Ibis Budget Singapore Crystal?
Conveniently located restaurants include No Signboard Seafood, Geylang Lor 9 Fresh Frog Leg Porridge, and Brawn & Brains Coffee.
Are there any historical sites close to Ibis Budget Singapore Crystal?
Many travellers enjoy visiting Battlebox (4.1 km), Emerald Hill (5.5 km), and Chijmes (3.6 km).
Is Ibis Budget Singapore Crystal accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.