BUGIS BACKPACKERS HOSTEL: See 13 Reviews and 5 Photos (Singapore)

Price? Reasonable. Location? Accessible. Room?ugh! Good enough for the price. Staffs? Will let you guys judge after my story below. Safety? NOT AT ALL. So, we had the shared bathroom accommodation. Around 11 at night I took a shower, when I went back my room I realised I left my Swiss watch ( a precious gift for me)not even 3 mins I went back to the bathroom and my watch wasnt there anymore. I asked the staff who were sitting outside of the bathroom where there are few tables and chairs for the guest to use, he said I DON'T KNOW, I asked if there were guests came in after me? He said...I DON'T KNOW. How about the CCTV? Can we check? NO, IT'S NOT WORKING. I just said to myself, oh My! This is horrible. Next morning, I went to the reception to tell my story, I just got answer like..I DON'T KNOW, NO ONE CAME HERE TO INFORM THAT THEY FOUND A WATCH IN THE BATHROOM. How about CCTV? NOT WORKING MA'AM. So, since we were about to leave for our Malaysia trip that day, i just told myself that I won't make it a big drama. I left the place feeling miserable. To those who planned to stay there? Make sure not to bring anything expensive because IT'S NOT SAFE AT ALL. NOT AT ALL. STAFFS DOESN'T TOTALLY CARE. I ALREADY TOLD FRIENDS AND PEOPLE THAT I KNOW ABOUT WHAT HAPPENED TO ME IN THIS PLACE- THE BACKPACKERS COZY CORNER GUESTHOUSE. NEVWR AND NEVER AGAIN.…

Date of stay: November 2017Trip type: Travelled

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md_Shivani wrote a review Sep 2013

Sydney, Australia12 contributions8 helpful votes

Terrible

Unfortunately a really bad experience. Room were really very small only a double bed can fit in and nothing else. Common toilet facility which was disgusting. They do keep your passport and return while leaving. The only good thing its located in the city with lots of shopping nearby and also restaurants.

Date of stay: October 2012

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Trip type: Travelled

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bart_r_1984 wrote a review May 2012

Kortrijk6 contributions22 helpful votes

Nice, clean and in the centre!

We stayed in this hostel in August, 2012. All hostels in Singapore were full, but this one is not on the popular booking sites, so it still had a room available for us. We stayed there for two nights, and had the place basically to ourselves. Safe, clean hostel, good location, but most of the time there was no staff around. We did not mind, since this basically ment we had a private flat in the centre of Singapore for a bargain price (at Singapore rates). I'd recommend it to everyone.

Date of stay: August 2011

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Trip type: Travelled

Room Tip: We stayed in a private double room with shared bathroom. Our room faced the road, but we did not...

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ewmy wrote a review Oct 2010

London, United Kingdom3 contributions28 helpful votes

Appalling service

Unfortunately our stay at the Bugis was marred like so many others by terrible service. In endeavouring to follow the ridiculously complex online rules on booking back-to-back stays we had inadvertently booked an extra bed for one of our nights. However, the front desk staff member was so rude and unhelpful that we took the hit on our deposit and cancelled. We still spent one night there, and although the room was decent enough the shower "facilities" are a joke and compare poorly to other options in the same price bracket. On our second night we ended up staying at a cheaper, cleaner and better hostel elsewhere (read my other reviews to find out where). I recommend you do the same.

Date of stay: October 2010

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Trip type: Travelled

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Response from bugisbugis, Front Office Manager at Bugis Backpackers Hostel

Responded 25 Oct 2010

We felt compelled to write our version of the said event in reply to ewmy's review of our hostel. First, the conditions of booking referred to in the review is to prevent back-to-back bookings of 5 + 5 or more nights made to circumvent our maximum stay policy of 7 nights. It is written in clear legible English which ewmy being a native English speaker ought to have no problem comprehending. Second, the reservvation was for a private triple room for two nights. Should he have "inadventently" made a mistake, we would have gladly amended it if he has written to notify us beforehand - which he didn't. Do understand, that a reservation binds both parties to a legal agreement to fulfil the terrms of the service, and that can be modified upon prior notice given as stipulated in the booking. We are not told of the extra unoccupied bed on the second night and since it was a triple room booked nevertheless, they are obliged to pay for them as per his booking in spite of his "inadvertent" mistake. Perhaps this is the reason he deemed us "unhelpful". Throughout the whole dispute, despite ewmy's use of less than amiable words, we remain civil and were not rude as alleged. In fact, they have indicated that they wanted to stay for the second night if we gave in to his demands to pay lesser for it. Being a no-frills, budget backpackers' hostel, we apologise if we are unable to offer a Ritz-Carlton like bathtub and glitzy dressing area to go with it. Of course, it certainly is a joke if we, a no-star budget hostel were to be compared to the graded hotels at much higher price bracket. We are aware we are not the cheapest of the hostels, but the prices are transparent for all to see before booking.

Russell2007 wrote a review Jun 2010

Florida52 contributions86 helpful votes

One of my worst travel experiences ever!!

If you read my other reviews on this site, I hope you can see that I am pretty unbiased and objective in my reviews. So if I say this place was truly terrible, you'd better believe it!! For starters, we walked into a shocker when we learnt that the rooms (En suites) had a shared bathroom to be used all the way across the hall. This information was missing from the website on which we did the bookings. The lady at the reception refused to release our booking when we said that we didn't want to stay, so we left our bags and went over to look for another place to stay. Some more shockers in store : The shared bathroom had a smoked glass door. I have no idea what the hell they were thinking and how patrons were supposed to use the place. The bed linen was absolutely filthy and the room was a cramped four walled existence. I am not sure my review will make any difference to the arrogant management, but if it makes even one traveler think twice before staying at this dump I'll be really happy.…

Date of stay: October 2007

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Trip type: Travelled

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Response from bugisbugis, Manager at Bugis Backpackers Hostel

Responded 4 Sep 2011

Unfortunately, the 'objective and unbiased' review by Russell2007 was addressed at the wrong hostel, for the following reasons: - We have not at any time advertised our hostel as having ensuite bathroom facilities. Our hostel is not equipped with such facilities since our inception, and we never offer such for booking. To do otherwise is simply operational and service suicide - imagine the barrage of cancellations and angry bookers our staff will have to contend with if we were so foolish and shortsighted as to misrepresent such an important element of the guests' choice. - Second, our bathroom doors are of opaque metal construction. No violation of modesty possible save by a very determined and criminal peeping tom. - Unlike some hostels whose room separation is divided by curtains and/or three quarter walls, our walls run all the way to the ceiling and are partitioned with government-approved fire-rated materials. - We admit that our rooms are not huge. A few of our rooms come with windows, but please bear in mind that windows are not a given in most budget places. But there is sufficient room to swing a cat and more. All the above are facts and verifiable on site if any wishes.

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